Awesome customer service I had to rate…
Awesome customer service I had to rate 5 star
Reply from mychway.shop2024-10-08
Thank you for the 5-star rating! We're glad you had an awesome experience with our customer service. We're always here to help!
About mychway.shop
Data updated- Website
- mychway.shop
- Category
- Beauty & Well-being
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 32 reviews
- Replies to negative
- 93% (39/42)
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About this business
Founded in 2009, myChway has been playing an important role in beauty machine industry, including cavitation machine, facial care, breast & butt enlargement and more. myChway has a strong R&D team developed many such great beauty tool model that clients love.Now myChway is selling her items in major marketplaces, such as eBay, Amazon and her own website. She has has tons of clients from the world.Meanwhile,myChway is a professional one-stop solution provider on beauty tool. At myChway, you will learn more about beauty business model other than beauty tool. Resonsibility. Sincerity. Share. Win-Win.
Written by the business, not verified by us.Is mychway.shop legit?
mychway.shop (mychway.shop) has a 4.3 out of 5 rating on OK.one, based on 269 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 82% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 93% of negative reviews; 32 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
The customer service was exceptional
The customer service was exceptional. Communication through the Mychway VIP WhatsApp customer group was efficient, with a response received within 12 hours. The customer service representative maintained consistent contact until the issue was satisfactorily resolved.
Reply from mychway.shop2024-10-08
Thank you for your feedback! We're happy to hear that our customer service and communication met your expectations. If you need any further assistance, feel free to reach out!
I ordered multiple machines from…
I ordered multiple machines from Mychway after finding videos on YouTube. The customer service I received has been no less than excellent. Miya has communicated regularly, asking if everything is working and if I am satisfied. I am still learning the machines, and will eventually buy more. I will choose this company for their products, prices, no shipping costs, and customer service. I am very pleased!
Reply from mychway.shop2024-09-23
Thank you for your kind review! We’re glad to hear you had a great experience with our service and products. Miya will be happy to know her support was appreciated. We look forward to assisting you again in the future!
Great machine !amazing customer service
Great customer service since the moment I got the tracking number right after my purchase I was assisted through until the package arrived , had a bunch of questions about the machine for a period of a few weeks and got a fast response every time and recieved all the information needed and answers to all of my questions , with lots of patience . Machine works wonderful and I’ve been seeing results since the first session . I got the 9 in one and very happy with it .
Reply from mychway.shop2024-09-23
Thank you so much for your kind words! It's wonderful to know you're seeing results from your first session. We're always here to assist with any questions, and we appreciate your feedback!
The service it's amazing and the…
The service it's amazing and the customer service was very helpful
Reply from mychway.shop2024-09-23
Thank you for your feedback! If you need anything else, don’t hesitate to reach out! We are always here to help.
Perfect communication
Perfect communication, good equipment and very fast shipping
Reply from mychway.shop2024-09-23
Thank you for your review! We’re happy to hear that you were satisfied with the communication, equipment, and fast shipping. For any further inquiries, please feel free to contact us.
Miya the best customer service
Miya was the one who answered all my questions regarding my order, cleared up my doubts and was on top of my shipment. Sent me tracking number information, and even when the shipment arrived contacted me to make sure I had my machine. I have purchased all of my equipment from this company because of their exceptional customer service.
Reply from mychway.shop2024-09-21
Thank you for sharing your shopping experience with us! Ensuring that your questions are answered and your shipment arrives smoothly is always our top priority. We greatly appreciate your continued trust in our company and look forward to assisting you with all your future equipment needs.
Company replaced a defective machine
My coolsculting machine was delivered and one of the handle sides didn’t work. The customer rep was very quick and nice with communication which I appreciated. I wasn’t too thrilled about them wanting me to take the machine apart and asking me to trouble shoot to try and fix it, however I was very pleased when they decided to send me a replacement machine. At the end of the day, the problem was solved and I am happy about that. So far the machine works great.
Reply from mychway.shop2024-09-19
We apologize for the inconvenience with the initial machine and appreciate your patience during the troubleshooting process. We're glad the replacement is working well for you. Your satisfaction is important to us, so please let us know if you need any further assistance. Thanks again for choosing our product!
Excellent customer service!
I couldn't be any happier with the customer service I received. My machine kept showing an error code everytime I was trying to use it. I spoke with Miya and within a week she sent me a new part, and everything is working fine now.
Reply from mychway.shop2024-09-18
Thank you for your feedback! We’re glad Miya could assist you quickly and resolve the issue. We're happy to hear that your machine is now working fine. If you need any further help, feel free to reach out!
Machine broke. Company fixed FAST!
