MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
Is MiniInTheBox legit?
MiniInTheBox (miniinthebox.com) has a 3.0 out of 5 rating on OK.one, based on 976 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 63% of negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. Many customers frequently mention that the official online website is extremely easy to navigate, allowing shoppers to quickly find the exact products they need. People also deeply appreciate the remarkably smooth ordering process, helpful size descriptions, and reasonable prices offered across various lifestyle items.
However, some customers also noted that certain items did not match their online expectations, mentioning poor product quality or unexpected extra fees. A few reviewers were quite disappointed, reporting that purchased goods looked completely different from the website pictures or fell apart quickly during normal daily use.
Auto-generated from all reviews of this business. For reference only.
Ordered a usb microscope which didn't arrive within the designated time (No biggie).
On arrival, the disc needed to be installed to enable usage, but didn't work. After much too-ing and fro-ing with an appalling customer service team, they flat refused to replace or refund the defective product.
I had to go through PayPal resolution centre to get my money back, and was out of pocket for the tracked return postage. Be wary.
** ** On the back of this review, I was promised a refund of my return postage, if I amend/delete it after the funds were received.
Still waiting...............
Finally, 7 weeks and 2 days after my original complaint, I have received full financial recompense. I have upgraded from 1* to 2* based on this. I cannot give the 4/5* review the customer service team asked for as it would be blatantly misleading.
Reply from MiniInTheBox2017-08-13
This is Customer Service Supervisor from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=16040300 in our ticket center and provide a solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I ordered a fidget spinner for my son and although the shipping time was slow It was the spinner my son wanted and a reasonable price. After passing the shipping deadline I contacted them only to be told it could take up to 30 working days - a month and a half! Fortunately it did arrive a couple of days after but now I am plagued with marketing emails despite unsubscribing from them 3 times already! I would avoid at all costs.
After leaving this review I have been contacted and am no longer receiving the emails. I have now been asked to change my review to reflect this. Point is it should have been done automatically. I did choose a slow shipping method because it was free but I would still expect an accurate delivery estimate as that is part of the decision making on purchasing.
Will I change my review. NO because it was an unsatisfactory experience and one I would hope to help other people avoid.
Reply from MiniInTheBox2017-07-15
This is Customer Service Supervisor from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=15847173 in our ticket center and provide a solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
My spinner suck!! I have never had a worse one!! Long shippingtime for a bad product
Reply from MiniInTheBox2017-06-02
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=15530811 in our ticket center and provide a solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Orderd express shipping on engine parts for my pocket bike before festival.
Did not get any confirmation on package being send nor a valid tracking id. I have not recived my item yet. If it doesnt come tomorrow then it was a waste of money to get express shipping
The package informatiom service is poor
Reply from MiniInTheBox2017-05-30
Dear Customer,
Please log in your account pa**@ymail.com and you will find your order details. Your package was shipped out and it shall be delivered to you soon.
Please note usually customers get in touch with customer service by submitting ticket.
The supervisor of customer service created one ticket for you. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=15504008
Sincerely,
MiniInTheBox Customer Service
When I stumbled upon miniinthebox, I got really excited because they have a ton of products, they're very affordable, and they ship to my country. I looked for reviews and saw that there were a lot of 5-star and 1-star ones which made me hesitate. I am not an optimistic person but I gave miniinthebox a chance. I ordered in hopes of receiving my package in a month at the latest, as the estimated shipping time suggested. I ordered on January 29. March 14 came and I messaged them, they told me to wait until the 24th because there may have been delays. So I waited. 24th came and I messaged them and I found out that my package was lost in transit. The first two tickets a sent, I got a reply within 24 hours. I was actually impressed by that. The third one i sent, I got a reply within an hour. But when I said I wanted a refund, they ignored me. It has been 3 days and my ticket is still unresolved and I have messaged them 4 times. Not a single response. I went into this hoping for a good bargain but now I'm just so disappointed and sad that this happened to me.
