Wondershare Technology is a key member of the National Planning Software Enterprises of China and a global leader in application software development. We have users in over 150 countries. Wondershare is committed to providing software that brings simplicity to people's lives.MobileTrans offers Mobile Phone Data Transfer Software, Backup and Restore Tools. PC software for Mac and Win users and mobile version applications are available to transfer photos, contacts, sms, etc in one-click .
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Is Wondershare MobileTrans legit?
Wondershare MobileTrans (mobiletrans.wondershare.com) has a 3.3 out of 5 rating on OK.one, based on 522 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 29% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss User experience, App, Product. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers praise the software for making it remarkably simple to transfer WhatsApp data and chat histories between different mobile operating systems without experiencing any data loss. Consumers note that the tool efficiently handles large media files and difficult backups when standard official methods completely fail.
However, some reviewers were not happy with unexpected connection drops and occasional data transfer failures during the setup process. Some people also felt that the onscreen instructions were quite confusing and required extra manual steps to finish the task. Users additionally mentioned difficulties regarding customer support responses or lack of refunds when issues occurred.
Auto-generated from all reviews of this business. For reference only.
Paid three times but it didn’t pick up that I’ve paid. It’s seeing my music but when I go to transfer the music, it sends me back to payment. Absolute scam! Money back x 3 please!!!!
Reply from Wondershare MobileTrans2024-12-03
Thank you for your feedback. We are sorry to hear that you had issues with your order.
Please don't worry - our team will contact you via email (please include your contact email) to address your concerns and find a solution that ensures you are satisfied. We are committed to resolving this issue for you and appreciate your patience.
IT DOESN'T WORK, WhatsApp warns that the application is not official, and does not allow you to continue. Don't waste your time.
Update after responding to review: If the company really apologizes, give my money back, since the system doesn't work.
Reply from Wondershare MobileTrans2024-12-03
We sincerely apologize for situations where the product does not work. In such cases, we ask our technical and development staff to step in and examine the issue. Please rest assured that our procedures are fully legal and compliant.
To express our apologies, please provide us with your contact information and we will follow up specifically with you regarding your situation.
Thank you for notifying us of this issue, and we look forward to the opportunity to serve you better in the future.
Bought the product but their software does not support all android phones, they refused to refund me.
Reply from Wondershare MobileTrans2024-11-04
We apologize for the situation where the product does not work. In such cases, we will ask our technical and development staff to intervene and check the problem. If it is indeed not compatible with your model after our confirmation, we will refund you immediately.
To express our apologies, please provide your contact information and we will follow up on your case specifically.
Thank you for letting us know about this issue, and we hope to have the opportunity to provide you with better service in the future.
Terrible support for a bad product. I really did try since I bought it - with many different phones and on different computers. Their software simply does not work - always failing to connect to the mobile-phone. My advice is to check the manufacturers website for a backup solution (for example Samsung Switch if you own a Samsung Mobile Phone). Also their support is useless. You will wait forever and then they will ask you really stupid questions which you have already answered. You have been warned - avoid
Reply from Wondershare MobileTrans2024-10-22
We apologize for the situation where the product does not work. In such cases, we will ask our technical and development staff to intervene and check the problem. If it is indeed not compatible with your model or does not meet your needs, we will refund you immediately.
To express our apologies, please provide your contact information and we will follow up on your case specifically.
Thank you for letting us know about this issue, and we hope to have the opportunity to provide you with better service in the future.
0, absolutely 0.
Besides the app not working, their support is sh.i.i. Im sitting like a dumbass who just purchased their app and he keeps saying i will close the chat wait for mail. Like what im supposed to do? Should i stay without using my mobile and wait for him who knows when do they send mail?
Reply from Wondershare MobileTrans2024-10-18
Thank you for providing feedback about this experience. We are very sorry to hear that the service did not meet your expectations. Please be assured that we are committed to resolving this issue for you.
To help us resolve this issue, please provide us your contact email address and we will take immediate steps to assist you.
Thanks again for bringing this issue to our attention and we appreciate your patience as we work to resolve this issue.
Updating this to say they have now refunded by payment as I was unable to use the service.
Please look at all the 1 star reviews saying that they didn't get the service they paid for and that they want a refund as per the 7 day money back guarantee. Not one single reply from the company says they will action the refund. Every reply says we will deal with the technical issue. This is a blatant tactic to avoid refunding and to drive people to just forfeit the money.
Reply from Wondershare MobileTrans2024-09-24
Thank you for taking the time to give us feedback.
