Moon Magic creates gemstone jewelry designed to be both meaningful and enduring.Each piece is crafted with authentic, GIA-certified gemstones (Gemological Institute of America), selected for their natural beauty and the energetic properties they’re believed to carry. Our stones are thoughtfully chosen to support intention and self-expression so every piece feels as personal as it is beautiful.Handcrafted in small batches by artisan partners in Jaipur, India (the world’s gemstone capital) each design undergoes four in-house quality checks and features thicker-than-standard plating for lasting durability and elevated craftsmanship.Trusted by over 600,000 customers worldwide and followed by 1.8+ million across Instagram and Facebook, Moon Magic is known for conscious craftsmanship, energy-driven design, and thoughtful details, from flawless finishes to signature packaging.With every order, we give back by funding tree planting through Trees for the Future, helping plant over 750,000 trees to date - because true luxury should uplift both your energy and the world around you.
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Is Moon Magic legit?
Moon Magic (moonmagic.com) has a 3.0 out of 5 rating on OK.one, based on 958 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. Many buyers share that the jewelry pieces are truly stunning, beautifully crafted, and feature gorgeous stones that look even better in person. Shoppers also warmly appreciate the helpful support team, noting that staff members are exceptionally kind, quick to assist, and keep everyone closely updated throughout the process.
Some people were dissatisfied with delivery delays, explaining that shipping times occasionally took much longer than initially promised or expected. Others also noted that certain items did not quite match the online pictures or that the metal plating faded quickly over time.
Auto-generated from all reviews of this business. For reference only.
For some reason PayPal denied me the payment plan. I make all my credit payments on time. So I don't understand why I would be turned down.
Reply from Moon Magic 2022-12-07
Hello Donald,
Thank you for taking the time to leave us a review. We are sincerely sorry to hear that you had an issue with the payment. Unfortunately this issue with PayPal is out of our control, so we suggest contacting PayPal to check this. Please reconnect with our Customer Service Team for any questions you might have.
Kind regards,
Moon Magic
After pressed "signup for newsletter" I got a popup with a discount code. Got error with "only for first time users" I have never bought from this site before...
Reply from Moon Magic 2022-11-30
Hello Daniel,
Thank you for taking the time to leave us a review.
We are sincerely sorry for the inconvenience, please feel free to reconnect with our Customer Support department and they will be happy to check this.
Kind regards,
Moon Magic
Hello Christopher,
Thank you so much for taking the time to leave us a review - it's much appreciated! We hope it will be a 5-star next time! :)
Best Regards,
Moon Magic
Hello Christian,
Thank you for taking the time to leave us a review. We gladly accept all major credit cards (i.e. Visa, Mastercard, etc.) or PayPal.
Kind regards,
Moon Magic
Stone has very little blue color to it, and that is only from one angle
Reply from Moon Magic 2022-11-30
Hello Annamária,
Thank you for taking the time to leave us a review.
We are truly sorry to hear that you are not happy with what you received. Please reach out to our Customer Support team, and they will be happy to find the best possible solution for you.
Kind regards,
Moon Magic
Nothing as of yet haven't received my jewelry as only just purchased it I just hope it's all lagit because the jewelry is absolutely stunning and have been looking for a bracket l thqtbi love for nearly a year and ended up buying 2 rings to so I hope they come and be as beautiful as their pictures
Reply from Moon Magic 2022-11-30
Hello Leah,
Thank you for taking the time to leave us a review. I am sure you will love your new Moon Magic items, and we hope to see a 5-star review next time :)
Kind regards,
Moon Magic
Beautiful rings, But the gold fades away after long term use.
Reply from Moon Magic 2022-11-24
Hello Marisela,
We are truly sorry to hear that your beautiful MM jewelry got damaged!
Please reconnect with our customer service department to discuss your options for a smooth and equitable solution.
Warm Regards,
Moon Magic
I like the ability to click to add to cart and keep shopping. I dislike I cant save several of the pieces for later.
Reply from Moon Magic 2022-11-19
Hello Dustin,
Thank you for taking the time to leave us a review. Please note that the items do remain in your shopping cart, however, might disappear in case they go out of stock in the meantime. We also have an option of creating a wish list on our website, which can help save the items for later.
Kind regards,
Moon Magic
Hello Gary,
Thank you for taking the time to leave us a review! We are sorry to hear that you did not find what you were looking for. Please feel free to reach out to our customer support team, so they could check the availability of the item you wanted to order.
Kind regards,
Moon Magic
if you want an engagement ring that lasts as long as your marriage. don't purchase from here.
I LOVED my Tears of Joy ring from day one. I haven't got the emotional strength to replace my engagment ring.
i work an office job, i looked after it, it was a prized possession. It did not last my 16 month engagment.
Diamonds fell out, the band snapped, i paid hundreds before my wedding to have it fixed for the wedding photos, for it to snap again...
the jewler said it was thin, the gold was pourous, he would not fix it again as it would fall into more pieces.
i gave 2 stars because it was beautiful and for a short while it bought happiness.
the price my love paid for a memory instead of a symbol he can see me wear everyday, hurts.
Moon magic, please don't comment my post. there's nothing in your policies you'll do ect..
The reason i didn't voice my opinion until now, was due to seeing others have gone through this too, because i am still hurt.
