Great customer service
Reply from Musicbed2026-08-05
Thank you Thiago! Happy to help any time. Have a great day! - Grant, Director of Client Experience
About Musicbed
Data updated- Website
- musicbed.com
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 100% (10/10)
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About this business
License Music for Unforgettable Moments!Pairing the right music with the moving picture creates a moment that changes everything.Discover a highly curated roster oflabel-quality musicians and composers.
Written by the business, not verified by us.Is Musicbed legit?
Musicbed (musicbed.com) has a 4.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is excellent. 89% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-03.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the rapid response times and the exceptionally helpful support team that consistently make discovering and licensing music an easy process. People deeply appreciate the clear licensing tools, user-friendly interface, and the warm, personalized assistance provided by staff members during creative projects. Some reviewers were not happy with automatic subscription renewals and mentioned that searching through the extensive catalogue for certain tracks can occasionally feel quite difficult. A few others also felt that customer service was unhelpful and experienced frustrating communication problems during specific billing disputes and account management issues.
Auto-generated from all reviews of this business. For reference only.What people say
I had a YouTube copyright issue…
I had a YouTube copyright issue regarding a music track I used from MusicBed, so I reached out to customer service via email, and Olivia responded within minutes! We exchanged a few back and forth emails to get the issue resolved, and I was so appreciative of how helpful she was and how super responsive she was. It is unfortunately so rare to find such great service these days, so I'm very grateful I chose this company for my music needs.
Reply from Musicbed2026-08-06
Thanks for taking the time to leave us a review Laurie! Really glad you had a great experience with Olivia- I know your comments will make her day! We're stoked to have you onboard with us, and look forward to working with you. - Grant, Director of Client Experience
The communication was seamless
The communication was seamless, and Olivia handled my questions and requests with incredible speed and professionalism. Exceptional customer service feels increasingly rare these days. There is nothing that can replace the human touch when it comes to customer service.
Reply from Musicbed2026-08-04
Thank you for your feedback Ruben! It means a lot to our team. We absolutely agree that human engagement is key to a great service experience- glad you feel the same! Olivia will be very glad to know you appreciated her help. Have a fantastic day! - Grant, Director of Client Experience
Musicbed Resolved my Issues
After reaching out to Grant, Director of Client Experience, he has helped resolved the issues I was having. This has made my experience with Musicbed much better, and because of Grant, I may consider returning to Musicbed at a later time when I have need of its products again.
Reply from Musicbed2026-08-04
Thank you for your comments Paris! I'm very glad we could reach a good resolution together. We hope to see you back soon!
Great
Great, easy, straightforward communication
Reply from Musicbed2026-08-03
Thanks so much for dropping a review! Glad to hear you had a great experience with our support team. Don't hesitate to reach out anytime! - Grant, Director of Client Experience
Sydney was great to deal with
Sydney was great to deal with. She was knowledgable and answered my questions clearly and was a pleasure to deal with.
Reply from Musicbed2026-08-04
Thank you for leaving a comment Eric! So glad you had a great experience with Sydney. She'll be pleased to hear it! Don't hesitate to reach out any time we can assist. Have a great day! - Grant, Director of Client Experience
I'm very disappointed in Musicbed
I'm very disappointed in Musicbed. I was using one of their songs for a non-profit we did a video for. We also didn't receive much money for the job. However, for a mistake of ours, we went past the trial period and are now subscribed to their $1,200 plan. They offered a $300 cancellation cost. However, this is still putting us in a financial hardship. We were ok with the first month charge of $100, to help cover the cost of the one song we used. They have now charged us another $100 per the subscription plan we are trying to get out of. We have not used or downloaded any future songs since then, so technically, the one song will now cost us either $300 or $1200. We are very disappointed that they were not willing to help us cancel the subscription with any additional monetary penalty, especially since we reached out immediately when we found out our error. They want to charge us more to cancel. If you look at a lot of reviews of them, a lot of other people have similar experiences. I understand this is just business to them. We will not be using them anymore.
Reply from Musicbed2026-08-03
Hi Paris, thank you for your honest feedback- we really appreciate you taking the time to share it. I’m very sorry to hear about your experience, especially given the nonprofit nature of the project and the financial strain this has caused. Musicbed plans are 12-month commitments after the trial ends, and we try to make that clear during signup, including noting the 12-month term and sending a notice before the trial converts to a paid subscription. I understand how frustrating it is to realize the subscription continued longer than intended, especially when you reached out quickly after discovering the issue. I also understand your concern about being charged while cancellation options were still being discussed. Charges will continue while an account is active, but I’d be happy to personally review the recent billing and see what options may be available. Please reach out to [email protected] and ask for Grant. I’d be glad to take a second look at your account and see if there are any additional exceptions I can authorize. Thanks again for your time, and I’m sorry again for the frustration. - Grant, Director of Client Experience
I was charged 20% tax when I asked they…
I was charged 20% tax when I asked they told me it was VAT, I asked for their vat number and they told me they werent registered for vat but happy to charge it, checking previous years invoices there was no charge, duty reported to the HMRC, be warned if your from the UK watch out for this
Reply from Musicbed2026-08-03
Hi Sarah! Thanks for your feedback. Musicbed always defers to the local tax authority on whether or not to charge VAT for each invoice. If you have a valid VAT number and feel you have been charged in error, we can add that number to your account and refund the fee right away! I'd love to review your account in more detail so I can help you with best next steps. Please email [email protected] and ask for Grant so I can assist you further. Thanks again for your time, I look forward to working with you on a solution! - UPDATE - It looks like our finance team was able to get in touch with you and resolve this issue! Thanks again for your time and feedback. - Grant, Director of Client Experience
Am so grateful Mr
Am so grateful Mr. Jeremy F. Thank you soo much ,I really do. I appreciate everything you do for me , so I can contest . Am not so good in talk. Sorry if my English are somehow sometimes. Thanks again!
