Wondershare Technology is a key member of the National Planning Software Enterprises of China and a global leader in application software development. We have users in over 150 countries. Wondershare is committed to providing software that brings simplicity to people's lives.MobileTrans offers Mobile Phone Data Transfer Software, Backup and Restore Tools. PC software for Mac and Win users and mobile version applications are available to transfer photos, contacts, sms, etc in one-click .
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Is Wondershare MobileTrans legit?
Wondershare MobileTrans (mobiletrans.wondershare.com) has a 3.3 out of 5 rating on OK.one, based on 522 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 29% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss User experience, App, Product. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers praise the software for making it remarkably simple to transfer WhatsApp data and chat histories between different mobile operating systems without experiencing any data loss. Consumers note that the tool efficiently handles large media files and difficult backups when standard official methods completely fail.
However, some reviewers were not happy with unexpected connection drops and occasional data transfer failures during the setup process. Some people also felt that the onscreen instructions were quite confusing and required extra manual steps to finish the task. Users additionally mentioned difficulties regarding customer support responses or lack of refunds when issues occurred.
Auto-generated from all reviews of this business. For reference only.
Hi Jose. Sadly to hear that you were unable to transfer contacts with MobileTrans in the way you expected. We desperately hope to further look into it and then provide some professional instructions or suggestions, however, the current information is too limited. Could you please send us your contact email after getting a request from Trustpilot? Our senior support team will contact you to get more details and then do the needful assistance for you ASAP.
It is our ultimate pursuit that users can use our software happily! So I hope you will consider giving us a chance to investigate your issue and fix it, thanks again!
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14-10-2022
We are willing further look into your case, however, there is still no update from you yet. May I confirm if the issue has been resolved on your end? If not, would you please report the issue with more details at [email protected]? We'll take care of your concerns and help you out ASAP. Thanks a lot!
The need to work more on their product, however they are on the right track with it. Customer service top notch, fast and efficient.
Reply from Wondershare MobileTrans2022-09-19
Hi Alin. Thanks for your recognition of our customer service, and it really encourages us a lot! Sadly to know this software doesn't meet your expectations at present, we'll continue to improve it and add more powerful features, and hopefully, you'll be back to us in the near future!
I bought Wondershare MobileTrans to create a backup of my phone and Whatsapp as I was returning a company phone. I paid for a one-year 5-device plan and at the time, it backed up my iphone contacts and whatsapp to laptop. Now when I connect my laptop to my new iphone it is showing me my backup but asking me to pay again! What kind of BS is this – I can see I have a 5 device active licence but when I open tthe app on my laptop, it asks me to buy the transfer services!
100% scam. The software itself was not working as advertised, but what is worse is that you cannot cancel the yearly subscription. On the website, the there are no subscriptions listed (even if I am being charged for one). I tried to contact customer support - that only can happen through their website, if you create a ticket, associated with a subscription, but guess what - you can't do that, if there are no subscriptions. There is also no contact email or phone. Also, on their website, they use fake Trustpilot score, which is another sign that this company is dishonest.
Reply from Wondershare MobileTrans2022-09-05
Hi Joana. Thank you for sharing your experience. Firstly, I'd like to present our deepest apologies for the inconvenience that happened on your end. We understand that it is very important for users to get help timely when he/she has trouble using the product. Wondershare value each customer's benefit and we are always doing our best to provides both LiveChat, Phone, and email support (7*24 hours customer service), you may contact us from the link below to reach us directly.
https://www.wondershare.com/about/contact-us.html
Regarding your doubt about the rating in Trustpilot, it will fluctuate over time, so the rating you see on other pages may not be the same as the rating on the current Trustpilot. Seek your kind understanding. To further clarify this matter, we need to get more details, and it would be helpful if you can send us the related website that indicates the fake Trustpilot score.
Meanwhile, we are sad to know this software didn't work in the way you expected. We are eager to give you some professional instructions or suggestions, however, the current information is too limited. Could you please explain the specific problems you are encountering? You may also drop an email with more details at [email protected]. We'll put your case in the 1st priority and do the needful assistance for you ASAP.
It is our ultimate pursuit that users can use our software happily! So I hope you will consider giving us a chance to investigate your issue and fix it, thanks again!
Experienced problem in copying iphone data to ipad. Customer Service communication was EXCELLENT and they continued to reach out to ensure the issue was resolved. Turns out it was a setting on my computer and not the app that was impeding my transfer between devices. I would certainly give other Wondershare apps consideration given their stellar customer service reps.
iMessages and Contacts (contacts even on a third party non-Apple app) transferred flawlessly.
