MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
Is MiniInTheBox legit?
MiniInTheBox (miniinthebox.com) has a 3.0 out of 5 rating on OK.one, based on 976 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 63% of negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. Many customers frequently mention that the official online website is extremely easy to navigate, allowing shoppers to quickly find the exact products they need. People also deeply appreciate the remarkably smooth ordering process, helpful size descriptions, and reasonable prices offered across various lifestyle items.
However, some customers also noted that certain items did not match their online expectations, mentioning poor product quality or unexpected extra fees. A few reviewers were quite disappointed, reporting that purchased goods looked completely different from the website pictures or fell apart quickly during normal daily use.
Auto-generated from all reviews of this business. For reference only.
Ordered an item from them for the 1st time on the 12th October 2018. Upon ordering the estimated delivery time mentioned was 10-20 Business Days. After sending them an email
I was asked to wait for another 30-40 days. In their last email I was again told to wait for 90days/3 months which is ridiculously long. I have no other choice but to cancel the order and request for an immediate refund. Definitely not ordering from them in future.
Order Number - 1810120729891980
Shipping Date: October 17, 2018
Estimate Shipping Time: 10-20 business days
Shipped Via: SunyouMail-untrack-Sunyou
Reply from MiniInTheBox2018-11-28
This is Customer Service Supervisor from MiniInTheBox. I am glad to help.
I sincerely apologize for the shipping delay. Please be noted we are unable to cancel an order after it was shipped. But I know the shipping delay might have caused your so much inconvenience. We promise to take full responsibility of our problem.
We have asked our logistics department for help to track your package and are still waiting for their feedback. Please be noted normally we could only offer solutions for you once we get the checking result.
While in order to meet your satisfaction, I had conducted new Ticket ID =19050659 in our ticket center and provide a Special solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I ordered ONE S9 cover for US $11.61 end of August 2018. I was charged TWICE US $11.61. I received my order in October and I asked MiniInTheBox to return the second US $11.61.
Instead of my money I receive an answer on my account that the package will be delivered within 90 days. This is really annoying.. There is no way to pass my message to them. I shall never order again!
PS I appreciate though the immediate response from the Customer Service Supervisor(bellow) and their very quick reaction of MiniInTheBox afterwards returning the $11.61 over-charge.
Reply from MiniInTheBox2018-11-14
This is Customer Service Supervisor from MiniInTheBox. I am glad to help.
First of all, I would like to apologize that the incorrect answer was provided to you in the previous ticket due to the system bug. We have reported this problem to our related department and ask them to fix it as soon as possible.
After checking, we only received one payment USD11.6 from you for this order. In this case, I'd like to help you investigate it further with our financial department. Could you please provide us with a proof of both payments?
I had conducted new Ticket ID =18994582 in our ticket center to follow up your case. please log in your mini in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I am unsure about this company I Placed an order and The same day I Placed the order Irealized I had ordered the same product twice. There is no way to cancel just one item on their website the only option is to cancel your entire order which I did and Received a Message saying my order was canceled and I would get a refund in 1 to 2 days. I did reorder However after looking at the account and still not receiving a refund for the original order it appears that both orders have now been "shipped". It is impossible to reach anybody in customer Service.
Reply from MiniInTheBox2018-09-23
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
I am really sorry this order was not cancelled successfully before shipment. It was our fault. I will criticize the previous representative strictly. We promise to take full responsibility of our problem. Please don't be worried.
I had conducted new Ticket ID =18792400 in our ticket center and provide a solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
The items are fun, no doubt - as long they are no electronic gadgets. Almost EVERY electronic item I ordered I had to complain.
And service is horrible. No understanding and insulting behaviour. Example: I claimed an article 'not as desribed'. There were missing features, I sent pictures that show the problem. Mitb asked to send it back, they would refund price plus transportation fee. But I never received it. I asked about it in several messages, and got in return, I was not able to use the article correctly, I had to pay returning it by myself.
In another very 'funny' case delivery took three months...
About my last review for mitb they asked me to rate better. I answered that I could not lie and deleted it ...
