My experience made so great because of…
My experience made so great because of the superior customer service provided by Kally! I am so very happy! 😃
About MiraMate
Data updated- Website
- miramate.com
- Category
- Beauty & Well-being
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 11 reviews
- Replies to negative
- 27% (3/11)
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About this business
MiraMate strives to bring excellently designed products for helping people to live in peace, harmony and vitality as they restore and renew their lives.
Is MiraMate legit?
MiraMate (miramate.com) has a 4.8 out of 5 rating on OK.one, based on 218 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 27% of negative reviews; 11 of them were added in the last 12 months. Last updated 2026-10-25.
What people say
Helping with an Order
Kally Yao was really helpful and friendly, and answered all my questions in a very professional way. Thank you! I was confused because I wasn't aware that Miramate has a new webpage (since my last order). It might be useful, when opening miramate.com, a message would pop up, pointing to mm-pemf.com.
Exceptional Customer Service
One of the items I recently bought from this company developed a fault. I sent an email to "MiraMate Support" and received a reply from Kally almost immediately. She went on to resolve the issue without question or delay. I have contacted "Spooky2 Support" on previous occasions, seeking general advice. Their customer service has always been exceptional. Other companies would do well to follow their example.
Outstanding customer service ✨
I recently received the Big Magic Pro, and I’m thrilled to try it out and share my experience later. For now, I want to highlight the amazing customer service I’ve received💕. I’ve interacted with the team multiple times before when purchasing the Spooky2 Rife machine and various accessories, and every time, they’ve exceeded my expectations. In my experience, their service is incredibly helpful, quick, and responsive at every stage of the ordering process. What really stands out is how attentive and polite they are—they genuinely listen and go above and beyond to meet inquiries or concerns. For instance, during my most recent order, they remembered that I had received a slightly defective Spooky2 Remote in my purchase over a year ago. Without me even mentioning it, they offered to include a replacement remote with my new order, as promised back then. I was so pleasantly surprised by this thoughtful gesture🙏💕. Everything about the process, from placing the order to delivery, was exactly as promised. This experience has restored my faith in genuine and honest business relationships, something I had started to lose hope in. I’m truly grateful for their outstanding service and can’t wait to explore Big Magic Pro further🫶
excellent customer service
I have experienced excellent customer service from Leo at the help desk during my ordering process of the Magic Pro and Mini Magic Kit. I had a number of questions and he always answered in a friendly and helpful way. As I am waiting for the items to be delivered I can't comment on using them yet.
Lisa helped us today when we were…
Lisa helped us today when we were having trouble with our Mini Magic. She was very pleasant and went above and beyond to help resolve our problem. Their customer service is always top notch. I can’t recommend this company and their products enough!
Honestly the best service i have…
Honestly the best service i have received in a long time. Judge for yourself: i got the option to choose a factory item for less cost. To ensure me reliability, they sent new (extra) accessories without me asking or even worrying. Just their own professionalism and service. I remember this even years ago when i bought the first time. Long time now but in glad I'm back! Revolutionary pemf for bone growth, hair growth and even traumatic brain injuries (the same frequency and specifications in studies, as the magic mini used. ) so that was a glad surprise. I will be using it for many purposes is what I'm trying to say and it makes it so worth it. At least for me. Will evaluate the effects+10 weeks when you clinically have the most changes that. But i think i will feel relief after just 2 weeks. Hoping. I have great hope in the item and general. Thanks for everything
Increased knee bending with mini
Increased knee bending with mini Last week I received the large mat and the mini. A friend has an injured knee that doesn't bend much past 90 degrees, so he has to turn slightly sideways to go down steps. We used the mini on both sides of his knee for 15 minutes and afterwards he could walk down steps normally!!! Thank you!!! Sept 27th Update: 2 months later he still has the increased range of motion and decreased pain.
