Founded in 2009, myChway has been playing an important role in beauty machine industry, including cavitation machine, facial care, breast & butt enlargement and more. myChway has a strong R&D team developed many such great beauty tool model that clients love.Now myChway is selling her items in major marketplaces, such as eBay, Amazon and her own website. She has has tons of clients from the world.Meanwhile,myChway is a professional one-stop solution provider on beauty tool. At myChway, you will learn more about beauty business model other than beauty tool. Resonsibility. Sincerity. Share. Win-Win.
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Is mychway.shop legit?
mychway.shop (mychway.shop) has a 4.3 out of 5 rating on OK.one, based on 269 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 82% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 93% of negative reviews; 32 of them were added in the last 12 months. Last updated 2026-10-24.
I cannot say enough about their customer service. Always respectful and on point. I purchased an S-Shape Pro, one of the handles had a problem, and I contacted them via What’s App(that’s the best way to communicate with them). They had another handle out to me in less than a week. On another occasion, a friend had given me a used Hydrafacial machine. She had lost the LED mask. I was able to purchase a replacement very easily. They are in top of their customer service at all times. Just remember that they are on a different time schedule than the USA.
Reply from mychway.shop2025-02-08
Thank you for your kind words!
We're delighted to hear that you had a great experience with our customer service.
Your satisfaction is our priority, and we appreciate your understanding of the time difference.
If you ever need further assistance, feel free to reach out.
The machine arrived quickly and safely to us. The hard case it was in is very sturdy and protected the machine. The machine setup was quick and easy and instructions were easy to follow. The machine works great is very good quality and is easy to operate. We are looking forward to seeing good results and really appreciate the response from mychway throughout the inquiry about machine and very helpful explanation. We purchased from them based on the response we received quickly and the thorough explanation of questions we asked. Thank you mychway for excellent customer service and a really nice machine that is functioning nicely.
Reply from mychway.shop2025-01-31
Thank you for your wonderful review!
We're delighted to hear that you are satisfied with the machine's quality, ease of setup, and operation.
It's great to know our customer service and prompt responses met your expectations.
We truly appreciate your trust in Mychway and look forward to your continued success with the machine.
If you ever need any assistance, feel free to reach out.
Do not recommend using product on face it will burn
Reply from mychway.shop2025-02-03
Thank you for your feedback.
We’ve looked into our records and couldn’t find any purchase or communication associated with your name.
Our products come with a one-year warranty on the main unit and a three-month warranty on accessories.
If you experienced any issues with the product or if there’s anything we can assist you with, please don’t hesitate to contact us at [email protected] or add our WhatsApp at +852 5614 7818. We’re here to help!
Excellent experience. One of my machines came defective and they worked with me very quickly to get it fixed. Miya was awesome and very patient with my requests. They also provided me with reassurance and helped me understand the mechanism of action for each of the machines. Highly recommend for both the machines and the excellent customer service.
Reply from mychway.shop2025-01-22
Thank you for your kind feedback!
We're delighted to hear that you had an excellent experience and that Miya could assist you promptly and patiently.
Your satisfaction is our priority, and we're glad we could provide the support and clarity you need.
We truly appreciate your recommendation!
So far Im very pleased with the shipment, customer services and device, thank you MyChway !
Reply from mychway.shop2025-01-20
Thank you for your kind words! We're so glad to hear you're pleased with your order and our service.
For any further inquiries,please feel free to reach out.
Thanks to Miya excellent customer support and also to mychway for having very helpful and professional customer service support.
Reply from mychway.shop2025-01-15
Thank you for your kind words! We're thrilled to hear about your positive experience with Miya and our customer service team. Your satisfaction is our top priority! 😊
Miya and Oran were very nice and helpful. Anything else I get from this company will be strictly thru them.
Reply from mychway.shop2025-01-14
Thank you so much for your kind words! We're thrilled to hear that Miya and Oran provided you with excellent service.
For any further inquiries, please feel free to reach out.
Miya's was very kind and respectful to me during the process of shipping process of my purchase, responding to my messages and communicating with me about my order. Thank you so much Mymichway you have excellent customer service. Thank you 😊 Miya's
Reply from mychway.shop2025-01-13
Thank you for your wonderful feedback! We're so glad to hear that Miya provided you with excellent service throughout the shipping process. We'll be sure to pass along your kind words. If you need any further assistance, feel free to reach out. We appreciate your support!
Highly Recommend for Professional Equipment Needs!
I recently purchased equipment for my business, and I am beyond impressed with the outstanding customer service and quality of the products. From the initial inquiry to the final delivery, the team demonstrated exceptional professionalism and expertise, making the entire process seamless.
The staff took the time to understand my specific professional needs and provided expert recommendations that perfectly matched my requirements. They were transparent about product features, pricing, and timelines, which made me feel confident in my purchase.
