midtownumbrellas.com

Very prompt in resolving claim on…

Very prompt in resolving claim on product purchased. Customer Service and Warranty team resolved in a timely and satisfactory matter. Thank you

Not to helpful.

Update website. Better communication from customer service. Pretend to care about customer. Took my business elsewhere!

Solidly built quality product

We have had this umbrella for a year now and it is really a quality built product. Looks fantastic and is very solidly built with a clever tilting design. We live on the coast in a very windy area.

Great Customer Service.

Customer service is very attentive and helpful. The large screw to connect the umbrella stand to the base cracked down the center. I contacted Customer Service and they promptly sent out a replacement. Unfortunately FedEx lost my shipment>>the company replaced it. I’m very grateful for that. I can finally enjoy my umbrella in this hot summer sun.

I can not say enough good things about…

I can not say enough good things about the whole experience with midtown umbrellas!!! This is a very HIGH QUALITY umbrella! It arrived quickly with delivery updates, it( umbrella and base)were packaged well and Instructions were easy to follow. We keep commenting on the quality at this price( as other umbrellas with the same characteristics were offered at more that twice the price) I HIGHLY recommend this company and umbrella!!

Received umbrella, where is weighted stand

Received umbrella, but have not received weighted stand even though FedEx tracking says is in local warehouse a few miles away on July 8th. 3 days later no stand delivered. Tracking system is inaccurate. Why??

very nice and attractive

We really like the color, Dark Brown. We also like that it had a metal post. Our old one was wooden and swelled up and wouldn't work right. Everything on it works nicely. Looking forward to a long time of enjoying it on our patio. The larger size is very helpful too.

All round great

Very timely. Good communication. Easy to assemble and great product.

The condition of the box is not good

The condition of the box is not good. Haven't opened it yet to know if there is damage inside. There doesn't seem to be a place to leave a picture.

Usually Midtown is great with customer…

Usually Midtown is great with customer service. This time not so much. I have been my best to get the correct replacement solo panel for my swilt umbrella. Midtown has sent the wrong one 3 times. I feel confident it will eventually get resolved. After all this I still love the product !

This is the WORST SERVICE I have ever received

This is, without question, the worst customer service I have ever experienced from an online retailer. In fact, I'm not convinced this company actually has a functioning customer service department. The day I placed my order, I signed up for the company's emails because they advertised a first-time customer discount. When I checked out, however, there was no promo code or discount applied, so I completed my purchase at full price. Just three hours later, I received an email offering a discount on my purchase. I immediately tried to contact customer service to see if they would honor the promotion. I called multiple times, only to sit on hold for several minutes before being disconnected. I tried the online chat, which didn't work, and I sent multiple emails that bounced back. There was simply no way to reach anyone. Unfortunately, the poor experience didn't end there. My umbrella was originally scheduled to arrive on Wednesday, July 1. Only the base was delivered. The umbrella and cantilever arm were missing. Tracking was then updated to show delivery between July 1–3. When July 3 came and went without a delivery, the estimated arrival was pushed back yet again—this time to Monday, July 6. The entire reason I ordered this umbrella was to have it in time for the Fourth of July holiday. Instead, I was left without the product for the very occasion I purchased it for. No matter how nice the umbrella may be, the complete lack of customer service and the repeated shipping delays overshadow the product itself. I will never order from this company again, and I would strongly caution others before doing so.

Still waiting for umbrella originally…

Still waiting for umbrella originally scheduled for July 2. Need to make sure it’s actually delivered before sending our survey (resulting in a one star review).

Quick to fill order with speedy delivery

I purchased one last fall and it was…

I purchased one last fall and it was destroyed in a storm last week, cus I wasn’t home to crank it down. So I ordered a new one and I saw after I checked out, it had a 4.99 extra charge that I would not have added. It is a great umbrella and expensive, so why sneak the 4.99 charge in???

I would not recommend purchasing from…

I would not recommend purchasing from this company. Their advertising claims they offer free returns, but that was not my experience. The return process was misleading and much more difficult than advertised. Trying to reach customer service was nearly impossible. Their phone system repeatedly disconnected my calls, and I was unable to speak with a representative to resolve my issue. When a company makes returns this difficult and provides little to no customer support, it’s a major red flag. Based on my experience, the company’s advertising was deceptive, and the lack of customer service made the situation even more frustrating. I would not buy from this company again and encourage others to be cautious before making a purchase.

Great selection

A fantastic selection of umbrellas to suit every taste.

Great Product.

Great Product. Was surprised at the sturdiness. You truly get what you pay for.

Great product

Great product. Looks very nice. How ever I received the wrong color. Fortunately, I live about 30 minutes from midtown umbrellas, so I brought it in for an exchange. The people at the reception door were super wonderful and within 15 minutes they fixed the problem and I had a replacement. Fantastic service. All my umbrellas in the future will be MIDTOWN thank you for the no hassle.

Absolutely terrible customer service

Absolutely terrible customer service. My base has not been delivered for multiple weeks due to a company issue with the shipping label. I have called four times over two weeks, and it has not been resolved, nor will they ship a new one or offer any kind of refund or discount due to the trouble. There is no way for me to escalate my concern or speak with any supervisor. The last woman on the phone talked over me, repeatedly blaming FedEx. When I explained that she should take her issues with FedEx up with them, but I am her customer, and I needed them to make it right with me now, she continued to talk over me. Update: After five more phone calls and several emails, I still don’t have my umbrella base two weeks later, and the company still has not resolved it. They gave me a 10% discount, but have not mailed a replacement or taken material steps to get me my original. They only reply when it is convenient to them and have not replied to my email since replying to this review.

Amazing customer service for a great patio umbrella

Amazing customer service for an excellent umbrella, the second Midtown for us. I originally ordered The Wooden without the tilt mechanism. Although a very speedy delivery, the push-up design could not work for our application. Midtown did a quick return and replacement (with cover) for The Wooden tilting version that is perfect. Excellent quality! Excellent service!