Founded in 2009, myChway has been playing an important role in beauty machine industry, including cavitation machine, facial care, breast & butt enlargement and more. myChway has a strong R&D team developed many such great beauty tool model that clients love.Now myChway is selling her items in major marketplaces, such as eBay, Amazon and her own website. She has has tons of clients from the world.Meanwhile,myChway is a professional one-stop solution provider on beauty tool. At myChway, you will learn more about beauty business model other than beauty tool. Resonsibility. Sincerity. Share. Win-Win.
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Is mychway.shop legit?
mychway.shop (mychway.shop) has a 4.3 out of 5 rating on OK.one, based on 269 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 82% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 93% of negative reviews; 32 of them were added in the last 12 months. Last updated 2026-10-24.
I am not one to write reviews good or bad, but Mychway and Miya are truly the UNICORN of online retailers, and I had to share my experience. Watching a beauty blogger's insta about all the benefits of her cavitation machine sent me down a rabbit hole of research on these machines. Approximately 100 YouTube videos later I felt very confident this would be a solid company to purchase my machine from. It's annoying to read a review claiming other reviews are "fake", as I will explain, my experience mimics all of the glowing reviews. When I purchased my machine, I had multiple models in my "shopping cart", I do this to compare specs of one's that meet my "wants". Well I removed the one I wanted and purchased the one I didn't want. When I received my tracking info email the next day (yes the next day, that was impressive) I realized I ordered the wrong model. I emailed their customer service and Miya responded almost immediately with all my options to get the correct machine to me ASAP. She had already reached out to fed ex to reroute it back to them (it was already half way across the country at this point), she gave me all the fed ex info for me to also try on my end. She got it done! I had the model I wanted literally a few days later! It doesn't end there, Miya follows up every step of the way, genuinely interested In my experience with the machine. I wouldn't hesitate one second ordering anything from this company again, their customer service and the quality of the products they sell are the best I've ever dealt with!!
Reply from mychway.shop2024-06-17
Thank you for your wonderful feedback!
We truly appreciate you taking the time to share your experience with us.
Your satisfaction is our priority, and we're thrilled that Miya could assist you promptly and effectively with your order.
Rest assured, all reviews on our platform are from verified customers like yourself.
We value transparency and strive to ensure every customer has a positive experience with our products and service.
If you ever have any questions or need further assistance, please don't hesitate to reach out at [email protected] or add our WhatsApp at +852 5614 7818.
I have only good things to say about my experience with mychway. They have great response time and have answered all my questions and are super friendly. I have worked with Miya, and she’s been a great resource! Thank you!
Reply from mychway.shop2024-06-11
Thank you so much for your wonderful feedback!
Our team strives to provide excellent service, and it’s great to know that our response time and friendliness met your expectations.
Thank you again for your support, and we look forward to continuing to assist you!
They reached out to me to tell me I had accidently paid twice! They credited my credit card, updated me consistently on my order and were always available on chat within a few minutes. After I received my order they checked in, sent me user videos to help me use my machine, and a link to the manual. I will DEFINITELY use them again
Reply from mychway.shop2024-06-06
Thank you so much for your kind feedback!
It's wonderful to hear that our team was able to assist you promptly and effectively.
We always strive to provide the best customer service possible, and we're glad that you found our updates, chat support, and follow-up resources helpful.
For any further inquiries, please feel free to contact us, we are always happy to help.
I’m really enjoying my s-shape device. I’m seeing great results. My device shipped fast and the customer service was amazing. I truly appreciate the open line of communication and follow-up to ensure my clients receive nothing but the best. Thank you!
Reply from mychway.shop2024-05-29
We're thrilled to hear that you're enjoying your S-Shape device and seeing great results. We appreciate your acknowledgment of our communication and follow-up efforts. Ensuring that our clients receive the best is our top priority.
For any further inquiries, please feel free to contact us at [email protected] or via WhatsApp at +852 5614 7818. We are always happy to help.
