Monitech Ignition Interlock Systems (monitechnc.com) has a 4.4 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 86% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
The gentle man I spoke with gave me excellent customer service. Very patient and took the time to address my issues.
It’s great to hear that Jose was able to assist you so well. Our team is dedicated to supporting our customers every step of the way, and your recognition reinforces the effort they put in every day.
I spoke with Jose' in the customer service on Wed. 6/17/26 when I was having an extremely hard moment. I had just left the Greensboro, NC office from an installation of the Monitech machine from the Alcolock machine. Alan at the Greensboro office gave me a VERY brief tutorial of how to start the car and how to do an arrival test. There was no instructions otherwise except the questions that I asked. There was no troubleshooting and I was told not to take the machine out of the car for any reason. Alan did not warn me that if I was unable to pass the tests while driving down the road that the horn would begin blowing and that it would ask me to pull over. This is a BIG DEAL and should have been explained. This is not something that occurred on the Alcolock device. You just continued to blow on that device until you passed it. I traveled about 15 minutes from the service center the horn begin to sound because it was telling me to blow harder, abort hum with a music note, blow harder, abort hum . I pulled over and cut the car off and was able to pass the arrival test. However, when I cut the car back on and passed the test to start driving again, it gave me a lockout of 5 days away at 5pm. I feel this is VERY unfair as I was only instructed one time how to start and one time how to arrive. Again, NOTHING ever mentioned about the car horn sounding and needing to pull over. This is extremely dangerous and makes a driver VERY anxious especially when you have NO idea this is going to happen. This happened again to me about 5 more miles down the road and I was locked out of the machine for 5 minutes. I then called customer service because I had no way of contacting the local office for assistance. Jose in customer service was very calming and told me if I was unable to pass the test I would have to have the car towed to the local service center and pay the tow bill which I feel is again very unfair given the lack of instruction and no paperwork provided to me upon installation. The young man didn't tell me the "sound" I would need to make or anything. While Jose' was attempting to contact Greensboro service center, I was able to get the car started and I continued toward my home which was about 35 minutes away. The fail continued to happen to me on my drive home. The horn began to blow again. I refused to pull over any more and be stranded on the side of the road as I am a woman and would be stranded alone. I drove the van all the way home with the horn alarming until I got to my home and cut the van off and did the arrival test. I was so upset and my nerves were so tore up by then that I felt I needed a nerve pill. I have an appointment to go to the Greensboro service center today, 6/19/26 at 5:30 to have the machine looked at. I you tubed Monitech and Life Saver Machines and tried to find out what sounds I should be trying to make to not have this experience on my way to work this morning. I had NO TROUBLE at all on my ride to work today. Please instruct your installation offices/service centers to do a better job providing instructions to NEW drivers that are getting your equipment so no one else has to go through this experience EVER. This was a HORRIBLE first experience and I certainly HOPE and PRAY that Monitech doesn't expect me to pay the $35 fee for having to bring the car in due to failing when it was due to lack of instruction on the part of your employee in the Greensboro Service Center. Thank you for hearing my feedback and my experience.
Thank you for your honest feedback. It helps us see where we’re doing well and where we can keep improving. We'll be sure to review your praise with Jose and the issues with the Greensboro technician.
Oscar is the best in this business. He was very professional yet made me feel comfortable to reach out to him and ask for help. He answered all of my questions and all concerns. He did a great job. All around just an amazing job. I had been on hold before for over an hour and passed through 4 different people transferring me. But wih him you dont get transferred or pushed through all of the "please hold for the right person ". He is the right person. Thanks Oscar for all of your help!
We really appreciate you taking the time to highlight Oscar. Providing excellent customer support is a top priority, and it’s wonderful to know that they made a positive difference in your experience.
It helps you stop drinking and feel good about life and your freedom to drive
Thank you for your positive review. We value every customer and are grateful to know we’ve met your expectations. Providing dependable service and support is our top priority, and we’re thrilled to know we were able to make a difference for you.
Had the perfect solution for my issue surrounding payments and frequent visits to location locations.
We’re thrilled to hear that Jose provided such great support! Recognizing our team members for their hard work is one of the best parts of what we do, and your feedback will absolutely be shared with them.
