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Money & Insurance

MoneyLion

202 reviews

3.9202 reviews
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About MoneyLion

Data updated
Website
moneylion.com
Category
Money & Insurance
Location
United States · Sandy, UT 84091
Status
Unclaimed
Last 12 months
202 reviews
Replies to negative
98% (50/51)
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Is MoneyLion legit?

MoneyLion (moneylion.com) has a 3.9 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews. Last updated 2026-08-10.

What people say

R
Royal Youtube · 1 review · Experienced 2026-05-23 ·

Nice and I like this app

Reply from MoneyLion2026-05-26

You’ve got us grinning like fools with this review. Thanks for the awesome feedback!😜💸🤑

K
Kenneth Smith · 1 review · Experienced 2026-05-15 ·

As Much As I Hate To Admit It !

As much as I hate to admit it. The sign up/register/create account/new customer/and any other word that can be used in terms of joining an organization; accordingly one thing is for sure with Money Lion. Make for certain that when you send in your most important document that being your selfie with an arm (left or right doesn't matter) your head eyes, ears nose and mouth that your cell phone camera is of NASA TECH & QUALITY. If you have a phone where the quality is that of say the Mr. Mahgoo Paper plane contest held one a decade you will not be inducted into the Money Lion First Line Of Combat Defense Unit. I am going to buy a better camera for the selfie issue. Tough Rules make it harder for tough con artists, scammers, probably someone's Granny Making Winter Blankets For Those Less Fortunate and any and all who like to prey on honest folks. Yes absolutely pissed off with this selfie thing . But in the long run it's better security for me. Ken Smith UNITED STATES ARMY VET LAS VEGAS, NV

Reply from MoneyLion2026-05-26

Thanks Kenneth for dropping the review! We'd be happy to see how we can help! Just fill out this form: https://mlion.info/customerhelp, and we’ll contact you!

M
Mel · 6 reviews · Experienced 2026-05-19 ·

Helpful when you need money and…

Helpful when you need money and customer service chat very helpful

Reply from MoneyLion2026-05-26

Thanks for dropping this awesome review! Your feedback rocks our world. We’re pumped to help legends like you crush those financial goals!🎯🤝💸

C
Cameron Hatam · 1 review · Experienced 2026-05-20 ·

God damn money lion!

God damn money lion!! After being a customer since 2019 they closed my account for no god damn reason. My direct deposit was canceled and now can’t even pay bills! They staid 3-5 days for it to be reviewed! Go to hell! You lost a customer I’m transferring all to capital one!

Reply from MoneyLion2026-05-22

We apologize for the experience you've had and want to see how we can assist. We will reach out to you directly via email to help resolve your concern. We look forward to working with you!

M
Mama Sandra Brown · 1 review · Experienced 2026-05-19 ·

Moneylion big thieves steal your money

Money lion help to people who got into my account and sold on my money by saying that I was liable for the money and they got to get away with it I'm not liable for something that happened that I did not give them permission to do I didn't even know they did it until the bank told me that somebody changed my email address they sell my phone then they get hit every account I have that's called identity theft and money lion helped them

Reply from MoneyLion2026-05-26

We're so sorry that your recent experience with us fell short of expectations. If you'd like to discuss this further, please complete the form at https://mlion.info/customerhelp, and a member of our Advocacy Team will contact you.

L
Lucas · 1 review · Experienced 2026-05-21 ·

Brilliant Institution!! ⭐️

Everything is clearly expressed and can easily be navigated. The staff MoneyLion has on hand are extremely helpful, patient, and informative, ensuring a quality experience that will end with a solution being found in an efficient amount of time. Overall, I cannot complain about anything regarding MoneyLion or its product. I have nothing but gratitude, appreciation, and satisfaction for this institution!

