Monitech Ignition Interlock Systems

When You Do Right You Will Always Prevail

I been so distort over this device and the situations I have had to endure over this past week .. If I already did a review I don’t recall. 😿🤷🏽‍♀️ smh… It’s been just that type of day ( Monday 7/27/2026 has been one of the most tedious days of 2026 for me.. Woo Chile I still can Celebrate my 59🎂till July isn’t over!! Anyways I wanna give a Big shout out to Mrs.Tawana Rozier (Sales Associate ) who hands down help me EFFORTLESSLY & EFFICIENTLY have my device installed back in after being snatched out here in Jacksonville.. In conclusion I would like to also thank Mr.Will in Greenville NC for helping me with EASE complete the process.. God Is 🙏🏾

I thank you for the responses when I…

I thank you for the responses when I call and understanding, but I dont drink i stop long ago but I truly made a mistake I dont drink bad experiences that truly made me stop period and the day I did started again , this happened but now because I did i Now Have my driver's license in will never drink again it has truly taught me more than a lesson and a memory memorial, to teach others the benefits they have with license, and consequences they will face without and the things and dangerous with lives on the road what troubles they will run into behind drinking and driving the most high creator had truly bless me and I owe everything to him I am happier my children's and family, my wife my very important job , trust me im done I won't ever drink alcohol again I will will have session on this matter much as I can but I am thankful to this company, that I dont need ever again......ever many blessings and please speak to people's like me and have shorter month to people's like me that do t need a year but a check up to check on there goals and if they find anything then it should be a year.if not dismiss that year to help that person continue and save his money for this high economy thats hurting there pockets...but thank you for your service

This is the worst company you can…

This is the worst company you can possibly use for your breathalyzer. You will be mischarged repeatedly. You will also go to the apt and pay and the person performing the service wont record it so there is no record of paying. Then the workers will have you jump thorugh hoops sending screen shots of your bank acount showing you actually paid. by the time they fix it youve been locked out again and have to buy another code. You cant ever speak to a superviser who knows anything....you talk to 5th person who knows nothing and get to re-explain the same thing for the 5th time while they send an email to someone and you wait another 2 days for a response while you r car is locked out and cant use it. Go with another company that values customer service. Im going to have the thing ripped out and go with another company.

Mixed Review

Mixed Review I left a review awhile back due to nothi g but problems with my device. In Monitechs defense, the lady reviewi g these reviews has been very responsive but the device is still awful. After changing the handset out, the device continued to malfunction. It constantly doesnt recognize my car is running and tells me to start engine now entire time im driving. From my research its the wiring. I am on vacation and had plans to have wiring redone upon returning. Well, to our delight, it completely quit working during driving on vacation. Handset fell right off cord. Thankfully we had sense not to turn car off and called monitech. They got us an appt in the town we are vacationing in. Thats how we all want to spend vacation right? We drove to the center and turned car off and thankfully we did it there bc car wouldnt start and device wouldnt turn on. I DO want to praise the Wilmington NC technician. Our appt was 3 hours away but we couldnt go anywhere and it was hot so he took us in right away. Installed a new handset and cord. He told us the old cord was too short and probably part of our ongoing issues. He was super professional and polite, very different from our experiences in our hometown office ( have been to Wilson and Goldsboro) If it werent 2 hours away Id drive here for every calibration. But my point in another review is to stress....record and document EVERYTHING. I keep an online journal and will use my phone to record anytime the device is acting up. I call Monitech with everything. Not to be a pita, but to cover mine. These devices WILL get you false violations and if one ends up getting you a dmv hearing, please be prepared to show the receipts that its the device and not you.

Time I got home from my appointment the…

Time I got home from my appointment the light was on again and had to repay I think it was a Malfunction . I think I got scammed

Very Friendly

Very Friendly, nice, and patient.

The customer service personal was very…

The customer service personal was very helpful and quick with his response. Very professional!!

Raylyn and my technician at the Raleigh…

Raylyn and my technician at the Raleigh location were so extremely helpful and friendly! They got me an immediate appointment and were very knowledgeable.

Call service guy for lifesaver/mini…

Call service guy for lifesaver/mini tech was very emphatic and helpful, i think his name was Jose?

Great service especially Carmen thank…

Great service especially Carmen thank you so much

The service

The service, never an issue… But the lady I talked to, had the sexiest voice ever…she gets 5 ⭐️s

To Whom It May Concern,

To Whom It May Concern, My name is Bryce Slayton, and I was recently transitioned from Alcolock to Monitech. Unfortunately, the transition has not gone smoothly. Between limited appointment availability, appointments being rescheduled at the last minute, and extended phone wait times, the experience has been frustrating. That said, I understand Monitech has likely taken on a significant number of new customers, and I can appreciate that some of these challenges may be temporary. My primary concern, however, is with the functionality of the Monitech device itself. Unlike the Alcolock system, the Monitech device does not provide an audible alert when an arrival test is required. The Alcolock unit would continuously beep upon arrival until the required test was completed, making it very difficult to miss. Additionally, Alcolock did not charge a fee to reset the system if an arrival test was missed. I own a local landscaping company and oversee multiple crews, which requires me to get in and out of my vehicle dozens of times throughout the day. While I make every effort to comply with all device requirements, I had become accustomed to relying on the audible reminder from my previous device. Since switching to Monitech, I have inadvertently missed several arrival tests simply because there was no notification that one was required. As a result, I have already incurred an additional $105 in reset fees this month alone. I fully understand that it is ultimately my responsibility to use the device as intended. However, I respectfully request that Monitech consider implementing an audible notification for required arrival tests, similar to the feature offered by Alcolock. This would help prevent unnecessary violations and associated fees for customers who are genuinely attempting to remain compliant. In the meantime, I would also appreciate any assistance you can offer regarding the reset fees I have already incurred or any recommendations that would help prevent this issue from continuing. Thank you for your time and consideration. I look forward to your response. Sincerely, Bryce Slayton

The gentleman that I spoke with was…

The gentleman that I spoke with was able to get an appointment closer to me without consequence

The person I spoke to was very polite…

The person I spoke to was very polite and very helpful. He answered all my questions and made me feel at ease knowing it was my first time experiencing this hardship. I would give him more than a 5 star, as he went out of his way to put me at ease. Thank you.....

Very helpful and polite made me feel…

Very helpful and polite made me feel comfortable.

Very nice and helped me with my issue.

Phone was answered pretty quickly and…

Phone was answered pretty quickly and the service from the operator was fast and efficient. Wish i could remember his name.

The employee was very courteous patient…

The employee was very courteous patient and understanding and gave me great feedback on how to operate the machinery

I was camping this weekend with my wife…

I was camping this weekend with my wife and son. I had a few drinks with supper Saturday night. Last one around 9pm. Went to bed. Drove the truck Sunday morning at 10pm no problem. Samething sunday night but atually 2 less drinks. 12 hours later. It said I failed. Im new to this. Its pissing me off. I do not drink and drive. This morning Monday. Went to roll my windows up as its raining. Turned the ignition on to do so and it read Alcohol Test. Never saw this. Again im a new customer. All i was doing was rolling the damn windows up. Not driving the truck.

The person who helped me get an…

The person who helped me get an appointment for me.