Monitech Ignition Interlock Systems (monitechnc.com) has a 4.4 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 86% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
The amount of tech service gave me an opportunity to get my license back I'm very appreciative then and thankful for them and I look forward to doing more business with them and make sure with my friends and spreading the word for them
Reply from Monitech Ignition Interlock Systems2026-05-08
We’re so glad you had a great experience with Ric. At Monitech, we know that every interaction matters, and it’s wonderful to hear that their support made a difference for you.
Mr. Torres was extremely helpful in my difficult situation. I have had the unit installed since October 28th of 2025, I’ve seemed to have had not much positive experience with the unit itself ( issues with completing the tests on first try), possibly due to asthma issues and also with inconsistent blow technique. Through the past 7 months dealing with this has been a nightmare, but Mr. Torres informative help actually relieved my stress and anxiety today, he was courteous, professional, friendly, and deeply informative, I’ve not had a better customer service experience in my entire life. As I explained my multi layered situation with issues with the unit, life circumstances and the fact of after 3-4 attempts on arrival tests before the 5 minute countdown completes (around 3:30) the unit will shut itself down automatically throwing a violation which in result ends up costing the user $50 for an override code, so essentially my vehicle has sat still for 2 months at a time to avoid this costly situation which I feel as though is somewhat a health complication of mine with asthma and somewhat an issue with the unit not performing the way it is supposed to, if it weren’t for Mr. Torres today and his patience and understanding I most likely would’ve been requesting an apartment for permanent removal of this device, just feel like there’s not been a win with trying to do the right thing in my experience with this device and the complications it has caused financially and mentally while being sober for over 2 years, that these types of stressful situations could the the catalyst for many to backslide into old habits, that got us in this situation to begin with. Thank you Mr. Torres your kindness it meant a lot today and you make a difference.
Reply from Monitech Ignition Interlock Systems2026-05-07
It’s great to hear that Alberto was able to assist you so well. Our team is dedicated to supporting our customers every step of the way, and your recognition reinforces the effort they put in every day.
R
RICHARD KING · 1 review · Verified · Experienced 2026-04-26 ·
★★★★★
Customer service very good
Customer service very good. Always very attentive
Reply from Monitech Ignition Interlock Systems2026-05-04
We really appreciate you taking the time to highlight Victor. Providing excellent customer support is a top priority, and it’s wonderful to know that they made a positive difference in your experience.
Jair was top notch unlike the other customer service agents I've dealt with the past 2 weeks. If I could rank Monitechs customer service as a whole I would give it a very negative review. Jair however deserves a raise and a pat on the back because he at least acted like he cared about me being without a car for 2 weeks due to the incompetence of your customer service department.
Reply from Monitech Ignition Interlock Systems2026-04-30
We’re happy to hear that Jair provided such great support and sorry about your other interactions. Recognizing our team members for their hard work is one of the best parts of what we do, and your feedback will absolutely be shared with Jair.
Gentleman was extremely nice, kind and helpful. No issues waiting for support.
Reply from Monitech Ignition Interlock Systems2026-04-23
Thank you for sharing such kind words about Jose. Exceptional service is what we strive for every day, and knowing that your experience reflected that means a lot to us.
Carlos was very helpful, friendly and made sure I was taken care of before hanging up the phone.
Reply from Monitech Ignition Interlock Systems2026-04-23
We’re so glad you had a great experience with Carlos. At Monitech, we know that every interaction matters, and it’s wonderful to hear that their support made a difference for you.
Reply from Monitech Ignition Interlock Systems2026-04-08
It’s great to hear that Angel was able to assist you so well. Our team is dedicated to supporting our customers every step of the way, and your recognition reinforces the effort they put in every day.
Brynn was acceptionally helpful, punctual, and very informative on the operations of Monitech.
Reply from Monitech Ignition Interlock Systems2026-04-07
We really appreciate you taking the time to highlight Brynn. Providing excellent customer support is a top priority, and it’s wonderful to know that they made a positive difference in your experience.