Great Job Carmen I apprieciate your hard work.
Thank you for sharing such kind words about Carmen. Exceptional service is what we strive for every day and knowing that your experience reflected that means a lot to us.
We are grateful you took the time to recognize the efforts of our Raleigh, NC Monitech team! Your feedback helps us acknowledge their dedication and reinforces our commitment to excellent customer service.
He really helped me with my problem and answered all my questions. He has a very positive attitude. We need a lot more people like him in this world.
We truly appreciate you highlighting Jose. Our team takes pride in providing excellent support, and it’s great to know their efforts stood out to you.
CASEY in Hickory, went ABOVE AND BEYOND FOR ME TODAY !!! I'D DRIVE , HOWEVER LONG IT TOOK TO HAVE CASEY HELP ME !!!! CASEY YOU DESERVE A HUGE, HUGE RAISE !!!
Thank you for sharing your experience with our Hickory, NC shop. We are so pleased to hear that your visit went well, and we have forwarded your review to our regional management team so they can celebrate this success with the staff!
Very helpful and took a genuine interest in my needs.
We’re so glad you had a great experience with Jose. At Monitech, we know that every interaction matters, and it’s wonderful to hear that their support made a difference for you.
Quick to set me up with an appointment to rectify a violation
It’s great to hear that Jose was able to assist you so well. Our team is dedicated to supporting our customers every step of the way, and your recognition reinforces the effort they put in every day.
The staff Tawanda.Rozier was good to me of handling online applications for me thank you for your time and sincerely Mr Michael Hatcher.
We truly appreciate you highlighting Tawanda. Our team takes pride in providing excellent support, and it’s great to know their efforts stood out to you.
Well, I just had the interlock put on my car yesterday and it seems to be working fine. My ratings have mostly been because of the help I received from your support team. They done their job and were a big help to me.They made me feel comfortable and relaxed about everything 😄 I'm on SSI, MEDICAID AND FOODSTAMPS, and the woman told me about the indigent program that would cut my costs in half. Thank you ladies for making my experience with your company so much better today instead of one of stress.
We’re so glad you had a great experience with Blanca, Stella, and Linda. At Monitech, we know that every interaction matters, and it’s wonderful to hear that their support made a difference for you.
Jose was great he talked me through everything with ease and answered every question I had. Was very friendly and made my process very easy.
It’s great to hear that Jose was able to assist you so well. Our team is dedicated to supporting our customers every step of the way, and your recognition reinforces the effort they put in every day.
Great customer service! Was friendly and set my appointment up in just a few minutes.
We really appreciate you taking the time to highlight Kristina. Providing excellent customer support is a top priority, and it’s wonderful to know that they made a positive difference in your experience.
Wait time too long, but customer service was good.
We’re thrilled to hear that Stella provided such great support! Recognizing our team members for their hard work is one of the best parts of what we do, and your feedback will absolutely be shared with them.
Absolutely terrible experience. The technician did not know how to install the device and could not answer any questions. I will be using intoxilock instead.
We’re so sorry your appointment wasn’t the smooth experience it should have been. We’ve shared your feedback with our field management team, and someone will be reaching out.
The guy was friendly and promptly addressed my issue.
Thank you for sharing such kind words about Jose. Exceptional service is what we strive for every day and knowing that your experience reflected that means a lot to us.
I received a violation while my car was being repaired at the dealership. The dealership called and got the unlock code and followed normal procedure for working on cars with interlock.I still got charged a 75 dollar violation. You can dispute through email in which they hardly ever respond.The interlock will not beep on arrival blow, Therefore you will up spending a ton of money on arrival blow violation.
We take compliance seriously, which is why every bypass request must meet state requirements. Our team keeps thorough documentation and verifies details with your mechanic so that you remain fully protected under your program. However, all activity still must be recorded, and violations must still be logged, as required by the state. A Monitech Resolution Manager will be reaching out to walk you through the settings, answer questions, and provide any support you may need.
he was fast and nice.. little hard to hear
We truly appreciate you highlighting Jose. Our team takes pride in providing excellent support, and it’s great to know their efforts stood out to you.
65 reviews matching