MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.
Is MiniInTheBox legit?
MiniInTheBox (miniinthebox.com) has a 3.0 out of 5 rating on OK.one, based on 976 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 63% of negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. Many customers frequently mention that the official online website is extremely easy to navigate, allowing shoppers to quickly find the exact products they need. People also deeply appreciate the remarkably smooth ordering process, helpful size descriptions, and reasonable prices offered across various lifestyle items.
However, some customers also noted that certain items did not match their online expectations, mentioning poor product quality or unexpected extra fees. A few reviewers were quite disappointed, reporting that purchased goods looked completely different from the website pictures or fell apart quickly during normal daily use.
Auto-generated from all reviews of this business. For reference only.
"We are looking forward for your reply!
MiniInTheBox Customer Service Team"
OK, well here it is. The return you so graciously offered sounded good enough in principle until you informed us we had to send it, tracked only, to Guanzhou in China at our cost to receive the refund! Which would cost us £10. For a £15 strap. I think people should know this is how you operate. Your business should not be hiding your own buying clauses in small print. In the UK you can return anything bought online within 14 days providing it is still brand new and in packaging. Just because you don't like that doesn't mean you can do what you want to us, the UK consumer. I gave you an extra star for at least refunding half the amount but you need a rethink. Look below at how unhappy you're making your customers. Is it worth it?
Reply from MiniInTheBox2020-10-21
Dear Carole,
We are truly sorry for all inconveniences caused. We don't intend to make our customers unhappy and we'll try to turn around this experience.
You were helped and we honestly thought that we've found an reasonable compromise. The problem was that the strap was too long for your wrist. Because this item belongs to the category accessories, the return was first not accepted. However after receiving your complaint we've accepted your return request per exception on our policy. Please let me kindly remind you that by placing this order you've also agreed with our terms and conditions.
However given the low value of the strap, it would not have been beneficial to return this. Because we indicate our straps with their measurements and exact length, we wouldn't be able to cover your return expenses. Therefore we suggested to keep it with a 50% partial refund as commercial gesture. As your strap doesn't have quality problems, we also had to try our best to claim this amount back from our supplier.
We have send you an email (ticket #21773851) and we'll try our best find an satisfactory solution!
We are looking forward hearing from you,
MiniInTheBox Customer Service Team
As lockdown started in mid March my watch strap broke. Ordered a new one from MiniInTheBox. Chased several times but they had no ability to trace shipment. Told me to wait three months and after several e-mails gave me a number to take to my local post office. As you would expect the local Post Office had no way to trace the package either from the number given. After three months went back to Company with fourth e-mail and they said they would give a refund if it did not arrive in next month. Gave up, ordered a new watch strap from Amazon (similar price) that arrived two days later. To finish me off original order arrived two days before four months was up so I now have a watch strap I do not need. Comical as thankfully it was only £11 but please save yourself a load of hassle and shop elsewhere !!! In fairness after this review was posted the Company contacted me and are giving me a refund. Frustarting they did not act quicker but have to give them some credit for contacting me. Gave them another star for their response.
Reply from MiniInTheBox2020-07-30
Hello Michael,
We apologize it took a very long time to receive this order.
This is definitely not the norm and was caused during a very challenging time for international transport. Also I need to point out that for this order, you've chosen our most economical shipping method which doesn't support tracking. This delay cannot be justified and we have initiated the full refund. The bracelet doesn't have to be returned.
If you have any questions or comments then we'd like to hear from you. We have send you an email (ticket 21383129), please don't hesitate to contact us.
We are happy to help you!
LightInTheBox Customer Service
I'm very disappointed that my parcel still hasn't come 3 weeks later considering that I paid extra for quicker delivery! I tried to get in contact with the customer service and when I finally did they sent me back a response email that I'd say is sent to everyone! Tracking hasn't been updated in days I would love to know where my parcel is and when is it coming?
Reply from MiniInTheBox2020-07-25
Dear Katlyn Brady,
We truly apologise for the delay of your package. I've checked and saw your parcel left the parcel center of PostNL 2 days ago and is on its way to Ireland. This will be delivered shortly, I estimate at the start of next week.
