Nerdywave (nerdywave.com) has a 3.2 out of 5 rating on OK.one, based on 586 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 30% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the clothing, highlighting the comfortable fabrics, breathable mesh materials, and crisp, vibrant prints that make the items great for daily workouts and casual wear. People also appreciate the incredibly helpful customer support team and fast shipping times, noting that representatives are always ready to quickly resolve questions or issues.
However, some customers also noted frustrating issues with inconsistent sizing and complicated return processes. A few people mentioned that certain garments ran significantly smaller than advertised and that delivery tracking updates could be improved.
Auto-generated from all reviews of this business. For reference only.
Shipping times were faster than expected, sizes are as described and the materials are feeling really good on the skin. The prints are excellent. Would definitely order again!
Reply from Nerdywave2026-09-06
Dear customer,
Thank you so much for this wonderful feedback 😊 We’re thrilled your order arrived earlier than anticipated. It makes us happy that you like our fabric feel, accurate sizing and great print quality. We look forward to your next order!
Best regards,
Nerdywave Customer Service Team
Dear customer,
Nice quality and fast delivery — short, sweet, and just right. 😊
Thanks for the review! 🙌✨
Best regards,
Nerdywave Customer Service Team
The first order was lost, and after a lot of back-and-forth, a new order was shipped. At first, they wanted to charge me for it, but then it was shipped for free. However, the quality is terrible—the fabric is very uncomfortable and smells strongly of plastic. The garment doesn't look anything like the product picture on the website.
Reply from Nerdywave2026-09-05
Dear customer,
We are truly sorry to hear about your frustrating experience with your order. It is disappointing that your first shipment was lost in tranYour feedback sit, and we sincerely apologise for all the back‑and‑forth communication you had to go through, as well as your dissatisfaction with the item quality and appearance upon receiving the replacement.
Please contact our official email address [email protected] with your order number so we can better assist you.
We hope we will get the chance to make this right for you via email conversation. Thank you for your patience.
Best regards,
Nerdywave Customer Service Team
The sizing was smaller than I thought I ordered a large and its an Australian medium, quality feels cheap aswell
Reply from Nerdywave2026-09-03
Dear customer,
We are truly sorry to hear the garment ran small and that you are disappointed with the material quality. We have already reached out to you regarding this feedback.
We take your note about sizing differences against Australian standards seriously and will pass this feedback to our product team for review.
Please check your message inbox for our full proposal, and feel free to reply so we can work toward a suitable resolution for you.
Best regards,
Nerdywave Customer Service Team
The clothes are really comfortable and the people who work there are really nice one In particular named Antoine he was very kind and helped me with all my needs and the shipping didnt take long at all
Reply from Nerdywave2026-09-03
Dear customer,
Many thanks for your wonderful feedback 😊.
It makes us happy that our clothes feel comfortable, and that Antoine was patient and helpful handling all your requests. We are also pleased your order arrived quickly.
Hope to welcome you back soon
Best regards,
Nerdywave Customer Service Team
Dear customer,
Thank you so much for your great comment 😊.
We are delighted to hear you are pleased with both our product quality and our service.
Hope you will enjoy your items and come back to shop with us.
Best regards,
Nerdywave Customer Service Team
Interesting collection, especially the films & books designs -- although I missed a design that I really like but it disappeared when I decided to finalize my order (to be honest it took me a couple of weeks to decide which tshirts to order).
They have a whatsapp chat to help you with tracking the orders, and the person I contacted (Antoine) was helpful :)
Reply from Nerdywave2026-09-03
Dear customer,
Thank you for your thoughtful review 😊.
We’re glad you enjoy our nerdy‑themed film and book collection, and that Antoine gave you helpful tracking support over WhatsApp. We’re sorry your favourite design was no longer available by the time you finished your decision.
We appreciate you taking time to shop with us and hope you will find new favourite designs for your next purchase.
Best regards,
Nerdywave Customer Service Team
Great products, great price, always ships neatly packaged and clean
Reply from Nerdywave2026-09-03
Dear customer,
Many thanks for your lovely review 😊.
We’re happy you are satisfied with our products, pricing and tidy, clean packaging.
Looking forward to your next order!
Best regards,
Nerdywave Customer Service Team
Postage took ages but apart from that. The items and clothing were perfect. Items were well packaged. Communication through emails and WhatsApp on updates on each location the package was it.
Reply from Nerdywave2026-09-03
Dear customer,
Thank you for your honest feedback 😊.
We appreciate your patience with the longer‑than‑expected postage. We are glad the clothing items, packaging and our WhatsApp & email updates met your expectations.
