Doing a great job
Luis Torres has been great in assisting me with all of my request and making my job easier. Thank you for the support and ease of use on your system.
About MSC Industrial Supply Co.
Data updated- Website
- mscdirect.com
- Category
- Construction & Manufacturing
- Location
- United States · Melville
- Status
- Unclaimed
- Last 12 months
- 63 reviews
- Replies to negative
- 100% (9/9)
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Is MSC Industrial Supply Co. legit?
MSC Industrial Supply Co. (mscdirect.com) has a 4.3 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 80% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Overall pretty good
The website is a bit slow to load pages but otherwise it's all pretty easy to use and to know if your getting the right tool
EASY website to navigate always very…
EASY website to navigate always very good quality products and had free fast shipping.
great price for our shop
Received the items as ordered and fast…
Received the items as ordered and fast shipping
Tools were supposed to be delivered 2…
Tools were supposed to be delivered 2 days earlier than arrived.
Reply from MSC Industrial Supply Co.2026-08-04
We sincerely apologize that your tools did not arrive on the expected date. If you’d like to discuss this further, please contact Customer Care by email at [email protected] or by phone at 1-800-645-7270.
Ordered that item I needed quickly and…
Ordered that item I needed quickly and it arrived the next day. Job completed and shipped.
Great Tech Support
Your technical support was very responsive.
Spot on experience!
I received the wrong Item
I received the wrong Item. and it was replaced with the right one with no problem. MSC Customer Reps go out of there way to make your experience good.
excellent website
excellent website, easy to navigate, fast delivery
The best customer service
The best customer service. They were very responsive to my error and processed a refund asap. Can't find service like this much these days. Thank you MSC!
The main issue is the shipping process
The main issue is the shipping process. It is taking much longer than expected, and there has been no update on any of the purchase orders we placed. Our credit cards have not been charged yet, and none of the items have been shipped. On the positive side, your international support team has always been very kind, professional, and helpful whenever we call. The concern is not with the customer service, but with the lack of visibility and flexibility in the shipping process. Your website does not allow us to track progress, modify orders, or make changes online, so we have to rely entirely on phone calls. Improving order status visibility and providing self-service options through the website would significantly enhance the customer experience.
Reply from MSC Industrial Supply Co.2026-07-30
Thank you for your feedback. We're sorry for the delays and lack of communication regarding your orders. Someone from our team will be reaching out to you to provide an update on your orders. We appreciate your kind words about our international support team. We also value your suggestions around order tracking and self-service capabilities. We're continuously working to improve the customer experience and provide greater visibility and control over orders online.
Parts I recieved were great
Parts I recieved were great, but shipping took a week??
System is Easy
System is Easy, shipping is fast, and we never have issues with the products.
easy to use ,quick turnaround
Fast service
Great Products
I love your selection of high quality products and great service. On this order, however, I was quite disappointed by the shipping which took over 1 week. One reason I use MSC is the prompt delivery I have been used to receiving from your company. I hope in the future this won't be an issue.
Good price and fast delivery
The paint that I needed was available. The price was good and delivery was quick.
Website ease of use
Website ease of use. Delivery timing is swift.