Reliable and affordable with good support
Their software has been reliable and affordable. Thier support, when needed, is helpful.
About Nabla Mind
Data updated- Website
- nablamind.com
- Category
- Electronics & Technology
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 32 reviews
- Replies to negative
- 86% (6/7)
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About this business
Nabla Mind is a dynamic technology company and we are active in various fields of technology, including cutting-edge video-related programs and advanced AI-powered utilities.
Written by the business, not verified by us.Is Nabla Mind legit?
Nabla Mind (nablamind.com) has a 4.7 out of 5 rating on OK.one, based on 107 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 86% of negative reviews; 32 of them were added in the last 12 months. Last updated 2026-10-25.
What people say
From a very happy customer
Customer service super efficient. Had technical issues solution in no time. Very satisfying experience using the application over the years.
Surflex Screen Recorder
Surflex Screen Recorder is an excellent product which works really well ona Mac. Best of all though is the customer service from Nabla Mind.
SURFAST Video downloader is illegal to distribute software
This is just a standard illegal to distribute closed source GUI for a bog standard youtube downloader. This is an illegal distribution of GPLv3 licensed FFMPEG.EXE in a closed source proprietary licensed commercial product which is completely prohibited by the GPLv3 license the text of which is not included, the youtube and other site download performed by the open source utility yt-dlp.exe This developer steals and illegally redistributes copyright software as their own.
Support response has truly impressed me
Surfast has truly impressed me. Its application is incredibly useful and has significantly improved my workflow. However, what truly sets it apart is the exceptional customer support team. Their response times are remarkably fast, and I’ve had questions answered within hours.
Reply from Nabla Mind2026-07-21
Hello Jerry, Thank you so much for your kind words. We’re truly happy to hear that SurFast Video Downloader has been helpful and has made a positive difference in your workflow. It also means a lot to know that our support team has been able to assist you quickly and effectively. Your feedback is incredibly encouraging for our entire team, and we sincerely appreciate you taking the time to share your experience. We’ll keep working hard to provide both a useful product and responsive support.
I’m a content creator
I’m a content creator, and I’ve been using several tools from Nabla Mind in my workflow, including their products such as SurFast Video Downloader, SurFlex Screen Recorder, and Super Logo. Overall, the experience has been solid and practical for day-to-day content production. The screen recording tool is especially useful for capturing tutorials, editing breakdowns, and general workflow recordings without unnecessary setup. The video downloader also does its job well, making it easier to collect reference material from different platforms when needed. Super Logo is a nice addition for quick design work when I need simple branding visuals or draft concepts. What I liked most is how straightforward the tools are. They don’t try to overcomplicate things, and everything feels fairly lightweight and easy to use. For creators who care more about getting things done quickly rather than dealing with complex software, this is a strong point. Performance has been stable in my experience, and the tools fit well into a content creation pipeline, especially for YouTube-style production and social media content. There are more advanced tools out there depending on professional needs, but Nabla Mind does a good job at covering practical use cases for creators who want speed, simplicity, and reliability. Overall, it’s been a positive experience using their products, and they’ve added real value to my content workflow.
Reply from Nabla Mind2026-07-21
Hello Attique, thanks so much for taking the time to write such a long and detailed comment for all Nabla Mind tools. We are so glad that our tools have been helpful in your content creation workflow. We are really proud of that. We will keep up the good work. Thanks again for your warm words.
Fast Support!
I had an issue using the app so I contacted support. They got back to me quickly with a few things to check. I was able to fix the issue in a few minutes.
Mixed Experience with Superlogo macOS
Mixed Experience with Superlogo for macOS I purchased the Superlogo app for macOS hoping to quickly generate and edit high-quality logos. What works well: The app launches smoothly and image generation functions properly. Areas of concern: However, I've encountered significant usability issues. The preview images don't display in the AI Logo, My Designs, and Discovery sections, which makes it difficult to navigate and evaluate my work. Images only become visible when I enter the editing mode – this is counterintuitive and impacts the workflow. Additionally, I contacted support on May 22, 2025, regarding these issues but have not received any response to date. The lack of communication is disappointing. Technical note: I'm running the latest version of macOS. Suggestion: I would appreciate either a bug fix for the display issue or timely support communication to help resolve this.
Reply from Nabla Mind2026-06-11
Hello Syrabo, We are sorry for your experience. We checked again and found we had missed your email as it went into our spam folder. We have replied to you and we will assist you. Looking forward to your reply.
IF YOU HIDE YOUR COSTS AND FORCE ME TO…
IF YOU HIDE YOUR COSTS AND FORCE ME TO FIND THEM YOU ARE NOT WORTH ANY OF MY TIME. YOUR GARBAGE SOFTWARE CAN CRASH AND BANKRUPT.