Thank you for your support and hope to serve you again soon.
Best regards,
Nerdywave Customer Service Team
Terrible service. Awful, cheap dress. Nothing like the photos. Save your money!
Just awful. I ordered the moth dress in cotton/rayon and it is nothing at all like the pictures on the website. The dress on the site is a lovely dark blue/black colour with contrasting moth print. The dress I received was a dull, washed-out grey and the print was also very faded.
The fabric is thin and feels synthetic to me.
It’s also a weird shape. About 4 inches wider on the bust than the size chart. It’s totally unwearable. I have opened a PayPal dispute to try and get my money back. Customer service said they would give me a full refund as long as I closed the dispute first (you cannot reopen a closed dispute so that would have left me high and dry) If they were happy to refund me, why not just refund me? Why do I have to close the dispute first? The dispute would automatically close if they refunded me.
Dodgy as. Then the customer service representative contacted me via PayPal and said I needed to pay for the return (to China) because the dress was not faulty. Hmm.
Also! The photo and the videos of the dress on Facebook reels are definitely AI Generated. The backgrounds change behind the model! So basically this dress doesn’t exist in reality.
Another scammy online shop from China selling fake tat. So disappointed. This dress was a present from my boyfriend. I’ll just have to hope that PayPal does the right thing
My advice? Save your money. It’s a terrible company.
Reply from Nerdywave2026-09-03
Dear Customer,
We’re sorry to hear that you were dissatisfied with your order.
Regarding your refund request, once a PayPal dispute is opened, the transaction amount is placed on hold by PayPal. During this period, our system is unable to process a separate refund directly. Our customer service team has already explained this to you and advised that you could wait for PayPal to review and resolve the case through their official process.
As for the dress, the material details and color disclaimer are clearly stated on the product page. We always encourage customers to review these notes carefully before purchasing.
We can also see that your PayPal case has now been closed. Please kindly check the final resolution directly in your PayPal account.
If you still need assistance, you’re welcome to contact us by email and we’ll be happy to help further.
Best regards,
Nerdywave Customer Service Team
Good quality products with true size. Very good communication also when transport company lost my parcel they replaced full order for no extra cost. Highly recommend this shop.
Reply from Nerdywave2026-09-03
Dear customer,
Thank you so much for this fantastic review 😊.
We are pleased our items fit true‑to‑size and that our team could support you well when your parcel got lost in transit. We are glad we could resend your full order at no extra cost for you.
We really appreciate your recommendation and look forward to your next purchase
Best regards,
Nerdywave Customer Service Team
I bought a few mesh jerseys, all Cthulhu-themed, and the arrived fast and with 0 problems. Antoine on whatsapp told me about the steps of the delivery for me to be aknowledged. I was a little afraid of tariffs or whatever because all this chaos in worlwide trading, but everything went smooth as silk…
Reply from Nerdywave2026-09-02
Dear customer,
We really appreciate your wonderful comment 😊.
Glad your Cthulhu‑themed jerseys arrived quickly without any issues, and that Antoine kept you well‑updated on delivery progress.
We are pleased everything went smoothly for your international order, and hope to serve you again soon.
Best regards,
Nerdywave Customer Service Team
Love my tees. So comfortable and breathable. Class designs aswell.
Reply from Nerdywave2026-09-02
Dear customer,
Many thanks for your lovely review 😊.
We are happy your tees feel comfortable and breathable, and that you enjoy our creative designs.
Hope you will love your upcoming purchases with us.
Best regards,
Nerdywave Customer Service Team
I have to tell you the experience of getting something in nerdywave it’s amazing, you guys have an amazing team, great communication all the time, fast delivery and great quality on your products. Thank u so much u have a new frequent customer ✨
Reply from Nerdywave2026-09-02
Dear customer,
Thank you so much for this fantastic feedback 😊.
We are delighted that our team communication, fast delivery and product quality brought you such a great shopping experience.
It means a lot to us to gain you as a repeat customer, and we look forward to your future orders!
Best regards,
Nerdywave Customer Service Team
Can I give 0 stars?