For most customers, solving the problem is what they want most, and this is what we want most. If we fail to serve the customer in the end, we will refund the customer.
We value the feelings of every customer and try our best to solve the problem. We hope to serve you in the future.
MobileTrans is a scam!!!
Bloody scam!
payed 3x times and nothing works
Please use other app`s for data transfer rather this non-refundable shi***t
Reply from Wondershare MobileTrans2024-09-11
Dear Millers,
We are sorry to bring you a bad experience with our product. Please allow us to further follow up on your case.
Our customer service and technical teams are dedicated to providing you with the best possible experience and resolving any issues you may encounter. We apologize for any inconvenience this may have caused and want to assure you that we are committed to providing a high-quality product and service.
Once we have the necessary information, we will investigate further and work toward a resolution. We appreciate your patience and understanding as we look into this matter.
If you have any additional questions or concerns, please do not hesitate to contact us directly. We are committed to resolving this issue and providing you with a positive experience.
Thank you for bringing this matter to our attention. We look forward to assisting you further.
Best regards,
Wondershare Customer Care
I strongly advise against purchasing Wondershare products due to their unfair no-refund policy. I recently bought Wondershare MobileTrans and quickly realized it wasn't suitable for transferring WhatsApp data. After using it for just one hour, I canceled my membership and requested a refund. Unfortunately, their AI bot wasted my time, and when I finally reached a team agent, I was told that they do not process refunds for "wrong orders" or "change of mind."
Wondershare, you've just lost me and over 200 potential customers in a single click with this childish policy. Keep up the good work—if driving customers away is your goal.
Reply from Wondershare MobileTrans2024-08-19
Dear Shahzad,
We are sorry to hear about your negative experience with our refund policy. We understand your frustration and we apologize for any inconvenience this may have caused.
We would like to investigate this matter further and resolve it for you. In order to assist you effectively, could you please provide us with more details about your account, such as the email address associated with it or any order/reference numbers? This will help us locate your account and review the subscription history.
We take your concerns seriously and we want to ensure that this issue is addressed properly. Our goal is to provide a transparent and satisfactory experience for all our customers. We apologize if there have been any misunderstandings or errors in the past.
Once we have the necessary information, we will investigate further and work toward a resolution. We appreciate your patience and understanding as we look into this matter.
If you have any additional questions or concerns, please do not hesitate to contact us directly. We are committed to resolving this issue and providing you with a positive experience.
Thank you for bringing this matter to our attention. We look forward to assisting you further.
Sincerely.
Dear Dev,
This is the Wondershare Service team. We are so delighted and grateful to hear your satisfaction with our product! Your encouragement is our motivation to continuously improve our products and services. Thank you very much for your support!
If you have other suggestions or comments, please feel free to contact our customer service team. We are committed to continuous innovation and improvement of user experience!
Yours Sincerely,
Nora
The attempt to migrate WhatsApp from an iOS to an Android device proved to be not as straight forward as expected. While the data transfer worked (slowly, due to a large amount of data), MobileTrans deleted WhatsApp on the target device and forced a new installation, despite all data was present and visible. Unfortunately I was not able to restore the target backup for unknown reasons and thus had to do the whole job again, aborting before WhatsApp would be deteed again...
Reply from Wondershare MobileTrans2024-07-11
Dear customer,
This is the Wondershare customer service team. We are sorry that you had a bad experience using our software.
We hope to further study and investigate your situation to improve our products. Can you provide us with your order or email address? Please allow our technical team to troubleshoot the problem and provide a solution for you.
We sincerely hope that you can give us the opportunity to help you.
Nora
[email protected]
The most important thing was not working well. And in the end I were supposed to turn off option "find my phone" which works after 1 hour. that function is turning off later, so basically I did whats app without CONTACTS! amazing. thanks. half job.
Reply from Wondershare MobileTrans2024-07-11
Dear customer,
This is the Wondershare customer service team. We are sorry that you had a bad experience using our software.
We hope to further study and investigate your situation to improve our products. Can you provide us with your order or email?
We sincerely hope that you can give us the opportunity to help you.
Nora
[email protected]
Purchased the Mobiletrans in order to transfer my What's app information from my Samsung Note 8 to my Iphone Pro 14... But it did nothing. I tried multiple times, but it kept just uploading my media and my chats where left behind. The platform is really easy to use but useless. Really disappointed to have had paid so much for literally nothing...
Cancelled my subscription immediately
Also on their website, a 4.5/5 Trust pilot grade is advertised, which is wrong.