Reply from Moon Magic 2022-11-13
Hello Rebecca,
We appreciate you taking the time to leave us a review and we are really sorry that you are not satisfied with your experience. Unfortunately, there is no order number for us to check all the details, please feel free to reconnect with our customer support team so that we can investigate it further.
Kind Regards,
Moon Magic
None of promo codes sent to my email worked, not today or the they of their halloween event,even though the item was not on sale.
Reply from Moon Magic 2022-11-04
Hello Diana,
Thank you for taking the time to write us a review!
We are sincerely sorry to hear that there was an issue with the promo codes. Kindly contact our Customer Support so they could check this for you.
Kind regards,
Moon Magic
Moon magic typically offers me several promotions, which I have yet to use because I wasn't ready. This time, they blocked me from being eligible to use promo codes available to others. Trying to rob me.
Reply from Moon Magic 2022-10-24
Hello Alexandra,
Thank you for your feedback, we appreciate it!
Upon checking the order you've placed we can see that a 10% discount was successfully applied to your order. Please reconnect with our customer support department for any questions you might have.
Kind Regards,
Moon Magic
I am dying of cancer, I ordered the flow ring as I fell in love with it.... the ring I received sat on my shelf (even written in my review) I feel really sad because it was 3 weeks past the month warranty, and they refused to replace it.... they told me I had to pay half to get it replaced..... after the stone just fell out at my engagement party an hour after putting it on... the one they replaced it with was cracked right down the center and the whole stone was chipped half off. I messaged them immediately upon receiving my ring and I felt so sad I bawled for weeks with no ring. My last thing I wanted in my life was my wedding :( I wanted to be buried in my ring. To get another I equally liked that was almost the same price as my original ring I was made pay 200 extra to have my original replaced with a ring I liked. I've been bawling. I don't understand how a business can operate this way. I just severely hope my replacement is beautiful and the quality I've paid for.
Reply from Moon Magic 2022-10-18
Hello Alexandra,
We are sad to hear about the issue you've faced with the jewelry and moreover about your health state.
We’re so sorry that your experience did not match your expectations. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but we definitely wish to deliver the perfect jewelry you deserve.
Upon checking we can see that a new ring has been shipped to you and we do hope you'll like it!
Hope for your patience and understanding!
Best Regards,
Moon Magic
I was given a 20% discount for taking a survey today for my previous purchase, code SURVEY_MM_20, however the page did not accept the discount code, y made this purchase with no discount at the end of the day.
Reply from Moon Magic 2022-10-18
Hello Carlos,
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Our customer support manager will reconnect you soon!
Kind Regards,
Moon Magic
Issue with ordering from phone -- still looking forward to product arrival.
Reply from Moon Magic 2022-10-17
Hello John,
Thank you so much for your order. We are sure that your partner will be over the Moon in love with her new MM jewelry!
Thank you for letting us know about the issue with placing the order. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.
Warm Regards,
Moon Magic
I'm genuinely disappointed by this place. I had the stone fall out of my ring despite only having it for two months. I received a 50% discount to buy yet another ring, when all I wanted was for it to be at least fixed. You shouldn't be selling products with a 1-month warranty knowing it's only gonna last for 2 months. Look elsewhere if you can.
Reply from Moon Magic 2022-10-17
Hello Jasmine,
We appreciate you taking the time to leave us a review and we are really sorry that you are not satisfied with your experience. Unfortunately, there is no order number for us to check all the details, please feel free to reconnect with our customer support team so that we can investigate it further. To further clarify, all our items come with a 30 days warranty. This warranty covers all manufacturer defects in material or workmanship but does not cover natural wear and tear or stone loss after 30 days. Our jewelry is designed to withstand the normal rigors of modern life, but keep in mind that they are still made from precious metals and delicate stones so we strongly recommend to follow jewelry care guides we provide to make your items last years. Please know that we highly value every single feedback we receive from our customers! Once again we apologize for all the inconvenience caused and look forward to having more business with you in the future!
Kind regards,
Moon Magic
€65 import duty on 1 item to ireland which i wasnt made aware of when placing order.
Brought the price of necklace to €270 including postage & packaging.
Nice item but overpriced.
Reply from Moon Magic 2022-10-12
Hello Lou,
Thank you for your feedback, we appreciate it!
Please take into account that Moon Magic cannot control any international taxes or duties, so the customer is responsible for paying any additional charges if they apply to the package. As taxes (VAT) are different depending on country, they are not included in the listed prices of products on our website - it will be collected by the carrier directly during the import process. This information can also be found on our website here - https://moonmagic.com/pages/faq
Hope for your patience and understanding!
Best Regards,
Moon Magic
In checking out, I had an awful time getting my credit card information to be accepted. Same information each time, finally went through on the 4th try! I almost aborted the transaction!
Reply from Moon Magic 2022-10-04
Hello Jeannie,
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.
Warm Regards,
Moon Magic
I signed up for text messages and was told I would get a 10% discount on my first order. I received the code, and it would not work. I feel that they dangle the discount and when you try and use it, it will not work. I most likely would not purchase from them again. Fair is fair. Keep your word when you offer a discount code.
Reply from Moon Magic 2022-09-27
Hello Christopher,
We are very sorry for the trouble with the discount code. Please note that the items you purchased are already on sale and our discount codes can't be applied on sale items as they are already considerably reduced. As stated in the email you received, discount codes are only for full price items. We are very sorry for any inconvenience.
Kind Regards,
Moon Magic
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