Wondershare Technology is a key member of the National Planning Software Enterprises of China and a global leader in application software development. We have users in over 150 countries. Wondershare is committed to providing software that brings simplicity to people's lives.MobileTrans offers Mobile Phone Data Transfer Software, Backup and Restore Tools. PC software for Mac and Win users and mobile version applications are available to transfer photos, contacts, sms, etc in one-click .
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Is Wondershare MobileTrans legit?
Wondershare MobileTrans (mobiletrans.wondershare.com) has a 3.3 out of 5 rating on OK.one, based on 522 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 29% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss User experience, App, Product. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers praise the software for making it remarkably simple to transfer WhatsApp data and chat histories between different mobile operating systems without experiencing any data loss. Consumers note that the tool efficiently handles large media files and difficult backups when standard official methods completely fail.
However, some reviewers were not happy with unexpected connection drops and occasional data transfer failures during the setup process. Some people also felt that the onscreen instructions were quite confusing and required extra manual steps to finish the task. Users additionally mentioned difficulties regarding customer support responses or lack of refunds when issues occurred.
Auto-generated from all reviews of this business. For reference only.
Do NOT download the MobileTrans app on both your phone and Mac for Google Drive to iPhone Whatsapp transfer. It does not offer that functionality. I repeat, Mobiletrans DOES NOT ALLOW YOU TO TRANSFER YOUR WHATSAPP BACKUP FROM GOOGLE DRIVE TO iOS. Will request a refund. Wondershare
Reply from Wondershare MobileTrans2025-06-09
Thank you for reaching out and sharing your concerns regarding the functionality of MobileTrans. We sincerely apologize for any confusion caused and truly value your feedback.
After carefully reviewing your ticket (#4796469) and the screenshot you provided, we have identified the following:
1. The screenshot you referenced on our website corresponds to the **Windows version** of MobileTrans, which does support Google Drive to iPhone WhatsApp transfer functionality.
2. Currently, the **Mac version** of MobileTrans does not support Google Drive to iPhone WhatsApp transfer. We apologize if this distinction was unclear and will work to improve communication on our website to prevent further misunderstandings.
We fully understand your frustration and, as per our "7-day money-back guarantee policy", we will process your refund accordingly. Please allow some time for our customer service team to follow up via email ([email protected]) with confirmation of your refund.
Once again, we apologize for any inconvenience caused and appreciate your patience as we work to resolve this matter. Your feedback is important to us, and we will use this to improve our product and ensure clearer communication moving forward.
Could you please let us know where you are dissatisfied with our product? To help us resolve the issue as quickly and accurately as possible, please report the problem through the Feedback section within the app. Our team will carefully review your case and get back to you within 2 to 5 business days.
Initially, I faced significant frustration with the Google Drive backup restoration feature and spent nearly a week battling errors and delays. I am happy to report a positive breakthrough by trying everything and finally, through some absurd stroke of luck, the "Direct WhatsApp Transfer" suddenly deciding to work.
The direct WhatsApp transfer feature has migrated all data, including pictures, videos and chats from my old phone to my new phone flawlessly! This functionality successfully migrated all my WhatsApp data, which was a huge relief after my previous struggles.
The direct transfer option truly salvaged my experience with MobileTrans. Although the cloud backup pathway was incredibly problematic, the direct transfer capability delivered exactly what I needed. For this reason, I am reconsidering and giving a 4-star rating. It might have been a rocky 5 days with the application, but the successful direct transfer feature ultimately got the job done.
Reply from Wondershare MobileTrans2025-05-30
Thank you for sharing your experience with us. We are delighted to hear that the Direct WhatsApp Transfer feature was able to save your data and successfully migrate all your WhatsApp content from your old phone to your new one.
We appreciate your patience and kindness during the troubleshooting process, and we value your feedback. Your review will help us improve our services and product features for other users in the future.
Our technical team is currently investigating the Google Drive backup restoration issue, and we will make sure to update and enhance the feature as soon as possible.
Once again, thank you for your review, and please do not hesitate to reach out to us if you need any further assistance or have any questions.
I purchased your software four days ago. From the second day, I contacted your support team via email to request a refund because the software has not performed as expected.
It takes an extremely long time to complete each step, and after about five hours, the final step involved installing an unofficial version of WhatsApp. When I entered my phone number to verify, it failed and displayed a message stating that the version is not official. As a result, my number was banned for one day.
Since then, I have sent multiple emails requesting a refund, but I have not received any response or resolution.