The only reason I gave it a 4 star rating was that notes with tables and scans transferred without the tables and scans.
This app was at the top of my search results when I searched how to back up my phone data. My phone needed a factory reset due to some problems that had recently been occurring on my phone.
I backed up my phone data and it appeared to be backing up and I was misled into thinking that it was going well.
But when it comes to restoring the backup after I have reset my phone to factory settings, it won't let me restore the data that had been wiped from my phone because I have to pay for the full version. I was not made aware of this at all before until I went to restore the back up after factory resetting my phone. What a con?
This is infuriating as the app is very misleading in making you think that you will easily be able to back up your phone and restore it for free but instead it is a SCAM. And they want me to pay $30 just so I can have an app that I am going to use once! WHAT A CON?
Now I have a backup of my apps, contacts, photos, etc but I can't restore it on my phone because of the incompetence of the people behind this app to not have the slightest bit of common sense to warn people that they have to pay for this app before they backup their data and reset their phone wiping all the data off the phone. This makes my backup utterly USELESS! The people behind this app are absolute con artists, I don't know how they sleep at night!
Angry Regards,
Reply from Wondershare MobileTrans2022-08-03
Thanks for sharing your experience with Mobile Trans. I understand it would be very frustrating to realize a product you are interested in that didn't work the way you expected. We desperately hope to further look into it and then give you some professional alternatives or suggestions to help you backup your files but we need to get more details, could you please send us your contact email after getting a request from Trustpilot? We'll put your case in the 1st priority and do the needful assistance for you ASAP.
You are important to us, and we want to help as much as we're able to. Look forward to getting in touch with you sincerely.
I have very bad experience with wutsapper as I used first time
First time the WhatsApp transfer was very good
But not second time, as today I was unable to login by my same I'd from which my subscription was make and receipt I got
Kindly look into this matter so that i proceed further for transfer
Reply from Wondershare MobileTrans2022-07-28
Hi Smriti. Thanks for sharing your experience as well as contacting us at [email protected]. I understand your feeling, it would be very frustrating when you were unable to login this software suddenly. It sounds unusual for Wutsapper to work in that way, please don't worry, our senior technical team will further invesitigate and then provide some propressional instructions ASAP. Please keep an eye on your mailbox. Appreciate your patience a lot!
Paid the subscription so I could transfer all data using MobileTrans, yet it won’t let me sign in and transfer anything.
Not user friendly at all, very disappointing.
Reply from Wondershare MobileTrans2022-07-22
Hi Semra. Thanks for sharing your experience. I understand it would be very frustrating when you were unable to sign in MobileTrans and use it to transfer files correctly. It sounds unusual for this software to work in that way, and we desperately hope to further look into your case and then provide some professional instructions or suggestions but we need to collect more information, could you please send us your contact email after getting a request from Trustpilot? Our senior support team will put your case in the 1st priority and do the needful assistance for you ASAP.
It is our ultimate pursuit that users can use our software happily! So I hope you will consider giving us a chance to investigate your issue and fix it, thanks!
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25-07-2022
Hi Semra,
Sweet day! Unfortunately, we still have not gotten any response from you yet, may I confirm if the issue has been resolved on your end? If not, would you please report the issue with more details at [email protected]? We'll put your case in the 1st priority and do the needful assistance for you ASAP. Thanks a lot!
Look forward to getting in touch with you!
Sincerely,
Wondershare support
App didn't work at first. It took 2 calls with the programmer (3 hours in total) but they managed to fix it! I'm gratefull for the support but it did take a lot of time, effort and money. But it's the only option there seems to be.
Reply from Wondershare MobileTrans2022-07-17
Hi Elke.Thanks for sharing your experience. Sincerely apologize for the inconvenience caused due to the phone line being engaged. It might be caused by the overwhelmed phone calls at that time. We understand that it is very important for users to get help timely when he/she has trouble using the product, so we'll keep monitoring the volume and arrange manpower more flexibly to avoid this. Seek your understanding.
For your case, we locate our technical support team is following up on it via email and it needs some time for our senior programmer to investigate and then provide a solution for you. We'll keep you as earlier as possible if there is any further news.
Your patience is highly appreciated!
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Thanks for updating the review and your recognition encourages us a lot. We'll do our best to further improve our product and bring more benefits to our users in the future!
I purchased it to transfer data from my android to iphone
I purchased it to transfer data from my android to ios, but in the end it didn't work. the app kept saying it couldn't connect to my iphone even though itunes was able to connect fine so it wasn't a problem with drivers or my cable. before i paid for it, it was able to connect but due to the limitations with the free version, i upgraded, but after paying it said it couldn't connect to my iphone. very disappointed. instead i used icarefone which worked fine. i am now on hold with customer support and the wait time said 7 minutes but now it is up to 20 minutes and still no one has picked up. I would like a refund.
