MiracleSofa Universal Stretch Sofa and Pillow Cover
Miraclesofa (miraclesofa.com) has a 3.6 out of 5 rating on OK.one, based on 187 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 64% rate it 4 stars or higher while 27% give 1 star; The business has replied to 85% of negative reviews. Last updated 2026-10-24.
Communication was excellent when I ordered my sofa cover. I wasn’t quite sure if I measured it right but received assistance of what was best size to go to have a proper fitting. Looking forward to delivery of my new sofa cover. Thank you!
Hello Kathryn, Thank you for leaving us a great review. Communication is very much important and helping our customers has always been our goal. Cheers :) MiracleSofa Team
Inferior product. Horrible sizing. I followed their guide, it still didn’t fit our couch. It is not pet-proof as described — in fact cat hair gets fully woven into the fabric by a cat just walking by it, and there’s already a massive hole where one of our cats scratched. The fabric itself is soft, but it’s pilling in the spots where both my husband and I sit. The ties broke the first time we installed it, and we have to physically turn our very heavy couch on its end in order to get it on, so not exactly convenient and easily cleaned. The customer service I received when I sent in my complaints was superior. But don’t waste your money.
Hello Alexa, We’re sorry to hear of your less-than-satisfactory shopping experience with us. Based on the records, you ordered a sofa cover from our Original MiracleSofa Collection which is not the most suitable for pet owners. We recommend our most durable covers from Guardian Premium Collection and just like any sofa cover made of fabric, sharp objects, claws, etc. may damage the sofa cover. I believe it served its main purpose which is protecting the sofa from normal wear and tear, fur, and dirt from pets. I also found that you ordered the wrong size of the cover which is too small for your sofa based on the photo that you have provided to us. Our 24/7 customer support can give their best recommendation based on your needs if you would reach out to them and the links below will surely help you: Size Guide https://miraclesofa.com/pages/size-guide Pet Collection https://miraclesofa.com/collections/pets-collection Your satisfaction means a lot to us so we offered a free replacement, however, you opted to get your order refund which has been processed last August 5, 2021. The money should be refunded back to your original payment method in 5-10 business days. We are happy to know that you found customer service superior as we strive to ensure every customer is satisfied with our business. Thank you for that! Sincerely, MiracleSofa Team
Seriously, these are the best covers I have ever purchased. Quality is amazing and when you sit on the couch/ chair they do not bunch up or move around..LOVE LOVE LOVE them!! I highly recommend them!!! Thank you for provinding such a high quality product.
Hello Amanda, Thank you so much for leaving us such a wonderful review. You only deserve the best and we're thrilled to know that you love your covers! We hope to be able to serve you again, Amanda. Cheers :) Miracle Sofa Team
It does its job, protect my so far but so far it likes to unset itself from around the seating. It needs to be constantly tucked in I need to go online to buy some grips in order to hold it into place, other than that it's a very nice pattern
Hi Gio, Thank you for your review. We are glad to know that you like the pattern of the covers as it serves its purpose of protecting your sofa. It can be a problem sometimes to keep the sofa covers from slipping, however, we have a very effective solution for that where you don't wanna spend more. I personally have tried this. HOW TO KEEP COUCH COVERS FROM SLIPPING https://miraclesofa.com/pages/how-to-keep-your-sofa-cover-from-slipping Hope you find the article above helpful. I appreciate you taking the time to bring this to our attention. Cheers :) MiracleSofa Team
You get about what you pay for, no crazy surprises. From a fit standpoint, especially with L-shaped sofas, it'd be nice if you could note which section was which measurement, as the universal cuts do not work out all that well. The result is kinda frumpy, but it's better than a plastic cover. My biggest complaint/annoyance would have to be trying it on the bottom, it's a very cheap solution, which doesn't help tidy up at all, and leads to portions sagging beneath no matter how I adjust the cover. It's hard to make the cover look uniform as well, so it definitely stands out. If you're going to order couch cushions is likely look for a more accurate service where you can provide exact measurements and get something that will look good, not be a hassle to install (by yourself especially) and likely be made of more quality materials. That said the price was fair.
