Nerdywave (nerdywave.com) has a 3.2 out of 5 rating on OK.one, based on 586 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 30% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the clothing, highlighting the comfortable fabrics, breathable mesh materials, and crisp, vibrant prints that make the items great for daily workouts and casual wear. People also appreciate the incredibly helpful customer support team and fast shipping times, noting that representatives are always ready to quickly resolve questions or issues.
However, some customers also noted frustrating issues with inconsistent sizing and complicated return processes. A few people mentioned that certain garments ran significantly smaller than advertised and that delivery tracking updates could be improved.
Auto-generated from all reviews of this business. For reference only.
Shirts are good BUT run smaller than traditional US sizes.
Delivery on the other hand was abysmal. They should use better delivery services that can read the difference between a 3 and an 8
Reply from Nerdywave2026-07-31
Dear customer,
We appreciate your recognition of our shirt quality and sincerely apologize for your unpleasant shopping experience🙏
We will optimize our size marking guide and negotiate with logistics providers to correct delivery address identification errors.
If you have related troubles with your order, please contact us via email for proper solutions.Please contact our official email address [email protected] with your order number so we can better assist you.
Best regards,
Customer Service Team
It’s shipped from China, you’re best to go to other platforms like shein or teemu because it’s shipped from the same area you just don’t pay UK/US prices. Also took over 2 weeks to come.
Reply from Nerdywave2026-07-30
Dear customer,
We sincerely apologise for the lengthy delivery period you experienced with your order and the dissatisfaction this has brought you throughout your purchase journey. We fully acknowledge your negative feelings regarding the overall shopping experience you received from our store.
Kindly send your relevant order number to our official mailbox [email protected] for us to complete the internal filing and archiving procedures corresponding to your feedback.
We offer our sincere apologies once again for all the unpleasant experience and inconvenience caused to you by this delivery delay issue.
Best regards,
Customer Service Team
Placed an order for 5 XS jerseys and an XS vest on 09/07, received it today (29/07). I'd emailed customer service a couple of times just to check on the order status as dispatch seemed to be taking a while but I got no response. Thankfully, the shipping time from China to Australia was quite quick, so I didn't have to attempt to chase them up any further.
Four of the five jerseys look pretty good, however the fifth's print is quite blurry and pixelated (I can only assume a low quality, perhaps stolen, image was used). From a distance the print looks okay, but look much closer and it's obvious. The jerseys are the same material and size as ones from other websites like PurpleHecate and CherryKitten - quite a relaxed fit that breathes well (51cm/20" flat lay chest measurement). The vest, however, is massive (56cm/22" flat lay chest measurement). I'm legitimately going to try to shrink it in the wash because it gapes so much across the bust and underarms (for reference I'm 165cm/5'4" and 60kg/130lb). It's a soft and warm synthetic material, so shrinking it should be theoretically possible.
Overall, I guess I'm indifferent. At ~$37AUD per item, it's pretty standard pricing. I just wish the vest fit like an XS, and wish the jersey print was sharp.
Reply from Nerdywave2026-07-30
Dear customer,
We are truly sorry for the poor experience you encountered, including the unanswered customer service messages, blurry printed pattern on one jersey and the oversized fit issue of the purchased vest. We fully understand your mixed feelings towards this order.
Please send your corresponding order number to our official mailbox [email protected] so we can finish the relevant record filing work according to your feedback content.
We apologise again for all the discomfort and unsatisfactory product details brought to you during this shopping experience.
Best regards,
Customer Service Team
Really good quality shirts, easy to use site plus loads of free stuff and discount.
Will definitely be ordering more shirts.
Reply from Nerdywave2026-07-30
Dear customer,
We appreciate your sincere recognition of our shirt quality👏
Glad that our website operation experience and preferential activities bring you a nice shopping experience.
We look forward to receiving your next order in the near future.
