name.com is an ICANN-accredited domain registrar that makes building simple at any scale. As the domain industry’s most customer-centered company, name.com offers one of the largest top-level domains (TLD) selections of any registrar with over 600 TLDs. Based in Denver, Colorado, the company sells domain names, web hosting, email services, SSL certificates, and other website products. For enterprise partners and developers, name.com provides a simple, modern API that's AI-ready and built with protocols like MCP, enabling fast domain integrations and seamless product experiences. With additional features like 24/7 technical support and transparent pricing, entrepreneurs and businesses can feel confident in a trustworthy, safe and user-friendly experience. For more information, please visit name.com.
Written by the business, not verified by us.
Is name.com legit?
name.com (name.com) has a 4.3 out of 5 rating on OK.one, based on 229 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 79% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-09-01.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. People frequently praise the support staff for being exceptionally helpful, patient, and quick to resolve technical questions regarding domains and accounts. Consumers find the overall service extremely smooth and genuinely appreciate interacting with knowledgeable real people rather than robotic automated tools.
Some reviewers were not happy with the website, mentioning that renewing products, updating settings, or managing domains could be quite confusing and complicated. A few other people also pointed out occasional difficulties with account access, navigation hurdles, and dealing with slow responses from automated customer service systems.
Auto-generated from all reviews of this business. For reference only.
What people say
B
BC · 4 reviews · Experienced 2026-08-04 ·
★★★★★
Good customer service
Sent a message to name.com help chat at 4:37am from the UK, and was assisted by customer service assistant Anthony, were I requested whether or not my domain had been cancelled.
I used a free GitHub voucher initially so I was nervous whether I was going to get auto-renew toggled, which is what all the shady registry firms do to their customers IONOS cough.
Anthony checked my account seamlessly and fast.
It felt like a person to person experience, not AI.
I am very satisfied and would probably pay for a service from name.com in the future.
Reply from name.com2026-08-04
Hello BC, thank you so much for taking the time to share your experience with us! We're thrilled to hear that Anthony was able to quickly put your mind at ease regarding your renewal settings and GitHub voucher. Providing fast, transparent, and genuinely human support across all time zones is always our top priority. We truly appreciate your support and look forward to working with you again in the future! -name.com
S
Stephen Dansiger · 1 review · Experienced 2026-08-03 ·
★★★★★
Anthony was very helpful on the chat.
Reply from name.com2026-08-04
Hello Stephen Dansiger, we truly appreciate your positive feedback! It’s wonderful to know that Anthony was able to assist you so effectively on chat. Delivering great service is always our goal, and we’re glad he made your experience a great one. -name.com
B
BEN YOUSSEF Abdeljalil · 3 reviews · Experienced 2026-08-04 ·
★★★★★
Top customer service
Emmanuel was so kind, and professional. He gave me a clear and detailed answer regarding my issue. the customer service are outstanding... very helpful!
Reply from name.com2026-08-04
Hello BEN YOUSSEF Abdeljalil, We’re thrilled to hear that Emmanuel provided such kind, clear, and professional service to get your issue resolved. Delivering outstanding support is always our goal, so your feedback truly means the world to us! -name.com
Simple and easy way to secure my domain name, if a little overpriced for a simple name hosting.
Reply from name.com2026-08-04
Hello Logan M., thank you for sharing your thoughts! We’re thrilled to hear that you found securing your domain name simple and straightforward. We strive to offer competitive pricing while delivering a top-tier hosting experience, and we would love to review our options with you to ensure you get the best value. Please reach out to [email protected] so we can help answer any questions or check for available savings! -name.com
v
vespaman · 2 reviews · Experienced 2026-08-04 ·
★★★★★
Got fast and accurate support from…
Got fast and accurate support from Christian.