Reply from MiniInTheBox2017-03-30
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=15085556 in our ticket center and provide a solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Delivery delayed 12 days, and at arrival a piece was missing. Was asked if I wanted a small refund or to send the thing back and get a new one. As I did not want to spend more time with this I chose refound. Turned out that " refound" is placed with them to buy! Not god enough.
Reply from MiniInTheBox2017-03-21
Dear Customer,
We sincerely apologize for the inconvenience. The supervisor of customer service created one ticket for you. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=15015949
Sincerely,
MiniInTheBox Customer Service
Order placed and paid for December 2016. Email to confirm that order was packaged and shipped out December 14th 2016 and would take 5-8 business days to arrive. This was fine and I expected it to arrive the Tuesday/Wednesday after Christmas. No sign of it! Emailed the company asking on expected delivery date to be told my account has been refunded due to the parcel being returned by customs ? Next day received an email off PayPal, account refunded. I had not asked the company for a refund as I still wanted the item I'd ordered. Day later rec'd an email off miniinthebox saying parcel shipped out? Same day rec'd second email to say sorry your account has already been refunded...I mean for goodness sake what the hell is going on, all I wanted was one item, paid for and delivered. Is it that difficult? A very disappointed daughter and a mother ready to jump ship to China to collect it myself, afterall I could surely swim across there quicker and bring it back myself!! Avoid this company like the plague, customer service seem to have no idea !!
New review 30th January 2017.
Finally received my order which was placed at the beginning of December 2016. Countless emails back and forth with the company who did keep me updated but just confirming delivery issues etc. The smart watch I received looks great but is absolutely terrible. Yeh you get what you pay for but this watch is awful. I echo my previous review and until this company rectifies this my review stays as AVOID like the plague !!!!!!!!
Pinni replied to my messages and kept me updated.
Reply from MiniInTheBox2017-01-06
This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=14402635 in our ticket center and provide a solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Ordered from them, goods came after a couple of weeks fine...but be warned they are awful spammers. You will be bombarded with unwanted mail bordering on UK rules as abuse.......
No contact for customer services and the unsubscribe button will do nothing. From online research they are notorious for this. It may not bother you but I am in the process of complaining to the UK ICO for abuse as well as Experian Cheetahmail who host their site. Don't even bother changing your details on their site......you still get the unwanted mail from our Chinese friends.
After the reply below: Unfortunately, I have changed my account to a spurious email and password to attempt to remove the messages, but still get them to my original email address...so I cannot log back in (my fault I know)...However, I also contacted Cheetahmail who have told me this problem is resolved....let's see but fingers crossed. A shame it took this effort, just get your unsubscribe button to work and you would have had a favourable review. I have a case report with the ICO pending, hopefully it can be closed
Reply from MiniInTheBox2016-12-19
Dear Customer,
We sincerely apologize for the inconvenience.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=14193525
Sincerely,
MiniInTheBox Customer Service
Now they don't even recognize my email address even though they've sent me mail including a temporary password. No product, no way to communicate, now worrying about my credit card info and wondering if they are a legitimate business!!
Reply from MiniInTheBox2016-11-29
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that. Please log in this account: lr**[email protected] and you will find your order information.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=13947888
Sincerely,
MiniInTheBox Customer Service
I ordered a phone case which was apparently shipped on 14th October and I still haven't received it. I guess I'm not going to as it said 5-8 business days and it is now the 31st. Disappointed and would like my money back
Reply from MiniInTheBox2016-11-01
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=13694089
Sincerely,
MiniInTheBox Customer Service
Good prices and products seems to be okay quality, but not good quality, but even though i have unsucscribed their newsletters, special offers and so on, they keep comming :(
Reply from MiniInTheBox2016-10-09
Dear Customer,
We sincerely apologize for the inconvenience. We will contact our related dept. for this request to remove you from our sending list.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=13533651
Sincerely,
MiniInTheBox Customer Service
Delivery took ages, the item was folded in half, irrevocably creasing it, and most annoying of all, I now receive countless emails that I am unable to unsubscribe from.