There are many more 'stories' about that company. In my title you can see my decision about what to do.
My tip: if you want to place an order there, be aware it will not be delivered in time and you have to expect electronic items are not as described on their website (other stuff like posters or toys are great - thats the reason for the second star). But in my opinion it is not worth it.
To the reply: the item was NOT as described. That was the reason I sent it back. You do not even read or take a look - nor in this review, because then you could have seen the issue. To write something like this, after I already did, to explain something that is already concluded, shows the problem with this company.
Reply from MiniInTheBox2018-06-01
Dear Customer,
this is supervisor from LightInTheBox.
I really feel sorry that you weren't happy with the item received.
After checking your very detailed photos, we could verify and confirm that the product corresponds to what ordered. Still, you don't have to worry as we have 14-day return policy, no question asked.
At this stage, the return of your product has been completed and we've already arranged the product refund for you.
Should you need any further help, I'll be glad to assist. I have raised this ticket for you: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=18321890
Thank you very much.
After writing of the below review I was contacted by Mr. Fabio of Miniinthebox. He arranged refund for the product. I have received the refund, after 12 days waiting. Thank you Mr. Fabio! I'm updating this review and giving an additional star for getting things sorted.
This webshop is a fraud. I puchesed a watch, which was presented as an automatic movement watch. ( Lige Men's Automatic self-winding Mechanical Watch Japanese Calendar / date / day / Chronograph / Water Resistant / Water Proof / Moon Phase /).
It turned out to be with a quartz movement, with rather poor quality to the price. They argreed for replacement or refund. After returing the watch they send me back exactly the same watch. When complaining, they turned rather agressive and refused to accept any other solution to the matter, even I had clearly specified the reason for the returing in my qrigilan message for them. I've lerned my lession and will stay out from this shop.
Reply from MiniInTheBox2018-05-22
Dear Juha-Matti Länsikallio,
this is supervisor from Miniinthebox.
I feel sorry for the situation. I am sorry for the wrong item sent by our supplier. We've already notified them the mistake.
I also believe there is a misunderstanding, as our customer service offered either a replacement or a refund for you. If you prefer the latter, we'll be glad to assist.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=18269686
Thank you very much.
Not satisfied.
I ordered a leather case for my camera, which I needed quickly since I almost left on holiday - I selected quick shipment for which I paid an additional fee. MiniintheBox apparently selected the wrong option. This is why I received my delivery 10 days later than foreseen.
Sent 2 emails to MiniIntheBox client-service - absolute zero reaction regarding my delivery or reimbursement for the 'quick postal service'.
I will not buy here again.
Reply from MiniInTheBox2018-04-13
Dear customer, this is supervisor from Miniinthebox.
Your order 29059736 was shipped out on 2018-01-22 with tracking number 789410029965 via MalaysiaFedEx IE. The shipping method is Expedited that usually takes 3-5 working days ( 5-7 business days) to delivery.
The order was delivered to you on 2018-02-01 12:42 ANTWERPEN BE, Delivered
Here is the tracking link: https://t.17track.net/en#nums=789410029965&fc=100003
We are sorry that there was a little delay in international transit, so it took 12 days in transit. we will file a compliant to the courier company for you.
After view your case, I had conducted ticket ID=18040036# in our ticket center and offer a solution for your case. please log in your account--go " personal center"--"my ticket" to check our reply . please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I have placed my order on 23rd March,2018. Till then I am texting and asking that by when I will receive my oder, but no revert so far. I am scared now as my order will reach or no? If not then please cancel my order and give my money back or else tell at least by when I will get my order ASAP???
Ticket ID 17907611
Reply from MiniInTheBox2018-03-28
This is Customer Service Supervisor from MiniInTheBox. I am glad to help.
I've checked and regret to find the incorrect estimated shipping date was provided to you in the previous ticket due to the system bug. I sincerely apologize for the inconvenience caused. Our related department will fix this bug very soon.
Please kindly understand all our products require processing time before shipment. Your order is currently in the processing phase. It will be shipped out from our warehouse no later than 2018-04-01. It's highly appreciated if you can keep on waiting for it.
