Wondershare Technology is a key member of the National Planning Software Enterprises of China and a global leader in application software development. We have users in over 150 countries. Wondershare is committed to providing software that brings simplicity to people's lives.MobileTrans offers Mobile Phone Data Transfer Software, Backup and Restore Tools. PC software for Mac and Win users and mobile version applications are available to transfer photos, contacts, sms, etc in one-click .
Written by the business, not verified by us.
Is Wondershare MobileTrans legit?
Wondershare MobileTrans (mobiletrans.wondershare.com) has a 3.3 out of 5 rating on OK.one, based on 522 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 29% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss User experience, App, Product. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers praise the software for making it remarkably simple to transfer WhatsApp data and chat histories between different mobile operating systems without experiencing any data loss. Consumers note that the tool efficiently handles large media files and difficult backups when standard official methods completely fail.
However, some reviewers were not happy with unexpected connection drops and occasional data transfer failures during the setup process. Some people also felt that the onscreen instructions were quite confusing and required extra manual steps to finish the task. Users additionally mentioned difficulties regarding customer support responses or lack of refunds when issues occurred.
Auto-generated from all reviews of this business. For reference only.
Just purchased a license. Serial number doesn't work - no response from customer support. Hoping that someone will get in touch on here.
Reply from Wondershare MobileTrans2022-03-09
Thank you for sharing your experience. Firstly, We'd like to present our deepest apologies for the inconvenience that happened on your end. I understand your feeling and it would be very frustrating if you are unable to register this software after purchase. We are eager to help you solve this problem but need to get more information. Would you please send us your contact email after receiving a request? Then our support team could further look into it and provide a solution for you as soon as possible.
Look forward to getting in touch with you!
I bought this app because it claimed to transfer my Whatsapp archive to a new Samsung from an old Apple iPhone. It conceals at the start what are major payments required; but the reality is it does not work. It is no accident that half the App store reviews say it is a scam, of the recent positive reviews most look to be fake. It stalled, called for access to all my phone, could not even find What's App.
Update: The two replies in no way change my review. It did not work. Apple have refunded my purchase. Having wasted a couple of hours on trying it, (iphone to android) - I have almost 40 years experience with computers - I will not waste any further time.
Reply from Wondershare MobileTrans2022-03-07
Updates:
Thanks for writing back to us. To be honest, it is not so important if you can change your review at present. However, we are more eager to do our best to help you. By obtaining your email address, we can locate your detailed order information, and then further communicate with you about the specific details to help you fundamentally solve this problem or provide practical suggestions. That's why we respond to your two comments. It is our ultimate pursuit that users can use our software happily! So I hope you will consider giving us a chance to investigate your issue and fix it, thanks again!
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We apologize for the inconvenience that happened on your end.
Hi Hugh. May I confirm if the technical issue has been solved on your end? If not, could you please kindly update your order number here? Then we are able to further look into it and provide a solution for you as earlier as possible.
Your patience is highly appreciated. Look forward to getting in touch with you!
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Hi Hugh. Thanks for sharing your experience. Sadly to hear that this software didn't transfer files as the way you expected. It is unusual for MobileTrans to work like that, and we are eager to help you solve this problem but need to get more information. Could you please send us your contact email after receiving a request? Then our senior technical support will do comprehensive troubleshooting and evaluate a solution for you with priority.
You are important to us, and we want to help as much as we're able to. Look forward to getting in touch with you sincerely.
DO NOT BUY THIS SOFTWARE. I did, paid $60+ for it. Got nothing but frustration. Instructions are NOT good. when I finally got to where I could start a transfer I was left with two options 'Trial' or 'Pricing'. There was no way to sign into my purchased software. I search for 'wonderland' ID and got '404' error. This is the worst crap. Save yourself the pain and agony of dealing with this worthless sh%^ware.
Reply from Wondershare MobileTrans2022-03-10
Thanks for your feedback. Firstly, I'd like to present our deepest apologies for the inconvenience that happened on your end. We understand that it is very important for users to get help timely when he/she has trouble using the product. And I understand your feeling and it would be very frustrating if you were unable to access this software correctly after purchase. We are eager to help you solve this problem but need to get more information. Would you please send us your contact email after receiving a request? Then our support team could further look into it and provide a solution for you as soon as possible.
