About MiniInTheBox
Data updated- Website
- miniinthebox.com
- Category
- Events & Entertainment
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 146 reviews
- Replies to negative
- 63% (237/378)
Do you own MiniInTheBox? Claim this profile for free and start replying to reviews.
About this business
MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
Is MiniInTheBox legit?
MiniInTheBox (miniinthebox.com) has a 3.0 out of 5 rating on OK.one, based on 976 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 63% of negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers had a great experience with this company. Many customers frequently mention that the official online website is extremely easy to navigate, allowing shoppers to quickly find the exact products they need. People also deeply appreciate the remarkably smooth ordering process, helpful size descriptions, and reasonable prices offered across various lifestyle items. However, some customers also noted that certain items did not match their online expectations, mentioning poor product quality or unexpected extra fees. A few reviewers were quite disappointed, reporting that purchased goods looked completely different from the website pictures or fell apart quickly during normal daily use.
Auto-generated from all reviews of this business. For reference only.What people say
First time customer
First time customer. Hope to order more soon.
DO NOT BUY FROM THIS CREW
ordered two shirts for my brothers birthday. shirts were cut poorly and not wearable. i paid $50 for shirts + shipping. Their return policy said i could only return them to China for a full refund after 2-3 months and shipping was over $40 to do that. Or i could get 15% of my purchase price back, but not the shipping i paid in the first place, so 15% was about $14....so basically i lost $36 on the deal.
Reply from MiniInTheBox2023-07-20
Good day Paul Basile, Thank you for your feedback regarding your recent purchase. We are truly sorry to hear about this experience. Our aim is to provide our customers with high-quality clothing that can be enjoyed for many years, so it's disheartening to learn that the shirt you received didn't meet our standard of quality. Upon reviewing our previous correspondence, it appears that a misunderstanding has occurred. We understand that you initially requested to return both shirts due to sizing issues. In response, our supplier offered two options: keeping the shirts with a 30% partial refund or proceeding with a return for a refund. It seems you decided to accept the 30% partial refund after receiving return instructions from our colleague. We apologize for any confusion caused during this process. If you are still dissatisfied with the products, you have the option to proceed with the return as instructed last week. Based on a quality issue, we will process a full refund, including the return postage. If there's anything else we can assist you with, please don't hesitate to reply to our ticket.
over $10.00 was added to my purchase…
over $10.00 was added to my purchase without me knowing this would be added, which turned this from a pretty good deal to one I would not have purchased if i knew there would be over $10.00 added
wouldn't accept my email address
wouldn't accept my email address - but the sale went through weird and not user friendly
I have asked 2 questions one several…
I have asked 2 questions one several days ago and another today about a different shirt. I have yet to get a response to either question. I also was suppose to get a 10% discount, because my order was over 59.00$, and I couldn't get in touch with anyone to tell me how to add it and I didn't see it added automatically when I checked out.
When I would check my cart
When I would check my cart, the colors I had chosen were showing different than what I had selected, and I had to re-do my choices a few times.
I have not received order confirmation
Xtra fees too much
Xtra fees too much. Cost almost as much as my order.
The first time I tried to order I…
The first time I tried to order I couldn't open your account on line
you tried to ask too many details
you tried to ask too many details, and this is why I was suspecting how this process is going on.
Sizing is confusing.
You still have my billing address as…
You still have my billing address as the old one. Could not find a spot to change. The shipping address is correct. 570 Park Ave. West #404, Chatham On
New to MinilinThe Box
products that i have never seen before. love them
Do not buy from this second rate…
Do not buy from this second rate company! We are aged pensioners and spent $199 on 3 lights for our home. They were not packaged correctly, they were damaged and they were the wrong colour. Trying to get a refund is a headache, hard work, almost impossible. Emailed them with complaint - no answer. Be very careful!
Reply from MiniInTheBox2023-07-16
Hi, Thank you for leaving comment on our page. We apologize for the poor experience you had with our company. We understand that as aged pensioners, spending $199 on 3 lights for your home and receiving them damaged, and in the wrong color is extremely disappointing. We assure you that we take your complaint seriously, and we've emailed you to resolve the matter. Rest assured, we are committed to resolving the issue promptly. In addition, we apologize for not receiving your emails. Our customer service can be accessed through both our website and app. Please ensure that you are signed in to correct account when trying to contact us.
Problem with initial order via PayPal
Problem with initial order via PayPal , cart disappeared, had to resubmit order into empty cart.
Not again…
Don't like not knowing about the delivery & insurance charge until the end.
If you order an XL you receive a Medium…
If you order an XL you receive a Medium size!!! I could have known that Chinese standards are not European! And than impossible to return the product!
Reply from MiniInTheBox2023-07-14
Dear Maud, Thank you for your comment.We apologize for any inconvenience you may have encountered. We understand that returning an item should be a simple process. The usual procedure involves first signing in to your account, then navigating to the 'my orders' section, where you can request a return for the specific order. One of our agents will provide guidance on the return procedure within the next 24 hours. Alternatively, you can click on the 'help center icon' to easily reach us. If you have faced any difficulties with this procedure, please let us know. Your feedback will assist us in improving our service. In addition, I would like to point out that we sell clothing worldwide. Therefore, we provide detailed measurements for each product on an individual size chart to help you choose the right size accurately. We have sent you an email (ticket #101131326) to help you with the return. Should you have any questions or doubts, then we'd like to hear from you. Happy to be at your service!
Experience might be better once my…
Experience might be better once my order arrives.
Joom
LightInTheBox
Temu
DHgate
MiniInTheBox
Wish
Minilnthebox
Revolut