Moon Magic creates gemstone jewelry designed to be both meaningful and enduring.Each piece is crafted with authentic, GIA-certified gemstones (Gemological Institute of America), selected for their natural beauty and the energetic properties they’re believed to carry. Our stones are thoughtfully chosen to support intention and self-expression so every piece feels as personal as it is beautiful.Handcrafted in small batches by artisan partners in Jaipur, India (the world’s gemstone capital) each design undergoes four in-house quality checks and features thicker-than-standard plating for lasting durability and elevated craftsmanship.Trusted by over 600,000 customers worldwide and followed by 1.8+ million across Instagram and Facebook, Moon Magic is known for conscious craftsmanship, energy-driven design, and thoughtful details, from flawless finishes to signature packaging.With every order, we give back by funding tree planting through Trees for the Future, helping plant over 750,000 trees to date - because true luxury should uplift both your energy and the world around you.
Written by the business, not verified by us.Moon Magic (moonmagic.com) has a 3.0 out of 5 rating on OK.one, based on 958 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
Reviewers had a great experience with this company. Many buyers share that the jewelry pieces are truly stunning, beautifully crafted, and feature gorgeous stones that look even better in person. Shoppers also warmly appreciate the helpful support team, noting that staff members are exceptionally kind, quick to assist, and keep everyone closely updated throughout the process. Some people were dissatisfied with delivery delays, explaining that shipping times occasionally took much longer than initially promised or expected. Others also noted that certain items did not quite match the online pictures or that the metal plating faded quickly over time.
Auto-generated from all reviews of this business. For reference only.There were not any rose gold chains, and the items I originally was looking for are sold out.
Hello Audrey, Thank you for your order, we appreciate your business. We are launching new products at the moment (inluding new necklaces) that's why some older models can get out of stock. Please subscribe to our newsletter to be the first to know about new arrivals, sales and discounts. Best Regards, Moon Magic
Credit car process was not accepting a couple cards
Hello Sean, Thank you for your feedback, we appreciate it. We are sorry to hear you've had issues with paying the purchase. Please reconnect with our customer support department for any questions you might have. Kind Regards, Moon Magic
I do not like I cannot choose another type of payment like debit cards, as I have several electronic and physically mastercards I wanted to use specifically for this payments.
Hello David, Thank you for your order, we appreciate your business. We will definitely keep in mind your request and implement once it's possible. Warm Regards, Moon Magic
I'am a wholesaler but since are customs is strict on our country I have to get below 200 dollars orders but a constantly ordering but not just one time big orders. Since its just a small batch of orders can you please consider a fast shipping. bec I have to wait 45 days for my rings and I have difficulty on my customers bec of the long waiting.
Hello Riza, Thank you for your order, we appreciate your business. Upon checking we can see that the last purchase you made was delivered within 4 days, we hope it's satisfactory for you. Best Regards, Moon Magic
Just became a loyalty member I reached sparkle status and gave me the discount code and when I went to check out code did not work and also my 5% extra off for my birthday discount also did not apply
Hello Javish, We are very sorry for the trouble with the discount code. Please note that the items you purchased are already on sale and our discount codes can't be applied on sale items as they are already considerably reduced. As stated in the email you received, discount codes are only for full price items. We are very sorry for any inconvenience. Best Regards, Moon Magic
My wife wanted this item for mother's day. I was offered a 10% discount that was not applied to my order.
Hello Nick, We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone! Please reconnect with our customer service department with any questions regarding discounts and we will be glad to help. Kind Regards, Moon Magic
Welcome code wouldn't work due to a mixed cart. Had to remove items that didn't qualify. So, I took my money elsewhere for those items. Online customer service explained the issue but had no alternate solutions and was fine with me taking my money elsewhere.
Hello Peter, We are very sorry for the trouble with the discount code. Please note that our discount codes can't be applied on sale items as they are already considerably reduced. As stated in the email you received, discount codes are only for full price items. We are very sorry for any inconvenience. Best Regards, Moon Magic
Just ordered the ring dint fully know how it's gonna go. Haven't gotten a confirmation email yet. But still waiting. Will give full review once I get the ring
Hello Cody, Thank you so much for your order, you've chosen a very beautiful bundle! Please check your Spam folder, the confirmation email could get there. Please reconnect with our customer support department for any questions you might have. Best Regards, Moon Magic
Couldnt pay with card that wanted to cause you only take mastcard and visa. Not going to be a surprise for the wife.
Hello Arthur, We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Kind Regards, Moon Magic
Payment was hard to process. Tried to charge my card 3 times.
Hello Ryan, Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Kind Regards, Moon Magic
So far ordering has been ok apart from the 10%off ,I was refused it saying it was for new customers only , which I am a new customer ,but still couldn't get it .