Tracking Information:
https://track.aftership.com/trackings?courier=yunexpress&referrer=https%3A%2F%2Fwww.aftership.com%2Fcouriers%2Fyunexpress&tracking-numbers=YT2019321266063781
We have send you an email (ticket # 21358968) with further details. Please feel free to reply this email if you have any questions our doubts.
We wish you a nice weekend!
MiniInTheBox Customer Service Team
Update: In fairness there was a refund, which is appreciated.
Won't be going back... Ordered a hard cover for my 13" MacBook Air; it took almost a month to arrive (somebody probably walked with the delivery) and the cover is way too big.
Reply from MiniInTheBox2020-07-18
Dear Orla Fagan,
We apologize for this situation. We have contacted our supplier to report this problem.
We have begun to process the refund of EUR 12.07, you don't need to return the wrongly send cover.
If you have any questions or comments then we'd like to hear from you. We have send you an email (ticket 21320712), please don't hesitate to contact us. We are happy to help you!
We wish you a nice weekend!
MiniInTheBoxCustomer Service Team
Dire Terrible Unbelievable !!!!!!
The customer service is the worst No replies, no refunds and no goods ... Why ??? Avoid
It’s good to see TrustPilot made a difference when my complaints on your site failed Thanks you for the refund
Reply from MiniInTheBox2020-06-29
Hello Dennis,
We are truly sorry for all inconveniences caused.
I saw all your emails were replied by different colleagues. After an internal investigation we judged your order is likely lost and the full refund will be processed by tomorrow on your paypal account. We tried our best to help you, it is not fair to write that we avoided you.
For further inquiries we have send you an email. Please keep in touch with us (ticket # 21216279) .
Thank you for your time and consideration,
MiniInTheBox Customer Service Team
I ordered a new strap for my Apple Watch on 5/5/20. It’s now 10/6/20 and I still haven’t received it nor will I. The tracking data shows that the package was incorrectly addressed despite the fact I provided my address correctly (which MiniInTheBox verified) and the package has now been sent back to China. Customer service responds but isn’t useful as it’s always a new agent who doesn’t bother to read the previous notes so you are not actually getting anywhere. MiniInTheBox are refusing to refund me. Do not use them; you will just lose your money and precious time chasing what you ordered.
EDIT: Following the above review, Miniinthebox finally geared up action from their side. They offered to refund me my shipping costs and got Royal Mail to redirect the package back to me. I finally received the item on 16/6 (it was ordered on 5/5). They did ask me to amend my review to 4 or 5 stars but I can’t honestly give them more than 2 (originally 1) as it took so much effort from my side to keep pushing this. The wristband itself is pretty much as advertised.
Reply from MiniInTheBox2020-06-11
Dear Heidi,
According to your communication with our after sales team, the logistic department contacted the Royal mail to arrange re-delivery of your package.
Tracking link: https://www3.royalmail.com/track-your-item#/tracking-results/GV304008572GB
Please kindly note that the address was confirmed by our side and it seems that it was Royal Mail innocent mistake.
To follow up your case, we've already created a ticket #21111539
Please login to your account and reply to that ticket and we will do our best to solve this innocent misunderstanding. Also, you will receive a copy of the ticket content to your email inbox and you may kindly reply to the ticket via your email.
Your kind cooperation and understanding are highly appreciated.
Sincerely,
MiniInTheBox Customer Service
Not impressed at all. I placed an order on the 5th of May and received it on the 4th of June. The delivery estimate was meant to be between 6-14 business days, which was acceptable. However waiting for a month was not. I even emailed them to find out what was going on and heard nothing at all. I wish I had checked these Trustpilot reviews before ordering with them. Will not order again. The products that I ordered were good enough in terms of their quality.
Reply from MiniInTheBox2020-06-04
Dear Steve Wolf,
Please kindly note that All shipping companies and post offices are overwhelmed with orders in this time, and due the lock down and the lack of working companies staff, most orders have been delayed.
We are terribly sorry because the quality didn't meet your expectations. Your case was sent directly to the management and the supplier will be penalized for doing this for one of our valued customers.
