About MooGold
Data updated- Website
- moogold.com
- Category
- Events & Entertainment
- Location
- Malaysia
- Status
- Unclaimed
- Last 12 months
- 243 reviews
- Replies to negative
- 3% (6/224)
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About this business
MooGold is an established global digital goods and services platform for gamers. Which provides the best professional game solution for all the gamers. We sell professional and affordable MMORPG currencies, power leveling service, game top-up and mobile top-up.
Is MooGold legit?
MooGold (moogold.com) has a 3.2 out of 5 rating on OK.one, based on 621 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 32% give 1 star; The business has replied to 3% of negative reviews; 243 of them were added in the last 12 months. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently highlight that the support staff is extremely helpful, kind, and always ready to assist promptly with any request. People deeply appreciate the speedy replies, efficient service delivery, and overall smooth experience when topping up. However, some people mentioned that payment verification processes can take an excessively long time and cause unexpected frustrations. Some reviewers were not happy with long queuing times, slow response rates, and unhelpful communication when trying to resolve urgent account issues. A few customers also expressed concerns about unexpected security alerts and delayed refunds following transaction errors.
Auto-generated from all reviews of this business. For reference only.What people say
Alvin assited me with some problems…
Alvin assited me with some problems that i encountered, amazing support and clear instruction
WSY (WSY)
WSY, was very kind and gave quick and good feedbacks and answers to my questions, they helped me alot, thank you!
Ela Beautiful
I had a quick fix on the issue I was…
I had a quick fix on the issue I was having. Ela helped with it and I'm grateful
The helper named Ela quickly solved my…
The helper named Ela quickly solved my problem :))) would definitely purchase again carefully.
moogold best site for their customer…
moogold best site for their customer support name wsy my brother
One of the best employees (Wsy)
Scammers all the way.
The customer service representative, who is called "El," is the worst person for the job. He deactivates the chat. The worst part is that on February 25th, I made a purchase that was declined, the money was deducted from my bank account, I went to the bank to file a claim, and it turns out the transaction was processed correctly. In other words, this website scammed me because they say they didn't receive it, and they keep stopping responding to emails, website messages, etc. I DO NOT RECOMMEND THEM.
The worst experience with a site so far
The worst experience with a site so far paid 105$ to top-up my wallet so i can buy on the site they asked me to verify and stuff which i get it been through this on z2u but here's the catch once i sent proofs that i own the cridit card days are passing by with no response at all from them when it should have been a 24/hrs maximum you start to think you know what imma talk to the customer support through live chat guess what the chat keeps on disappearing whenever an agent joins it like it turns into a white page asking for a refund makes it worse told me 7-15 days for a refund to be processed which after all of this who would believe these scammers there's something sooo suspicious about this site so i advice u not to buy from them at all !!!
Fast and quick support
Nice and fast support from ela
Liz was friendly and helpful!!!
24 hours to deliver my order
24 hours to deliver my order , 1 star for this delay
After placing an order for €120
After placing an order for €120, it was blocked for checks. They asked for a photo of my card. A photo of my name on the card, and everything, but a month has passed and I still haven't received a refund. Every time they invent new information to avoid giving the money back. DO NOT ORDER
Suzy has been prompt on resolving my…
Suzy has been prompt on resolving my verification issues
I had a little problem at confirming my phone number
I had a little problem at confirming my phone number but so i contacted the chat (crimson helped me) and the problem got fixed , this store is good and recharge fast
Thank You Yiing for your fast service
Thank You Yiing for your fast service. I've encountered problems in verifying my number now it's fixed.
Don't use this MooGold website
Don't use this website. They locked my account without any reason when I try to talk to the customer service they ask me to email them about account's situation. But when I sent them email they don't respond at all. All my money from MooGold wallet is now gone it was more than 4k INR and it's all wasted...
Hey I had problem in verification with…
Hey I had problem in verification with my number, thanks to Yiing, for helping me in just few minutes,Such great experience doing conversation with him
My assistant was Yiing
My assistant was Yiing. Very helpful
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