Reply from Wondershare MobileTrans2024-07-06
Dear customer,
We are sorry to hear about your negative experience with our product. We understand your frustration and we apologize for any inconvenience this may have caused.
We would like to investigate this matter further and resolve it for you. In order to assist you effectively, could you please provide us with more details about your account, such as the email address associated with it or any order/reference numbers? This will help us locate your account and review the subscription history.
We take your concerns seriously and we want to ensure that this issue is addressed properly. Our goal is to provide a transparent and satisfactory experience for all our customers. We apologize if there have been any misunderstandings or errors in the past.
Once we have the necessary information, we will investigate the advertising and subscription process and work toward a resolution. We appreciate your patience and understanding as we look into this matter.
If you have any additional questions or concerns, please do not hesitate to contact us directly. We are committed to resolving this issue and providing you with a positive experience.
Thank you for bringing this matter to our attention. We look forward to assisting you further.
Yours Sincerely,
Nora
Wondershare Support http://support.wondershare.com
I purchased the app 3 months ago,t ried to transfer data from an android phone to an Iphone more than once and it didn't work. The process is long and full of steps that I took my losses and gave up. Now I got billed again today and asked for a refund, as I would never use the app again and didn't even know it got billed automatically. The AI chat said I could get a refund from Google Play, but I payed for it directly on the website via PayPal. I tried to get online help with and actul person and the tech said I needed to provide screenshots of the files that did not transfer 3 months ago (no idea how I could screenshot the lack of something) or they could do nothing.This company profits from people's desperation, this is an absolute scam.
Reply from Wondershare MobileTrans2024-06-28
We apologize for the inconvenience you have experienced with our app and the difficulties you encountered during the data transfer process. We understand your frustration and would like to assist you in resolving this issue.
Regarding the refund, we apologize for the confusion caused by our AI chat. Since you made the purchase directly on our website via PayPal, we will handle the refund process directly. Please provide us with the necessary details such as your order number or PayPal transaction ID, so that we can initiate the refund for you.
We apologize for any miscommunication or inconvenience caused by our support team. We understand that providing screenshots of files that did not transfer is not possible, and we apologize for any confusion caused by that request. We will review our support processes to ensure that such issues do not occur in the future.
We take your feedback seriously and appreciate your concerns. Our goal is to provide a reliable and user-friendly experience for our customers, and we apologize for falling short of your expectations.
Once again, we apologize for any inconvenience caused and assure you that we will process your refund promptly. If you have any further questions or require additional assistance, please do not hesitate to contact us.
Thank you for bringing this matter to our attention.
Best regards,
Its malicious ....never install it on mac... it never unistalls whatever you do...
Reply from Wondershare MobileTrans2024-05-17
We are sorry to hear that you had a negative experience with our software on your Mac and that you were unable to uninstall it. We understand how frustrating this can be and we apologize for any inconvenience this may have caused.
We take these matters seriously and we want to assure you that our software is not malicious. However, we understand that you may have encountered issues with the uninstallation process, and we would like to investigate this further and find a solution to help you remove the software from your Mac.
Please contact our customer support team and provide them with more details about the issue you experienced. We will do our best to assist you and find a resolution to this problem.
Once again, we apologize for any inconvenience this may have caused and we appreciate your feedback. We hope to have the opportunity to rectify this situation for you.
1st i download the mobiletrans i purchased full features package then after login when i try to transfer whatsapp android to ios it said agin need to purchase then i purchase it again after payment nothing happen. it's an worst software and when i try to make refund wondershare account through browser. my purchased product is not visible. they literally stole my money. it's piece of junk please no one try to install this software.
Reply from Wondershare MobileTrans2024-05-17
We are sorry to hear that you had a negative experience with our MobileTrans software and that you encountered issues with the purchase and transfer of your WhatsApp data from Android to iOS. We understand how frustrating this can be and we apologize for any inconvenience this may have caused.
We take these matters seriously and we want to investigate this further and find a solution to help you resolve this issue. Please contact our customer support team and provide them with more details about the problem you experienced, including your order number and any error messages you received. We will do our best to assist you and find a resolution to this problem.
Regarding the refund process, we apologize for any confusion or inconvenience caused. Please note that our refund policy may vary depending on the product and the platform used for the purchase. However, we assure you that we will do our best to assist you with the refund process and ensure that you receive a fair and timely resolution.
Once again, we apologize for any inconvenience this may have caused and we appreciate your feedback. We hope to have the opportunity to rectify this situation for you.