I'm very please with the service of this company, especially with Miya and Oran. But Miya is number one. She's a person with kindness manner and problem's solving talent that you as a costumer don't feel estrange or insecure. I always received great support and promptly answer and deliver to my items purchased from this company. Thank you Miya!
Reply from mychway.shop2024-05-29
Thank you so much for your kind words.
We strive to provide excellent support and timely responses to all our customers, and it’s gratifying to know that we have met your expectations.
Your kind words motivate us to continue delivering top-notch service.
Thank you once again for your trust and support.
I had great experience with mychway. Their customer was great, they answered all my questions immediately and was able to answer all my questions. Their delivery was super fast. Their machines are high quality and works great. I will definitely be a returning customer.
Reply from mychway.shop2024-05-24
Thanks so much for sharing your positive experience with us!
We're thrilled to hear our customer service team was able to answer all your questions right away and that you're happy with the quality and performance of our machines.
For any further inquiries, please feel free to contact us.
We are always here to assist.
Don't be fooled by all the fluffy 5-star reviews they are clearly fake as someone mentioned below. This company is a joke. I had a horrendous experience with their cheap product and lack of customer service. Beware!
Reply from mychway.shop2024-05-23
We are truly sorry to hear about your experience and want to address your concerns as swiftly as possible.
Firstly, we want to assure you that our reviews are from genuine customers who have purchased and used our products.
We take pride in maintaining transparency and authenticity in all customer feedback.
To help us resolve this issue for you, could you please provide your order number or a screenshot of your payment to our customer service email at [email protected].
Our team is dedicated to addressing and resolving your concerns to ensure your satisfaction.
Thank you for bringing this to our attention. We look forward to the opportunity to make things right.
Fast shipping and amazing customer service. I won't hesitate to order from them again or recommend to others.
Reply from mychway.shop2024-05-24
Thank you for your wonderful feedback! We're happy to hear that you were satisfied with our fast shipping and customer service.
For any fur ther inquiries, please feel free to contact us at [email protected] are always happy to help.
I'm very happy with the lipo laser machine I bought. Delivery was fast and I was able to track the shipment at all times. Customer service is great, always very responsive and kind.
Reply from mychway.shop2024-05-23
We're thrilled to hear that you're happy with your lipo laser machine and that you had a great experience with our fast delivery and shipment tracking.
Our customer service team is always here to assist you, and we're delighted to know you found them responsive and kind.
If you have any further questions or need assistance, please don't hesitate to reach out at [email protected] are always happy to help.
Can’t rate this company enough . Miya in customer service was amazing and nothing too much bother . Quality of machine was superb and really can’t rate this company enough !
Reply from mychway.shop2024-05-24
Thank you for your amazing feedback! We're thrilled to hear that Miya provided excellent service and that you're happy with the quality of our machine. We appreciate your support.
Miya is just amazing! Any questions/concerns were addressed within the same day. Also, I let her know I was going out of town and she had my order delivered to me so I received it prior to my trip. I had a great experience and will be ordering again in the future.
Reply from mychway.shop2024-05-23
Thank you so much for your wonderful feedback!
It's great to know that she could address your questions and concerns promptly and ensure your order arrived before your trip.
Your satisfaction is our top priority, and we're delighted to have met your expectations.
The S Shape Cavitation machine I ordered was shipped very quickly. It’s a good machine and works well. Any questions I had about setting up the machine were answered by Miya, who was so polite and helpful. I’m really impressed with the excellent after sale care I received. I highly recommend this store!
Reply from mychway.shop2024-05-22
Thank you so much for your wonderful feedback!
Your recommendation means a lot to us. If you need any further assistance, please don't hesitate to reach out.
I find that the customer service is so helpful whatever you ask them they will answer , they are very professional company .
Reply from mychway.shop2024-05-21
Thank you for your fantastic feedback!
Your satisfaction is our top priority, and we're always here to assist with any questions you may have.
We appreciate your kind words.
I ordered a device that stop working for my S-Shape machine and mentioned that plastic holder had broke as well. I got my order along with plastic holders for free. I was so happy to get this surprise. I used the RF and Ultra Sound and is working well. Will keep doing business with Mychway. Wonderful experience and professionalism.
