MoonPay (moonpay.com) has a 4.2 out of 5 rating on OK.one, based on 207 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 80% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 89% of negative reviews. Last updated 2026-08-10.
Payment transfer is almost quick
Hello, Thank you for your feedback! We’re glad your payment transfer was processed quickly. Please let us know how we can earn your fifth star at https://support.moonpay.com. We’d appreciate you reconsidering your rating afterward. Best Regards, MoonPay Customer Experience
I put $700 in and it’s blocked and I need to send it bad I won’t never use this again and I will tell all my friends this isn’t right
Hey there, We’re sorry to hear that your funds are currently unavailable and understand how urgent this feels. Please contact our support team at https://support.moonpay.com with your account and transaction details so they can review the situation. Best Regards, MoonPay Customer Experience
Very bad expirience, asking me for my personal information, never expirienced anythnig like thus from other applications
Thank you for sharing, We’re sorry the information request made you uncomfortable. Please contact our support team at https://support.moonpay.com so they can review your concerns and provide guidance regarding your experience. Best Regards, MoonPay Customer Experience
Smooth and easy! Great Job Guys :-)
It's. Help full and great to provid what customers. Net
Everything is quite kosher now. The issues were on my part in the beginning as I was very unfamiliar with this site and how things worked. 🙏🏼
Moonpay has been very convienient on my crypto journey some coins cannot be purchase directly through exchanges and wallets moonpay makes it seemless
Speed of transaction and always send emails to confirm!
The ease of use with my wallets. Fast transactions. And timely support.
take a lot of money oht for fees and processing that you lose out on $10+ dollars in crypto
Hello Dasia, We understand that fees can be frustrating, and we're always looking for ways to make transactions more affordable. Since you're eligible, we recommend using your MoonPay balance! With a MoonPay balance, users in the EU, UK, or US can top up in Euros, British Pounds, or US Dollars — and the best part is that there are no MoonPay fees to buy or sell crypto from your balance. You can also withdraw your balance at any time without any cost. It's quick, easy, and cost-effective — Plus, your balance never expires and remains available whenever you need it. Just note that when topping up using PayPal and/or Venmo, this is not applicable and fees would be charged. For more information, please visit: https://support.moonpay.com/customers/docs/moonpay-balance. Best Regards, MoonPay Customer Experience
MoonPay is easy to use, works quickly and efficiently
It took forever to verify its my account, Like they keep saying we deposited this amount and just ended up taking money from me. on top of that it took forever to get verified. It took me nearly a hour just to get verified to add money. This app needs work and these idiots need to understand their are other ways to verify stop living in the past.
Hello Vishnu, We require all users to complete an identity verification process to comply with international KYC/AML regulations and to help keep everyone safe. Depending on your region, specific documents may be needed to meet our compliance and anti-fraud standards. Best regards, MoonPay Customer Experience
Moon pay is the easiest and most hospitable of all the crypto apps I’ve worked with. They also have a good customer service team that tries to get to your issues asap. I would and have definitely recommended Moon Pay to my friends and family that use cryptocurrency.
Hi there, We’re sorry the process took longer than expected. Please contact our support team at https://support.moonpay.com so they can review the transaction and assist you further. Best Regards, MoonPay Customer Experience
207 reviews matching