great service
great service and customer help is amazing all thanks to 'Ela' helped me alllooot
About MooGold
Data updated- Website
- moogold.com
- Category
- Events & Entertainment
- Location
- Malaysia
- Status
- Unclaimed
- Last 12 months
- 243 reviews
- Replies to negative
- 3% (6/224)
Do you own MooGold? Claim this profile for free and start replying to reviews.
About this business
MooGold is an established global digital goods and services platform for gamers. Which provides the best professional game solution for all the gamers. We sell professional and affordable MMORPG currencies, power leveling service, game top-up and mobile top-up.
Is MooGold legit?
MooGold (moogold.com) has a 3.2 out of 5 rating on OK.one, based on 621 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 32% give 1 star; The business has replied to 3% of negative reviews; 243 of them were added in the last 12 months. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently highlight that the support staff is extremely helpful, kind, and always ready to assist promptly with any request. People deeply appreciate the speedy replies, efficient service delivery, and overall smooth experience when topping up. However, some people mentioned that payment verification processes can take an excessively long time and cause unexpected frustrations. Some reviewers were not happy with long queuing times, slow response rates, and unhelpful communication when trying to resolve urgent account issues. A few customers also expressed concerns about unexpected security alerts and delayed refunds following transaction errors.
Auto-generated from all reviews of this business. For reference only.What people say
Liz helped me out when phone…
Liz helped me out when phone verification system failed
W assisant W support
The CS named Suzy was very responsive…
The CS named Suzy was very responsive to every inch of my concern and I loved the way our transaction became simple and not complex
Thank you for your assistance Suzy❤️❤️
Customer service from crimson
Had my verification done fast
Had my verification done fast. Thanks WSY
I sent $200 USDT on June 12
I sent $200 USDT on June 12. Transaction confirmed on blockchain. Order ID: 42784701. TxID: 1b9696b83f3fd37789549d3a8664bf25b00 dad073f6872599d6029e6d9c05925. It has been over 24 hours. Support is not responding. This is unacceptable for a Platinum reseller.
Thank you for your assistance Liz
Service Review
Customer service Yiing has been very helpful and quick in resolving my issue. Much thanks for Yiing's help!
Very helpful
The customer service very helpful
Slow Delivery ! Poor Customer and Order Services
Order the item and delivery take very long time , i order on other website instant get it. Asking the Customer Services just gv me a same reply and dont hv any solution.Order need take few hour and dint get it. If you can't handle the order just refund, thank you.
we need real time stock update
I would also like to suggest a real-time stock update feature. Currently, buying without knowing the available stock is quite risky and confusing for users. It feels unsafe, especially because users may end up paying for products that are not immediately available. This situation can create operational issues, such as unused or held customer balances, which reduces trust in the platform. In the long term, this kind of uncertainty can make the platform more vulnerable, since users and attackers alike may target systems where funds are frequently stored or held without clarity. Having a real-time stock availability system would solve this problem by allowing users to see exactly what is available before making a purchase, improving transparency and trust. This would make the platform safer, more efficient, and much more user-friendly.
erin
very good service
erin
erin, very good service
Great and fast response
Great and fast response from Liz. Really appreciate the help and assistance
Thank you liz for the amazing service
Bad experience with the customer…
Bad experience with the customer service personnel, Liz. She kept using template replies and not answering to my question. Very unhelpful and rude.
still not receive telegram stars
taking so long to give my telegram stars
Ive been using them for over 4 years…
Ive been using them for over 4 years and just the last year maybe two there has been system errors resulting in card failures incorrect details status on orders left on end for days then suddenly all the charges get approved days later and without any understanding or owning up to there clearly stated system error they charged me numerous times i should probably sit down and look at how many times this has happened. Im done using the officaly.
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