Patricia Z
Reply from mychway.shop2024-05-20
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your initial order.
At Mychway, we take quality control very seriously, and we regret that the original product did not meet our standards.
We are continuously striving to improve our product quality to ensure a better experience for our customers.
Please rest assured that we have a comprehensive after-sales policy in place.
For any quality issues, we offer a 30-day return policy.
Additionally, the main machine is covered by a one-year warranty, and accessories have a three-month warranty.
Thank you for your understanding and for your continued business with Mychway.
I recently placed my second order for body contouring machines with Mychway, and as always, I was greatly satisfied with the customer service, back & forth communication to insure I had made the right selection for my needs, as well as the quality of the machines.
Everything arrived in a timely manner, and all looked exactly as pictured.
Two weeks I. Using my New Lipocavitation machine, Laserlipolisis machine, and infrared belts. Super easy to use, especially with the user manuals, and hoping to really elevate my clients’ results with these.
Thank you Mychway for such excellent service.
Reply from mychway.shop2024-05-14
Thank you for your kind words and for placing your second order with Mychway!
It's great to hear that everything arrived on time and as expected.
If you need any further assistance, please feel free to reach out.
The machines are excellent quality! The individuals in customer service are so helpful and stand behind the quality of the equipment they make! Best place to buy reliable beauty equipment. I have two and plan to buy more.
Reply from mychway.shop2024-05-03
We're delighted to hear that you're satisfied with the quality of our machines and our customer service!
Your trust in our products means a lot to us.
Should you need any assistance or plan to purchase more, please don't hesitate to reach out at [email protected] or add our WhatsApp at +852 5614 7818.
Initially, there was a short delay with my order, but Miya in customer service kept me up to date on the status daily and always responded to my emails immediately.
Fantastic customer service!
Reply from mychway.shop2024-04-28
Thank you for your feedback!
We're committed to keeping our customers informed and ensuring a smooth experience.
If you have any further questions or concerns, please don't hesitate to reach out.
I was having an issue with my S Shape Pro RF handle not heating to temperature so I contacted mychway via their website. I was fully prepared to receive an autoresponder reply with the usual "turn it off and turn it back on" type of "help" that most companies send but to my surprise Miya got back to me right away. She guided me through a complete troubleshooting process over 2 or 3 emails until we got the issues resolved. Turns out the machine was actually working fine, it was a complete user error on my part!
These days I have reservations ordering from anywhere other than Amazon but I follow Joan Johnson's Beauty Over 50 on a Budget Youtube channel and she speaks so highly of the company that I felt confident in ordering on the Mychway website (and she has a coupon code). My machine arrived quickly and their customer services has been wonderful....and I have been seeing great results with my S Shape! I definitely recommend this company!
Reply from mychway.shop2024-04-22
Thank you for giving us the opportunity to address your concerns effectively.
It's fantastic to hear that your machine arrived quickly, and that you're experiencing great results with your S Shape.
We appreciate your recommendation and look forward to continuing to provide you with excellent service and top-quality products.
If you ever need further assistance, please feel free to reach out.
The customer service was so helpful. I had so much questions and concern about the new hydro fascial machine I purchased. When I reached out, I got a reply very quickly and the information that was provided to me was beyond helpful. I love my new machine thank you so much mychway!
Reply from mychway.shop2024-04-20
Thank you for your wonderful feedback!
Providing excellent service and support is always our top priority, and we're delighted that you're loving your purchase.
If you ever need further assistance or have any more questions, don't hesitate to reach out.
I had the pleasure of working with Miya on my order. Miya is amazing! She was responsive to my emails and answered all of my questions. I am glad I came across this company. I will definitely purchase from them again.
Reply from mychway.shop2024-04-22
Thank you for sharing your feedback.
We're delighted that you're pleased with your experience and that you found our company to your satisfaction.
If you ever need assistance or have any inquiries, please don't hesitate to reach out.
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