1. Dress was clearly drop shipped (even though website says no drop shipping) and was from awful cheap fabric.
2. Dress had no sizing label, or branding label.
3. Dress was wrong size - it literally fell off me.
4. I tried to complain it was considerable too big
5. I had to send 2 sets of photos showing the bust measurement was too big but also the dress was a few inches short (only noticed that when they asked for that measurement)
6. Nerdywave told me it would cost more than the dress is worth to post a replacement (admitting that the dress isn't worth the £30+ they charge, and closer to the shipping cost, which was from China, so drop shipped)
7. While admitting fault, Nerdywave said I could could get either a 30% refund or pay shipping for a new dress.
8. I filed a dispute with the credit card company.
9. They have deleted my review form their own website.
Appalling customer service, awful quality from a drop ship company. DO NOT BUY FROM NERDYWAVE
Reply from Nerdywave2026-09-02
Dear customer,
We are truly sorry to hear about your disappointing experience with your dress order, and we sincerely apologize for the frustration this situation has caused.
We take all customer feedback seriously and would appreciate the opportunity to review your case in detail and work toward a fair resolution. Please feel free to contact our customer support team with your order number so we can look into the concerns you raised, including the sizing, measurements, and the solution previously offered.
We would also like to clarify one important point: we did not remove your review. On Trustpilot, if a customer posts a new review for the same company, the previous review may automatically disappear or be replaced according to Trustpilot’s review rules and platform policy. This process is managed by Trustpilot, not by our store.
We value every customer’s feedback and never intentionally remove or hide reviews. Your comments are important to us, and we hope to have the opportunity to address this matter properly and improve your experience.
Best regards,
Nerdywave Customer Service Team
I ODER 2 4XL & THERE MORE LIKE 2XL THERE SMALL LIKE BIG TIME
Reply from Nerdywave2026-09-01
Dear customer,
We are truly sorry to hear the items you received run much smaller than the 4XL size you ordered. We have already reached out to you regarding this sizing issue.
We take size‑related feedback very seriously as it helps us improve our product descriptions. If you have any further details you would like to share, please feel free to let us know.
We sincerely hope we can resolve this unpleasant shopping experience for you.
Best regards,
Nerdywave Customer Service Team
Me and my wife had always seen the amazing jerseys and dresses etc that Nerdywave had decided it was time to own a few ourselves
So we loaded up on several classic horror styles and hit that buy button. Only later my wife realized that we had ordered a size to small on every item! We reached out to the support team and Vivi helped us get everything changed to the right sizes!
Thanks to them for making our mistake a hassle free fix for the customer. Definitely buying again!
Reply from Nerdywave2026-09-01
Dear customer,
Thank you so much for this lovely feedback 😊. We’re thrilled Vivi could assist you smoothly with your size adjustment. We look forward to your next purchase!
Best regards,
Nerdywave Customer Service Team
Very cheaply made product. It’s so thin I don’t think I can even wash it. Not worth the money- do not buy.
Seems like my review was deleted. Also I was promised a response. No one responds FYI PEOPLE. Trash.
DO NOT BUY
Reply from Nerdywave2026-09-01
Dear customer,
We sincerely apologize for the frustrating experience you have encountered with your purchase. We have already reached out to you regarding your concerns about fabric quality and washing worries.
We value all of your feedback, including your remarks about reviews and communication. Should you have further points to add, feel free to share them with our support team.
We would also like to clarify one important point: we did not remove your review. On Trustpilot, if a customer posts a new review for the same company, the previous review may automatically disappear or be replaced according to Trustpilot’s review rules and platform policy. This process is managed by Trustpilot, not by our store.
We hope we can get a chance to make this situation right for you.
Best regards,
Nerdywave Customer Service Team
The fabric of the t shirts is a bit too thin for what i expected, the Shipping did not take too long and the prints are all good!
Reply from Nerdywave2026-08-30
Dear customer,
Thank you for your honest feedback! We’re glad the shipping speed and prints meet your expectations. We will keep working to improve our fabric options to better match customers’ needs.
Best regards,
Nerdywave Customer Service Team
Shein items at a higher price point. Recieved my dress, which was unwearable due to the cheap stitching turning into plastic which scratched my under bust area. They first tried to resolve it by offering anything else off the website at the same price point for free but I would have to pay for postage. When that was unacceptable they offered 30% refund and I should send the dress back to China at my own expenses. At this point I also had an email asking why I had removed my review from trustpilot, which I hadn't. I pointed out to nerdywave, legally, they must refund and pay for postage to return the faulty item. They have now offered a 50% refund, which i will not accept. Shady business, removing reviews as "resolved" when they are trying to subvert your legal rights as a consumer.
Reply from Nerdywave2026-08-31
Dear customer,
We sincerely apologise for this frustrating experience with your dress and all the hassle during our communication. We have been discussing possible solutions with you over email and will continue working to reach a fair resolution. Please check your inbox for our latest message.
Best regards,
Nerdywave Customer Service Team
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