Yes I like your service but you can do…
Yes I like your service but you can do more better by increase my debt card limit and make bitcoin available fast in my wallet thanks 🙏🏼
About MoonPay
Data updated- Website
- moonpay.com
- Category
- Electronics & Technology
- Location
- United States · Miami
- Status
- Unclaimed
- Last 12 months
- 207 reviews
- Replies to negative
- 89% (31/35)
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Is MoonPay legit?
MoonPay (moonpay.com) has a 4.2 out of 5 rating on OK.one, based on 207 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 80% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 89% of negative reviews. Last updated 2026-08-10.
What people say
The time it took to send my husband…
The time it took to send my husband money overseas
Smooth
Smooth, nothing complicated about the process at all … !!
Needs better customer service
I love this app but I contacted customer service multiple times and it just seems like no one can help so I just let it go. I don’t know what to do anymore.
Moonpay works good
Moonpay works good. I have no issues using it. The only problem with moonpay is it costs to much.
Easy to use and efficient and anyone…
Easy to use and efficient and anyone can do it
Yupo
Yeah I think I have a few more things to do
Reply from MoonPay2026-08-04
Hello there, If you have experienced difficulties with MoonPay. Please contact us at https://support.moonpay.com/ with a description of your issue. Our customer support team will get back to you as soon as they can. Best regards, MoonPay Customer Experience
Easy to use
Easy to use and good service.
Fast and easy
It's working good I have verified so…
It's working good I have verified so that's good just kind of slow but it does work sometimes it works really good I give you a four star
Easy and convenient
Dear excellent service
These service was easy to use and very helpful didn't have to change a thing
Fast decent fees
I seen a bonus for match up to 50$ and…
I seen a bonus for match up to 50$ and I didn’t receive it
Reply from MoonPay2026-08-04
Hello, We’re sorry to hear that you did not receive the bonus you expected. Please contact our support team at https://support.moonpay.com with the relevant promotion and transaction details so they can review your case. Best Regards, MoonPay Customer Experience
Quite OK this time
This time I had to reset my crypto wallet, which was stored in the app so far. So just 4 stars this time.
Ease of Use
Great service for convenient and confidential transactions
After the correction of bugs
After the correction of bugs, this version is working properly
KYC was a priority that made the whole…
KYC was a priority that made the whole experience feel safe and professional. Transactions went thru smoothly and cost were reasonable!
I moon to the moon🤩🚀
No alternative options to fund trading…
No alternative options to fund trading as NAB shuts the door to Moonpay
Reply from MoonPay2026-08-04
Hello Helmut, It looks like your transaction didn’t go through because the bank’s security check (3D Secure) wasn’t completed. This can happen if a verification prompt—like a text or app notification—was missed. Your card was not charged. If you see a pending transaction, it’s a pre-authorization hold that will be released within up to 10 business days, depending on your bank. You can try again after checking with your bank, or use a different card. If you have any further questions, feel free to contact us via https://support.moonpay.com— we’re happy to help! Best regards, MoonPay Support