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Events & Entertainment

MooGold

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621 reviews

3.2621 reviews
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About MooGold

Data updated
Website
moogold.com
Category
Events & Entertainment
Location
Malaysia
Status
Unclaimed
Last 12 months
243 reviews
Replies to negative
3% (6/224)
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011-56677135[email protected]moogold.com

About this business

MooGold is an established global digital goods and services platform for gamers. Which provides the best professional game solution for all the gamers. We sell professional and affordable MMORPG currencies, power leveling service, game top-up and mobile top-up.

Is MooGold legit?

MooGold (moogold.com) has a 3.2 out of 5 rating on OK.one, based on 621 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 32% give 1 star; The business has replied to 3% of negative reviews; 243 of them were added in the last 12 months. Last updated 2026-10-25.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight that the support staff is extremely helpful, kind, and always ready to assist promptly with any request. People deeply appreciate the speedy replies, efficient service delivery, and overall smooth experience when topping up. However, some people mentioned that payment verification processes can take an excessively long time and cause unexpected frustrations. Some reviewers were not happy with long queuing times, slow response rates, and unhelpful communication when trying to resolve urgent account issues. A few customers also expressed concerns about unexpected security alerts and delayed refunds following transaction errors.

Auto-generated from all reviews of this business. For reference only.

What people say

Milos BajatovicSerbia · 2 reviews · Experienced 2026-07-19 ·

Caution - "On hold" Scam

Caution! You could get scammed just like I did. I used the "services" of this website for the first time. I paid properly, and everything went smoothly on that end. The money was deducted from my account immediately, but the credits I purchased on Moogold were never delivered. After a few hours, I checked again, only to see my purchase listed as "On hold" in the "Orders" section. Fair enough, I waited until the next day, but still nothing. I contacted their live chat support and provided my order number. They told me the issue was forwarded to the specialist team and that I would receive an email once the status changed. As of today, the status is still "On hold"—for 6 days now. During one of our interactions, I asked for a refund since I didn't receive what I paid for. Their response was that a refund cannot be issued while the order is under investigation and that the review must be completed first. When I asked how long that might take, they said they couldn't provide any timeframe. Bottom line: You buy something, they take your money immediately, put your order "On hold," conduct an "investigation," refuse a refund because of it, and do so with no timeframe whatsoever—meaning indefinitely. In my book, this is a textbook example of a SCAM!

YasmineAlgeria · 1 review · Experienced 2026-07-22 ·

phone verification error

I only put 4 stars instead of 5 because I kept contacting customer support FOR DAYS to fix the phone verification error and a lot of people whom I talked to gave a lot of unhelpful suggestions, but luckily this person, called Erin, fixed the problem in seconds and now I can use my account to top-up, very nice and respectful person, keep up the good work !

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