Hello, Thank you for sharing your experience with us! Your valuable feedback helps us to improve as we strive hard to provide only the best products and services for our customers like you. It was a pleasure serving you. Cheers :) MiracleSofa Team
I ordered these to cover a small apartment set of pleather sofas I bought for the smaller space. I order grey... but what FINALLY arrived (shipping from China) were BLUE covers... clearly not anywhere NEAR grey in color... they not match anything in my interior but it was such a hassle to get that I can just imagine the hassle of trying to return them. (the sizes fit the sofa's I ordered them for, 2 seat and 3 seat)
Measurement misguidance on the website. The support is prompt and well-mannered, however the solution worked out to be more expensive. Went to an alternative website, ordered a similar cover for 60% of the price. From a comparative perspective, there is much to improve. UPDATE: Email sent to the support team on the 06AUG2021, yet to be responded. I'll update the review once the matter is finalized.
Hello Glaucus, Our sincere most apologies on your disappointment with the our products. I'll make sure to get this taken cared of. However, we would like to ask for your information so we can confirm your order and further assist you. You can send us an email at [email protected]. We appreciate your patience and understanding in this matter. Hope to hear from you soon, Glaucus. Sincerely, MiracleSofa team
I recently made an error in the size I ordered. Although I was certain I was right, Charlie calmly showed me my error. I reordered the correct size and was surprised to find an email from Charlie offering a discount on my next purchase. I explained I had already ordered, certainly not expecting any discount on a mistake that I made. But he gave me a refund anyway. It was an unexpected kindness. We all know how customer service has suffered in this COVID environment, often it seems it’s used as an excuse to not do the job. It’s wonderful to know that at Miracle Sofa, customer service is still an important and vital part of doing business. Thanks again, Charlie. Sincerely, SueAnn vdB
Hello Sue, We always aim to deliver a great experience and we are happy to have met this mark with you. At MiracleSofa, we believe that kindness goes a long way especially in these challenging times. Charlie would surely be delighted to hear about this wonderful feedback of yours. We wish you well, Sue. Looking forward to serving you again. Cheers :) MiracleSofa Team
Excellent service! Good tips and quick replies.
Hello Peggy, Thank you for this wonderful review. We highly appreciate it and glad to know that you liked our service. We hope to be able to serve you again, Peggy. Cheers :) MiracleSofa Team
I absolutely LOVE my sofa cover. I really need two but ordered one in case there was any issues. Now I'm sorry I didn't order the other covering at the same time, but I'm on it now and will purchase the second larger one I need. Excellent experience, highly recommend.
Hello Adrienne, Thank you so much for taking the time to share your wonderful feedback about the product, Adrienne, We work deligently to provide only the best quality for our customers and we are glad to know that we met this mark with you. We highly appreciate it and we hope to be able to serve you again. Cheers :) Miracle Sofa team
These covers did not fit and I did not realize were as light colored as they were. I measured my couch according to the specific guidelines outlined on the website. I am very unhappy about the amount of money I spent for these covers. I have already taken them off and am searching for something new.
Hello Ashley, We always aim to deliver a great experience and it saddens us to know that we didn't achieve that in your order. The size guide on our website https://miraclesofa.com/pages/size-guide would have helped you to get which one is right for your sofa. We also have a 24/7 customer support that you can reach out to and you'll be given the best recommendations. I have asked one of our senior agents to personally reach out to you so we can turn your experience into a positive one. Please respond to email so can assist you further. We are here to make things right for you, Ashley. Sincerely, MiracleSofa Team
The shipping was a bit slower than expected but once my cover arrived I found it easy to put on and it looks really nice. My cats had damaged the leg of my couch to the point that it looked really ugly. I wanted to cover up the frame but leave the large bulky cushions uncovered, so I bought my cover in a coordinating color. I used the size chart and ordered the large for my 3 person sofa with big arms. It took a bit of smoothing and stretching, but I'm really happy with how nice and smooth it looks. The pillow covers make it look really nice and coordinated. The fabric is soft and does not seem to attract lots of lint or cat hair.
Hello BG, Thank you for taking the time to leave us a 5-star review. The delay is caused by the current global situation and we are sorry that you had to experience this. Please know that we are continuously working very hard to serve you better. On the other hand, we are really happy that you love your sofa cover. Our team is thrilled to know that we met this mark with you. We look forward to serving you again in the future. Best regards, MiracleSofa Team
The new cover looks very nice and fits our sofa well. The only drawback is that the foam rolls that are supposed to cinch the crack between the seat and back didn't work -- they popped out as soon as we sat on the sofa. I threw them away and used a wire instead.
