Good
Love it. Better then my more expensive one
Reply from myChway2026-05-06
Thank you for your feedback! We’re glad to hear you love it and that it even exceeded your expectations. If you need any help in the future, feel free to reach out anytime!
About myChway
Data updated- Website
- mychway.com
- Category
- Beauty & Well-being
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 54 reviews
- Replies to negative
- 86% (6/7)
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About this business
myChway is the best beauty machine manufacturer, providing cavitation slimming machine, lipo cavitation machine, and a list of aesthetic treatment solutions.
Written by the business, not verified by us.Is myChway legit?
myChway (mychway.com) has a 4.8 out of 5 rating on OK.one, based on 214 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 86% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional products, highlighting their effectiveness, solid build quality, attractive affordability, and overall ease of daily use. People are also deeply impressed by the professional staff, who consistently provide extremely prompt, helpful support and clear guidance for their devices. Some reviewers were not happy with initial delivery conditions, noting that certain items, cables, or components unfortunately arrived damaged or defective. However, buyers frequently mention that customer service teams quickly resolve these unexpected problems by offering efficient troubleshooting and sending prompt replacements without any hassle.
Auto-generated from all reviews of this business. For reference only.What people say
Table arrived damaged
Table arrived damaged. I was promptly shipped another replacement.
Reply from myChway2026-05-06
Thank you for your feedback. We’re sorry the first table arrived damaged, but we’re glad the replacement was sent promptly. If you need any further assistance, feel free to contact us anytime.
Very fast shipment of my 5 in 1…
Very fast shipment of my 5 in 1 machine! I've already used it and it works great. Can't wait to see results!
Reply from myChway2026-05-06
Thank you for your feedback! We’re glad to hear you received your 5-in-1 machine quickly and that it’s working well for you. We hope you achieve great results—feel free to reach out if you need any help!
Great customer support …
Purchased product from mychway and was confused about eta because my order had 2 products and one arrived early and I thought the second item was delivered elsewhere, well I had Calli respond quickly and she was amazing found out the product was on back order due to it’s popularity, she was able to find out all the information about my order and kept me updated as to when it would arrive. I feel she went above and beyond to help me and she exemplifies what true customer service should be. I definitely recommend this company not only for their products but also for their pricing, discount offers and genuine customer service. Thank you Calli 🌸 Kind Regards Louise
Reply from myChway2026-04-13
Thank you so much for your kind feedback and recommendation! We’re delighted to hear that Calli was able to assist you promptly and keep you well informed throughout your order. Your recognition means a lot to us, and we’re proud to have her on our team.
Customer service was great
Customer service was great! Communication was timely, friendly, and thoughtful!
Reply from myChway2026-04-13
Thank you for your kind words! We’re glad to hear you had a great experience with our customer service. Your support means a lot to us.
Highly impressed with MYCHWAY and their excellent customer service
I recently shopped at MYCHWAY, and I was so impressed with all of their products that I honestly didn’t know which one to choose. Eventually I placed my order, but I already know for sure that I will be ordering again, especially after the amazing experience I had with their customer service. Shortly after placing my order, I received a message from their team with a few necessary questions. I was pleasantly surprised that they informed me in advance about possible import taxes and customs duties. They even helped me look into what the expected customs costs might be in the country where I live before the order was shipped. That level of care and transparency is truly impressive. I shop online quite often because it’s convenient and saves me time, but I can honestly say this team has exceeded all my expectations. From the moment I placed the order until the shipment process, their service has been incredibly fast, friendly, and supportive. A special thank you to Miya, you are truly amazing! I could give you a hug for your kindness and help. I haven’t used the device yet, but it already looks very professional and high quality. I’m really excited about it. Thank you for everything, and I’ll definitely be back soon! A very satisfied customer from the Netherlands
Reply from myChway2026-03-16
Thank you so much for taking the time to share your wonderful experience with MYCHWAY. Your kind words truly mean a lot to our entire team. We are delighted to hear that you were satisfied with both our products and our customer service. Providing clear information, helpful support, and a smooth shopping experience is very important to us, so it’s especially rewarding to know that our efforts made a positive impression. We hope the device will serve you well and bring you a great experience once you start using it. If you ever have any questions or need assistance, please feel free to contact us anytime — we are always here to help. Thank you again for your trust and support. We look forward to serving you again in the future!
Amazing service I’ve been buying from…
Amazing service I’ve been buying from my myChway for over 15 years and never had a problem and if I ever had a question they always get back to you right away and help resolve them.
Reply from myChway2026-03-14
Thank you for your continued trust and support over the years! We truly appreciate your kind words and are glad to hear that you’ve had such positive experiences with us. If you ever need any assistance, we’re always here to help.
Convenient communication methods.
I had no issues with communicating with the reps. Despite the time difference, they always follow up and the beginning of their business day. It takes time to have a detailed conversation there’s a time gap, but the do not let hit hinder them from assisting you.
