Super Helpful
Elsa was extremely patient and helpful.
About Motion Array
Data updated- Website
- motionarray.com
- Category
- Media & Publishing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 99 reviews
- Replies to negative
- 0% (0/30)
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About this business
Everything you need to create stunning videos. Motion Array is a marketplace with over 800K quality creative assets including templates, footage, photos, graphics, music and SFX, for anyone who wants to create.
Written by the business, not verified by us.Is Motion Array legit?
Motion Array (motionarray.com) has a 3.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. Opinions are polarized: 70% rate it 4 stars or higher while 25% give 1 star; The business has not yet replied to negative reviews; 99 of them were added in the last 12 months. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers consistently praise the helpful and prompt support team, noting that staff members are courteous and resolve issues very efficiently. Many users truly appreciate the wide selection of stock elements and resources available on the platform for editing projects. However, some people mentioned difficulties regarding subscription cancellations, describing hidden renewal buttons and tricky account management processes. Others also experienced frustrating website glitches, technical errors, and slow customer support response times when trying to resolve account issues. Some consumers even noted problems with content compatibility or receiving delayed help during urgent technical problems.
Auto-generated from all reviews of this business. For reference only.What people say
Motion Array is a straight-up scam.
Motion Array is a straight-up scam disguised as a service. I told them multiple times to cancel my subscription — sent tickets, emails, everything. Their site is broken (the “Invoices” page doesn’t even load, the “Cancel” button is hidden like it’s the dark web), and support is a useless bot that just keeps creating tickets with ZERO human response. Guess what? They kept charging me anyway. $36 down the drain even after I said I didn’t want a refund, didn’t want an extension, didn’t want a discount — JUST CANCEL. They ignored me until I had no choice but to CANCEL MY ENTIRE CARD just to stop them from bleeding me every month. Imagine how insane that is — I literally had to kill my own card to stop Motion Array from stealing my money. This company is predatory. They make canceling impossible, they hide behind a bot wall, and they keep charging you no matter what you say. Save yourself the pain and stay far, FAR away. If you value your time, money, and sanity, avoid Motion Array. They don’t care about their customers, they care about trapping you in a subscription and making it as painful as possible to leave.
Support was helpful the entire way
Support was helpful the entire way. It took several back and forths to find the problem, but we solved it!
Hidden subscription cancellation and repeated charge
I didn’t like that I couldn’t find the button to cancel my paid subscription — it took me 25–30 minutes. I had to search for information on the internet on how to do it, since I couldn’t find the cancellation button myself. This wasted my time. After canceling the subscription (which I canceled correctly), I was still charged. The cancellation button is hidden, and I believe this is not fair to your customers. Because of your methods of forcibly retaining users, I had a negative impression of your service. For this reason alone, I will not return to you again. All the best.
Really Fast
quick and efficient!
Ava, my CSR, and the AI assistance were quick and efficient!
Motion Array speeds up our production process
Love Motion Array. We are a 4 people multimedia department that creates videos and animations for marketing and education content. We regularly use footage, motion graphic, music, templates, almost every thing. Motion Array speeds up our production process so much.
DON'T USE THIS PLATFORM !!!!
Can't cancel the subcription like that ? No worries, you'll get my one star review and you deserve it. You wanna keep stealing your client and make it a nightmare to cancel the current plan ? I'll advise all my coworkers and we'll never use your website again. What a shame in 2025 companies still thinks it's wise to do that.
Great Customer Service!
Axl one of the Customer Success Specialist was very communicative and solved my issue very quickly. Really appreciate the promptness in solving my issue.
Attention MotionArray Employees!
I had an interesting experience recently. I registered as a seller on MotionArray and uploaded 193 video stocks. Later, MotionArray did not accept my items, but accepted items from 1-2 sellers on the site without any problems. Those items were of the same quality as mine. In fact, the items I made were sometimes better, since I have 15 years of animation experience. I wrote this to MotionArray support, and one of their employees canceled my item upload rights. They did not answer my question, they just aggressively tried to remove me from the site. At that time, I realized that the new supporter or moderator of the site is an unprofessional person, I hope this will be an idea for people who want to start MotionArray for the first time :)
Absolutely terrible
Absolutely terrible. Customer service non existent. They portray like this really improves work flow it really doesn't. Stay away from this company. As they also make it where you can't cancel without talking to support which once again is never answering. I'm going to have to charge back with my card
I had an issue with my Motion Array…
I had an issue with my Motion Array account, and I contacted Artlist’s support team. I am very impressed, especially with Aileen. She responded extremely quickly and was very helpful in resolving my concerns. Highly recommend!
Great support
they Charge you even you cancel your sub
once you enter your credit card YOU cant remove it beyourself...you must contance to the support so they remove it....two mothns in a row they chage me 40$ even i cancel my sub in the first month and they said you will be refund, money hunger site that they don allow you to remove YOUR credit card
Great Team!
Easy and Efficient
Easy and quick response – love the product and service
I’m really glad with their customer…
I’m really glad with their customer support, and the platform itself helps me a lot as a video editor.
Fast reply and kind support
Fast reply and kind support. The UI is very appealing and easy to navigate, with very cool assets. Is just a bit slow.
I really like motion array
I really like motion array - I’ve tried a lot of the different stick sites like this and they have a really wide array of footage and assets - I would say their strength is in motion graphics and assets - but the footage and music collections are both pretty decent and has worked for me on many professional jobs where I’ve needed to fill in gaps. Their customer service has also been really good too, and I when I had an issue accessing my account (because of an email issue) they got me back in incredibly quickly!
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