We've already created a ticket to follow up your case. Ticket#21069649
Please login to your account and reply to that ticket and we will do our best to solve this innocent misunderstanding. Also, you will receive a copy of the ticket content to your email inbox and you may kindly reply to the ticket via your email.
Your kind cooperation and understanding are highly appreciated.
Sincerely,
MiniInTheBox Customer Service
I have a order #31245811 which i only placed with these as i paid 4.99 for royal mail to deliver as it gave a delivery date of 3-5 days my friend ordered from ebay at a cheaper cost and his has arrived already.The site will not let me send a ticket to complain Beware from using this site.
Reply from MiniInTheBox2020-05-31
Dear Shaun,
My name is Fabio and I am the supervisor who's taking care of your claim.
I do apologize if you haven't received enough help with your order # 31245811. Please, don't worry, I am here to help you solve any problem.
I am very sorry for all the trouble occurred.
We shipped your order out via EconomyExpress on May 19, 2020. The carrier UK Priority Line Intel valley has labeled it with GV307562074GB code, which may be useful to identify it later.
Based on what I know, it has been delivered. Can you please confirm?
You can track it here: http://www.17track.net/en/track?nums=GV307562074GB
My sincere thanks and appreciation.
If I can do anything else for you, please feel free to contact me and I will be happy to help you.
You can access this ticket at https://tinyurl.com/mini-ticket?id=21043778
Please take care and stay home if you can. Your safety is important.
Best regards,
Fabio
MiniInTheBox Customer Assistance
I ordered my product on the 12th of May for priority delivery. I was informed that it would take between 4-8 working days. Its now the 22nd of May and I have not recieved my package. I do not understand what the point is offering priority delivery at extra cost when the package cannot be possibly delivered in this timeframe. Also, I have received little communication regarding the location of my product. It says on the tracking app that its been in the Netherlands since the 15th of May. I would like to know where my product is and when it will arrive. I feel communication has been poor and I have not got any proper feedback.
Reply from MiniInTheBox2020-05-30
Dear Emmet,
I am Fabio, the supervisor who's taking care of your claim.
I do apologize if you haven't received enough help with your order # 31221838. Please, don't worry, I am here to help you solve any problem.
I feel so sorry for this unusual situation.
My deepest apologies for the fact that your parcel might be slightly delayed due to the current international circumstances.
According to our logistics, it may still take 2/3 weeks for your order to be delivered.
In such case, I'd like to offer a compensation with a shop credit matching the postage 0.00 [currency¿]. Would this be okay with you?
Please let me know, so that I can immediately issue it for you.
Thank you very much for your kind attention.
If I can do anything else for you, please feel free to contact me and I will be keen to assist you in a tailored way.
You can access this ticket at https://tinyurl.com/mini-ticket?id=21041009
Please take care and stay home if you can. Your safety is important.
Kind regards,
Fabio
MiniInTheBox Customer Assistance
The product was fine, I understand that during these times things can take longer to get delivered- but the plastic waste! I ordered a bunch of keychain lights that each came in HUGE individual ziplock bags. The entire order could have fit in one bag at least four times over. I won’t be ordering again just for that reason- I feel guilty! I don’t normally get too concerned about packaging but this stood out as over the top and unnecessary. I have pictures but I don’t see a place to upload them?
Reply from MiniInTheBox2020-05-31
Dear Natalie,
My name is Fabio and I am the supervisor who's taking care of your case.
I do apologize if you haven't received enough help with your order # 31136357. Please, don't worry, I am here to help you solve any problem.
I feel so sorry for your poor experience in our shop.
We understand you are concerned with too much packaging.
Please let us explain we do not waste any resource. We try to use recycled packaging. But we cannot put less than that, because it's a long journey from us to US. And our experience shows that to make 100% sure you receive a perfect product we must envelope it very well.
Thank you very much for your support.
If you need any further information, please feel free to contact me and I will do my best to assist you.
You can access this ticket at https://tinyurl.com/mini-ticket?id=21043782
Please take care and stay home if you can. Your safety is important.