Best regards,
Customer Service Team
Very comfortable fitting shirt but the issue is every time I wash the shirt, the picture on it fades away. Every time. I’m afraid that eventually the picturing on it will fade away and i’ll be left with just a blank shirt. Also have more color variety I’m not used to wearing brighter colors.
Reply from Nerdywave2026-07-28
Dear customer,
We are truly sorry to learn that your email request for returning the incorrectly sized shirt was never responded to by our customer service team.
In order for our official support team to locate your order record and follow up on your submitted request properly, kindly send your complete order number to our dedicated mailbox: [email protected] along with your original email content.
We once again offer our sincere apologies for the poor communication experience and all the unnecessary troubles this matter has brought to you during your shopping with our brand.
Best regards,
Customer Service Team
Lost the first order, but Antoine made sure to get one resent out asap, excellent customer service!
Reply from Nerdywave2026-07-28
Dear customer,
We truly appreciate you taking the time to leave this lovely feedback regarding our customer support performance.
We’re glad Antoine arranged the reshipment promptly to make up for the missing parcel experience you encountered.
Wish you a wonderful experience with your received goods, and we’re always here for you if you need further help.
Best regards,
Customer Service Team
The mesh jerseys are really cool but do seem to run a bit smaller than I expected. I ordered a 3XL to try and get them oversized but even the 3XL is closer to my XL jerseys. They fit and I use them, but not exactly what I was looking for. I'll just order even bigger on the next order, and there will be a next order. The mesh jerseys are awesome for the high desert heat.
Reply from Nerdywave2026-07-28
Dear customer,
Thank you for sharing your real wearing experience about the sizing deviation of our mesh jerseys honestly.
We have recorded your valuable sizing feedback for our internal product data reference and follow-up improvement.
We respect your shopping choice and feel honored that you will still support our store with your next order.
Best regards,
Customer Service Team
Happy with what I got other than the sizing being wildly different. I'm a big guy so I grabbed a 6XL and 5XL. The difference between the two is massive. I would suspect the 5XL is at least 2 or 3 sizes smaller than the 6XL.
Other than that the shirts are great.
Reply from Nerdywave2026-07-27
Dear customer,
We acknowledge your feedback that the two sizes have an excessive difference equivalent to 2 to 3 regular sizes apart, and we take responsibility for this unstable size production problem.
It is necessary for you to provide your exclusive order number, so our internal quality control department can record this sizing deviation problem completely and file your real wearing feedback into our product optimization database.
You can send your order information to us at any time according to your schedule, and our customer service staff will be on standby to finish the formal recording work.
Best regards,
Customer Service Team
Perfekt summer t-shirt breathable and feels nice to
Reply from Nerdywave2026-07-27
Dear customer,
We are delighted to receive your favorable comment that our tee is breathable and comfortable for summer wearing. We always select soft and skin-friendly fabric to guarantee daily wearing experience for customers. Thanks for your recognition of our product performance, and we hope to bring you satisfying items in your future orders.
Best regards,
Customer Service Team
Even for sizing differences in other countries, i order a 5XL and it barely fits that of a XL - will definitely have to think twice before repurchasing.
Reply from Nerdywave2026-07-26
Dear customer,
We sincerely apologize for the obvious deviation between the actual clothing size and the marked size standard, which made the 5XL garment you purchased only fit like an XL size and ruined your wearing experience. We fully understand your hesitation to repurchase our products due to this unsatisfactory sizing problem, and we take responsibility for this unpleasant shopping experience.
We need you to provide your corresponding order number so that our internal team can record this size inconsistency issue completely and archive your feedback into our internal product data records.
You can send your order information to us whenever you have spare time, and our customer service team will wait for your message to complete the formal filing work.
Best regards,
Customer Service Team
Dear customer,
Thank you so much for your lovely comment!
We’re overjoyed to hear you are satisfied with everything. We look forward to serving you again soon.