Reply from Wondershare MobileTrans2022-06-30
Hi Kris. Thanks for sharing your experience. I understand it would be very frustrating when you were unable to transfer files from Android to your iPhone correctly. We desperately hope to figure out this problem but we need to collect more details, could you please send us your contact email after getting a request from Trustpilot? If we are unable to resolve it, we'll process a full refund once your order was purchased within 7 days.
You are important to us, and we want to help as much as we're able to. Look forward to getting in touch with you sincerely.
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04-07-2022
Edit:
Hi Kris,
Sweet day! Unfortunately, we still have not gotten any response from you yet. To further follow up on your case, would you mind sending us the order number at [email protected]? We'll further look into it and evaluate your refund request. Appreciate your time and patience a lot!
Sincerely,
Wondershare support
Hi Merlin. Thanks for sharing your thought on the Trustpilot score of MobileTrans. I'd like to present our deepest apologies for the doubts that happened on your end. Per your concern, please allow us to make some explanation as below.
Normally, the rating will fluctuate over time, so the rating you see on other pages may not be the same as the rating on the current Trustpilot. Seek your kindly understanding.
Meanwhile, I have double-checked our official website https://mobiletrans.wondershare.com/ and noted there is no place showing a Trustpilot score. We desperately hope to further look into this matter but we need to get more details, and it would be helpful if you can send us the related website. You may also report it or any issue you are encountering with more details at [email protected]. We'll put your case in the 1st priority and do the needful assistance or action ASAP.
It is our ultimate pursuit that users can use our software happily! So I hope you will consider giving us a chance to investigate and improve it. Thank you very much!
This review regards the predatory/exploitative business practices regarding MobileTrans and most likely other software from this company. All of this comes from my experience and research. These infractions are as follows:
1. The placement of MobileTrans at the top of search results on mobile transfers in an attempt to grab as much business as possible, presented in the form of "how-to" posts on the site which are essentially glorified and partially misleading ads for the purposes of exposure..
2. Omission of any requirement to pay for necessary features for just about everyone who would be using this app until the last step before transfer, aside from a purchase button which is likely to be overlooked, where users are likely to get frustrated and settle on paying for the software license anyways.
3. The software once downloaded without a license comes in a trial version. Nowhere in the process leading to the download, either on the official MobileTrans page or one of their advertisement "how to" pages (such as the Galaxy to Motorola "how-to"), is there any mention the software comes as a trial or needs a paid subscription for key functionality. In the MobileTrans specific segment on the page described above, the process where one would run into the prompt to subscribe is described as follows without mention of payment or subscription: "Pick the contents you wish to transfer from Samsung to Motorola. Leave the contents if they are unimportant. Click on Start Transfer to all the data as you can see in the picture above. It will transfer contacts from Samsung to Motorola too. It will require a few minutes to get over. After the data transfer finishes, the application will show a message ‘Your Samsung transfer is complete’." No mention whatsoever, even when describing the process of transfer where that pop up appears.
4. The splitting of subscription services into 3 separate overpriced functionalities, with the option to bundle being conveniently off the app, meaning in app prompts won't give you the option to buy the best deal. Speaking of, bundling 3 $30 subscriptions for functionalities of the app into one $40 one is not a deal. It is an attempt to profit from the little information they give to new customers about your product and to take advantage of a common marketing method of making something flashy, so people won't notice the rest of what's being displayed. I.e. the goal of the subscription popup when attempting to use the trial software.
5. The personal license options for Mobile Trans last either one year or perpetually, which is hidden under a dropdown. This model basically encourages people overpaying for software that they are likely only going to use less than 3 times ever within the length of the license unless they're getting a new phone every 4 months, which is not feasible for the average consumer using this software.
6. Giving me "offers" in the cancel process in an attempt to stop users from leaving your economy, who likely are cancelling for good reasons. These subtle methods give even more of a picture of how this company attempts to grab and maintain business by any means, even if that business is being lost by the practices of this company.
7. Omission of links to Trustpilot for verification of your rating as well as the blatant misrepresentation of your rating on the product site. The site displays a Trustpilot score of 4.6. Checking in on MobileTrans's page here, the site reads 3.4 This is a massive and unacceptable misrepresentation of critical data.
