Monitech Ignition Interlock Systems (monitechnc.com) has a 4.4 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 86% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
The customer service rep, Brenda, was very pleasant, personable, and efficient.
Thank you for sharing such kind words about Brenda. Exceptional service is what we strive for every day, and knowing that your experience reflected that means a lot to us.
The Lady I spoke with was extremely professional, kind an patient. She kept checking back with me to ensure the wheels were turning on her end to satisfy my concerns. I hung up looking forward to giving her the praise she deserves. I highly recommend her type of personality as your top hiring criteria. JDW:)
We really appreciate you taking the time to highlight Illiya. Providing excellent customer support is a top priority, and it’s wonderful to know that they made a positive difference in your experience.
We originally called Monitech on January 7th to schedule an installation appointment. While helpful, the gentleman who answered the 800 number had an accent that was a bit difficult to understand. However, he sent an email confirmation quickly and sent a text the day before our January 13th appointment as a reminder. On the 13th, at the facility, our service tech Alan was helpful and explained everything. Made sure we tested the device before we left the installation facility. Worked with us to schedule the next service appointment.
We truly appreciate you highlighting Abbas in our call center and Alan at our Arden, NC location. Our team takes pride in providing excellent support, and it’s great to know their efforts stood out to you.
Got my appointment changed when I called during non-business hours. During non-business hours is the only time they will actually pick up the phone in about 2 or 3 rings. Carlos fixed me up quickly.
We’re so glad you had a great experience with Carlos. At Monitech, we know that every interaction matters, and it’s wonderful to hear that their support made a difference for you.
The guy that helped me was extremely professional and understanding. The only thing I didn’t like was I had over a 30 minute wait. Other than that, my agent exceeded my expectations and done a great job professionally
We really appreciate you taking the time to highlight Manny. Providing excellent customer support is a top priority, and it’s wonderful to know that they made a positive difference in your experience.
65 reviews matching