Reply from Monitech Ignition Interlock Systems2026-04-03
We’re grateful for your feedback and so happy to know your experience with Monitech has been a positive one. Our team is dedicated to making the interlock program as smooth and stress-free as possible for our customers.
I have gotten multiple (a lot) of “missed tests” multiple a month. And I never get out of my car without blowing. I just found out it was asking multiple times for an arrival test. This happens every month. For years.
Reply from Monitech Ignition Interlock Systems2026-03-31
We appreciate your feedback. While device settings are set by state regulations, our team works hard to train customers, so they feel confident using the interlock. Someone from Monitech's leadership team will be in touch to help you with this and provide additional support.
The customer service representative was great, however
The customer service representative was quick, efficient and polite. Even though I was irritated, which I did apologize for since it was not her fault. For the 15 months I have had the device I have been through 3 brand new batteries. Also before the 'upgraded' device my vehicle would randomly not even turn over. I was told it was a car issue nothing with the device. Since the new device that has not happened however today, after 3 months, I am having to undo my negative terminal on the battery to not receive an error. I understand i have put myself in the situation to have the device but it is very aggravating to not know if my vehicle is going to start or not.
Reply from Monitech Ignition Interlock Systems2026-03-30
We’re grateful for your review. Feedback like yours guides us as we work toward making the process easier and smoother for our customers.
Reply from Monitech Ignition Interlock Systems2026-03-26
We’re thrilled to hear that Brynn provided such great support! Recognizing our team members for their hard work is one of the best parts of what we do, and your feedback will absolutely be shared with them.
J
Jeffrey Howard · 2 reviews · Experienced 2026-03-23 ·
★★★★★
Great Customer Service
My representative Tawanda was FANTASTIC!
She was very attentive and understanding and answered all my questions.
Extremely easy to work with!
Reply from Monitech Ignition Interlock Systems2026-03-25
Thank you for sharing such kind words about Tawanda. Exceptional service is what we strive for every day, and knowing that your experience reflected that means a lot to us.
Monitech,professional services A1. The repecintitive was fast,respectable…
The repecintitive was fast,respectable and very competent .
Reply from Monitech Ignition Interlock Systems2026-03-23
We truly appreciate you highlighting Nidia. Our team takes pride in providing excellent support, and it’s great to know their efforts stood out to you.
They were very helpful and absolutely polite and I love how they really try to help you couldn't ask for better service.
Reply from Monitech Ignition Interlock Systems2026-03-20
It’s great to hear that Ric was able to assist you so well. Our team is dedicated to supporting our customers every step of the way, and your recognition reinforces the effort they put in every day.
J
Jamal · 1 review · Experienced 2026-03-20 ·
★★★★★
Great service
Reply from Monitech Ignition Interlock Systems2026-03-23
We’re so glad you had a great experience with Kiran. At Monitech, we know that every interaction matters, and it’s wonderful to hear that their support made a difference for you.
Reply from Monitech Ignition Interlock Systems2026-03-17
We really appreciate you taking the time to highlight Brian. Providing excellent customer support is a top priority, and it’s wonderful to know that they made a positive difference in your experience.
Reply from Monitech Ignition Interlock Systems2026-03-11
We’re thrilled to hear that Eddie provided such great support! Recognizing our team members for their hard work is one of the best parts of what we do, and your feedback will absolutely be shared with them.
C
Canton Lewis · 2 reviews · Verified · Experienced 2026-03-09 ·
★★★★★
Brenda is a Truly Exceptional Employee
Brenda is a sweet and delightful woman. She went through every step of every payment I made and we were able to recognize that I was overcharged $170 through autopay right after I paid $102 over the phone. She was patient, listened carefully, and did a great job explaining every charge to my account over the past 40 days.
I have worked in customer service for twenty years and I have managed two businesses in finer dining. Brenda's customer service is truly exceptional. I hope she is paid well, because she really deserves it. She is amazing at her job.
Reply from Monitech Ignition Interlock Systems2026-03-11
We truly appreciate you highlighting Brenda. Our team takes pride in providing excellent support, and it’s great to know their efforts stood out to you.