I tried to log in with the email address I used to purchase MobileTrans full features on the latest MobileTrans android app, but I keep getting this error as follows : This account was not purchased. I tried the android app on two different smartphones, I still get the same issue. March 19 on PlayStore review, they told me to update the application, this is what I did, but still the same issue. I don't know what to do, and they are not easily reachable.
Edited 27/04/2024 : Here's my email address : benoit.petit @ live.com. I have already provided you information about my details sent to media @ wondershare.com on April 7, 2024. Please reply me on my email address, so I can provide you with further information. Thanks.
Edited May 23 2024 : Anyone looking to purchase a Wondershare product, beware ! They never tried to contact me. It's a total scam. I paid for nothing.
Reply from Wondershare MobileTrans2024-04-25
I am sorry to hear that you are experiencing issues logging in to the MobileTrans android app with the email address you used to purchase the full features. I understand that you have tried using the app on two different smartphones and are still encountering the same error message.
It is concerning to hear that you have not been able to reach our support team easily. We apologize for any inconvenience this may have caused you.
To assist you further, could you please provide me with your contact information and any relevant order details? This will help us investigate the issue and take the necessary steps to resolve it.
Please provide your name, email address, and any order number or additional information that may help us identify your case. We will be happy to assist you in resolving this issue.
If there was less than 1 star I would give. I have paid twice to wondershare to move my WhatsApp from android to iPhone 15 since January. I have paid twice already £33.26 and £42.94, there prices keeps changing, I have followed the instruction yet nothing, I have raised a ticket and still their customer service were completely unhelpful. I just want my money back and find another means to sort it out. Honestly be mindful if you wish to use this company, beware of the price changes. I want a full refund.
Reply from Wondershare MobileTrans2024-04-01
Hi Mia, I am very sorry to hear about your experience with MobileTrans and our customer service. At Wondershare, we strive to provide the best possible experience for our users and we apologize for any inconvenience you may have faced.
Let me assure you that your satisfaction is of utmost importance to us and we would like to help you resolve this issue as soon as possible. Noting you've contacted us, would you please send us your email address or ticket number? Once we have the necessary information, we will investigate the matter further and work diligently to find an appropriate solution for you.
Again, I apologize for any inconvenience caused and appreciate your understanding as we work together to resolve this issue.
Took me a lot of time to get the process right for transferring from iOS to android.
1.I want to ask why is USB debugging needed?
2. Why do you install com.shell.fwhatsapp as an app ?
3. Why is unoffcial fwhatsapp duplicate/ modified malicious version of whatsapp installed on the phone.It is installed even after installing official whatsapp from playstore
4. Why is it shows as inaccessible application and does not open when clicked from setting menu. It is a hidden application.
Reply from Wondershare MobileTrans2024-03-18
Hi Sukon, thanks for sharing your experience. We desperately hope to clarify the doubts you are encountering while using Dr.Fone to transfer data from iOS to Android, however, the current information is too limited, could you please send us your contact email after getting a request from Trustpilot? Our tech team will collect the specs and usage scenarios of your device and then provide professional instructions or suggestions in a targeted manner. Your patience is highly appreciated!
The MobileTrans app didn't work, and the chatbot support is useless.
I downloaded and paid for MobileTrans so I could copy Whatsapp messages from my Android phone to my new iphone. However, the 'Connect' app that MobileTrans uses to read from the Android phone wouldn't install.
The only support option I could find was a useless chatbot which just repeatedly advised me to download the latest version.
I'm now out of pocket, and having to resort to leaving a Trustpilot review in the hope that someone from the company will respond.
Reply from Wondershare MobileTrans2024-03-04
We apologize for any difficulties you may have experienced in reaching our customer service team. Please know that we are actively working to improve our customer service processes to ensure that we can assist all customers promptly. Here is a suggestion for you to access our LiveChat Support in case you need help urgently next time-- Type "Chat now" and then fill in your name and email address according to the Chat Bot's instructions. Our support will get back to you once receive it.
I am sorry to hear that you are having trouble using this software to transfer data from Android to iOS devices. We take product quality and functionality very seriously, and we strive to provide reliable and effective products to all of our customers. Our team would like to understand more about the specific issues you are experiencing so that we can determine the best course of action to resolve the problem. Could you please send us your contact email after getting an invitation from Trustpilot?
We will do everything we can to assist you and ensure that you are satisfied with your purchase. Thank you for bringing this to our attention.
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