Reply from name.com2026-08-05
Thank you so much for the wonderful feedback! We are thrilled to hear you had a great experience with our team. Please feel free to reach out anytime if you need further assistance! -name.com
The DNS manager was very good for me don't have to wait long or it doesn't take that much time
Reply from name.com2026-08-05
Hello there, we truly appreciate your review! It’s fantastic to know that our DNS manager worked so well for you and saved you time. Providing fast, efficient tools is always our goal, and we look forward to continuing to serve you. -name.com
J
Juri Maier · 2 reviews · Experienced 2026-08-03 ·
★★★★★
EIGHT WEEKS after an abuse of a…
EIGHT WEEKS after an abuse of a name.com domain was reported for phishing I got a reply that name.com was kindly asking the owner of the site to take down the content. Of course, the malicious content is still online. Just unbelievable.
Reply from name.com2026-08-05
Hello Juri, I understand your concern about the timeline. For all abuse reports, we follow a set procedure that gives the registrant a chance to remediate the malicious content before we take direct action against the domain. We have monitored the situation, and the domain is now inactive with the content offline. If you believe there is still potential abuse occurring, please follow up through your ticket with any additional information, and we would be happy to investigate. Thank you again for flagging this issue to help keep the web safe. -name.com
T
Tom · 8 reviews · Verified · Experienced 2026-08-04 ·
★★★★★
They're the best for domains.
Reply from name.com2026-08-05
Hello Tom, we truly appreciate your review! It means the world to us to know you consider us the best destination for your domain needs. We look forward to helping you manage your domains for many years to come. -name.com
I asked for a link to reset my passwords several times and yet to get the reply.
Reply from name.com2026-08-03
Hello there, sorry for the delay and frustration with your password reset request. We have reached out to the account email with additional information on how to reset your password. If you are unable to locate that email, please feel free to reach out to our support team at [email protected] and our team will get this sorted out for you right away! -name.com
q
qiang peng · 1 review · Experienced 2026-07-05 ·
★★★★★
Account recovery case unresolved after 28 days
Ticket #3037111 has been open for 28 days without a proper resolution.
I completed Name.com’s requested identity verification and submitted the requested supporting information and documents. However, Name.com has repeatedly delayed the case and classified it as a third-party business dispute based on linked accounts, shared payment history, and multiple historical logins.
My central point has still not been properly addressed: for the relevant domains, the historical registrant name matches my identity. I asked Name.com to review those domains separately and to clearly explain which identity or address information failed verification and what additional documents would be accepted.
I have offered to provide a valid passport, complete verification again through a secure portal, and provide a notarized declaration or other official documentation. Instead of giving a clear verification path, the ticket remains unresolved and currently shows “Awaiting Your Reply,” even though I have already responded and submitted supporting materials.
After 28 days, this handling is unacceptable. I expect Name.com to escalate ticket #3037111, provide a specific written explanation, clearly state what evidence is still required, and complete a fair review without further delay.
Reply from name.com2026-08-03
Hello, we are sorry to hear of any frustrations regarding the account verification issues. We completely understand your frustration with the verification process. Because account security is top priority for an ICANN-accredited registrar, these safeguards are in place to strictly protect domain ownership. Our compliance team is actively reviewing your ticket and will follow up with an update on your ticket as soon as possible. -name.com
C
Cirus · 2 reviews · Experienced 2026-08-03 ·
★★★★★
Just the fact that I was able to chat…
Just the fact that Ivwas able to chat with live support 4:30 in the morning right away makes me a loyal long term customer. Super!
Reply from name.com2026-08-03
Hello Cirus, we're so happy to hear that! Getting quick support at any hour—even 4:30 in the morning—is exactly what we strive for. Thank you for taking the time to leave such kind feedback and for being a loyal customer. We appreciate you, and we'll keep striving to deliver top-tier service every time you need us! -name.com
R
Roger · 1 review · Verified · Experienced 2026-08-03 ·
★★★★★
Error message confusion:
Error message confusion:
When I received a message indicating part of my order failed, it left the impression that the order did not go through successfully. I ended up placing 3 orders to renew/extend....all of which were apparently successful. Perhaps, the error message should start with....Order successful, although part of your order failed....
And the part of the order that failed...wasn't even in my cart...