Best regards,
Fabio
MiniInTheBox Customer Assistance
Hi' Ordered a phone case for a samsung s9 and when I recieved my order and opened it, it was for a s7 edge which is no good for my phone as it doesn't fit. I didn't receive any email after purchasing my order it it was only a conformation code to my mobile via text which is not very helpful at all. If possible to return the wrong phone case and receive the right one I ordered thanks
Reply from MiniInTheBox2020-05-22
Hello John, I feel sorry for the trouble.
Please note the reference you mentioned is not from a parcel we shipped out.
We kindly ask you to verify your reference again, thank you
Order number 31022585
Order and pd for March 20th I understand covid 19th , but got email 5/9/20 saying it was be processing in California, still haven’t received my items. If not here by next week I would like a refund.
Reply from MiniInTheBox2020-05-19
Dear Belinda Webb,
This is supervisor Ismail. I see that you didn't get much help in your case. Please accept my personal apologies.
Please kindly note that most of the suppliers were closed due the COVID19 effect till the mid of April.
Your order was shipped on May 15th. Your shipping method (Air Mail) normally takes 10-18 business days (14-26 calendar days).
Your may kindly track it here:
Tracking link: https://t.17track.net/en#nums=YT2013621266087394
Please kindly note that the worldwide spread of Coronavirus affects all international transportations and custom clearance. Lots of flights has been cancelled or cut down. Your shipped order might be delayed for a while but the carriers will do the best to deliver packages sooner. Please pay attention on the package tracking updates.
We've already created a ticket to follow up your case. Ticket#20969441
Please login to your account and reply to that ticket and we will do our best to solve this innocent misunderstanding. Also, you will receive a copy of the ticket content to your email inbox and you may kindly reply to the ticket via your email.
Please also protect yourself and family members by taking all necessary preventive measures. We wish you safe and healthy.
Sincerely,
Ismail
MiniInTheBox Customer Service
Where’s my package ordered it on the 22nd of April and it’s new the 7th of may
Order number is 2004191331127936
Reply from MiniInTheBox2020-05-08
Hello Joe,
I am Fabio, the supervisor who's taking care of your claim.
I do apologize if you haven't received enough help with your order # 31127936. Please, don't worry, I am here to help you solve any problem.
I am so sorry for any discomfort we caused to you.
Your parcel results in transit and will be delivered according to the delivery time of the method you purchased. If you do not receive your order by May 12, 2020, please contact us as soon as possible.
Thank you very much for your kind attention.
If I can do anything else for you, please feel free to contact me and I will be keen to assist you in a tailored way.
You can access this ticket at https://tinyurl.com/mini-ticket?id=20835022
Please take care and stay home if you can. Your safety is important.
Kind regards,
Fabio
MiniInTheBox Customer Service
UPDATE 07-May-2020:
After 24hrs I was FINALLY able to change my password and look at my order. It claims to be in Processing status (whatever that means) with Estimated Shipping Date of 13-May-2020. Of course funds have already been removed from my bank account. Now it's a wait and see period. Since I'm able to login to my account, I've moved this review from 1-star to 2-stars (unfortunately one can't give half stars). Now the waiting game begins.
========================================
06-May-2020
Went to login to the system and forgot password. Clicked on forgot password and was sent a new password and tried that and got the message, "Ooops - too many tries. Try again later." Tried again later and got the same message. End up creating a new account and placing order using PayPal which had the old email address. The order went through under the old email account which I can't access now because it appears to be locked. When trying to open a ticket with MiniInTheBox to get account unlocked/new password guess what, I need to login - which is the whole issue!!!How can you request to have account unlocked when you can't get into the account to open a ticket at all. This is going to be interesting to track this purchase. :(
Reply from MiniInTheBox2020-05-08
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Ordered a jigsaw puzzle on 19 April for a friend and still says it Is ‘processing’. No contact details to follow up and charged for delivery as well as price of product. I have no idea of when It will be delivered or if it will be at all. Can you confirm when please - I understand if there is a delay but a rough timeframe woukd be helpful.
