A
Aaron Anton · 1 review · Verified · Experienced 2026-08-01 ·
★★★★★
About MoonPay
Data updated- Website
- moonpay.com
- Category
- Electronics & Technology
- Location
- United States · Miami
- Status
- Unclaimed
- Last 12 months
- 207 reviews
- Replies to negative
- 89% (31/35)
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Is MoonPay legit?
MoonPay (moonpay.com) has a 4.2 out of 5 rating on OK.one, based on 207 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 80% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 89% of negative reviews. Last updated 2026-08-10.
What people say
Stress free
I can really see the effort MoonPay…
I can really see the effort MoonPay puts into improving the user experience every day. I no longer have any issues sending money to people overseas. It's become an incredibly easy, fast, and secure way to make payments, pay team members, and send money to friends and family. Thank you, MoonPay, for making international transfers so simple and reliable. Looking forward to seeing you keep growing.
Seamless experience 🤑.
Seamless experience 🤑.. so stressless 😊..
£7.31 to exchange 140 pound 🤬
Reply from MoonPay2026-08-05
Hello Daniel, Thank you for sharing your feedback regarding the fees associated with buying cryptocurrency through MoonPay. We understand your concern about the fees, and we want to assure you that transparency is paramount to us. Before confirming your payment, all applicable fees, including the dynamic network fee, is displayed upfront. These fees are determined based on current blockchain network conditions and are subject to change. For a detailed breakdown of our fees, you can refer to our pricing disclosure page at https://www.moonpay.com/legal/pricing_disclosure. We genuinely appreciate your feedback, as it helps us improve our services and provide a better experience for all our users. If you have any further questions or concerns, please feel free to reach out to us here at https://support.moonpay.com/. Best regards, MoonPay Customer Experience
Very fast and reliable
Lightning fast
THEY REJECT YOU THEN HOLD YOUR DATA HOSTAGE - AVOID AT ALL COSTS
I applied for a partner account at MoonPay for my platform CreatorTab (creatortab.com). My application was rejected. That's fine. What's NOT fine is what happened next: 🚨 MOONPAY IS HOLDING MY DATA HOSTAGE 🚨 • Contacted support 3 TIMES via chat • Sent FORMAL GDPR deletion request • Emailed privacy@, dpo@, support@ - ALL BOUNCE BACK AS "UNMANAGED" • Chat agents (Noah, Lou) keep copy-pasting "we appreciate your patience" and then CLOSE THE CHAT without resolving anything • Zero action after DAYS of waiting This is a CLEAR VIOLATION of GDPR Article 17 (Right to Erasure). They are ILLEGALLY refusing to delete my data. ⚠️ WARNING TO OTHER BUSINESSES: If you apply for MoonPay partner program and get rejected, they will KEEP YOUR DATA and IGNORE your deletion requests. Their "support" is just bots and agents trained to waste your time. MoonPay is NOT GDPR compliant. They are NOT trustworthy. They are NOT professional. AVOID. AVOID. AVOID. Find another on-ramp provider. These people do NOT respect your privacy rights and will hold your data hostage the moment you're not useful to them anymore. SHAME ON YOU MOONPAY.
Reply from MoonPay2026-08-05
Hello, We’re sorry to hear about your experience and understand how serious data privacy concerns are. Please contact us through https://support.moonpay.com and include your existing case details so the appropriate team can review your deletion request and follow up directly. Best Regards, MoonPay Customer Experience
Efficient fast
Quick and easy
Great experience
Fast and reliable
Amazing! Very easy to use smooth transaction
Very easy to use smooth transaction
the worst payment gateway with high…
the worst payment gateway with high transaction fees
Reply from MoonPay2026-08-05
Hello, Thank you for sharing your feedback regarding the fees associated with buying cryptocurrency through MoonPay. We understand your concern about the fees, and we want to assure you that transparency is paramount to us. Before confirming your payment, all applicable fees, including the dynamic network fee, is displayed upfront. These fees are determined based on current blockchain network conditions and are subject to change. For a detailed breakdown of our fees, you can refer to our pricing disclosure page at https://www.moonpay.com/legal/pricing_disclosure. We genuinely appreciate your feedback, as it helps us improve our services and provide a better experience for all our users. If you have any further questions or concerns, please feel free to reach out to us here at https://support.moonpay.com/. Best regards, MoonPay Customer Experience
Fast and easy
Good fast service
Good fast service, service charges are too much
Reply from MoonPay2026-08-05
Hello, Thank you for sharing your feedback regarding the fees associated with buying cryptocurrency through MoonPay. We understand your concern about the fees, and we want to assure you that transparency is paramount to us. Before confirming your payment, all applicable fees, including the dynamic network fee, is displayed upfront. These fees are determined based on current blockchain network conditions and are subject to change. For a detailed breakdown of our fees, you can refer to our pricing disclosure page at https://www.moonpay.com/legal/pricing_disclosure. We genuinely appreciate your feedback, as it helps us improve our services and provide a better experience for all our users. If you have any further questions or concerns, please feel free to reach out to us here at https://support.moonpay.com/. Best regards, MoonPay Customer Experience
Adorable 🥰 I love it faster and easy…
Adorable 🥰 I love it faster and easy that is most important ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
this is the worst company I could…
this is the worst company I could remember of. I lost my money because they book it from my debit card und refused to refund the wrong payment. I don‘t want to do anything again with them.
Reply from MoonPay2026-08-05
Hello Jean, We're sorry you've experienced difficulties with MoonPay. Please contact us at https://support.moonpay.com/ with a description of your issue. Our customer support team will get back to you as soon as they can. Best regards, MoonPay Customer Experience
I like it because I couldn't make the…
I like it because I couldn't make the payment with my debit card and moonpay made a way for me with a small fees.
BEWARE - do not fall for this
Was literally robbed. Placed an order, it never arrived. Filed a dispute with my card company and was not able to get my money back. Do not trust - do not use.
Reply from MoonPay2026-08-05
Thank you for sharing, We’re very sorry to hear that your order did not arrive and understand how concerning this must be. Please contact our support team at https://support.moonpay.com with your order details so they can review what happened. Best Regards, MoonPay Customer Experience