I had a great experience with this company my first machine I received was broken but quickly exchanged with a new one that works. I will be testing out the product over the next few months to be able to see results personally. The communication and exchange process went extremely well and I would highly recommend this company.
Reply from mychway.shop2024-09-18
Thank you for your feedback, and we apologize for the inconvenience caused by the first machine not working. We will work on improving our quality control to provide better service. Please note that for any product quality issues, we offer a 30-day free return and exchange policy, along with a one-year warranty for the main unit and a three-month warranty for accessories. We hope you enjoy the new machine and see great results. Your recommendation means a lot to us!
I purchased two machines and got a…
I purchased two machines and got a great price for each of them and they were also delivered so quickly within the same week. Turnaround time is absolutely amazing! I will be purchasing more equipment very soon. Best customer service.
Reply from mychway.shop2024-09-11
Thank you for your great review! We look forward to helping you with your future purchases. Thanks for choosing us!
Scratched and not working
This company is such a jokoe. Did anyone else that they have like no verified reviews in more than a year?! Like someone else wisely commented they are just cooking their eview score with professionally written reviews. I was really disapponted by the muchway cavitation machine we received- visibly scratched and energy output was very minimal. Total waste of $600 and its going in the garbage.
Reply from mychway.shop2024-09-10
I’m sorry to hear about your experience with our cavitation machine. We take all feedback seriously and are committed to addressing your concerns. Please be assured that all our reviews come from genuine customers, and we strictly adhere to Trustpilot's review policies to ensure transparency and integrity. To help us resolve the issue, could you please contact us at [email protected] with your order number and any photos of the product? This will allow us to investigate the matter and work towards a solution. Thank you for bringing this to our attention. We look forward to resolving this for you.
The S-Shape machine works great and the…
The S-Shape machine works great and the customer service is fantastic! Truly outstanding customer service and I’ll definitely be back for my next purchase. Thank you so much!
Reply from mychway.shop2024-09-04
Thank you for your fantastic feedback! We're thrilled to hear that you're happy with the S-Shape machine and our customer service. We look forward to assisting you with your next purchase. Thanks again!
Best customer service
Best customer service! Miya goes above and beyond. Quick response to inquiries and follows up to make sure customer is satisfied. Will always recommend mychway!
Reply from mychway.shop2024-09-05
Thank you for your great feedback! Your recommendation means a lot to us. For any further inquiries,please feel free to contact us and we are always happy to help.
Great customer support
I had received a machine that had a defect, I contacted customer service and they were fast with a reply and had no problem with giving me a new machine! Customer support was very helpful and friendly and that made me very happy! They contacted me yesterday to let me know that my new machine has been shipped 😊
Reply from mychway.shop2024-08-26
Thank you for your positive feedback! We're glad our customer service team could help and that your new machine is on its way. If you need anything else, feel free to ask. Enjoy your new machine!
These people are very kind and willing…
These people are very kind and willing to help you with any concerns you may have. Recommended and very grateful.
Reply from mychway.shop2024-08-26
Thank you for your kind words! We're thrilled to hear that you found our team helpful and supportive. If you have any more questions or need further assistance, please feel free to reach out.
Very responsive
Very responsive, easy to get ahold of and when I had an issue they were quick to resolve it!
Reply from mychway.shop2024-08-22
Thank you for your feedback! We're glad to hear that we were responsive and quick to resolve your issue. If you need anything else, feel free to reach out!
You can trust this company!
The service is great! I have a lot of questions and they patiently answer any question I have, they guide me accordingly to my necessities to choose the better machine for me, they even customize it for me. The shipping was on time and the time they took to customize my machine was exactly what they estimate. I am willing to do business with them again.
Reply from mychway.shop2024-08-21
Thank you for your great feedback! We’re glad we could help with your questions and customize your machine. We appreciate your business and look forward to working with you again!
Great products. Very happy
We have had great experience with put the functionality and the quality of the products. We purchased several machines and the fit and finish have been excellent. Shipping as also been a great experience as things were carefully packaged to avoid any potential damage. We have used the products for about two months and are sending great results. Customer service has had a very quick response whenever we have any questions. I highly recommend MyCHway.
Reply from mychway.shop2024-08-20
Thank you for your great review! We're delighted that you're satisfied with our products, shipping, and customer service. Your recommendation means a lot to us. If you need any further assistance, please let us know!
Quick Service
Respond was fast and they got me what I needed quickly and efficiently
Reply from mychway.shop2024-08-14
Thank you so much for your kind words! We're thrilled to hear that you were satisfied with our quick and efficient service. If you need anything else, please don't hesitate to reach out.
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