Reply from MoneyLion2026-05-21

Thanks Lucas for leaving us such a positive review! Your feedback means the world to us! We love helping members like you achieve their financial goals each step of the way. Thanks for being the best part of MoneyLion😇🫶🏆

J
Jamie Bottoni · 3 reviews · Experienced 2026-05-19 ·

Money lion is very easy to use very…

Money lion is very easy to use very fast and it's legit

Reply from MoneyLion2026-05-20

🙌We are blown away by your kind words, and we really appreciate the time you took to write such a detailed review! We're very grateful for customers like you, and hope you stick with us for years to come!🥳🤩

P
Patrick Timothy Hyman美国 · 1 review · Experienced 2026-05-19 ·

MoneyLion is legit*!

MoneyLion is legit, the application is very user friendly. Customer support agents; are usually. very knowledgeable and kind. Also There are an array of tools, and resources:To utilize everything money. The app Definitely would be good for first +time online-app bank users. Instacash is like a payday loan/advance. They also offer loans: via their Credit Builder Plus Loan "Intstallment". Of which both automatically available immediately. Added MoneyLion has an extremely wide variety of resources. With an updated app. I can say you should try them if you have/haven't; not yet/or run low on money they… Are a go too always!

Reply from MoneyLion2026-05-20

We’re psyched to hear about this experience! It’s rockstars like you who make MoneyLion so great. Thanks for being the heart and soul of our crew!😇✨🫶

J
Jim Grady · 5 reviews · Experienced 2026-05-17 ·

Bastards closed my account for no reason…

Bastards closed my account for no reason and refuse to return my $. F ML. So lame. Zero competence at the "support" level. No way to speak to a supervisor. Etc...!!!

Reply from MoneyLion2026-05-19

We’re really sorry your experience didn’t meet expectations, Jim that’s not how we do things. If you’re up for it, fill out this quick form so we can take a closer look and follow up with support: https://mlion.info/customerhelp.

R
Ruby L. · 1 review · Experienced 2026-04-16 ·

MoneyLion has been useful for tracking…

MoneyLion has been useful for tracking my spending and getting quick access to small cash advances when needed. The app works well overall, though some features and fees could be explained more clearly.

Reply from MoneyLion2026-05-18

🌟Thanks Ruby for dropping the review! We’re stoked about your feedback and are aiming for those five stars. If you want us to dive into any concerns, just fill out this form: https://mlion.info/customerhelp, and we’ll get in touch!

R
Ron H · 1 review · Experienced 2026-05-01 ·

Money Lion is high quality and easy to use

web site is high quality and easy to use. they granted me enough money to help me out of a jam!

Reply from MoneyLion2026-05-18

Thanks Ron for the epic review! Let’s keep grinding so you can keep playing hard and living large!✨🎉

k
karlee pellegrino · 1 review · Experienced 2026-05-14 ·

very annoyed with moneylion

very annoyed with moneylion. i signed up specifically because of instacash, verified my identity, met the requirements listed, and still cannot access it. there is zero transparency and no helpful explanation from support. advertising a feature so heavily but not actually allowing qualified users to use it feels very misleading.

Reply from MoneyLion2026-05-18

Sorry to hear this was your experience. We've reached out to you via email so we can look into this and help make things right. Thanks for giving us the chance to follow up!

D
Dep · 23 reviews · Experienced 2026-05-15 ·

Moneylion Lies

A payment was submitted for my money lion account and it said it would be processed on the 15th IN BRIGHT RED LETTERS ( I have picture proof if necessary). It is now passed that day and they're trying to tell me it could be up until the 19th that it is processed. They lied, I relied on that due date and now I have an account messed up because of it. it is terrible business practice

Reply from MoneyLion2026-05-21

We're so sorry that your recent experience with us fell short of expectations. If you'd like to discuss this further, please complete the form at https://mlion.info/customerhelp, and a member of our Advocacy Team will contact you.