Please process my refund as soon as possible
Edit: already attached video, screenshoot and log file from 2days ago and still not refund me
Reply from Wondershare MobileTrans2025-05-19
Thank you for your feedback regarding your experience with MobileTrans. We apologize for any inconvenience or frustration you may have experienced due to product limitations.
To further investigate the technical issue, we'd like to ask our technical team to intervene. Please kindly provide us the issue screenshot and the log file. All of the information will help us to guide you through the transfer process.
Should you have any inquiries or concerns, we kindly encourage you to reach out to us via https://support.wondershare.com/ or to submit your feedback through the MobileTrans feedback channel (the earphone icon located next to the login button).
Please review our request for your contact information and our support team ([email protected]) will be happy to help you. We appreciate your feedback and thank you for your patience in this matter.
It was straightforward, there is a lot of support from the app. The only trouble I ran into was the qr code for installing whatsapp. When I missed the first notification for installing whatsapp, the qr code did not work for me.
Reply from Wondershare MobileTrans2025-05-07
Thank you for your positive feedback on MobileTrans! We are thrilled to hear that it has been helpful for you.
Our team is committed to continuously improving the software and providing the best user experience possible. If you have any questions or concerns, please do not hesitate to contact us from https://support.wondershare.com/ We are here to help.
Thank you for your positive feedback on MobileTrans! We are thrilled to hear that it has been helpful for you.
Our team is committed to continuously improving the software and providing the best user experience possible. If you have any questions or concerns, please do not hesitate to contact us from https://support.wondershare.com/ We are here to help.
Thank you for your positive feedback on MobileTrans! We are thrilled to hear that it has been helpful for you.
Our team is committed to continuously improving the software and providing the best user experience possible. If you have any suggestions or need further assistance, please don't hesitate to reach out. Thanks again for your support!
very unprofessional customer service
arrogant unprofessional customer service replying to me through email and warning me that it's the last opptunity they gonna help me resolve an issue that i'm not part of it (simply there system recorded every installation process as an actual device rather than recording its actual mac address !!) i tried to look for the mac addresses through their website and didn't find it ! to see if it matched the devices i used periodically
Everything i talked about is recorded through screenshots and emails
even when trying to reach them through chatting (with human representitive) their chating AI bot blocked me !!
Reply from Wondershare MobileTrans2025-04-30
Thank you for your feedback regarding your experience with MobileTrans. We apologise for any inconvenience or frustration you may have experienced.
Please note that each licence type has a device limit and once the limit is exceeded you will receive the notifications. To further investigate the login device issue, we'd like to ask our technical team to intervene. Please provide us with the log file. All this information will help us to guide you through the process.
Please review our request for your contact information and our support team ([email protected]) will be happy to expedite the refund process after confirming the product issue. We appreciate your feedback and thank you for your patience in this matter.
Axel Nash
I saw your article about this app, but it has nothing to do with what u wrote
Lies and scams
Reply from Wondershare MobileTrans2025-04-30
Thank you for your feedback regarding your experience with MobileTrans.
To clarify, MobileTrans offers phone data transfer and backup solution. You can transfer, back up, and restore your iOS and Android phone with it.
To further investigate the issue you encountered, we'd like to ask our technical team to intervene. Please kindly let us know what feature you want to use and etc. All of the information will help us to guide you through the process.
Please kindly provide your contact information, and our support team at [email protected] will take immediate steps to assist you. Thank you for your kind understanding.
I tried transferring my whatsapp messages and media from my old Android phone to an iOS phone, I paid 27 euros. The tool transferred the messages, DIDN'T transfer the media, and REMOVED ALL MEDIA FROM THE OLD PHONE.
Now all my whatsapp photos and videos from the last few years are gone.
The only support you're gonna get is a useless AI assistant, there is no way to reach the actual company. Don't waste your money here.
Reply from Wondershare MobileTrans2025-04-15
We apologize for the transfer issues you encountered and appreciate your patience and persistence.
Regarding this transfer issue, we'd like to have our technical team to intervene. Please kindly review our request for your contact information, and our support team ([email protected]) will take immediate steps to assist you.
In addition to AI intelligent customer service, we also provide online, telephone, and email services. Due to time differences and network issues, there may be some delayed responses and disconnections, which we will do our best to customer service and avoid. We will also continue to improve our service quality so that our customers receive quality service.
Thank you for your kind understanding.
