The customer service was very…
The customer service was very personable. Such an easy service to use. I will recommend to others.
About National Bankcard Inc.
Data updated- Website
- nationalbankcard.com
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 36% (4/11)
Do you own National Bankcard Inc.? Claim this profile for free and start replying to reviews.
About this business
National Bankcard is a leading provider in credit and debit card-based payment processing solutions to customers across the country. We pride ourselves on having the lowest processing rates backed by our award-winning customer service. No matter what type of business, our focus is to be your processor-of-choice.
Is National Bankcard Inc. legit?
National Bankcard Inc. (nationalbankcard.com) has a 4.7 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 36% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and team members for being exceptionally helpful, patient, and extremely knowledgeable throughout the entire account setup. Consumer feedback constantly highlights the fast response times, clear explanations, and the very smooth, easy-to-navigate user experience provided by everyone. Some reviewers were not happy with the support provided, mentioning specific difficulties in getting questions answered or dealing with poor communication skills. A few consumers also reported encountering rude representatives or experiencing frustrating interactions when trying to resolve urgent business issues with their accounts.
Auto-generated from all reviews of this business. For reference only.What people say
Thank you so for Experince with…
Thank you so for Experince with Representatives that Made Contact with me Robert Casey and And Staff with most professional experience and looking out for my needs to service 😀
Your team member helped me get through…
Your team member helped me get through the process and made it easy for me to get everything all set up.
Horrible customer service
Horrible customer service. Reps not experienced. If I could give you guys less than one star, I would big mistake in signing up with this company
Reply from National Bankcard Inc.2026-07-23
We sincerely apologize for the inconvenience and disappointment you experienced with our company. Providing excellent service is our priority, and we regret that we fell short of your expectations. Unfortunately your account was closed for security risk.
I am a new customer switching from Square
I am a new customer and Jodie Kitain and Kelly Costantino made it simple for me to switch from Square to National Bankcard. Kelly set up my account with me over the phone and walked me thru the process and Jodie helped verify all my info and answer all my other questions. I can't wait to use to service.
Very personable
Very personable, eager to assist, assured me of their commitment to customer satisfaction and service
excellent service
what made me select national bank card was the simple fact that I was able to get a virgin account I was treated with professionalism great customer service communications most especially in many businesses, and which I was truly impressed
Greg is awesome and a pleasure to work…
Greg is awesome and a pleasure to work with over the phone and email. Aruba called to help me set up my App and do a sample transaction. Lovely to have her help me as well. Thank you, Robin The Notary
The help made everything a breeze for…
The help made everything a breeze for signing up.
everything went smoothly
My agent was wonderful!
Exceptional service
The follow up, the continued communication, the level of professionalism, the customer service that I received from everyone was phenomenal.
Best experience with Ashley and Andrew
Best experience with Ashley and Andrew. Great team. Service is excellent.
Not able to get none of my questions…
Not able to get none of my questions answered to resolve my issue with this company
Reply from National Bankcard Inc.2026-07-23
Please accept our sincere apologies for your recent experience with our company. We take your feedback seriously and are committed to addressing the issues you encountered. Unfortunately your account was closed for security risk.
easy to do
easy to do. great staff. highly reccomend
Ashley Duverge and Carlos Jimenez were…
Ashley Duverge and Carlos Jimenez were the BEST! Right to the point answered all my question very knowledgeable.
I've only just signed with National Bankcard …
I've only just signed with National Bankcard but the whole process has been so smooth. Everyone I've worked with has been very helpful and knowledgeable. Andrew has walked me through the whole process with patience.
I had a great experience with National…
I had a great experience with National Bankcard. The process was clear, professional, and easy to understand. Their team explained the options, answered my questions, and made me feel comfortable moving forward. I appreciated the customer service, the communication, and how simple they made everything. I would recommend National Bankcard to any business owner looking for reliable payment processing support.
Swift processing of application to…
Swift processing of application to approval. All phone reps were awesome!
Merchant One
Square US
Lettering.com Inc
Hostinger
Helcim
Flashbay
GoDaddy
JIM