Moonkie

Dear Customer, Thank you for your kind words about our products. We sincerely apologize for any inconvenience caused by the delivery timeframe. As your order included personalized items, an additional 1–3 business days was required for customization and preparation before shipment. International deliveries may also pass through several transportation stages before reaching their destination in Europe. We truly appreciate your patience throughout the process. Your feedback is important to us, and we will continue working closely with our shipping partners to improve delivery efficiency and provide a smoother experience. Warm regards, Moonkie Customer Support Team

Dear customer, We’re very sorry to hear about your experience and sincerely apologize for any inconvenience caused. Our customer support team has already reached out to you via [email protected] to better understand the situation. We kindly ask you to check your inbox (including your spam folder) and get back to us at your earliest convenience so we can assist you promptly. Please rest assured that we will do our best to provide you with a satisfactory solution. Thank you for your patience. Best regards, Moonkie Customer Support Team

Dear Customer, Thank you for sharing your thoughts with us. We sincerely appreciate your feedback and understand your concern regarding the origin of your package. We would like to clarify that Moonkie has warehouses located in North America, Europe, Asia, and the Middle East. When processing orders, we carefully select the most suitable shipping warehouse based on several factors, including your delivery address, real-time inventory availability, distance, whether the order is customized, and overall shipping efficiency. Your order was shipped from one of our facilities in China, which is part of our global fulfillment network. We want to assure you that all Moonkie products are manufactured and handled under the same strict quality standards, regardless of the shipping location. We are committed to providing safe and reliable products for babies and families. Our products undergo stringent quality control measures and have obtained certifications from the FDA, the CPSC, and other relevant organizations to ensure their safety and compliance with regulations such as CPC and CPSIA. We have also obtained CE market qualification, which enables us to sell our products in Europe. At Moonkie, our Research Center works closely with pediatricians, midwives, ergonomists, doulas, and parents. Through extensive experiments and dedicated research, we strive to create the safest and most thoughtfully designed baby essentials. We truly value your trust and appreciate you taking the time to share your concerns with us. We hope this clarification helps provide a better understanding of our global operations and commitment to quality. If you have any further questions, please feel free to reach out to us. We are always happy to assist. Warm regards, Moonkie Customer Support Team