Customer service was very receptive to…
Customer service was very receptive to my questions and was able to come up with a solution promptly
About myfacesocks
Data updated- Website
- myfacesocks.com
- Category
- Animals & Pets
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 21 reviews
- Replies to negative
- 47% (56/120)
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About this business
Upload your dog or lover photos to socks to create a thoughtful, funny, personal Face Socks. Just need 3 steps to enjoy free shipping.
Is myfacesocks legit?
myfacesocks (myfacesocks.com) has a 3.5 out of 5 rating on OK.one, based on 347 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 33% give 1 star; The business has replied to 47% of negative reviews; 21 of them were added in the last 12 months. Last updated 2026-10-25.
What people say
Had a print issue with my order and was…
Had a print issue with my order and was resolved efficiently. So pretty happy
Attentive & helpful customer service
Upon receipt of the order, the doll is beautiful quality. There was an issue with a customization missing (photo reference had something on top of her head, which they werent able to include). Upon contacting customer service, Elsie responded immediately to initiate an investigation. After thorough review, the customization wasn't something they'd be able to complete, so they're providing a partial refund :) definitely recommend. Very happy with their team.
Resolved my problem
I’d be waiting months too hear back from the delivery driver for him too finally tell me too contact yourself , my stupid fault for not doing that as yous have resolved my problem pretty much immediately and I appreciate that a lot thank you
Great customer service
Great customer service! I had issues with shipping and the team were super great at helping me out
Great experience.
Great experience. From the ease of personalisation design, ordering and fast delivery. To amazing customer service dept who helped me with a replacement item. Super friendly and efficient.
They were great from start to finish
They were great from start to finish! Super responsive, made my requested changes, answered questions, and shipped quickly! Can’t recommend them enough. Will be back for the next occasion that calls for it!
Great Customer Service
When I made a purchase my welcome coupon did not work, and I contacted customer service. They responded immediately and took care the situation. I have not received an item yet, but you can count on their customer service
The entire process from ordering to
The entire process from ordering to receiving product to rectifying a product issue has been nothing short of perfection. I can’t give enough thanks for the quick responses and resolution
Untrustworthy site w/subpar quality!
Just received my order. The material of this shirt is absolute garbage, it’s that cheap nylon (you know where the fabric is white inside). Additionally, they auto added “VIP” and “shipping insurance” costs to my order at checkout!! Do not trust nor order from this site, very misleading and poor quality!!! *** I believe the “excellent” reviews are fake!! Order #AU381846
Reply from myfacesocks2024-04-09
Dear Customer. Thanks for taking the time to share the feedback with us and sorry for this inconvenience. We have just sent you an email and look forward to hearing from you. - Elsie
I just made an order
I just made an order, and my discount coupon code did not go through. I contacted the seller, and they responded immediately and even processed me to credit back immediately. I have not received the item yet, and I am looking forward to it. I am impressed with their customer service 👌
Great customer service
Great customer service . Very helpful - Elsie replied very fast. Needed a few more dresses quick to reply.
So disappointing
So disappointing…ordered 2 tropical shirts for my daughters birthday celebration at the beach. The order and delivery process was smooth with no issues. However, when the product arrived, the disappointment set in. The workmanship is just horrible. There is crooked stitching/ hems in black on a white shirt. The buttons were also black on the white shirt. Another party goer received her shirt with no button sewn on it. The sizing chart on the website is totally in accurate. I ordered a women’s extra-large and it’s about the same size as my husband‘s extra large, it is way too big. No time to send it back so I’m going to take it to my sewing machine to try to make it look presentable. This company may be good for socks but for shirts it is not a good deal. Extremely overpriced for what you get!
Reply from myfacesocks2024-04-07
Dear Judy. Thanks for taking the time to share the feedback with us and sorry for this inconvenience. May we please have your order number so that we can send you an email soon? Look forward to hearing from you. - Elsie
Highly recommend this company
Highly recommend this company, I have ordered 16 shirts not all at once, I kept adding to the order and nothing was too much trouble. Really surprised by how good their service was. The shirts arrived super quick, nice, good quality lightweight material. We are all super impressed with them!
Just made my first purchase off this…
Just made my first purchase off this site and I noticed when I got my bill emailed to me that they automatically added a “VIP” charge as well as a insurance charge into my check out which totaled like almost $10 American, which will cost me more Canadian. Lovely. Not thrilled and will probably not be ordering from this site again.
Reply from myfacesocks2024-03-29
Dear Customer. Thanks for taking the time to share the feedback with us and sorry for this inconvenience. May we please have your order number so that we can send you an email soon? Look forward to hearing from you. - Elsie
The customer service was exceptional
The customer service was exceptional. I required a custom item on a tight timeline. Elsie was extremely responsive on email throughout. I ended up not ordering the item as the timescale was too short to guarantee delivery but was given a full refund. The excellent customer service means I will return in future and will recommend to others.
I was worried that my changes were not…
I was worried that my changes were not being implemented but when I received the product, it was perfect. Really good work and a meaningful, fun gift.
Product does not come as shown in your description
I ordered some socks from them with my company logo on them. When it shows you a picture of how they will look the logo was very large and colorful. When I received the product the logo was so small you could barely see it and if you wore the sock you could not see the logo at all. The logo color was so light and small you could not even see the logo. I called and was only offered a 20% refund because they said the socks could still be worn. Who would wear this sock and not be able to see the logo. Do not do business with these people they obviously take no pride in the products they sell.
Reply from myfacesocks2024-03-14
Hi Bill. Thanks for sharing the feedback with us and sorry for this inconvenience. We have sent you an email and hope to receive your reply soon. Thanks in advance. - Elsie
Fantastic customer service!
Thank you for the great customer service! Responses to emails were always prompt and helpful. I wasn't happy with one of my items and Elsie offered me different options to resolve this which I greatly appreciated. The other cushion was fantastic and we were very happy with the quality of printing and the product overall :)
I don’t order things online often…
I don’t order things online often because it’s hard to trust which company is legit or not. I took a chance of this one because I liked the idea and the ads make the shirt look so cool. I had a hard time upload the pics on my phone, it kept lagging and getting stuck so when I was done I wanted to change it. Costumer service was quick to reply and fix my issue. They even took the time to send me the pictures of how it will come out at the end for me to approve it. I still haven’t gotten the shirt since I made changes to it but I am very excited to see how it came out! Hopefully it will arrive prior to our anniversary so i can gift it on time
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