I had conducted new Ticket ID =17933788 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply and tell us if you need further help. please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I previously wrote that I had ordered 2 items in January. The second one arrived on March 22. They obviously send them by slow mail.
Reply from MiniInTheBox2018-03-23
Dear customer, this is supervisor from Miniinthebox.
Your order was shipped via untraceable shipping method, which is not always stable.We are sorry for the delay, we will file a compliant to the courier company, so that all our clients may receive the order as soon as possible. And if you need the item very urgent, we advise you choose the Expedited shipping next time, which only takes 3-4 business days for delivery.
After view your case, I had conducted ticket ID=17899072# in our ticket center and offer a solution for your case. please log in your account--go " personal center"--"my ticket" to check our reply . please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
March 29th update.
After I posted below rating/review I was contacted by customer service and reimbursed in a couple of weeks.
Two days ago I received the package with the product. Still, the item is now useless as
I had to go and buy one at a store.
I update my review to two stars only as i still think that 3 months for what was supposed to be an expedited delivery is unacceptable.
——————————————-
Very bad experience. Paid for insured and expedited delivery and still item is not here after more than two months. Every time I open I ticket they reply within a few hours saying the ticket is closed, that the item is on its way ... they even claim to have spoken with the manager of the italian post office !!!
I was finally forced to go and buy the product directly in a store.
Now they are not reimbursing my purchase that was never delivered.
STAY AWAY FROM THIS SITE
Reply from MiniInTheBox2018-03-13
This is Customer Service Supervisor from MiniInTheBox. I am glad to help.
I sincerely apologize for the shipping delay. It is highly unusual that you still did not receive the package. But we will take full responsibility of this problem. Please don't be worried.
I had conducted new Ticket ID =17816052 in our ticket center and help you fix the problem in a professional manner. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
A lot of deception. Products do not meet the specifications. There is no quality. It takes a very long time to return. You also have to pay for sending the product. The first time I see such a bad attitude in Europe. A lot of problems. Liars and idlers, do not know how to work.
Ordered a couple of phones covers for my new phone. Here I am 54 days later and still no product. This is the first time I'd used MiniinTheBox. Customer service responses have been "wait a little longer" Perhaps a strategy to keep a payment beyond most credit-card's transaction-cancellation policy? The order said the item came with postal tracking (11-14 days). It didn't. They chose to send it without tracking. Most recent review of the original order now says postal shipping (3-4 days)... Two complaints later, they tell me to check with Canada Post. But hey, no tracking information! I feel scammed. I am doubtful that I will receive this item.
Reply from MiniInTheBox2018-02-27
This is Customer Service Supervisor from MiniInTheBox. I am glad to help.
Firstly, I apologize for the confusion brought by the changed shipping time. I regret to tell you it is a system bug. The correct shipping time for "Postal Service with Tracking" is still 11-14 business days. Our I.T. Department will fix this bug as soon as possible. I appreciate your kind understanding.
Furthermore, I am really sorry that your package was delayed due to the busy schedule. We promise to take full responsibility of our problem.
After checking, your package has arrived at your local Post Office. Online update tracking information: [2018-01-19 08:50 CANADA, 【CANADA】 Departed from local distribution center]
The parcel delivery might be delayed due to the busy schedule from post office. We have asked our logistics department to check the package. We will also ask for a Local Inquiry Number from the shipping carrier, which can help you find the package at the post office. Please don't be worried.
I had conducted new Ticket ID =17699240 in our ticket center to follow up your case. please log in your mini in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Had lots of good experiences with them in the past, sometimes slow delivery. But last order is still not delivered after 3 month and now rather then providing a refund they want me to wait another 2 month. This is simply not acceptable. Very disappointed
Reply from MiniInTheBox2018-01-30
This is Customer Service Supervisor from MiniInTheBox. I sincerely apologize for the inconvenience caused by the delayed shipping. It's our fault and we will take full responsibility of it. Please don't be worried.