Simply doesn't work. Convoluted refund process with poor timelines and bad communication
Reply from Wondershare MobileTrans2025-04-08
We apologize for the issues you encountered when using MobileTrans and appreciate your patience and persistence.
May we know the feature you used and more details of the issue? Please kindly provide a screenshot of the issue and the log file from MobileTrans so our technical team can investigate. If there is a technical or compatibility issue that cannot be resolved and is confirmed by our programmers, we are more than willing to help process a refund for your order, provided it is within the 7-day money-back period.
Please kindly review our request for your contact information, and our support team ([email protected]) will take immediate steps to assist you. Thank you for your kind understanding.
One click transfer – Not true at all.
I bought this to transfer WhatsApp from an iPhone to an Android.
My attempt cost me over 10 hours to complete. Every time I got one step further in the process, I ran into another problem. The biggest issue is that whenever something goes wrong, you have to restart the entire migration process—meaning you wait another 2 hours just to hit a new issue.
Eventually, I had six bullets lined up at 100% completion, and it began transferring files to my destination device. However, it got stuck at 5%. Most likely because my phone was running out of space, as I noticed my storage filling up fast. This is the kind of information that should have been detected and shared with me beforehand, so I wouldn't have gone through all this hassle. Ironically, storage was the main reason I used this tool in the first place—because the normal method didn’t work due to low storage on one of the phones.
I contacted their support, but their AI just kept referring me to a human via chat. However, the AI chat was the only option shown by MobileTrans, and it didn’t actually guide me to a real person. After about 10 attempts asking the AI to redirect me to support, a small rage quit somehow triggered a contact form to reach a human.
Funny enough, just like the app itself, this also froze when I clicked “Submit.” And nothing has happened since.
Worst of all: their “migration” filled my Android device’s storage completely, and I can’t remove it—it’s hidden as some kind of “system storage” that the app dumped onto my phone.
Good for them I won't even attempt to get a refund, this is no longer worth my time.
I was better off before using this software. Now I’ve bought a new phone and will try doing it the normal way. Hopefully, this time it actually works.
Reply from Wondershare MobileTrans2025-04-02
We sincerely apologize for the negative experience you had with our product and the issues you encountered during the transfer process and with our AI-based customer service. In addition to AI intelligent customer service, we also provide online, telephone, and email services. Due to time differences and network issues, there may be some delayed responses and disconnections, which we will do our best to improve and avoid. We will also continue to enhance our service quality so that our customers receive exceptional service.
We understand that you experienced issues with the transfer speed. The speed of the transfer depends on the size of the data you want to transfer. It is important to note that to transfer data, you need to have double the space of the data size on the Android phone.
In order to better understand your situation, we will ask our technicians to intervene. Please kindly check our request for your contact information, and our support team ([email protected]) will take immediate steps to assist you.
Once again, we apologize for the inconvenience you have experienced and appreciate your patience in this matter. Please feel assured that if there is technical issue or compatibility issue that cannot be resolved and confirmed by our programmers, we are very willing to help refund.
We are committed to improving our product and customer service to provide you with the best possible experience.
The product appeared to be quite good and does what it said on the tin but they hide the fact that it is a subscription service and do not send any reminders of the renewal. They bury the cancel subscription option so it's difficult to find and even though I cancelled the renewal within 1 hour of them taking the payment they refuse to refund as "the computer says no".
Reply from Wondershare MobileTrans2025-03-17
Thank you for your feedback. We are sorry to hear that you have questions about your bill and renewal plan.
To clarify, our website clearly states that we are a subscription-based plan, and the plan will automatically renew before cancellation. And we will send a renewal email to your email address 15 days before the subscription, with the details of the plan attached, reminding you to manage it.
Please don't worry - our team will contact you by email (please provide your contact email) to resolve your issue and find a solution that ensures your satisfaction. We are committed to resolving this issue for you, and thank you for your patience.
The product (whatsapp transfer) didn't work and getting support is a hassle and I almost thought it was a scam. Had to speak 5 different people on chats and multiple emails. And they just keep citing engineers are looking into and asking me to get their backup and restore product (at an additional cost).
However, when I refused they offered a refund which came through after several days.
Reply from Wondershare MobileTrans2025-02-19
We apologize for the situation where the product is not working. In this case, we will ask our technical and development staff to step in and check the problem.
To express our apologies, please provide your contact information and we will follow up specifically on your situation. Our engineers are just analyzing the problem, which may take some time, and we appreciate your patience.