Best regards,
Customer Service Team
I purchased a mesh sweater/Tee. I live in the UK and postage took a while as expected but the wait was worth it.
The top was really good quality with a clear and distinct pattern and tge material is light and cool but tough feeling too.
Happy customer and I ordered another with a different design.
Thank you 👍
Reply from Nerdywave2026-07-26
Dear customer,
Thank you for your recognition of our mesh sweater’s texture, clear graphic and durable material. We totally understand the longer delivery lead time to the UK for international parcels and are glad the waiting was worthwhile for you. We are delighted you placed another order for a new design, and we will deliver your new item smoothly.
Best regards,
Customer Service Team
I ordered a dress from this nerdywave and was really disappointed with the quality. The fabric feels cheap, and the design looks like it was just printed on it’s blurry and nothing like the photos advertised.
I emailed the company twice about a refund and never received any reply. Because of the lack of communication, I’ve had to contact my bank to try and get my money back.
Overall, not a good experience and I wouldn’t recommend based on the quality and customer service.
Reply from Nerdywave2026-07-25
Dear customer,
Thank you for sharing your feedback. We are truly sorry to hear you are disappointed with the dress quality and print effect.
We have checked our email records and found we replied to your messages actively. It seems our emails may have landed in spam or failed to reach your inbox due to email delivery issues.
Could you please reach out to us via a Gmail address? This will help avoid email receiving failures, so we can discuss your issue and find a proper solution promptly.
Best regards,
Customer Service Team
Website advertised one price, then they took nearly double that amount from my card, sent email to customer support and never got a reply.
Store is just dropshipping, items come direct from China. Took 3 weeks for delivery.
Shirt did come, it is ok quality, but the colours are significantly more dull then on the website.
Reply from Nerdywave2026-07-25
Dear customer,
Thank you for sharing your experience with us.
We are truly sorry to hear about your concerns regarding the payment amount, the lack of reply to your support email, delivery timeline and colour difference of the shirt. We fully understand your frustration.
We strive to ensure pricing information on our website is accurate and respond to all customer enquiries promptly. We will investigate your issue thoroughly.
As we are unable to locate your order at present, please send us a private message with your order email, full name and approximate purchase date. Once we retrieve your order, we will check the billing record and work toward a proper resolution. We will also pass your feedback about colour representation on our site to the relevant team.
Best regards,
Customer Service Team
Shipping, shirt quality and price are fantastic! My only nitpick is the website can be difficult to navigate (searching for a specific shirt is difficult, even with the desired item in mind). As this is a Chinese company, go at least 2 sizes up.
Reply from Nerdywave2026-07-24
Dear customer,
Thank you so much for your honest feedback!
We’re delighted that you are satisfied with the shipping, shirt quality and pricing.
We fully take on board your comment that website navigation could be improved and it’s tricky to search for specific designs. Our team will look into optimizing the search function for a smoother shopping experience.
We really appreciate the helpful tip to size up at least two sizes, which will guide other customers well.
Hope you enjoy your shirts, and we look forward to your next visit!
Best regards,
Customer Service Team
Its an alright shirt its not worth 35$ tho but it is pretty cool all the printing looks good and clear runs a little small
Reply from Nerdywave2026-07-24
Dear customer,
Thank you for your honest feedback.
We appreciate you think the print looks crisp and the design is cool. We note your opinion that the price feels high and the shirt runs slightly small. Your feedback will help us keep improving.
If you wish to discuss this further, please send us your ordering email, full name and approximate purchase date via private message so we can locate your order and assist you accordingly.
Best regards,
Customer Service Team
I purchased a few jerseys to train in (Muay Thai Fighter) and love them. The fit was perfect, the design was perfect, and the quality was perfect for training (breathable and light). The only reason I’m giving a 4/5 stars is due to the slow shipping. It took almost a month after ordering to be delivered. My order took forever to get here, but overall I was satisfied.
