About MoonPay
Data updated- Website
- moonpay.com
- Category
- Electronics & Technology
- Location
- United States · Miami
- Status
- Unclaimed
- Last 12 months
- 207 reviews
- Replies to negative
- 89% (31/35)
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Is MoonPay legit?
MoonPay (moonpay.com) has a 4.2 out of 5 rating on OK.one, based on 207 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 80% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 89% of negative reviews. Last updated 2026-08-10.
What people say
I have to get in and get it done get out
Lowered cost in the Ease of using the app
Ease of use. Low cost per transaction
Ease of use.
yay!
This is the 3 or 4th time I've submitted a review.
Need monthly increase
I just wish to raise my monthly balance. But for the most part everything is great!
This company might want to improve by…
This company might want to improve by taking care of its loyal customers who made them who they are today.
Reply from MoonPay2026-08-03
Hello Chris, We're sorry you've experienced difficulties with MoonPay. Please contact us at https://support.moonpay.com/ with a description of your issue. Our customer support team will get back to you as soon as they can. Best regards, MoonPay Customer Experience
Fast and easy!Fees could lower though
Everything went so smoothly
It was quick and easy
It was quick and easy. Had no issues
I was told by a friend to try moonpay
I was told by a friend to try moonpay They accept debit cards. I did & they became my new favorite place to buy btc. Its so simple & easy. I just followed the app. Thank you ❤️ Will def keep using, as I just did today
Good
Good Very much paz
Quick and easy
Quick and easy. Thanks 👍
Really quick transactions.
I want my money back now please
I want my money back now please. The experience was not good. It took a day and a half. The people that were helping me were liars. I paid $300 and got nothing. I will be filing an investigation with my bank.
Reply from MoonPay2026-08-03
Hi Joni, We're really sorry to hear about your experience and we completely understand how frustrating and upsetting this must be. We've reached out to you directly via email to gather more details about what happened so we can look into this properly. Please check your inbox, including your spam or junk folder, and reply at your earliest convenience. We appreciate your patience and we genuinely want to help get this resolved for you.
So easy to transact and to track
So easy to transact and to track, what a long way to easy buying crypto has come from when I first attempted
Easy to use and service is always on…
Easy to use and service is always on time!
Good and competitive
Good and competitive platform for crypto!!!fast and reliable!!!
I used it one time to connect to Trust…
I used it one time to connect to Trust app and it occurred one time and I can’t do it anymore if it was confusing
Reply from MoonPay2026-08-03
Hello Mark, We're sorry you've experienced difficulties with MoonPay. Please contact us at https://support.moonpay.com/ with a description of your issue. Our customer support team will get back to you as soon as they can. Best regards, MoonPay Customer Experience
It was great to purchase bitcoin…
It was great to purchase bitcoin easily. But I think the fees are too much.