About MoonPay
Data updated- Website
- moonpay.com
- Category
- Electronics & Technology
- Location
- United States · Miami
- Status
- Unclaimed
- Last 12 months
- 207 reviews
- Replies to negative
- 89% (31/35)
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Is MoonPay legit?
MoonPay (moonpay.com) has a 4.2 out of 5 rating on OK.one, based on 207 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 80% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 89% of negative reviews. Last updated 2026-08-10.
What people say
Good experience
Good experience. Easy payments
Good experience so far
It's only been a few weeks since using MoonPay but so far my experience has been good. Ease of use and ease of processing transactions.
Fantastique
Transfers are fast and easy
Transfers are fast and easy. I just didnt give 5 stars because the fees are high in my opinion.
Moon pay has been very consistent and…
Moon pay has been very consistent and effortless to use.
Just love using moonpay
Just love using moonpay. Where are some jerseys from your sponsoring sports?
I was scammed and lost $5k.
My account at Moon Pay was hacked and I have no idea how it happened. In the process 5 transactions went thru my bank account and I have lost $5,000 with both you and my bank saying there is nothing that can be done to retrieve it. I have used Moon Pay before and never had any issue, but somehow they got my bank info and stole from me.
Reply from MoonPay2026-08-05
Hello, Thank you for bringing this to our attention, and we’re truly sorry to hear about your experience. We understand how distressing situations like this can be. If you believe you may have fallen victim to a scam, we recommend taking the following steps: - Report it to your local law enforcement and provide all relevant details, including wallet addresses and communication records. - Secure your finances by contacting your bank or card provider immediately if you shared any financial information. Please note that cryptocurrency transactions are irreversible once completed. We also encourage you to contact our support team at https://support.moonpay.com so we can review your case further and support you as best as possible. Best Regards, MoonPay Customer Experience
Nothing is wrong with this app its a…
Nothing is wrong with this app its a good app to use .i dont want to use any other app.
Reply from MoonPay2026-08-05
Hello Fran, We are happy to hear you have had a positive experience with MoonPay however, we noticed you gave us a low star review. Could you give us another chance and reconsider amending your review? Your feedback is important to us! Best regards, MoonPay Customer Experience
It's the best program I've used for…
It's the best program I've used for what I need. Quick and user friendly
Excellent experience
Stellar experience
Moonpay give me better rate for my money
Best transaction time and no problems…
Best transaction time and no problems processing. Very happy!!
Easy to use
Easy to use, quick and low fees!
Quick and easy
Good Stuff- simple and ez tbh
How easy it is to do transactions
How easy it is to do transactions! You make everything from start to finish simple! It is awesome!
I’m finding it difficult to navigate
I’m finding it difficult to navigate, I did a test, now I can’t find my way back.
Reply from MoonPay2026-08-05
Hello there, We're sorry you've experienced difficulties with MoonPay. Please contact us at https://support.moonpay.com/ with a description of your issue. Our customer support team will get back to you as soon as they can. Best regards, MoonPay Customer Experience
Great service
Fast transaction with reliable service. Moonpay is awesome.
I have only been able to purchase with…
I have only been able to purchase with Moonpay 3 times out of over 25 attempts. Beyond frustrating!!! I did reach it to support at Moonpay. The buck was passed on. 🤨
Reply from MoonPay2026-08-05
Hello there, We're sorry you've experienced difficulties with MoonPay. Please contact us at https://support.moonpay.com/ with a description of your issue. Our customer support team will get back to you as soon as they can. Best regards, MoonPay Customer Experience