Reply from Nerdywave2026-07-23
Dear customer,
Thank you so much for your honest 4-star review!
We are thrilled these jerseys work perfectly for your Muay Thai training — happy to hear the fit, design and lightweight breathable quality meet your needs.
We fully understand your frustration regarding the slow shipping. We apologize that your order took nearly a month to arrive. We keep working closely with logistics partners to improve transit times for future shipments.
We appreciate your support and hope you will shop with us again.
Best regards,
Customer Service Team
I was skeptic about ordering, but after around 3 weeks my order of two mesh shirts arrived, decent quality and definitely true to size.
I am very happy with them and will probably ne ordering more of them in the future
Reply from Nerdywave2026-07-24
Dear customer,
Thank you so much for your great review!
We’re glad we managed to win your trust. Happy to hear your two mesh shirts arrived in around three weeks, with decent quality and accurate sizing.
It means a lot that you’re satisfied and considering placing more orders later. Hope you enjoy wearing the shirts!
Best regards,
Customer Service Team
Hi, as I can’t reply to your comment on my review and your “agent” has seemingly blocked my WhatsApp.
My simple request was to speak to a manager about the fact that I was not listened to and yet no one could assist me in this. Had someone said “of course let me get you their contact information” this could have been dropped so easily but my request was ignored repeatedly.
You also say I can “reach out” to discuss this but how, when your team has blocked my number. To clarify, never once was I rude or used any bad language to them.
Seems to me that you were unmovable and didn’t want a customer to speak to any one higher and now are not letting me get in touch
You also say a manager is not required, however if a customer is requesting to speak to a manager, this should be arranged. This is basic customer service that seems to not be apparent here
Reply from Nerdywave2026-07-22
Dear Customer,
Thank you for your feedback. We’re sorry that you feel your concerns weren’t addressed properly, so we’d like to clarify what happened.
1. Order and product
Your order was produced and delivered within the normal production and shipping timeframe, and you mentioned that there is no problem with the garment itself.
2. Return & shipping cost
According to our return & exchange policy, when a return is made for customer‑related reasons (for example, size not suitable or change of mind, rather than a fault with the product or our service), we are unable to cover the return shipping cost. This is the point our support team was trying to explain.
3. WhatsApp support / “blocked” concern
Our WhatsApp customer service has never blocked any customer and will not do so in the future.
If you did not receive a reply, it was because our team had already provided all the information and explanation we could regarding the policy, and there was nothing new we could add—not because we wanted to ignore you.
4. Manager vs. customer service
In our company, customer complaints are handled entirely by the customer service team. Managers do not personally take over individual cases; they set the policies, and the support team applies them. This is why our agent explained that a manager would not join the chat.
However, the team is always happy to help you as much as possible within our policy.
We’re still willing to help you with a return according to our return & exchange policy. If you would like to proceed or have any other questions, please contact us again on WhatsApp or by email and we will respond.
Kind regards,
Nerdywave Customer Service Team
My order was shipped inside of the UK by EvRi they've failed to deliver and now it's been stated that they're now sending it back to SIBC! my address is very accessable and nobody else has a problem with delivering to me. I would like a refund and I will refrain from using Nerdywave until they choose a more reliable courier in the UK i've had nothing but stress for the last few days over this...
How disappointing that you chose to use EvRi I was really looking forward to receiving my order...
Reply from Nerdywave2026-07-22
Dear customer,
We are truly sorry to hear about the frustrating delivery issue with Evri. It is disappointing that the courier failed to complete delivery and is returning your parcel back to us, especially when your address is accessible. We fully understand your request for a refund and your concerns about our courier partner.
We will follow the return process once the parcel arrives back at our facility, and process your refund promptly afterwards. We will also evaluate alternative courier options for UK shipments to prevent similar troubles in the future.
Could you please provide your order number so we can monitor the returned package for you?
Best regards,
Customer Service Team
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