Hello Michelle, We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Please reconnect with our customer service department for any questions regarding the discount code. Best Regards, Moon Magic
It looks cool Hopefully it will be as good as it looks
Hello Chaney, Thank you so much for your purchase! We are sure that you will be over the Moon in love with your new MM jewelry! Kind Regards, Moon Magic
Order value stated free shipping but was still charged £7.90 🤬
Hello Allan, Thank you so much for your order, we appreciate your business! We would like to clarify that we advise free shipping only for orders over $50 sent within the USA. Shipping fee for all international orders is $8.90. Hope for your patience and understanding. Please reconnect with our cusromer support department for any questions you might have. Best Regards, Moon Magic
I ordered my fiance a rose gold set as a engagement ring. The rings were at first beautiful but one of the rings turned completely brown and now she can't even wear it because it stains her finger everytime she wears it... I've reached out to the company to see if they'd make it right but haven't heard back yet. The other rings are beautiful it's just a shame she can't wear them as intended.
Hello Anthony, Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please reconnect with our customer service department to discuss your options for a smooth and equitable solution. Best Regards, Moon Magic
I have ordered an item 14 days ago. The item has shipped. This is where my review is important. The shipping shows the item has been in 1 location for a week. I have reached out for an update and was told there are increased procedures in place because of the current situation that is causing delays in delivery. No estimated delivery date? no understanding on how long shipping takes with these new procedures in place... Just an automated response. I can not give a review on the product yet... I am sure it will be fine but honestly I wish I knew about the hands off shipping status before I ordered as I am not so sure I would have made the impulse purchase with knowing this. Updated it was two days since vendor said they would update me, no update yet. Last message was they were waiting to hear back from their shipping department. Honestly it was just something nice I picked up for my wife... Not worth this much trouble. I can now say customer service is poor, and this is sketchy
Hello David, We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Our sincere apologies on the behalf of the carrier for the delay. Please reconnect with our customer support department for more updates. Hope for your patience! Best Regards, Moon Magic
Was quite unsatisfied with the necklet and ring I brought from Moon magic, First it set me back £150 with an additional £45 from international fees that I wasn't aware of. The jewellery its self is not anything to be pleased with, the moonstones are dull and have no shine or life to them and almost looked old as if they had been lying around in a box for months. I felt as if they weren't worth the money and that I wouldn't be buying from you again.
Hello Natasha, We’re so sorry that your experience did not match your expectations. This is on us. We stand behind our products and are dedicated to finding an equitable outcome for each shopper on a case-by-case basis. Please reconnect with our customer service department to discuss your options for a smooth and equitable solution. Best Regards, Moon Magic
Meet my order with 2 to 3 day shipping in hopes to get gifts for Valentine’s Day it is now two days from Valentine’s Day and my order has not shipped yet.
Hello Alvarez, Thank you for your order, we appreciate your business. You've chosen very beautiful and unique pieces, one of the items is from the pre-order collection. It's mentioned on the website that it will be available between March 15th - April 4th, then your entire order will be shipped. Please reconnect with our customer support department for any questions you might have. Best Regards, Moon Magic
Signed up and got my discount code. Entered it at checkout and it’s not valid. Just hope what I get is as advertised
Hello Chris, We are very sorry for the trouble with the discount code. Please note that the items you purchased are already on sale and our discount codes can't be applied on sale items as they are already considerably reduced. As stated in the email you received, discount codes are only for full price items. We are very sorry for any inconvenience. Best Regards, Moon Magic
Gem fell out of ring in less than 1 week. My wife was very sad so I’m getting her another. Hope this one lasts longer
Hello Adam, Thank you for sharing your insights with the Moon Magic community. We appreciate your honesty and are taking all customer feedback (both positive and negative) seriously. We stand behind our products and are dedicated to finding an equitable outcome for each shopper on a case-by-case basis. Please reconnect with our customer service department to discuss your options for a smooth and equitable solution. Best Regards, Moon Magic
A surprise £50 import fee on top of the postage already paid. Would appreciate full transparency upon checkout. That's the price of one of the items bought so not really worth it if buying from UK. I could reject it but I will be charged an admin fee and end up with no product. Delivery should be better managed, have never had this trouble with any other items I've bought overseas.
Hello Stacey, Thank you for sharing your insights with the Moon Magic community. We appreciate your honesty and are taking all customer feedback (both positive and negative) seriously. We are sorry to hear that you had to pay taxes but as it's mentioned on our website - Moon Magic cannot control these costs and is not responsible for any duties/taxes applied to the package, so the customer will be responsible for paying additional charges if they apply. Please reconnect with our customer service department for any questions you might have. Best Regards, Moon Magic
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