Reply from Musicbed2026-07-31
Thank you for your feedback Helen! It's our pleasure to assist. Good luck on the Challenge! - Grant, Director of Client Experience
They helped me out when things were hard
Our business hit a hard spot with cash. I messaged with Jeremy F. and he quickly helped us out. He put me at ease so that we could continue serving our clients and making great videos with amazing music. Musicbed is a bit pricier than other subs but i feel very taken care of.
Reply from Musicbed2026-07-31
Thanks for your comments Drew! We never want price to be a barrier to making your best work, so I'm really glad Jeremy was able to tailor something that fit your needs! Thanks for being part of the Musicbed community, we look forward to what you create next! - Grant, Director of Client Experience
So helpful Custer service team were…
So helpful Custer service team were great 10/10 would recommend.
Reply from Musicbed2026-07-28
Thank you for your review Stefan! Really glad you had an excellent experience with our team. Don't hesitate if we can ever assist! - Grant, Director of Client Experience
Warm, Efficient and Understanding Service
Efficient, friendly and warm service. Jeremy responded promptly when I reached out about a refund for unexpected charges. I truly appreciated his understanding and support.
Reply from Musicbed2026-07-28
Thanks for taking the time to shout Jeremy out! Your review will mean a lot. I'm pleased we were able to find a solution in your case. We hope to continue working with you! - Grant, Director of Client Experience
I Wish I Could Give 0 Stars
I Wish I Could Give 0 Stars. Scammers. I got charged for $1,200 over the course of a year. I tried to cancel within three minutes of receiving the email that said I started my account. They wouldn't let me. This should not be legal.
Reply from Musicbed2026-07-27
Hi Tucker, I’m very sorry for the frustration here. I’ve reviewed the account history and confirmed that our team provided the best available options at the time. I understand that’s disappointing, and I appreciate you sharing your experience with us. I also saw that my colleague Allyson previously offered a discounted settlement option back in December. Although that offer was not completed at the time, I’d be happy to honor it now by refunding the difference between what you paid and the original discounted amount. Please email [email protected] if you’d like to move forward with that option. Thanks again for your time and feedback. - Grant, Director of Client Experience
Excellent and Thoughtful Support
Excellent and Thoughtful Support Review I truly appreciated the kind, thoughtful, and professional guidance I received from Musicbed. Jeremy was very courteous, attentive, and clear throughout our conversation, and I felt that my questions and perspective were genuinely respected. The overall experience was warm, helpful, and reassuring. I am grateful for the time and care that went into the communication, and I look forward to seeing how Musicbed continues to support independent creators and artists. Thank you again for the excellent support.
Reply from Musicbed2026-07-27
Thanks for taking the time to leave a review! Jeremy will be stoked to hear you had a great experience working with him. It's always our pleasure to support. Thanks again and have a great day! - Grant, Director of Client Experience
Great music selection and customer service
I've used Musicbed for more than a decade. The quality of the music catalog is top-notch, and the one time I had any trouble downloading a purchase, the customer service team remedied the situation immediately.
Reply from Musicbed2026-07-27
Thanks so much for your thoughts Sean! Always a pleasure to hear from a long-time member of the Musicbed community. We appreciate you! Don't hesitate to holler any time we can help you. - Grant, Director of Client Experience
Response time was lighting fast
Response time was lighting fast over multiple emails and was incredibly friendly and informative. Best customer support I’ve had in quite a while.
Reply from Musicbed2026-07-24
Thank you so much for your feedback Amy! Stoked to hear we exceeded your expectations. Don't hesitate to pop in any time we can help! - Grant, Director of Client Experience
They were very helpful providing…
They were very helpful providing information I was asking about their platform.
Reply from Musicbed2026-07-22
Thanks for taking the time to drop a comment Lorenzo! Don't hesitate to reach out if you ever have more questions. - Grant, Director of Client Experience
I really appreciate the human touch in…
I really appreciate the human touch in the way Musicbed communicates with its clients. It genuinely feels like you're chatting with a friend who's trying to help creators. Please don't lose that touch over time, it truly sets you apart from the competition.
Reply from Musicbed2026-07-21
Thank you so much for the kind feedback Olivier! It means a lot to us. And you're spot on- we really enjoy what we do and genuinely want to help. We don't plan on changing! Don't hesitate to give us a ring any time we can help you. - Grant, Director of Client Experience
Great company but…
Great company, great customer service and a great selection of high quality music. The only thing I don’t like which prevents me from giving a 5 star review is the subscription model that locks you in for 12 months without an option for cancellation as well as the relatively steep price. I do feel I’m getting my moneys worth all in all but would be happier with more flexibility.
Reply from Musicbed2026-07-20
Hi Adi! thank you so much for your candid feedback. We really appreciate it. I completely understand your concerns around the 12-month commitment, pricing, and wanting more flexibility. Our annual subscription structure is designed to provide value for you while supporting our artists, especially given the unlimited nature of the plan. That said, we know every client’s needs are different, and we’re always open to discussing options that may be a better fit. Feel free to reach out to me at [email protected], and I’d be happy to chat through potential custom options in more detail. Thanks again for taking the time to share this. Feedback like yours helps us keep improving the experience! - Grant, Director of Client Experience
My experience was very good
My experience was very good; I received a clear and specific response. I really admire Musicbed's work in general—it helps us grow as filmmakers.
Reply from Musicbed2026-07-20
Thank you for taking the time to leave us a review Sebastián! So glad to hear you had a great experience with our team. We look forward to what you create next! - Grant
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