5 August 2026
Happy with maternal speed offere.
About MoonPay
Data updated- Website
- moonpay.com
- Category
- Electronics & Technology
- Location
- United States · Miami
- Status
- Unclaimed
- Last 12 months
- 207 reviews
- Replies to negative
- 89% (31/35)
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Is MoonPay legit?
MoonPay (moonpay.com) has a 4.2 out of 5 rating on OK.one, based on 207 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 80% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 89% of negative reviews. Last updated 2026-08-10.
What people say
Super fast Super reliable
You make things easier
Very easy and efficient
Difficult to withdraw
Great games excellent payouts recommend.!!
My card was rejected for no reason
My card was rejected for no reason. I took a picture of it, and I was blocked for no reason at all. We shouldn't rely on artificial intelligence and block people so stupidly.
Reply from MoonPay2026-08-06
Hello Mohamed, We’re aware of our ongoing conversation via email and want to assure you that we're actively looking into it. We’ll get back to you as soon as possible—thank you for your patience. Best regards, MoonPay Support
To expensive Very expensive doing it this way as my…
Very expensive doing it this way as my last one cost me nearly $40.00 dollars to buy crypto
Reply from MoonPay2026-08-06
Hello Ned, Thank you for sharing your feedback regarding the fees associated with buying cryptocurrency through MoonPay. We understand your concern about the fees, and we want to assure you that transparency is paramount to us. Before confirming your payment, all applicable fees, including the dynamic network fee, is displayed upfront. These fees are determined based on current blockchain network conditions and are subject to change. For a detailed breakdown of our fees, you can refer to our pricing disclosure page at https://www.moonpay.com/legal/pricing_disclosure. We genuinely appreciate your feedback, as it helps us improve our services and provide a better experience for all our users. If you have any further questions or concerns, please feel free to reach out to us here at https://support.moonpay.com/. Best regards, MoonPay Customer Experience
Super quick turnaround
THE BEST CRYPTO APP
THE BEST CRYPTO APP EVER
I like and trust MoonPay most .
I like and trust MoonPay most .. just alot of error messages all the time!
Reply from MoonPay2026-08-06
Hello Tyler, We're sorry you've experienced difficulties with MoonPay. Please contact us at https://support.moonpay.com/ with a description of your issue. Our customer support team will get back to you as soon as they can.
always declined by bank
Reply from MoonPay2026-08-06
Hello Virgelene, We're sorry to hear you've had difficulties with MoonPay. We've reached out to you via email to follow up on your case directly. Best regards, MoonPay Support
I was scammed by you people
I was scammed by you people. Somebody broke into my phone and used moon pay and stole money from my bank account. I’m waiting for the Houston Police Department to get here so I can give them all the information.
Reply from MoonPay2026-08-06
Hello Frank, Thank you for bringing this to our attention, and we’re truly sorry to hear about your experience. We understand how distressing situations like this can be. If you believe you may have fallen victim to a scam, we recommend taking the following steps: - Report it to your local law enforcement and provide all relevant details, including wallet addresses and communication records. - Secure your finances by contacting your bank or card provider immediately if you shared any financial information. Please note that cryptocurrency transactions are irreversible once completed. We also encourage you to contact our support team at https://support.moonpay.com so we can review your case further and support you as best as possible. Best Regards, MoonPay Customer Experience
Had account for a while now
Had account for a while now, but needing to prove my income for a second time is going too far
Reply from MoonPay2026-08-06
Hello Jeremy, We require all users to complete an identity verification process to comply with international KYC/AML regulations and to help keep everyone safe. Depending on your region, specific documents may be needed to meet our compliance and anti-fraud standards. Best regards, MoonPay Customer Experience
Yes thanks fore your moonpay
Fast transactions
Fast transactions, quick problem resolution, excellent!
Best out there ..fast and reliable
Buying and sending the bitcoins has…
Buying and sending the bitcoins has been very fast to my own wallet address. Great service, including chatting to the help.
Very helpful thank you very much and…
Very helpful thank you very much and understanding .
No problems
No problems, doing well, thx
The system is working very poorly
The system is working very poorly. Even worse.
Reply from MoonPay2026-08-06
Hello Khamidullo, We're sorry you've experienced difficulties with MoonPay. Please contact us at https://support.moonpay.com/ with a description of your issue. Our customer support team will get back to you as soon as they can. Best regards, MoonPay Customer Experience