J
Jeremy · 1 review · Experienced 2026-05-16 ·

ALL LIES, DON’T USE THIS COMPANY

One star and that’s because I can’t give one stars. I started my bank account with this company with the understanding that once I started the account I would have a $1,000 instacash. Been using them for money instacash for almost a year. Switched my direct deposit with them and not only did I not get the $1,000 instacash but they offered me the lowest amount for almost a year. They are still monitoring my old bank account and now trying to pull money out of my old account. Customer service is a joke. All they do is read from a script. Asked to speak to a supervisor numerous times and still have not talked to a supervisor and that was almost a week ago. And good luck understanding anything they say because all the customers service I have spoken with I can not understand. I am a disabled veteran that is limited on fund’s especially with prices of everything going up. Take my advice and get as far away from the company as possible and quick. This company has no idea what is doing and it shows.

Reply from MoneyLion2026-05-21

We regret to hear that you haven't enjoyed your time with us so far. We would appreciate a chance to speak with you about your experience! Please copy and paste this form into your web browser: https://mlion.info/customerhelp. Once submitted, a Customer Advocate will reach out to you directly.

c
customer · 2 reviews · Experienced 2026-05-01 ·

They allowed someone to open an account…

They allowed someone to open an account fraudulently in my name. And then they continue to send me ads and correspondence even after I've contacted them and told them that it was fraud. They promised to close that account and and flag it. A week later still not done. They also are not responding to correspondence. They are liars they are cheats they are frauds. How do you allow someone to open an account with someone else's information and how do you allow that to stay open after you have been notified and given proof that that is fraud and not legitimate?

Reply from MoneyLion2026-05-18

We apologize for the experience you've had and want to see how we can assist. We will reach out to you directly via email to help resolve your concern. We look forward to working with you!

A
Austin Manges · 1 review · Experienced 2026-04-06 ·

Absolutely love the app

Absolutely love the app. Offers so much more then other banking apps.

Reply from MoneyLion2026-05-15

We’re on the hunt for feedback like yours, and we’re thrilled to have you in our squad! Let’s crush it together and make magic happen!✨🥰🎉

A
Adam Goodwin · 4 reviews · Experienced 2026-05-13 ·

My account had been blocked

My account had been blocked, and instead of treating me like just another number, she actually listened to the situation, looked into it properly, and helped get things resolved so I could continue helping people through my investment and trading education work. A lot of people online are being pushed toward pure gambling behavior in crypto without even realizing it. I constantly run into individuals being told to just click “up” or “down” on price movements without charts, indicators, risk management, or any understanding of what they’re doing. That’s not investing — that’s basically a coin flip. What I try to teach people is how to trade more responsibly using actual tools like indicators, stop losses, trailing stop losses, and risk management so they stop blowing through money they can’t afford to lose. Cindy took the time to understand that difference instead of instantly judging the situation or giving canned responses. She treated me like a human being, communicated clearly, stayed professional the entire time, and genuinely helped. That kind of customer service is rare now. Thank you, Cindy. Seriously. You probably helped more people than you realize. ⭐️⭐️⭐️⭐️⭐️

Reply from MoneyLion2026-05-14

We’re totally blown away by your kind words and super grateful you took the time to write such a killer review. We hope you stick around for years to come!🎉🤩

d
dune · 1 review · Experienced 2026-05-14 ·

Looking for a money app that gives…

Looking for a money app that gives everything you need? They aren't lyin ... they're MONEYLION.

Reply from MoneyLion2026-05-14

You’ve got us grinning like fools with this review. Thanks for the awesome feedback!😍🙌🤑

K
Kandace Wigley · 2 reviews · Experienced 2026-05-13 ·

I love this app

I love this app, very trustworthy and all you need is this one app

Reply from MoneyLion2026-05-13

You’ve got us grinning like fools with this review. Thanks for the awesome feedback!💯🏆

P
Patty Tasker · 2 reviews · Experienced 2026-05-12 ·

This place is a fraud!

This place is a fraud!! You cancel the 19.99 membership and still get charged for it. Camm customer service and they lie and say no refunds are ever granted! I have been trying for 2 months now to get my 40.00 back for the 2 months they charged me after I cancelled!! This place is the worst.

Reply from MoneyLion2026-05-13

We’re sorry to hear about your experience and understand how frustrating this must be. One of our Customer Advocates has reached out to help get this sorted. We appreciate your patience and look forward to resolving this with you.