MooGold is an established global digital goods and services platform for gamers. Which provides the best professional game solution for all the gamers. We sell professional and affordable MMORPG currencies, power leveling service, game top-up and mobile top-up.
MooGold (moogold.com) has a 3.2 out of 5 rating on OK.one, based on 621 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 32% give 1 star; The business has replied to 3% of negative reviews; 243 of them were added in the last 12 months. Last updated 2026-10-25.
Reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight that the support staff is extremely helpful, kind, and always ready to assist promptly with any request. People deeply appreciate the speedy replies, efficient service delivery, and overall smooth experience when topping up. However, some people mentioned that payment verification processes can take an excessively long time and cause unexpected frustrations. Some reviewers were not happy with long queuing times, slow response rates, and unhelpful communication when trying to resolve urgent account issues. A few customers also expressed concerns about unexpected security alerts and delayed refunds following transaction errors.
Auto-generated from all reviews of this business. For reference only.Even i encounter difficulties of verifying my number for 5 hours done for so many attempt but still i unable to send verification but i so lucky for one of the representatives name crimson who stay with me and help. Thanks god we done it. And in addition to the other cases it took me to long to receive my top up until now i dont receive it on mu origin2 with uid 82201004 server 685
Moogold is really top-notch, they offer great deals, fair prices and their customer service is very responsive, I had an issue with verifying my phone number, and the issue was resolved quickly by one of their agents, her name is LIZ, She was so responsive and polite
My first few orders went smoothly. But now i got two binance gift card orders stuck at restock for a week. When i first reached customer service they said the order will be fulfilled within 72 hours. And now they are saying they have no idea when it will be fulfilled. Isnt really an assuring response a customer wants to hear.
Liz having fast and efficient respond to help and resolve my issue, appreciate.
Good and quality staffing, your staff (Yiing) is the Best staff ever thanks again (Yiing) for your time and I really appreciate your services
It took a while but one of the support members (Liz) was really patient and helped me very quick. Thank you so much!
the service was very great especially from Yiing whom helped me with my verification and fixed it very quickly than I expected
Great help in the verification. The customer service agent - Crimson provide clear steps and help in the verification as soon as possible.
I had some difficulties verifying but the support staff, I was helped by WSY in particular, they were very helpful and prompt in their assistance, and my issues were resolved very quickly. Great deals to be found here as well.
Suzy from support was super helpful. Top notch customer service!
MLBB topup hasn't been working for 3 weeks. when you reach out to them, they just say wrong region even though 100% that's not the case because I've topped up in the same region before. They don't bother to investigate and just refund to your MooGold wallet which is useless if you are not going to use it to top-up other game.
I always thought moogold might be the best for online purchases but I was wrong, they increased the prices of every products. The main reason for 1 star is ordered a gift card which showed instant delivery but it's been 1 day still my delivery not arrived they asked for the verification which I provided instantly but after 1 day no response from them yet. I will not use moogold any further for it's misleading people to sell products and increase of price.
I did a top up from them and I did not receive the diamonds , I chatted them they don't get back to you until it's too late , they asked for the number and the proof , I provided for them but they are trying to put the blame on me not on them , im so disappointed because I used to use moogold for a long time but now it becomes scam , I don't recommend anyone to use it anymore
The chat ends without any issues being resolved. Despite the damage suffered by consumers due to the company's negligence, the money is only refunded through virtual goods within the site called "Mu Gold Wallet," and the actual money is not returned. The service is a mess. No value to use. People who want to make overseas payments should look for other methods.
Crimson, this guy is fast. Paid raise.
My diamond haven't go to my acc, i want to try it's trustable so i recharged rm1 but it didn't go to my acc after 5 min
The customer support was so nice and professional thank you for guiding me and giving my money back -Jared
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