Reply from MiniInTheBox2016-08-13
"This is Pinni from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=13209131 in our ticket center and provide a solution for your case. please log in your light in the box account--go "" personal center""--""my ticket"" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation."
I ordered a PU leather cover for my iPad and since ordering, I have been completely bombarded by emails several times a day from this company. I have asked over and over and over again to unsubscribe (using their link) but to no avail ... I am STILL receiving their wretched emails! Added to which, when the item finally arrived after three weeks, it is a revolting colour - nothing like the illustration. Will be refunded if I return the item to China at my expense which they admit will be costly - so they are offering me a "reward" (ha ha!) of £2.49, off my next purchase. That is not going to happen so I shall just put this down to a very bad experience and NEVER, NEVER buy from them again. Avoid, Avoid, Avoid!!!
04.08.16
Since my original review, Miniinthebox has refunded my entire cost (in two parts, each time with a request to remove the review!) and they have assured me I will receive no further emails. This shows they are willing to help when a customer is unsatisfied but it took writing and publishing a very negative review to get anything to happen! I think they do want to please their customers and maybe this experience will help them improve their performance.
Reply from MiniInTheBox2016-07-26
Dear Customer,
We sincerely apologize for the inconvenience.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=13091991
Sincerely,
MiniInTheBox Customer Service
simply wanted to purchase a Car USB connector saw this company and like another did not realise they are not UK. Placed order beginning of May then informed delivery would be June. Contacted their customer support asking for money back and cancel order and all of a sudden it has been dispatched. Needed this for my Holiday no chance.Since publishing this review on the 11th June some 3 weeks after my Holiday commenced I have received 3 emails from this company asking me to ammend my review as they had now delivered my items and like others I am bombarded with spam emails daily even after requesting to unsubscribe, change my Review don't think so.
Reply from MiniInTheBox2016-05-29
Dear Customer,
We sincerely apologize for the wrong estimated shipping time shown on our system. However, we also need to explain the shipping time for you.
Please note because the shipping method you chose for this order was Super Saver Shipping(without tracking service). It's the cheapest shipping method we have, while takes the longest shipping time for delivery. It usually takes 10-20 working days (14-28 calendar days) for the package to arrive. And we state it in the shipping method choosing part at the Check-Out page when you placed this order. So it's normal that you still haven't received the package because it's still in transit. And it doesn't provide online tracking service. We guess you might haven't noticed this so you're not happy with this shipping time.
The supervisor of customer service created one for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile) You can find your ticket refer to following picture or this link: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=12771084
Sincerely,
MiniInTheBox Customer Service
Great products, if you ever finally get them.shipping is slower than molasses.
My first order was split. I got the fist half which were jewelry in 9 business days. Not horrible, but not fast delivery. The tracking was never accurate. The items were cute and as they were a gift, they were well liked and was pleased. The rest of my order were phone accessories. Screen guards and a case. After nearly a month, where the tracking never showed more than unavailable or invalid tracking, I contacted customer service who first kept telling me that I needed to contact my postal carrier to locate my items. Then I was told that the carrier had been too busy, but my items were in the way. Then they said that tracking doesn't update often but never addressed the fact I was telling them that my tracking info still shows as invalid. Then finally they said my items were lost and even at this point, I was willing to accept a re-ship as long as they would send them in a timely fashion with valid tracking info, their response was to refund the items. They didn't try to satisfy my order. I did however receive the refund in 2 days. The second order was placed while I was going thru the whole lost shipment ordeal and they were 2 iPhone wallets. I have finally received these and overall I'm pleased with the items but this took a month to get to me and the tracking was useless. At no point was it accurate and when I inquired on the delay, I was told the same thing. 'Tracking doesn't update soon or often". This is really sad. If the shipping had been as fast as the first order I ever placed with this company (4 days) or at least within a reasonable time frame, I would order one of every color of the wallets/bags as they are awesome. Great quality, color, and practicality especially at this price. As an avid online shopper, I want to know where my money (items are) when I place my order at all times. I've placed my trust in that company by giving you my credit card info and I expect reasonable service for this and this didn't happen here and it was consistent.
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