Reply from MiniInTheBox2020-04-30
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
In need of guidance ! I have no clue where my order is ?! Even if it’s been processed ! I only ordered it a couple of days ago but have received no confirmation even though the full amount was credited from my account ! Also I have no clue what order number my purchase is as I haven’t received any emails !
Please help
Reply from MiniInTheBox2020-04-30
Hello Caroline,
I am Fabio, the supervisor who will take care of your claim.
I do apologize if you haven't received enough help with your order # 31155386. Please, don't worry, I am here to help you solve any problem.
I feel so sorry for your poor experience in our shop.
I am really sorry for the delay of your order, due to high demand of the items you purchased.
But I am very glad to inform you that your order is being packed now and it will be shipped out very soon, within 24/48 hours.
Once we ship your package we will send you an email that includes the courier name and a package tracking number for your reference.
Please accept my deepest thanks.
If you need any further information, please do not hesitate to contact me and I will be keen to assist you in a tailored way.
You can access this ticket at https://tinyurl.com/mini-ticket?id=20826913
Please take care and stay home if you can. Your safety is important.
Best regards,
Fabio
MiniInTheBox Customer Care
I ordered som LED-lights april 9th and they should have been deloverskrift by now.. When i try tracking the delivery is says the number is not found. I Don’t care if the delivery takes a few weeks, I just want to know where in the world it is. I’ve tried contacting them on messenger but they use dayyys to respond and I have to send another message a few days later so they answer me faster but they Don’t answer my questions.
Reply from MiniInTheBox2020-04-27
Hallo Celine,
Jeg heter Fabio og jeg er veileder som tar seg av saken din.
Beklager hvis du ikke har fått nok hjelp med ordren # 31075870. Vær så snill, ikke bekymre deg, jeg er her for å hjelpe deg med å løse eventuelle problemer.
Jeg er oppriktig lei meg for at alle problemer oppsto.
Vær oppmerksom på at etter at du har sjekket saken din, blir ordrene regelmessig under transport.
Vi sendte bestillingen ut via EconomyExpress 9. april 2020. Transportøren Northern Euro Priority Line GFS har merket den med LB002813339LT-kode, som kan være nyttig å identifisere den senere.
Levering tar normalt 8-13 virkedager. Av denne grunn vil du motta produktene dine i løpet av cirka 19 kalenderdager.
Så det er normalt at du fremdeles ikke har mottatt pakken din fordi den fremdeles er i transitt. Hvis du ikke mottar bestillingen din innen 3. mai 2020, kan du kontakte oss så snart som mulig.
Du kan spore det her: http://www.17track.net/en/track?nums=LB002813339LT
MERKNAD: Sporingsinformasjonen online kan oppdateres litt senere enn den faktiske leveringssituasjonen. Jeg ber deg om å være tålmodig mens du venter på oppdateringene.
Jeg setter veldig pris på din vennlige oppmerksomhet.
Skulle du ha behov for ytterligere informasjon, så send meg en linje, så hjelper jeg deg gjerne.
Når du er fornøyd med tjenesten min, håper jeg at du kan oppdatere anmeldelsen din med en positiv tilbakemelding på tjenesten min, slik at andre kunder ikke blir villet om at vi ikke bryr oss om kundene våre, slik vi virkelig gjør!
Takk for at du støtter meg!
https://www.trustpilot.com/reviews/5ea4e566086b64095440555f
Du får tilgang til denne billetten på https://tinyurl.com/mini-ticket?id=20798587
Ta vare og vær hjemme hvis du kan. Din sikkerhet er viktig.
Med vennlig hilsen,
Fabio
MiniInTheBox kundebehandling
Order paid but never received. I cannot contact the company directly
Hi,
I placed an order on 14 April 2020. I paid, but dit not receive the order. It´s also not in my list of orders when I log in to an account. The only way to contact MiniInTheBox directly is through an order number, and there is literally no way to contact the company otherwise. No e-mail address, no phone number. I did receive a ton of marketing related spam e-mails though. Very poor service.
@MiniIntheBox: please let me know what went wrong here and when I will receive my order.
Regards, Juliette
Reply from MiniInTheBox2020-04-27
Beste Juliette,
Ik ben Fabio, de supervisor die uw zaak zal behandelen.