8. Limiting each license to a specific number of mobile devices (up to 5.) As mentioned before in point 4, the average consumer would likely never transfer more than 3 phones in the timespan of the license. However, even if the user had a need that fit your $30-$40 price point for a 1-year subscription, YOU LIMIT THEIR ABILITY TO DO SO, REGARDLESS OF THEM ALREADY PAYING AN UNDESERVED PREMIUM TO USE THE SOFTWARE.
9. There is an option to bundle all 3 of the sections of service they offer, however this option is located nowhere on the software. This option is only available on their website, meaning they are hoping people will buy from the app to miss their deal.
10. Much, much more.
In conclusion, the software is nowhere near worth the price point it is offered at. Even for the massive support and wide functionality, $30 for core features on a 1 year or perpetual license, both of which limit how many devices you can transfer from on the license as a whole, is a clear cut money grab. The inability to choose files and slow transfer of the program, even after paying for a license, is unacceptable.
I am running out of space, please avoid Wondershare if you can. Trustpilot, if you are reading this, please check the MobileTrans score on their site for validation.
Reply from Wondershare MobileTrans2022-06-10
Hi Gabriel. Thanks for sharing your comprehensive experience with Mobile Trans. Firstly, I'd like to present our deepest apologies for the inconvenience that happened on your end. Per your description, please allow us to make an explanation one by one as follows:
1. Wondershare is an empower digital creator with software solutions tailored to their imagination. We are always doing our best to value each customer's value, and we have also been listening to users' feedback to further improve our product. This is the reason we make a fast response to your review here, we'll further evaluate the suggestions you pointed out.
2. Regarding the "offers" in the cancel process, actually, we'd like to provide a benefit for our loyal customers who are already subscribing to our products and want to go on using this software. Seek your kind understanding.
3. About the option to bundle all 3 of the sections of service, actually, the users can visit the website from the software and then further and then click the "Pricing" button to check all offers clearly.
Regarding other points you mentioned as well as the technical issue you are encountering, we desperately hope to look into them and then give you more accurate help or instructions but we need to collect more details, would you please drop an email at [email protected]? Our senior support team will put your case in the 1st priority and do the needful assistance for you ASAP.
It is our ultimate pursuit that users can use our software happily! So I hope you will consider giving us a chance to investigate your concerns and improve them. Thank you!
I am not sure about MobileTrans but Wutsapper desktop version worked.
Earlier I had put negative comment on the product but after Wondershares followup I am glad that I was able to transfer the chat from by Android device to iOS device. It took lot of effort though. The phone to phone transfer did not work however the transfer was successfully concluded through desktop using wutsapper . vip.
I had requested for refund and they had refunded the amount without any hassle which is appreciable. After I got refund I had subscribed for Wutsapper whose desktop version worked. I am glad that the Whatsapp data could be transfered. The app did what is promised but the desktop version.
Reply from Wondershare MobileTrans2022-06-02
Hi Sourottam. Thanks for sharing your experience. I understand it would be very frustrating when you were unable to transfer files from Android to your iPhone correctly. We desperately hope to figure out this problem but we need to collect more details, could you please send us your contact email after getting a request from Trustpilot? Or we recommend you report the issue with more details at [email protected]. We'll put your case in the 1st priority and do the needful assistance for you ASAP.
You are important to us, and we want to help as much as we're able to. Look forward to getting in touch with you sincerely.
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Thanks for updating a 4-star review for us and your recognition encourage us a lot! Glad to hear that Wutsapper (desktop version) helped you transfer the WhatsApp data instead. Please feel free to reach us at [email protected] whenever you need our support and we are always happy to help!
Tried to transfer my whatsapp data from android device to iphone but it does not seem to work at all. Firstly they charge so much and then also its not working. Horrible experience. Do not buy!!
Reply from Wondershare MobileTrans2022-04-19
Thank you for sharing your experience. Firstly, We'd like to present our deepest apologies for the inconvenience. I understand your feeling and it would be very frustrating when you were unable to transfer WhatsApp data from your Andriod to iPhone. We are eager to help you solve this problem but need to get more information. Would you please send us your contact email after receiving a request? Then our support team will do comprehensive troubleshooting and provide a solution for you as soon as possible.
You are important to us and we want to help you as best we can. Look forward to a warm contact.
Bought the software to ease the transfer from android to iphone.
To put it simply, IT DOES NOT WORK AS ADVERTISED.
Wasted money buying the full version, in the end nothing work.
Whatsapp transfer does not work, PC to Iphone transfer does not work, nothing work!
DO NOT BUY THIS SOFTWARE.