What truly stood out was their after-sales support. They followed up to ensure everything was functioning as expected and were readily available to answer any additional questions. The equipment itself is top-notch—reliable, efficient, and clearly designed with professionals in mind.
I wholeheartedly recommend this company and their products to my colleagues. If you’re in the market for high-quality, professional-grade equipment and appreciate exceptional customer service, this is the place to go. I will definitely be returning for future needs!
Reply from mychway.shop2025-01-13
Thank you so much for your kind words and detailed feedback! We're thrilled to hear that our team met your expectations and that the equipment is working well for your business.
Your recommendation means a lot to us, and we look forward to serving you again in the future.
If you ever need further assistance, don't hesitate to reach out!
Oran is the best! She responds quickly to inquiries. I had a problem with one of the machines we bought and she stayed with me (online) until the problem was resolved.
Reply from mychway.shop2025-01-03
Thank you so much for your kind words! We’re delighted to hear that Oran was able to assist you promptly and effectively. Your satisfaction is our priority, and we’re glad we could resolve the issue for you.
If you need further assistance, don’t hesitate to reach out!
Disappointing Cavitation Machine from mychway.shop
I went to a local spa that used their cavitation machine on me. I later found out it's made in China, and it appeared cheaply made. The results from the treatment were minimal, and I wasn't impressed.
Reply from mychway.shop2025-01-03
Thank you for sharing your feedback.
We would like to clarify that we cannot confirm whether the cavitation machine used during your treatment was sourced directly from our company.
However, our cavitation machines have consistently received positive feedback from many satisfied customers, who have experienced noticeable results over time.
It’s important to note that these machines require consistent use to achieve the best outcomes.
We are committed to offering high-quality products and always value our customers' input.
We appreciate your comments and will continue to work hard to meet the highest standards of quality and customer satisfaction.
MIYA thank you so much for your attentive response and customer service!! I had an issue with one of my handle for my 5-in-1 machine and Miya took care of it for me even during this past holidays! They explained the warranty and sent me confirmation email and messages to make sure I receive the replacement which is amazing! Communication is key! From what I’ve seen the Mychway reps are there to help with any questions regarding machines or recommendations!
Apart from that so far I appreciate their help and I’m even considering making another purchase soon! Thank you Miya and Mychway!
Reply from mychway.shop2025-01-02
Thank you for your kind feedback!
We’re glad Miya could assist you and ensure you received the replacement.
We appreciate your support and are happy to help anytime.
Thank you for choosing us.
My machine works perfectly so far and set up was easy. Oran and Miya were very attentive and answered all my questions. Excellent communication and fast shipping. I highly recommend!
Reply from mychway.shop2024-12-27
Thank you for your feedback! We're glad you're happy with the machine and our service. Let us know if you need anything in the future!
MIYA!!! Best CS rep EVAH!!! Have 100 percent always had GREAT customer service from Mychway (which is insane considering they're sending 1000 dollar objects around the GLOBE!) Seriously do NOT fear ordering from them AT ALL. But Miya was EXCEPTIONAL. Any even stupidly random questions I've had, they've always been helpful! Do not fear ordering from them.
Reply from mychway.shop2024-12-26
Thank you so much for your enthusiastic feedback!
We're thrilled to hear about your great experience and will be sure to pass your kind words along to Miya.
Your support means the world to us!
MyChiway exceeded my expectations with their outstanding customer service. As a first-time buyer, I made a mistake in my initial order, and they were incredibly responsive and helpful in resolving the issue. Their support was prompt and efficient, making the entire process smooth and stress-free. I'm eager to set up my machine and share the positive experiences of my clients. Highly recommended!
Reply from mychway.shop2024-12-24
Thank you for your great feedback!
We’re happy to hear we can help resolve the issue and make your experience smoother.
We appreciate your recommendation and look forward to hearing about your setup!
I have just received my machine ,in less than one week, I couldn't be more happier and Miya is out of this world,super informative,very professional and answered all my questions in a timely manner,I highly recommend mychway and I will definitely be ordering more machines soon.Thank you for the great service!
Reply from mychway.shop2024-12-20
Thank you so much for your kind words!
We're thrilled to hear that you are happy with your machine and our service.
Miya will be delighted to know your feedback.
We appreciate your recommendation.
Excellent customer service. I had changed my mind a few times in a machine. Miya and Oran were very helpful and responded to my emails. They were understanding and patient. I am loving my machine the 5 in 1. Have used a few times now and already seeing slight results. I will definetly order from myachway again! Happy customer 😁
Reply from mychway.shop2024-12-03
Thank you so much for your kind feedback!
We're delighted to hear that Miya and Oran were able to assist you and that you're enjoying your 5-in-1 machine.
It's fantastic to know you're already seeing results!
We truly appreciate your support.
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