Mini-magic helped me bounce back from a 2 year old knee injury in about a month
So the company is gray with communication and the product is great with healing. I have the mini-magic and quad coils… this was the game changer in my journey to heal an old knee injury that was becoming chronic problem. I tried many things (nutrition, energy healing, cupping, acupuncture, physical therapy, other rehab protocols, ice). Some contributed (especially PT and the ongoing strength training with good form) And the mini-magic was what made the principle difference! It brought me 90-95% of the way back. I wore it whenever there was time and it felt needed… And after a month or so of continuous use, the need for this product dropped off considerably since the healing had occurred. Now I use this when other pains or injuries begin to show up. It’s one of my initial resources. It saved my back after I over-exerted myself. It is helping my piriformis recover from over use… It’s amazing the versatility and reliability of the device. There’s some minor cosmetic adjustments I would hope future versions of the mini-magic have, like more durability of the connection between cable and paddle. And a built-in battery would be a game changer! But it’s amazing and the price is incomparable to anything else I saw out there… I also got creative with using elastic Velcro bands to strap to my leg that were more comfortable than the band that came with the mini-magic, but the pros so out weigh the cons. I wish more people were aware of this technology. I share it with anyone open to hearing about cutting edge healing. So grateful for how MiraMate has helped me heal! Truly, after 2 years of frustration with how limited I was in my mobility (formerly very active), being close to back where I was before feels like a miracle… though in reality, it’s the right attitude, perseverance, and finding help in the healing process.
I was having trouble finding the video by Nick Dewey on the Mira MateRay gun. I went on to the miramate chat and within about a minute Anna Gu had given me a link to all of the recent training videos
Help finding a training video
Great Support!! I had a problem with a power socket…
I had a problem with a power socket that was broken and I got the most amazing support! Vicky Wang at Support took me through trying to mend it myself (with the offer to send it off to Germany/France as well!). When I could not mend it supervised by their engineer, they chose to send me a new unit free of charge. VERY friendly, competent and willing support indeed!
I had an issue with my coils
I had an issue with my coils, about a month in. They stopped working. I emailed support, sent a video, and after a quick review, support sent me a replacement. They even added a small gift (fancy USB cable). Excellent service! And I'm back up and using my device.
Lisa was awesome walked me through the…
Lisa was awesome walked me through the whole set step by step
Help with Mini Magic
I had questions about Mini Magic and Vicky Wang help me to solve it, it took more than a few e-mails but Vicky was very patient and very helpful and resourceful in giving me information that I was not aware of about the product. I am very happy with the help I received and very impressed with Vicky for her polite, intelligent responses to my questions. I was left with wanting to try more of their products.
Fantastic Product, great staff.
Fantastic Product. Arrived Promptly. Great Support Staff. Sabrina was excellent. Answered all my questions quickly and professionally.
I just start to use Mini Magic and I am…
I just start to use Mini Magic and I am satisfied 🙂, good for my arm's injuries and just need more time to check if it will be the same with my skin problems... Concerning the help I receive from Lisa, I am really grateful for her quick answers and advices, and her kindness 😍
Great customer service, great product!
Vicki was very helpful and compassionate. I had a problem with my Magic Pro mat and she was very diligent in following up with me, taking my experiences to their engineer to evaluate, etc. The whole process took awhile, but in the end I received a new unit since mine was under warranty. The healing received from this pemf device is wonderful and I highly recommend it.
Better than an Advil!
We have seen great benefits from the mat and the ring unit. "Better than an Advil". The controller for the mat quit functioning about 1 month after purchase and the support team worked with us to get a replacement. We are back to fully functional and using the units every day!
Incredibly special and kind, thank you !
We own MiniMagic and two BigMagic and these are helping a lot :) I just had a problem with my Minimagic's cable (with intense utilization as we do it can unfortunately stop to work as any cable), and the support, having confirmed the problem, sent me immediately the replacement part for the warranty. Thank you! With the time I had a lot of interactions with the support line, and this time I have to thanks warmly Laura Tao, she and the whole team are always so incredibly special and kind in helping and assist for any problem or info users need! Their products tell about a holistic vision of life and care, that at the very end is Love, and this unique company is walking this path in every way possible surprising me every time. Thank you so much again! Fabrizio
The customer service is excellent.
I was very excited to receive my mat as I have a good friend who says it has totally taken away her pain. When I received it, it wasn't working properly and I contacted customer service. They were very prompt and helped me to return it. They were willing to replace it with one that worked however, I learned that because I have too much metal in my body from surgeries that it would not be good for me to use this mat. I was able to get a full refund in a timely fashion. I believe this is a reputable company and that their products are good and effective.
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