Het spijt me als u niet genoeg hulp heeft gekregen bij uw bestelling # 31105202. Maakt u zich geen zorgen, ik ben hier om u te helpen bij het oplossen van eventuele problemen.
Het spijt me oprecht voor uw frustrerende ervaring.
Houd er rekening mee dat, na controle van uw zaak, uw bestelling regelmatig onderweg is.
We hebben uw bestelling verzonden via Tracked Air Mail op 19 april 2020. De vervoerder ChinaPost Bao Tongda heeft het gelabeld met RV394336415CN-code, wat handig kan zijn om het later te identificeren.
Levering duurt normaal gesproken 7-14 werkdagen. Daarom ontvangt u uw goederen binnen ongeveer 20 kalenderdagen.
Het is dus normaal dat u uw pakket nog steeds niet heeft ontvangen omdat het nog steeds onderweg is. Als u uw bestelling niet vóór 9 mei 2020 heeft ontvangen, neem dan zo snel mogelijk contact met ons op.
Je kunt het hier volgen: http://www.17track.net/en/track?nums=RV394336415CN
OPMERKING: de online trackinginformatie kan iets later worden bijgewerkt dan de werkelijke verzendsituatie. Ik verzoek u vriendelijk geduld te hebben terwijl u wacht op de updates.
Ik waardeer uw vriendelijke aandacht oprecht.
Als u vragen heeft, neem dan contact met mij op en ik zal mijn best doen om u te helpen.
Wees alsjeblieft voorzichtig en blijf thuis als je kunt. Uw veiligheid is belangrijk.
Vriendelijke groeten,
Fabio
Klantenservice van MiniInTheBox
I ordered something on April 5th the status says it’s shipped I just want to know where it is or when will it arrive
Reply from MiniInTheBox2020-04-26
Dear Emeka,
I am Fabio, the supervisor who will take care of your case.
I do apologize if you haven't received enough help with your order # 31073414. Please, don't worry, I am here to help you solve any problem.
I feel truly sorry for all the trouble occurred.
Please note that, after checking your case, your order results regularly in transit.
We shipped your order out via Air Mail on April 8, 2020. The carrier SunyouMail untrack Sunyou has labeled it with uc999465150my code, which may be useful to identify it later.
Delivery normally takes 7-14 business days. For this reason, you will receive your goods in about 20 calendar days.
So it's normal that you still haven't received your package because it's still in transit. If you do not receive your order by May 2, 2020, please contact us as soon as possible.
You can track it here: http://www.17track.net/en/track?nums=uc999465150my
NOTE: The online tracking information may be updated slightly later than the actual shipping situation. I would kindly ask you to be patient while waiting for the updates.
I really appreciate your support.
If you require any further information, please drop me a line and I will do my best to assist you.
You can access this ticket at https://tinyurl.com/mini-ticket?id=20791806
Please take care and stay home if you can. Your safety is important.
Kind regards,
Fabio
MiniInTheBox Customer Care
I ordered a couple of weeks ago and it was sent on the16th April after my complaint.
Not only that the one I ordered isn’t the same as the picture of the puzzle they have in my account.
I notice they have a lot of stuff Surgical stuff on their online shopping site makes me wonder about their priorities.
I’m doubtful I would use this site again I’ll shop closer to home next time sorry
Reply from MiniInTheBox2020-04-20
Hello Nigel,
My name is Fabio and I am the supervisor who will take care of your case.
I do apologize if you haven't received enough help with your order # 31081618. Please, don't worry, I am here to help you solve any problem.
I am genuinely sorry for any discomfort we caused to you.
My apologies if the quality of your items did not meet your full satisfaction.
In such case, please could you advise what part were faulty?
We also hope you could attach a photo of the issues or faulty parts.
Once we can receive your information, we'll immediately activate your warranty.
Please accept my sincere thanks.
If there are any problems, please feel free to contact me and I will be keen to assist you in a tailored way.
You can access this ticket at https://tinyurl.com/mini-ticket?id=20740923
Please take care and stay home if you can. Your safety is important.
Best regards,
Fabio
MiniInTheBox Customer Assistance
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