NavePoint (navepoint.com) has a 4.3 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 80% of reviews are 4 stars or higher and 5% are 1 star; The business has replied to 8% of negative reviews; 19 of them were added in the last 12 months. Last updated 2026-08-10.
Tina made my experience amazing! I was having trouble with emails going to customer service for an order. She went above and beyond to help me place that order and get us approved for tax exempt status.
Reply from NavePoint2025-01-22
We are so happy to hear that you had a positive experience! We truly appreciate your kind words about Tina and her dedication to providing exceptional customer service. We are proud to have employees like Tina who are committed to going the extra mile to help our customers.
All of their racks and customer support is great. I was able to get the 3d model for integration, where other companies would not do that.
Reply from NavePoint2025-01-22
We're thrilled to hear about your positive experience! We're committed to providing exceptional customer support and resources, including 3D models for seamless integration. Thank you for choosing us and sharing your feedback.
I paid $125 for expedited over night shipping and the item arrived 3 days later . That ended up costing me too much on installation
Reply from NavePoint2025-01-22
We understand your frustration with the delayed delivery. We strive to provide accurate shipping estimates, however, bad weather conditions can impact shipping. We apologize for the inconvenience this caused.
Very quick help on the phone. Very knowledgeable and eager to help
Reply from NavePoint2025-01-22
We're delighted to hear about your positive experience. We appreciate you taking the time to share your feedback. It's encouraging to know our team provided the assistance you needed.
I purchased the white 22U rack and matching white shelves(Amazon) both arrive with issues. Rack had spots that were misaligned and door would only close completely when I set it up to swing a certain way. Shelves bother were slightly smaller than the rack causing extra effort and two people to install.
Shipment arrived several days earlier than expected.
Reply from NavePoint2025-01-22
We're thrilled to hear that your shipment arrived ahead of schedule. We strive to provide our customers with a seamless and timely delivery experience.
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Simon D. · 1 review · Verified · Experienced 2024-12-16 ·
★★★★★
Fast delivery & great quality
Fast delivery, good quality product that is worth the money I paid.
The screws on the Navepoint 37U AV Rack seemed a bit cheap. They were also screwed in extremely tight, to the point where when I tried to remove some of the shelves, the screws stripped completely. I would like to see an AV Rack with screws that are easier to remove or that come with a special tool to remove them. All in all it was okay.
Repeat purchase for 1U blanking plate, a nice item. I chose to order direct from NavePoint this time for same price as others + free shipping. Easy enough to order, but seems funny to get the review request even before blanking plate shows up!
Great customer service by Tina. She was fast, knew the products and stayed on it till we got the shipping figured out
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mw electric mark weaver · 1 review · Verified · Experienced 2024-11-18 ·
★★★★★
GREAT CUSTOMER SERVICE OVER THE PHONE
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Robert · 2 reviews · Verified · Experienced 2024-10-22 ·
★★★★★
Bought an 18U and then a 9U. Awesome!
I purchased my first enclosure ever from NavePoint in August. Then I bought another for a home in October. Both are awesome. The sales team walked me through the selection process and nailed it.
Avoiding Navepoint after a decade and a half of doing business
Update 11/12/24: The final items from our recent order have been assembled and deployed, but the quality has fallen short of expectations—stripped screws, soft metal, and overall poor craftsmanship. In the past 90 days, several orders have arrived with missing parts and subpar materials, issues we used to avoid by relying on NavePoint’s products, even at very high premium prices. When investing in high-quality server racks, a premium price is reasonable, but receiving cheaply made products instead leaves one feeling taken advantage of.
Since Infinite electronics purchased Navepoint it has slowly but surely just become a crap shoot. I have a more then 14 year long relationship with Navepoint and have left them reviews of positive feedback everywhere. As of today my company and myself are no longer doing business with them. Their customer service is no existent and orders ship incomplete. The last several orders from them have all had issues and no one is available by phone to help. You just get a voicemail. Sayonara Navepoint