I also realize the previous way to handle your case in the previous tickets was not flexible. In order to meet your satisfaction, i had conducted new Ticket ID =17464596 in our ticket center and provide a Better solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
MiniInTheBox Does Not Stand Behind The Shipping Time Stated When The Order Is Placed
When I placed the order, the the MiniInTheBox website clearly stated a shipping time of 11 to 18 days. After the 18 days had passed, they told me that I needed to wait 20 additional days before they would issue a refund. Dealing with their Customer Service was totally frustrating, as they never addressed my point, that their website at the time of the order stated a shipping time of 11 to 18 days.
UPDATE: After posting this review, MiniInTheBox acknowledge my concerned and is issuing me a refund. I am giving them an extra star for their action, but it should not take a negative review to do what is right.
Reply from MiniInTheBox2018-01-08
This is Customer Service Supervisor from miniinthebox. I am glad to help.
I am sorry to hear the package is delayed. It's totally on us and I will file a complaint to the carrier company too. We can understand that you need the order sooner, so if you think the order is late and no longer need it, please tell us as soon as possible. I'd like to apply for a full refund for you at once.
After review your case, I had conducted ticket ID=17223757# in our ticket center and provide a solution for your case. please log in your account--go " personal center"--"my ticket" to check our reply . please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Don't buy phone cases from here unless you want a pretty cheap one for a bad quality. Sometimes you can hit the pot and get a case with a pretty good quality for a cheap amount of money, but generally you will get bad quality products. The delivery takes way too long and it's just not worth it. If you want cute cases for looks then go ahead, this site could be helpful for that but other than that, no don't buy anything from here.I bought a case for 20 dollars and oh how I regret buying it since the material is really cheap and bad and the zip doesn't even work properly.. Save your money for better quality products is my advice! And you can't really complain too much since these are made in China...But bottom line is, don't order from here whatever you do!
Reply from MiniInTheBox2017-12-15
Dear customer, this is Customer Service Supervisor from miniinthebox.
We are sorry for the item may not meet your standards.But we do accept return for non-fit product or for any products which are not as expected. If you really don't like them, you may apply return for exchange or refund. And we will contact the supplier to check all the items, so that we can provide higher quality items to our clients.
As for the deliver time, as it it's really a busy time for the worldwide carrier, there was a little delay in transit, so the delivery had been completed within 38 days. we will file a complaint to the carrier company for you.
As you are a valued client for us, I had conducted ticket ID=16954971# in our ticket center and offer a solution for your case. please log in your account--go " personal center"--"my ticket" to check our reply . please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Sold me 5 fake USB flash drives. They are continuing promote these fake knowing full well they have a problem. Sold as 16gb their true capacity is between 2-4gb. They can not offer replacements because they know I will test them the second they arrive and we both know what I will find. Be warned about flash drives from this company.
Edit, I agreed to change my review for a full refund. The above is true, however they have refunded me so in a way although the shopping experience was inadequate as rated by 2 stars they did the right thing in the end. If this was settled in a few days of my complaint it would have been 4 stars. I have asked them to confirm if the same looking ones they are selling now are genuine and if it is safe for me to reorder or not. I will add the answer later.
Edit 2
I have asked 5 times over the past week and can not get Leon to confirm, if I order again I will receive genuine 16gb flash drives and not FAKE CAPACITY ones.
Reply from MiniInTheBox2017-11-16
This is Customer Service Supervisor from Lightinthebox. I am glad to help. After review your case, I had conducted ticket ID=16687469# in our ticket center and provide a solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
On October 25 I ordered 5 items, I paid for them and my order said in progress, suddenly 3-4 days later they send my a ticket that all of my items were out of stock, so I decided to cancel my order and get my money back, I asked for a cancelation of my order and they sent my that I will have a full refund of 33.69 $, until now 12 days have passed and I don't have seen any return in my bank account, so I tried to contact with them in order to ask the process of return,but I could not sent another ticket, furthermore after the cancelation of the order I saw that if the order would be delivered would have approximately 19 $ shipping costs, something that was not stated somewhere, finally I am not sure yet if I totally lost my money , but my experience from this site was very bad as I was waiting for 5 products that they were not available, and now I am waiting for a refund that I don't believe I will get, I think that buying from this site puts you in a big inconvenience.
