Great customer service and have never…
Great customer service and have never had a problem with anything. always been treated like number 1 customer. The device is amazing since I could do swipe tap or insert.
About National Bankcard Inc.
Data updated- Website
- nationalbankcard.com
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 36% (4/11)
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About this business
National Bankcard is a leading provider in credit and debit card-based payment processing solutions to customers across the country. We pride ourselves on having the lowest processing rates backed by our award-winning customer service. No matter what type of business, our focus is to be your processor-of-choice.
Is National Bankcard Inc. legit?
National Bankcard Inc. (nationalbankcard.com) has a 4.7 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 36% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and team members for being exceptionally helpful, patient, and extremely knowledgeable throughout the entire account setup. Consumer feedback constantly highlights the fast response times, clear explanations, and the very smooth, easy-to-navigate user experience provided by everyone. Some reviewers were not happy with the support provided, mentioning specific difficulties in getting questions answered or dealing with poor communication skills. A few consumers also reported encountering rude representatives or experiencing frustrating interactions when trying to resolve urgent business issues with their accounts.
Auto-generated from all reviews of this business. For reference only.What people say
Good company
Good company, good rates. Only small issue is they are a little slower on the settlements but outside of that, would recommend for sure
Great job....
Good followup...
To hard to set up
Great customers service
Great customer service
Customer service was very knowledgeable
new business
staff was very helpful and welcoming
Excellent support
Excellent support, everything explained detailed and answered my questions.
GREAT SERVICE
quick response, great customet service
I love how nice the people are with…
I love how nice the people are with this service, so far everything is great. exceptional service and very nice and helpful
Good Work
Greg was excellent. He walked me thru everything. I just started working with Jody, but she is doing well for me. Thank you
My experience with National Bankcard
My experience with National Bankcard, Inc. has been frustrating due to poor communication, inconsistent information, and withheld merchant funds. These good reviews must be fake. Check the Better Business profile and see the real ones. All negative. My account was approved through underwriting, but shortly after activation it was placed under review and funds from legitimate completed transactions were withheld without clear explanation. I was repeatedly transferred between departments and given conflicting reasons for the hold. I was told the issue involved transaction decline ratios, but declines are common in online commerce and often come from customer-side issues. No evidence of fraud or misconduct was provided. Despite submitting invoices and documentation, funds continued to be held with no clear transaction-level explanation. I also requested that all processing be stopped and the account closed, yet I still observed fees or settlement activity afterward. From my experience, this company relies heavily on aggressive sales tactics, including Facebook advertising and commission-driven sales representatives who will say anything to get you onboarded. Once your account is active, you are exposed to sudden freezes and withheld funds while transaction fees continue to be collected. This has had a serious financial impact on my business. I remain out more than $4,000 in completed sales. Advice to others: be extremely cautious before signing up. Make sure you fully understand the risk of fund holds and account freezes after activation. Desired outcome: release of all undisputed funds, full accounting of holds and fees, and confirmation all processing and debits have stopped.
It was very easy to sign up and George…
It was very easy to sign up and George and Jody were awesome!
My experience was excellent
My experience was excellent. She has patience with helping me.
Great customer service thank you
The customer service by everyone I…
The customer service by everyone I talked with today was excellent. They explained everything simply and concisely.
The more I learn and use National…
The more I learn and use National bankcard. The more I'm impressed by them. And the more I am glad I'm using them. And i hope to continue use them in the future.
Agents listened
Agents listened, worked well through a complex activation, expedited new account fast and fee rates are very reasonable. Would recommend to others to use National Bankcard for credit card processing.
Everything about the reader itself is…
Everything about the reader itself is great, but customer service needs a lot of work. Don't be a customer service rep. If You can't answer the questions. Everything else about the card reader and company is wonderful.
National Bankcard Customer Service & Credit Card Options
National Bankcard representatives were professional and answered all my questions promptly and satisfactorily. The enrollment process was smooth, quick, and simple, thanks to the attentiveness of the company's representatives.
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