Look forward to getting in touch with you sincerely~
Lose of time and money. Paying and not working !! Big shoot !!!
Reply from Wondershare MobileTrans2022-03-04
Hi Meeaad. Thanks for writing your rating. As we are not sure what you have encountered, would you please describe it more clear? It would be appreciated if you can send us your contact email after receiving a request. Then our senior support will do comprehensive troubleshooting and provide a resolution for you accurately.
You are important to us, and we want to help as much as we're able to. Look forward to getting in touch with you!
Update: I am changing this to a 3. Support team tried to assist but still failed to transfer WhatsApp data. It took a lot of my own research (watching too many YouTube videos, reading articles, consulting tech personnel from both Mac&Android stores in KL) before I found a step-by-step guide that worked (I’m not allowed to attach a link to this review).
Finally managed to transfer data but there’s nothing easy about this whole process esp if you’re not tech savvy like I am. The guide by MobileTrans is not thorough enough. And the whole experience after paying $30 (RM120 which is enough for a few day’s meals in my country) will not allow me to rate this product any higher.
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I paid the fee to transfer WhatsApp from Android to iPhone. Tried a few times (where on PC it says all 100% restored) but not on WhatsApp.
WhatsApp no longer works on Android and can't progress WhatsApp on iPhone unless I select Skip Restore". What do I do now?
Reply from Wondershare MobileTrans2022-03-01
Updates:
Thanks for updating a 3-star review for us and your recognition encourage us a lot! Please feel free to reach us at [email protected] whenever you need our support and we are always happy to help!
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Hi Sya. Thanks for providing us the contact information. Please disregard the first email we just sent accidentally. Kindly note our senior support has put your case in the 1st priority and they are checking the solution. We'll go back to you via email soon, please pay attention to your mailbox. Your patience is highly appreciated！
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Thanks for sharing your experience. Sadly to hear that this software didn't transfer WhatsApp as the way you expected. We are eager to help you solve this problem but we need to get more information. Could you please send us your contact email after receiving a request? Then our senior technical support will do comprehensive troubleshooting and evaluate a solution for you.
You are important to us, and we want to help as much as we're able to. Look forward to getting in touch with you sincerely.
Unfortunately the program always stops at 66%, and then just closes. i have been trying for hours to make all the process again and again with no results. really it is frustrating
Reply from Wondershare MobileTrans2022-02-11
Hi Amina. Thanks for sharing your experience. I'd like to present our deepest apologies for the inconvenience that happened on your end. We'd love to help you sort this out but need to get more information. Would you please send us your contact email after receiving our request separately? Then our support team could look into it and provide a solution for you ASAP. Your patience would be highly appreciated!
I downoalded mobiletrans, and it didn't transfer my photos and videos, It was essentially for that and i can't do it ba tyhe way. I found a different way to do it for free. I'd like to have a refound for this
Reply from Wondershare MobileTrans2022-01-26
Thanks for sharing your experience. Very sorry we weren't able to make things right for you! We desire every interaction you have with us to be as smooth and as hassle-free as possible, but apparently we were not able to achieve that this time around. To help you out, would you please send us your contact email after receiving a request separately? Then we could further look into it and evaluate your refund request.
Look forward to your updates!
Purchased the subscription to transfer WhatsApp, but it is failing repeatedly. Tried multiple times and my WhatsApp got locked out.
Reply from Wondershare MobileTrans2022-01-27
Hi Soumya. Thanks for sharing your experience. Sorry to hear that you didn't transfer files successfully with this App, we'd love to help you sort this out but we need to get more information. Would you please send us your contact email after receiving a request? Our senior technical support will do comprehensive troubleshooting and then evaluate a solution accordingly.
You are important to us, and we want to help as much as we're able to.
Look forward to getting in touch with you sincerely.
After payment, tried moving my WhatsApp from my Infinix Android phone to my iPhone 13 pro but it stops for hours at stage 3 - Activate the app and restore backup. It gets stuck at 66%. I installed the most recent update.