Reply from myChway2026-03-12
Thank you for your kind feedback! We’re glad to hear our team was able to assist you despite the time difference. Your support means a lot to us!
Great Customer Service
I had an issue with a product and the specialist had someone reach out to me to do troubleshooting.
Reply from myChway2026-03-10
Thank you for your feedback. We're glad our specialist was able to assist you with troubleshooting. If you need any further help, please feel free to contact us at [email protected] or add our WhatApp +86 17722598734.
3 in 1 actually 4 in 1!
Very responsive and nice!! Took me maybe 30 mins to really get used to the machine and understand how it works I have really been enjoying it so far! took about a week to get here & I didn’t do expedited shipping!
Reply from myChway2026-03-04
Thank you so much for your wonderful feedback! We’re so happy to hear that you’re enjoying the machine and found it easy to get used to. 😊 We truly appreciate your support and are always here if you need any assistance!
Not a scam, great quality
Really works
Reply from myChway2026-03-04
Thank you so much for your trust and support! We’re thrilled to hear you’re happy with the quality and that it’s working great for you. We truly appreciate your feedback! 😊
Getting help was super easy
Getting help was super easy, customer service was quick and they made sure to give you the help you needed or answer any questions you may have. Thank you and continue with the great customer service.
Reply from myChway2026-02-25
Thank you so much for your kind words! 😊 We’re really glad to hear our customer service was helpful and responsive. Your support means a lot to us, and we’ll keep working hard to provide great service. Best regards, mychway.com customer service
I absolutely love their products and…
I absolutely love their products and customer service. I will be a loyal customer for life. Top products that are affordable and best customer service that helps you with any of your needs. Thank you soo much.
Reply from myChway2026-02-20
Thank you so much for your kind words and support! 😊 We truly appreciate your loyalty and are always here to help whenever you need us.
I have really enjoyed the device
I have really enjoyed the device. I received support both for the purchase and for performing the necessary tests upon receiving it. Congratulations to the team! Thank you!
Reply from myChway2026-02-20
Thank you so much for your kind words! We’re delighted to hear that you enjoyed the device and had a positive experience with both the purchase and testing support. Your encouragement truly means a lot to our team!
Great customer service!
Customer service is outstanding in so many ways! They are very responsive, professional, and informative. I did not have any issues with equipment, simply matters of changing products/cancelling orders. Everything was done with ease and professionalism. Very good company to work with!
Reply from myChway2026-02-14
Thank you so much for your kind words! We truly appreciate your feedback and are glad to hear everything was handled smoothly. It was a pleasure assisting you.
Customer Support 10/10
I love my 6 in 1! There was a slight issue with one of the handles that came with the device. I contacted customer support and IMMEDIATELY, received a solution. The service rep, Callie, made this experience 10/10!
Reply from myChway2026-02-12
Thank you for your wonderful feedback! We’re so glad you love your 6-in-1 and that our support team, especially Callie, was able to resolve the issue quickly. We truly appreciate your support!
7-in-1 Mychway Hydrafacial machine
I’ve been using the 7-in-1 Mychway Hydro Facial Machine and overall I’m very pleased with both the device and the company’s support. The machine itself performs well, feels solid, and delivers consistent results across the different functions. It has been a great addition to my treatment offerings and elevates the overall client experience. Upon arrival, my oxygen spray bottles were unfortunately broken. I reached out to customer service immediately, and the response was prompt and attentive. They acknowledged the issue without hesitation and arranged replacements quickly. The entire process was easy, simple, and efficient, which made a frustrating situation feel well handled. Mistakes can happen during shipping, but how a company responds matters more. In this case, Mychway’s customer service showed professionalism and accountability. I would confidently recommend this machine, not only for its performance but also for the reliable support behind it.
Exceptional Customer Service Experience - Highly Recommend
I recently purchased two machines, and while one arrived with a minor cosmetic issue specifically, three of the laser pad holders did not seat correctly--it did not affect the machine's functionality. I reached out to customer service and was connected with Callie. Callie was incredibly professional responsive, and helpful. Not only did she quickly arrange for the replacement holders to be sent. but she also included two additional laser pads as a courtesy. This is truly some of the best customer service I have ever encountered. I am very impressed with both the product support and the company's commitment to their customers.
helpful and willing
They are very helpful and willing. When a problem arises, they try to solve it quickly.
I ordered two microdermabrasion…
I ordered two microdermabrasion machines and was really impressed with the quality and performance. Unfortunately, one of them was stolen from my porch after delivery. I contacted customer service, and they were absolutely amazing , understanding, and quick to help. They replaced the stolen machine promptly with no hassle at all. The product itself works great, and the customer service truly went above and beyond. I highly recommend this company for both their excellent products and outstanding support.
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