Reply from Nabla Mind2026-05-20
Hello, thank you for sharing your feedback. We’re sorry to hear about your experience and would like to understand more about what happened. Our checkout process is standard and transparent — for subscriptions with trial pricing, the renewal at full price is shown during checkout, and you also receive an email with the next billing date and amount. We also provide a refund policy to protect your rights. If you need assistance, please contact us at [email protected] and we’ll be glad to help.
Their "super" logo creation app is…
Their "super" logo creation app is neither super, or creating anything. The UX involves picking a pre-defined category (no search) where you end up with a pre-generated AI logo 3 per style/category. "Endless edits" mean that you can manually edit their template, which defeats the purpose of a logo creation app in my opinion. There's no iterating or custom features in the pro pack. I've asked Bundlehunt for a refund. Save your money and ask ChatGPT instead. It's cheaper, and much better.
Reply from Nabla Mind2026-05-11
Dear Andri, Thank you for your feedback, and we're sorry to hear that our Super Logo did not meet your expectations. This product was developed during the early stages of AI image generators, with the goal of helping users quickly get logo design directions suited to their industry. As described in our product listing, the app works by offering pre-defined categories (no search function yet), providing 3 pre-generated AI logos per style/category, and allowing manual edits through the "endless edits" feature. We understand that this approach—especially the manual editing aspect—may not suit everyone, especially those looking for more intelligent iteration and customization. We haven't hidden any product limitations, and we do offer refund support through Bundlehunt. At the same time, we truly appreciate that this tool has helped some users design logos. We regret that it didn't work out for you. Your feedback has been noted, and we will take it seriously if we upgrade the product in the future. Thank you again for your review.
Nabla Mind SurFast Video Downloader (5 Star) Software
Nabla Mind SurFast Video Downloader is a great piece of software, not only does it allow you to download content from various sites it also allows you to extract the Audio from the Media too. I recently experienced an issue where my Activation Code failed to activate, I contacted Nabla Mind who responded in less than 24hrs with a solution. The solution was disabling my VPN, the error was caused by myself and had nothing to do with software or my Activation Code (how embarrassing was this for me) If you are looking for reliable Video Download Software I really would recommend this software to you, I rate the Customer Support as well as I do the software (both excellent indeed)
A solid app with excellent customer service
A solid app with excellent customer service! I needed to transfer my license to a new computer and got a personal, human response the very next day that took care of the whole situation in one go. I was so impressed!
Excellent...
Excellent.... Very helpfull customer service and the product is easy to use !
Very Pleased, Highly Recommended.
I've used several tools like this. Surfast is the most robust, versatile and stable. Interface was a little quirky at first, but once spent the time, its working well. Had a self induced activation issue, but Charlene resolved that with a simple email within 12 hours turn around time. Very pleased, highly recommended.
Surfast Video Downloader best service!!!
I use the Surfast Video Downloader from time to time and have a lifetime licence. After I bought a new MacBook, the licence stopped working. However, when I contacted them, the team at nablamind responded very quickly and were wonderfully accommodating. I was really pleased about that! Now I can use the Surfast Video Downloader to its full potential again!
Did not work
Reply from Nabla Mind2026-03-12
Hello Sandra, This is Charlene from Nabla Mind. I’m sorry for any inconvenience and am here to help. Please try the following steps: Check VPN: If you’re using a VPN, disable it and test SurFast Video Downloader again. Clear Cache: Go to SurFast Video Downloader's Settings > Advanced Settings to clear cache. Restart the software. You can try multiple times. Clear Chromium Folder: If no VPN is in use, delete the Chromium folder at the path below and restart the application: Windows: C:\Users\admin\AppData\Roaming\NablaMind\SurFast Video Downloader Mac: /Users/xxxxx/Library/Application Support/NablaMind/SurFast Video Downloader For Mac user, you can try to delete this if none of them works: /Users/XXX/Library/Application Support/NablaMind/SurFast Video Downloader/yt-dlp_macos If these steps don’t resolve the issue, please provide: The version of SurFast Video Downloader (Windows or Mac) and its version number (Settings > About). The video links you’re trying to download. The vd_server.log file from the same path above. Please send the information to [email protected] and we will respond fast. I look forward to your update to assist you further.
It works well and the customer service…
It works well and the customer service is great
Delivers exactly what it promises
“The app delivers exactly what it promises. It’s lightweight and fully functional. On top of that, every time I needed support, I was genuinely assisted by the team, who fixed the bugs with incredible speed. I had never seen such a proactive support team. I highly recommend the paid version of the app, given all the conveniences it offers.
Great person and great respond
Great person and great respond time if you ever need help with anything.
An easy-to-use, flexible tool.
The program is easy to use, well documented on the company's website, and the customer support is very responsive. The program is agnostic with regard to its sources, and will capture video streams from many online sources.
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