Reply from Wondershare MobileTrans2022-01-27
Hi Banjo. Thanks for sharing your experience. Sadly to hear that WhatsApp transfer is not working as the way you expected. We'd love to help you sort this out but we need to get more information. Would you please send us your contact email after receiving our request separately? Our senior technical support will do comprehensive troubleshooting and then evaluate a solution accordingly.
You are important to us, and we want to help as much as we're able to.
Look forward to getting in touch with you sincerely.
I paid for the mobileTrans feature. But whenever I try to transfer it gets stuck on step 3 (Activate the app and restore backup) at 66%. Please help me. I am transferring my chata from samsung galaxy j6 to iphone 13
Reply from Wondershare MobileTrans2022-01-19
Hi Rupkatha. Thanks for sharing your experience. Sorry for the backup problem you are facing, we'd love to sort this out but we need to get more information. Would you please send us your contact email after receiving a request? Our senior technical support will do comprehensive troubleshooting and then evaluate a solution accordingly.
You are important to us, and we want to help as much as we're able to.
Look forward to getting in touch with you sincerely.
Paid for the MobileTrans app but doesn't work and now tells me to download Wutsapper and pay more money!
downloaded the MobileTrans mobile app for the simple task of transferring my whatsapp data from Android to iPhone. Paid the full amount for a year subscription via google play store. App was set up and ready to transfer and elected to do a direct cable transfer with USB-C to Lightning cable. Cable not picked up and transfer doesn't happen. Then decided to try transfer via computer. It tells me to download Wutsapper Desktop app. It then proceeds to tell me I have to spend more money to pay for a Wutsapper subscription. This whole thing is such a mess and annoyingly somehow all roads seem to lead back to wondershare.. seems I'm stuck with them now so here's to hoping someone replies to me with a solution as I am a pissed off paying customer!
Reply from Wondershare MobileTrans2022-01-20
Hi Ben. Thanks for sharing your experience. Very sorry we weren't able to make things right for you! We desire every interaction you have with us to be as smooth and as hassle-free as possible, but apparently we were not able to achieve that this time around.
Noting you have already contacted us, would you please send us your order number or ticket number here? Then our senior support team could further look into it and evaluate the best solution for you accordingly.
You are important to us, and we'd like to help as much as we're able to.
Look forward to your updates!
Wondershare whatsapp transfer program doesn't work properly. I wanted to transfer my Whatsapp info from my old Samsung A50 phone to a new Samsung A52 phone. Unfortunately the program did only randomly copy 15 % of the information. So, it's 30 bucks thrown in the sink :(. Please, if you interested learn from my experience and spend your money in a better way. After reviewing my incident, Wondershare kindly agreed to refund me for 50 % of the money I spend. In exchange for this refund they now ask me to reconsider my experience with them. As this refund has no impact on the performance of their software, I don't see a reason for doing so. In the meantime I could fix the issue with the data transfer myself with another solution which was totally free of charge.
Reply from Wondershare MobileTrans2022-01-07
Updates:
Thanks for your updates. We apologize for the inconvenience that this software doen't satisfy your need. Definitely, we'll do our best to improve it and then bring more benefits to our users in the future. If anything needs our support, please feel free to contact us again at [email protected] and we are happy to help!
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Hi Marc. Thanks for sharing your experience. Sadly to hear that this software doesn't transfer files completely, and we'd love to help you sort this out but we need to get more information. Would you please send us your contact email after receiving a request from us? Then our technical team will further look into it and evaluate a solution for you ASAP.
You are important to us, and we want to help as much as we're able to.
Look forward to getting in touch with you sincerely.
It worked to transfer the photos from one device to the other but when it came to whatsapp after following all the instructions provided it kept failing just after 80%. I have tried to contact regarding this but had no success and would like a refund.
Reply from Wondershare MobileTrans2021-12-28
Hi Derpinton. Thanks for sharing your experience. Sadly to hear that this software is not working as the way you expected. We'd love to help you sort this out but we need to get more information. Would you please send us your contact email after receiving our request separately? Our technical team will look into it and provide a solution for you ASAP. If we are unable to solve it, we'll further evalute your refnd request accordingly.
Look forward to getting in touch with you!
