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Hi Gary, Thank you for taking the time to share your feedback. We're sorry to hear the FlexSeries didn't meet your expectations and understand how frustrating it is to receive a refill order you weren't expecting. Our Blade Refill Program is an optional subscription that's presented during checkout, but we never want a customer to feel surprised by future shipments or charges. After reviewing your account, we've processed a refund for your subscription order, and you should see those funds returned to your original payment method soon. We sincerely apologize for the frustration this experience caused and appreciate you giving Freebird a try. Your feedback helps us continue improving the customer experience.

Hi Ben, Thank you for sharing your feedback. We're sorry to hear that your experience with both the product and your subscription didn't meet your expectations. We understand how frustrating it is to receive refill orders you weren't expecting. Our Blade Refill Program is an optional subscription that's presented during checkout, but we never want a customer to feel surprised or have difficulty canceling. We've reviewed your account and will be refunding your subscription refill orders. We hope this helps make things right, and we sincerely apologize for the frustration and inconvenience this experience has caused. Thank you again for your feedback. We appreciate you giving Freebird a try and wish you all the best.

Hi sis, Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it is to receive a charge you weren't expecting. Our Blade Refill Program is an optional subscription that's presented during checkout and is designed to ensure you always have fresh blades when you need them. That said, we never want a customer to feel surprised by a refill order or future charge. We also apologize that you haven't received a response from our Customer Service team yet. If you haven't already, please send us a direct message with the email address associated with your order, and we'll be happy to review your account, ensure your subscription preferences are updated, and address any outstanding concerns as quickly as possible. We're also available over live chat, or you can text SUPPORT to 79637 to connect with our team. Thank you again for your feedback. We appreciate the opportunity to make this right.

Hi Meaghan, Thank you for taking the time to share your experience. We're very sorry to hear we fell short of your expectations with both the shaver and your overall experience. We understand how frustrating unexpected subscription orders can be. Our Blade Refill Program is optional and is presented during checkout, but we never want a customer to feel surprised by future shipments or charges. We appreciate you reaching out to our team, and we're glad we were able to process your refund promptly. Your feedback regarding both the product's performance and the checkout experience has been shared with our team. We take comments like yours seriously and are continually looking for ways to improve the customer experience. Thank you again for your honest feedback. We appreciate you giving Freebird a try.

Hey Dale. Thank you for taking the time to share your feedback. We're sorry to hear you didn't get the smooth, comfortable shave you were expecting. For longer hair, we generally recommend using the Precision Clipper & Guards first before switching to the FlexSeries shaver for a closer finish (and pulling skin as taught as possible), as this can help reduce pulling and improve comfort. We'd love the opportunity to help. Please reach out to [email protected], and we'll be happy to share some shaving tips and troubleshoot with you to help you get the best performance from your device. Thank you again for your honest feedback, we truly appreciate it and hope we can turn your experience around.

I'm super sorry to hear your experience left you feeling this way. We understand how frustrating it is when an order arrives after you've tried to cancel. Our Blade Refill Program is optional and can be managed or canceled at any time, but if a cancellation request comes after a refill order has already begun processing, we're not always able to stop that shipment. We're glad to hear the razor itself has been working well, and we'd appreciate the opportunity to review your account and ensure your subscription has been fully canceled. We've reached out to you over email to sort this out, please check your inbox (and spam folder too). Thank you again for your feedback. We're always looking for ways to improve the customer experience, including making our subscription program as clear and easy to manage as possible.

Hi Richard, Our Blade Refill Program is an optional subscription that's presented during checkout, but we never want anyone to feel surprised by future orders or charges. If there was any confusion, we sincerely apologize. We'd appreciate the opportunity to review your account, make sure everything has been canceled, and address any outstanding concerns. Please reach out to [email protected] with the email address associated with your order, and we'll be happy to look into this for you. Thank you for sharing your feedback. We take comments like yours seriously and are always looking for ways to make the customer experience clearer and better.