Reply from MiniInTheBox2017-11-12
This is Customer Service Supervisor from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=16657740 in our ticket center and help with your case in the ticket. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
The last year I ordered many times several things. Funny gadgets are the best there, no question. The problem is so many wrong descriptions. If you order some electronic devices with special features, you have to pray that they are working. Delivery time is very - very- unreliable also.
'Express expedited 3-4 business day' and 'Shipping in 24hours' means at least 10 days and 'standard postal service 10-20 day' means 20 up to 36 days!
'Free shipping' means: you better pay 20% of price for insurance, if you want to be sure to get your parcel.
As I wrote above: its much fun to find gadgets and presents there. But be careful to order worthy things you need.
Reply from MiniInTheBox2017-10-29
Dear customer,
Firstly, please be advised both items in this order are not "ships in 24 hours" products. The required 3-5 business days for processing before shipment and we state processing time on the product page. We feel sorry that you might not notice it.
Please also be noted the shipping method you picked for this order was "Postal Service with tracking". The normal shipping time is 10-20 business days, equals to 14-28 calendar days. So your order was not delayed in shipping phase when it was shipped out on 2017-09-21 and delivered before 2017-10-17.
If you still have problem with the total delivery time of any other order, please advise us the order numbers. We will help you to check and fix all the problems. Thank you.
I thought I'd buy a controller case for my ps4, purchased it with emails and bank statement proof that the payment went through but still, I'm waiting. not only that I cannot track or issue a complaint directly due to the account in which I purchased the item is not showing the item I ordered, I only bought one thing. May I have some assistance, If so I'd gladly shop again but until then I'll hold off until I either get my item in good condition or my refund
Reply from MiniInTheBox2017-10-07
Dear Stephen Winfield,
this is supervisor Fabio. I am really sorry for this situation. I would like to help and I have raised this ticket for you, please will you follow up? https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=16411725
Thank you very much.
Be sure to be patient. I ordered a camera bag on the 15 of August 2017. My package was suppose to arrive within 30 days. But after 30 days no sign of the package. Asked the customer service about an update. They replied very fast that I was suppose to receive my order before the 22nd of September. But still nothing. On the 25th of September I asked again what the status was. Again a quick reply it could take up to 60 days before I receive my camera bag. I wonder if my order will ever arrive. So if you are looking for a buy with the whole mysterie of ever and whenever to receive it, I would recommend it. For now I just really want my order to arrive as soon as possible.
Reply from MiniInTheBox2017-09-27
This is Customer Service Supervisor from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=16339266 in our ticket center and provide a solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Ordered something in early July, it's September 21st and nobody knows where it is
Ordered something in early July, with promised shipping time up to 18 days. It's now September 21st. I still have no idea where my item is (it just shows "in transit" on the order status page). Every time I have filed a ticket with their customer support, I receive an immediate response and am told to wait a longer period of time. Essentially they don't know where the item is. It seems people who have had similar experiences have received responses on Trust Pilot mentioning "creating a ticket"... but so far all the tickets have produced that same result for me: "please wait longer."
From a customer satisfaction point of view the tracking is a joke and the prediction of shipping time is a joke. Whether or not this is the fault of customs or some other reason it's simply unacceptable to predict the arrival time with an "accuracy" of plus or minus months.
They simply have to be able to locate in-transit packages better, and if there is a customs hold-ups they need to be able to give reasonable approximations of how long processing will take.
Definitely would not shop on this site again and would advise against.
UPDATE: October 2017 -- after posting this review I was contacted by the company and given a full refund of the amount. I still think they have work to do so that orders are reliably tracked and delivered to US customers.
Reply from MiniInTheBox2017-09-22
This is Leon, Customer Service Supervisor from Miniinthebox. I am glad to help. After review your case, I had conducted ticket ID=16307620# in our ticket center and provide a solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
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