I’m trying to transfer whatsapp chats from my old Samsung A30 to new iphone 13 mini. Every time I try it, it gets stuck on 66% when trying to restore whatsapp on Android (after deleting and redownloading the specific version). I’ve spent hours and can’t get anywhere with it. I just wanted this to work but it doesn’t.
Reply from Wondershare MobileTrans2021-12-06
Hi Murat. Thanks for sharing your experience. Sadly to hear that this software is not working as the way you expected. We'd love to help you sort this out but we need to get more information. Would you please send us your contact email after receiving our request separately? Then our technical team will further look into it and evaluate a solution for you ASAP. Look forward to getting in touch with you!
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Update:
Thanks for providing us the contact information. We have put your case in the 1st priority and our support team will follow the case via email soon, please pay attention to your mailbox. Your patience is highly appreciated！
22 november
Bought the € 54,99 MobileTrans to migrate Android to iOS. MobileTrans seemed capable of migrating everything I wanted: photos, videos etc. Running the latest OS versions on both devices, it worked like a charm on their trial. But after buying the real deal, it was a big disappointment.
First I could not transfer anything. Contacted support and they told me they would escalate a ticket to have a developer look at it. After rebooting the device myself it started working, but non of the videos would show up in the Photos app. Only 8500 of the 13000+ photos had transferred and many photos lost their timestamp.
Support asked me to find missing photos. As mentioned: 13k photos, timestamps messed up...
I provided all the logs and information they needed to help find the problem. Being a software developer myself I understand the importance of logs and that stuff can sometimes go wrong. But Wondershare came back with a different software program to use to fix the problem of the other software...
Based on my experience I can say: MobileTrans is broken. Stay away from it, and just use Google Photos to transfer your stuff. Yes it takes ages, but at least it freaking works.
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23 november
In reply to company response:
Thanks, but I asked for a refund. I've seen enough.
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6 december
I was hoping this would all be done by now, but guess what?! It has been 8 business days (or 10 days) since I was told my money would be refunded and I haven't received my money back yet.
Ticket: 1598490
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6 december
Haha so, 1 hour after posting the message above I miraculously received a mail from 2Checkout that they need further refund details. Guess who didn't refund when they said they would? Crooks!
And now they want me to send a bank statement with my details, so they can refund. Making your customers jump through hoops much?
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8 dec 2021
So yesterday I received my refund. Happy to conclude this company isn't a total fraud, although I still find it very interesting that I had to post a reminder on TrustPilot to actually set things in motion.
I sincerely doubt it takes 2Checkout almost 2 weeks to ask me for my payment info....
I hope someone at a management level reads this and understands stuff has to change. You're selling junk for a premium price while your support department is keeping customers busy until their refund period expires...
Are you proud of what you sell?
Reply from Wondershare MobileTrans2021-11-23
Hi Max. Glad to hear that you received the refund successfully. Hereby, we'd like to present our deepest apologies for the inconvenience that caused. Wonershare values each customer's benefits and we'd love to help you out. Normally, our support may ask you to provide specific details via emails for further troubleshooting, this was the reason we didn't process a refund for you at the first step. Hope you could give an understanding. Meanwhile, please allow us to make a brief explanation for our refund policy. Kindly note the 7/30 days money guarantee is based on the first date you contacted us. For example, you submit a technical issue on 6 November or other date that within 7/30 days after purchase, then definitely, you are still in the 7/30 daymoney back guarantee and we'll process a full refund once we confirm we are unable to solve your issue, no matter whenever we'll finish the troubleshooting.
Anyway, thanks for sharing your experience and suggestions. We'll do our best to improve everything we could and then bring more benefits to our users!
Please feel free to contact us again if anything needs our further support. We will always be happy to help you!
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Hi Max.Thanks for updating your ticket number. Please kindly note we have already processed a full refund for you on 22 November 2021 after our comprehensive troubleshooting. And yes, 2checkout may need further refund details, like buyer's bank information to further confirm this refund transaction at some time. There is no chance for us to modify the rules of 2checkout, sorry for the inconvenience and hope you could give an understanding. Meanwhile, our supporter is following up on your case via emails, please feel free to reach back to us if anything needs our further support and we are happy to help!
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Hi Max.