Hello Bill, Thank you for taking the time and posting such a nice review. We highly appreciate it and glad to know that you liked our product. We also appreciate your valuable suggestion in making the sofa cover fit and nice looking. We hope to be able to serve you again, Bill. Cheers :) MiracleSofa Team
Edit: I have absolutely answered back to miracle sofa. They are insistent that I install the covers again and take pictures in order to just RETURN the product. I am not asking for a refund without returning it. All I’ve asked for is instructions to RETURN something I bought. And they REFUSE. I ordered two slip covers by using the sizing guide on the website. They came 3-4 weeks later and with ZERO instructions. After asking a friend to come over and help install, we watched videos on the internet to help install and it did NOT fit nor did it look even close to as advertised. It looked like a trashy sofa cover you get at Walmart. Now I’ve been emailing back and forth for weeks and the REFUSE to give me the information to return and receive a refund unless I install it again and take pictures. It takes two people and I am alone. This company is a joke.
Hello Jessica, We always aim to deliver a great experience and we are saddened that we didn't achieve that in your order. One of our senior customer care agents has worked with you closely regarding the installation instructions and your request to get a refund. However, we have not heard from you as we've been waiting for your response to complete the process of your refund request. Rest assured that we’ll work with you to resolve any issues as quickly as possible. Sincerely, MiracleSofa Team
Poor customer service with no resolution offered. I measured my sofa and bought the two cushion option (because I have a two cushion sofa...) and the product that arrived was not nearly the size needed to fit the smaller of my sofas. Had weird seaming too, so not one size fits all. When I asked about a rerun since it didn't fit the arm rest right, I was told no returns "as the cost to restock and ship is against their values". Then I was pointed to a link on return policies that was not previously highlighted during purchase. Do not buy.
Hello Hayley, Hope you are doing great. It saddens us to know that you were less than satisfied with how things turn out with your order and the help that was given to you. Our return and refund policy is stated on our website at https://miraclesofa.com/pages/refund-policy. Due to the current situation, we are unable to receive returns as stated on our website. Our support team will reach out to you shortly to arrange a replacement so you can get a bigger size sofa cover that would fit your sofa. We are very much willing to make things right for you. Sincerely, MiracleSofa Team
I had a great experience with this company, staff was very helpful. They review my orders made suggestions. I was impressed how quick and professional they were. Great job!!!
Hello Aleksandra, Thank you for the wonderful feedback. We highly appreciate it and glad to know that you were happy with our customer service. We hope to be able to serve you again. Cheers :) MiracleSofa Team
Unfortunately the covers did not fit my large armed sofa and love seat. However, customer service was excellent!
Had a great on line chat w Ashley. She’s amazing. Have not received the item yet which is a little disappointing.... a week now... but hope it’s as great as she is !
Hello Jody, We sincerely appreciate you taking the time to give us this review. We have tracked your package and it has just reached the destination country. It takes few days for customs clearance and for the package to be released. We do apologize for the delay in shipping due to the ever changing conditions across the globe due to Covid-19. Thank you again and hope you enjoy your order once you receive it. Sincerely, MiracleSofa team.
MiracleSofa hace very good customer service. I was mistaken as I thought my package was not delivered but they were very quick to communicate with me and everything was resolved rapidly. Highly recommended and happy with the customer service. Thank you. Kevin P. S.
Good: Eventually, my order was canceled and I got my refund. Not as Good: No warning about COVID related processing/shipping delays prior to payment. Really Bad: Manufacturing and company location are not viewable on website, nor is returns location clear. You have to pay to ship returns. Company location is Singapore. Shipping from US to Singapore is astronomical. This should be disclosed prior to purchase.
Hello Juliet, Our sincere most apologies for a bad experience shopping with us. Our return and refund policy is stated on our website at https://miraclesofa.com/pages/refund-policy. Due to the current situation we are unable to receive returns as stated on our website. We appreciate your patience and understanding in this matter and we are very sorry we failed to meet your expectations, Sincerely, MiracleSofa team
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