Reply from Wondershare MobileTrans2022-04-07
Update:
Thanks for providing us the contact information. We have put your case in the 1st priority and our support team will follow it via email soon, please pay attention to your mailbox. Your patience is highly appreciated！
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Hi Fazid. Thank you for your review and reference to MobileTrans. Sorry, MobileTrans can't help you transfer data this time. We are eager to help you solve this problem but we need to get more information. Could you please send us your contact email after receiving a request? Our senior technical support will do comprehensive troubleshooting and evaluate a solution for you ASAP.
You are important to us, and we want to help as much as we're able to. Look forward to getting in touch with you sincerely~
Best regards.
Wondershare Support Team
$50 is a lot for a service you only use once but I was ready to pay for mobiletrans because I needed my old whatsapp chats from my android device. The real problem is that mobiletrans did not even work and I wasted so many hours trying from Saturday till Monday, and my chats were simply not appearing on my new iPhone device. Reaching out to the wondershare team isn't easy. I called them multiple times during their operating hours and nobody would pick up. The live chats are forever offline, and they only reply to emails once a day. For a $50 subscription (that most people would only use once for transferring WA data from different OS devices anyways), you would expect a quicker response from the team or at least live chat support. While the support team finally provided a solution during the second email, it was still overall a disappointing experience, to say the least.
Reply from Wondershare MobileTrans2022-04-06
Hi Joy. Thanks for your feedback. Firstly, I'd like to present our deepest apologies for the inconvenience that happened on your end. We understand that it is very important for users to get help timely when he/she has trouble using the product. Surely, we'll do our best to improve our chat and phone access. Regarding the customer service email, normally, we'll process it within 12-24hours as the support may need some time confirm some details with our programmer to provide a solution accurately. Hope you could give an understanding.
Sadly to hear that Mobile Trans didn't transfer files from your Android devices correctly. We are eager to help you solve this problem but we need to get more information. Could you please send us your contact email after receiving a request? Then our senior technical support will do comprehensive troubleshooting and evaluate a solution for you.
You are important to us, and we want to help as much as we're able to. Look forward to getting in touch with you sincerely.
I purchased MobileTrans. After payment it took me around in circles asking for passwords. Then it wanted me to enter credit card details. I did not even get to transfer any data. A total scam
Reply from Wondershare MobileTrans2022-04-06
Thank you for sharing your experience. Firstly, We'd like to present our deepest apologies for the inconvenience. I understand your feeling and it would be very frustrating when you are unable to access MobileTrans correctly after purchase. We are eager to clarify this matter and help you solve this problem but need to get more information. Would you please send us your contact email after receiving a request? Our support team will further investigate it and then provide a solution for you ASAP.
You are important to us and we want to help you as best we can. Look forward to a warm contact.
Sincerely.
Your MobileTrans Team
The app just does not transfer my data between my android and iphone. The data transfer has been stuck on 12% for more than 24 hours on 3 seperate occasions.
Reply from Wondershare MobileTrans2022-03-22
Hi Sukh. Thanks for sharing your experience. Sadly to hear that this software stuck on 12% when you were transfering data between Android and iPhone devices. We are eager to help you solve this problem but we need to get more information. Could you please send us your contact email after receiving a request? Then our senior technical support will do comprehensive troubleshooting and evaluate a solution for you.
You are important to us, and we want to help as much as we're able to. Look forward to getting in touch with you sincerely.
I purchased the software yesterday and tried it. But it took almost 6 hrs to reach 50percent and then stopped saying there storage is low. Extremely disappointed with it.
Reply from Wondershare MobileTrans2022-03-14
Hi Manhal. Thanks for sharing your experience.Firstly, I'd like to present our deepest apologies for the inconvenience that happened on your end. We are eager to figure out this problem (stopped when you are transfering 50% files) but we need to get more information. Could you please send us your contact email after receiving a request? Then our senior technical support will do comprehensive troubleshooting and evaluate a solution for you.
You are important to us, and we want to help as much as we're able to. Look forward to getting in touch with you sincerely.
I bought the software yesterday, very bad experience. I backup my whatsapp history in Iphone which I have used for less than half year. It takes 6 hours to back up till now and still not yet finish. I am surprised the super slow speed of this software did!!
Reply from Wondershare MobileTrans2022-03-10
Hi Gary. Thanks for sharing your experience. Sorry for the problem, and it is unusual for Mobile Trans to back up files more than 6 hours without being finished. We are eager to help you solve this problem but we need to get more information. Could you please send us your contact email after receiving a request? Then our senior technical support will do comprehensive troubleshooting and evaluate a solution for you.
You are important to us, and we want to help as much as we're able to. Look forward to getting in touch with you sincerely.
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