Thanks for your updates. Please kindly note we accept a refund request if the user encounters any technical issues we cannot solve within 7/30days. Would you please provide us with the ticket number or order number here first? With it, we can locate your case and then further evaluate your refund request. Appreciate a lot for your understanding.
Best regards.
Wondershare Support
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Hi Max.
Sorry to hear that you didn't have a good experience with Mobile Trans. Wondershare values each customer's benefits and we'd like to do our best to help you out.
Noting you have already contacted us as well as provide the log files, would you please update your order number or ticket number here? Then our senior technical support can further look into it and evaluate a resolution for you.
Appreciate a lot for your time and patience. Look forward to getting in touch with you!
Sincerely,
Wondershare support
Downloaded mobile trans.it did a bit of what I wanted it to do. However I thought I stopped further subscriptions but now money has left my account. Cannot find a way of stopping any further money from leaving my account for future subscriptions. Impossible to get through to the company. Stay away
Reply from Wondershare MobileTrans2021-11-02
Hi Luke.
Thanks for leaving messages here. Sorry to hear that you didn't have a good experience with our subscription mode.
For your case, we recommend you log in your Wondershare ID from the link below and then click "My subscription", there would be a button for you to cancel the auto-renewal subscription manually.
https://accounts.wondershare.com/web/login
Kindly note that the auto-renew will go on if you have not canceled it manually, and this is the reason you were charged again.
If you still have doubts on this point, could you please send us your contact email after receiving our request separately? Then our senior support team can further look into it and help you out directly.
Appreciate a lot your understanding. Look forward to getting in touch with you!
Sincerely,
Wondershare support
Really slow and unresponsive. It takes too long and gets stuck. The worst part is that I am unable to even contact anyone. Their email reply is really slow (till not no reply yet) and their Online 24hour chat is a chatbot that doesn't even support this app and the problems that come with it. I think this has the potential but I just wish when we met with problems its much easier to troubleshoot. I'm stuck on my 30GB of photos for at least 1.5 hours (And I have another 80GB worth of stuff to go). Dont even know if this is going to complete successfully
Reply from Wondershare MobileTrans2021-10-09
Hi Finn.
Thanks for leaving messages here. Sorry to hear that you didn't have a good experience with our customer service.
Since it is hard for us to help you out with currently limited information, could you please send us your contact email or ticket number after receiving our request separately? Then our senior technical team can further look into it and evaluate a resolution for you.
Appreciate a lot your understanding. Look forward to getting in touch with you!
Sincerely,
Wondershare support
Its deceptive in that it makes you do the full set up for WA transfer, and then at the final step - wants payment.
should be clear from start. scam
Reply from Wondershare MobileTrans2021-10-08
Hi There.
Thanks for leaving messages here. Sorry to hear that you didn't have a good experience with this software.
Since it is hard for us to help you out with currently limited information, could you please send us your contact email after receiving our request separately? Then our senior technical team can further look into it and evaluate a resolution for you.
Appreciate a lot your understanding. Look forward to getting in touch with you!
Sincerely,
Wondershare support
I have just paid around £30 to transfer my date from Huawei to iPhone 11 but it keeps failing as it can’t get any apps, my main reason for doing this was to transfer WhatsApp
I have repeated the process s few times but doesn’t pick up any apps. So the transfer can’t take place. Can you help?
If not I have just thrown my money away.
Reply from Wondershare MobileTrans2021-09-26
Hi There.
Thanks for leaving messages here. Sorry to hear that you didn't have a good experience with this software.
Since it is hard for us to help you out with currently limited information, could you please send us your contact email after receiving our request separately? Then our senior technical team can further look into it and evaluate a resolution for you.
Appreciate a lot your understanding. Look forward to get in touch with you!
Sincerely,
Wondershare support
Seems like a good app but way too expensive...usually apps are £2.00 to £5.00
Reply from Wondershare MobileTrans2021-09-17
Hi Blah.
Thanks for your love of our software.
Regarding the price, I understand your feeling. But honestly, the pricing plan on our website is already our best value package and we can’t go any lower than that without doing our product a disservice. And we believe that our service and product offer more value for your money. :)
Sincerely.
Wondershare Support
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