Reply from name.com2026-08-03
Hello Roger, we apologize for the confusion caused by that error alert! It looks like the initial renewal attempt was failed on the payment processor's side, but the renewal orders afterward were all successful. We really appreciate your suggestion on how we can make our messaging clearer. Please connect with us directly at [email protected] so we can look into your account, we would be happy to work something out with you. -name.com
L
Laura L · 2 reviews · Experienced 2026-08-03 ·
★★★★★
Great customer service from Eds
Eds on the customer service team understood my issue quickly - and was able to help with a fast resolution. Much appreciated.
Reply from name.com2026-08-03
Hello Laura L, thank you so much for taking the time to leave us your feedback! We are thrilled to hear that Ed was able to understand your situation quickly and get everything resolved for you. Your support means the world to our team. -name.com
F
Felipe · 2 reviews · Experienced 2026-08-03 ·
★★★★★
Nash was helping me and was wonderfull
Reply from name.com2026-08-03
Hello Felipe, thank you so much for the wonderful feedback! We are thrilled to hear that Nash provided such fantastic support. -name.com
R
Rebecca French · 1 review · Experienced 2026-08-03 ·
★★★★★
Eds answered my questions timely and…
Eds answered my questions timely and efficiently.
Reply from name.com2026-08-03
Hello Rebecca French, we truly appreciate your kind feedback! It is wonderful to know that Ed provided such prompt and effective service during your interaction. Thanks for choosing us, and please don't hesitate to reach back out if anything else comes up! -name.com
B
Boris K. · 3 reviews · Verified · Experienced 2026-04-29 ·
★★★★★
im using it for 20 years and it's very…
im using it for 20 years and it's very good
Reply from name.com2026-08-03
Hi Boris K., two decades is an incredible milestone, and we are so grateful for your long-standing loyalty! Knowing that we’ve consistently provided a great experience for you over the last 20 years truly means the world to our team. Thank you for being such a valued part of our journey. -name.com
C
Coronado Music Lessons · 1 review · Experienced 2026-08-01 ·
★★★★★
Emmanuel is perfect.
Emmanuel was amazing. We couldn't fix my issue on Name.com's end (I have hosting elsewhere), but he stayed online with me anyway and helped me understand where the issue could be and how to ask my hosting provider for assistance.
We may not have fixed the issue but he gave me a clear path ahead. That's going above and beyond! Extremely grateful and happy customer.
Reply from name.com2026-08-02
Hello Coronado Music Lessons, thank you so much for taking the time to share this wonderful feedback! We are thrilled to hear that Emmanuel went above and beyond to help you navigate your hosting issue and give you a clear path forward. Providing exceptional support—even when the resolution lies elsewhere—is what we strive for, and we're so glad Emmanuel could make a difference for you. -name.com
Fast and usefull for student like me with free domain.
Reply from name.com2026-08-02
Hello there, Thank you so much for the fantastic feedback! We are thrilled to hear that our platform provides the speed and useful features you need as a student, along with your free domain. Helping students launch their online projects easily is always our goal. -name.com
Please disable automatic domain protection. I paid for something I didn't want; this is confusing for the customer.
Reply from name.com2026-08-03
Hello, we hear your concerns about auto-renewal and understand how unexpected charges can be frustrating. Auto-renew is enabled by the account owner to prevent accidental domain expiration, but it can easily be toggled off under your billing settings: https://www.name.com/support/articles/205188908-customizing-your-automatic-billing-settings. Our team has requested more information on your ticket regarding a potential refund, please reply directly there so we can help sort this out. -name.com
Reached a customer support person really quickly even though it was after standard business hours.
They explained the solution to my problem really quickly and in a way that made sense to someone who does not have a background in websites functionality.
I've been with Name.com for several years and always get amazing customer service when I need it.
Reply from name.com2026-08-02
Hello there, Thank you so much for being a loyal customer with us for so many years! We are thrilled to hear that our team was able to assist you quickly after hours and break down the website technicalities into clear, simple steps. Delivering reliable, easy-to-understand support whenever you need it is always our top priority. -name.com