Thank you for letting us know about this issue, and we hope to have the opportunity to serve you better in the future.
It is fake. I spent 18 hours connected, twice; both my phones were kidnapped all that time, I had to do that during the entire weekend.
It just doesn't do what is supposed to, although is fancy looking.
Avoid spending your money there.
EDIT after company response:
There is little you can do now I had to abandon my other whatsapp source (Iphone) and start from scratch. Even to get money back (although you say "money back guarantee in case of insatisfaction" is impossible to get; too complicated to find or fill procedure to get them back. It is basically scam.
Reply from Wondershare MobileTrans2025-02-19
We sincerely apologize for the situation where the product is not working. In this case, we will ask our technical and development staff to step in and check the issue.
To express our apologies, please provide your contact information and we will follow up specifically on your situation.
Thank you for notifying us of this issue, and we hope to have the opportunity to serve you better in the future.
on the website it says try for free, once you download it and access your google drive, you need to pay to proceed, what the hell am i suppose to try for free if in have to pay for the service to be activated?
Reply from Wondershare MobileTrans2025-02-10
We understand you want to try it out and unlock more features. While Wondershare software offers a free trial version, so customers can 'test-drive' before deciding to purchase. The free trial is intended to give users an opportunity to download and test the product to ensure it meets their needs and performs as expected before committing to a purchase.
However, it is important to note that the trial version provides a limited experience of the program's features. In order to unlock and enjoy all the features our software has to offer, you will need to purchase the full version of the product.
We also hope that you can provide more explanation and description of the features you want to unlock so that we can provide feedback to the technical and product teams and make more improvements for subsequent free trials.
I should have READ all these negative experiences BEFORE i tried their product to transfer whatsapp data without backup!! doesn't work for android to android! kept being asked to encrypt and backup data when i did. HELP DESK IS OF NO HELP!! took ONE WEEK to reply!! by then i was so fed-up! THEN i just found out the one-month subscription was auto-renewed!! this was NOT specified on their website upon first purchase!!
Reply from Wondershare MobileTrans2025-01-17
We apologize for the unavailability of the product. Our program supports data transfer between Android devices. In this case, we will ask our technical and development staff to intervene and check the problem. It often takes time for the technicians to analyze and troubleshoot, and we are very sorry that we could not respond to you faster.
To express our apologies, please provide your contact information, and we will follow up specifically on your situation and urge the technical team to report the results.
Our official website clearly states that our plans will be automatically renewed, and we will send you a renewal reminder email in advance. You can cancel it yourself or contact customer service for processing.
Thank you for informing us of this issue, and we hope to have the opportunity to provide you with better service in the future.
Do NOT purchase. Their guarantee is fake and their guarantee is fake. It is a shame and false advertising. A week later and they still can not fix it and are refusing to refund.
Reply from Wondershare MobileTrans2025-01-14
We apologize for the situation where the product does not work. In this case, we ask our technical and development staff to step in and check the issue. If it is indeed not compatible with your model or does not meet your needs, we will immediately refund you.
To express our apologies, please provide your contact information and we will follow up specifically on your situation.
Thank you for letting us know about this issue, and we hope to have the opportunity to serve you better in the future.
Unbelievable. Paying 20 eur doesn't seem enough to access the subscription. TOTAL SCAM. Nothing works, every time i try to access my account the app tells me "this account was not purchased". If i could put 0 stars i would. Refund not possible.
Reply from Wondershare MobileTrans2024-12-20
We are very sorry to hear that you have encountered a problem with the license activation. Please rest assured that we will do our best to solve this problem for you.
Usually, it happenes when your license is inconsistent with the account you logged in, or the license was not refreshed and the program did not recognize your license. Please leave your email and we will take immediate action to help you.
Thank you again for reporting this issue to us. We appreciate your patience and we are working hard to resolve this issue.
I used the mobile trans to transfer whatsapp-data from android to ios. It worked in the beginning, even though votes were not transferred. However after a whatsapp-update 6 months later all the migrated data was lost. WhatsApp did only have all the chats that were writted after the migration. So basically I didnt work and all the data is lost.
Reply from Wondershare MobileTrans2024-12-18
Thank you for reporting this issue to us. We are sorry to hear about the data loss issue you experienced and apologize for the inconvenience.
As promised, we will provide technical support for any issues you encounter. Please feel free to contact us at [email protected] and we will assist you promptly. You can also provide us with an email address so that we can help follow up.
Thank you for your understanding and patience.
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