Nerdywave (nerdywave.com) has a 3.2 out of 5 rating on OK.one, based on 586 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 30% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the clothing, highlighting the comfortable fabrics, breathable mesh materials, and crisp, vibrant prints that make the items great for daily workouts and casual wear. People also appreciate the incredibly helpful customer support team and fast shipping times, noting that representatives are always ready to quickly resolve questions or issues.
However, some customers also noted frustrating issues with inconsistent sizing and complicated return processes. A few people mentioned that certain garments ran significantly smaller than advertised and that delivery tracking updates could be improved.
Auto-generated from all reviews of this business. For reference only.
I would give 0 if possible. No clear instructions on how to return any items if you haven’t made an account. Then when I emailed the email on file they simply kept telling me to keep the item and they could give me 30% of my next order?! Bearing in mind I ordered 5 items all for a holiday that didn’t arrive in time and when the items came one was too small anyway and two others fit awkwardly. I requested about 10 times to get information to return and never once got a link to a website for a refund or an address to send the items back. I then went to their “WhatsApp” service to request the SAME information and to advise them of the terrible service I got via their email and again, no one would let me speak to a manager, I was having to send the items off myself with no guarantee they would be accepted for a refund because the email correspondence had taken so long it was outside the return window, but they kept saying I could keep the items and they would refund me 50%. I’d rather not pay anything for the items that I won’t be wearing. I wanted the company to pay for the shipping because otherwise you have to pay yourself, due to the terrible service and with no guarantee that they would even accept my return and when the person on WhatsApp couldn’t authorise it I requested to speak to the manager but was then told that the manager would not be getting involved and I had to take their word that there was nothing to be done. All in all, terrible customer service. Would not recommend buying from this shop
Reply from Nerdywave2026-07-21
Dear Customer,
We’re very sorry that your experience didn’t meet your expectations and we’d like to clarify a few points for transparency.
You placed your order on 11 June, we shipped it on 16 June, and it was delivered on 22 June, which is within the time frame clearly stated on our product pages and in our shipping policy. After receiving the parcel, you told our email team:
“There’s nothing wrong with the items, I’m sure a bigger size would be fine.”
So there was no fault or sizing error with the products themselves. Our email agent then tried to offer alternative solutions such as a partial refund, not to delay your case. All email exchanges happened within 8 days, while our after‑sales window is 30 days from delivery.
Later, when you contacted our WhatsApp support, their replies were consistent with our published return & exchange policy. According to our return policy, if the reason is not a product defect, the return postage is paid by the customer. In your order, (1) delivery was on time and (2) you confirmed there was nothing wrong with the items.
We fully understand your frustration and are willing to offer a goodwill compensation for the inconvenience. However, any return itself must still follow the same policy that applies to all customers. Also, our WhatsApp agents are authorized to process returns; a manager isn’t required for this type of request, even though we tried to explain that during the conversation.
We respect and welcome genuine feedback. If you’d like to continue the conversation or discuss compensation within our policy, you’re very welcome to contact us again.
Best regards,
Nerdywave Customer Service Team
Feel like it's cheaply made for the price I paid. Cool design though
Reply from Nerdywave2026-07-20
Dear customer,
Thank you sincerely for sharing your honest feedback with us. We are glad you love our design style, but we apologise that you feel the product craftsmanship fails to match its price point.
We have noted your comment about the product texture and cost performance, and we will optimise our material and production process to upgrade the overall texture of our items in future batches. We appreciate your valuable input that helps us get better.
Best regards,
Customer Service Team
It took over 2 weeks to be delivered and the shirts I ordered are terrible quality. I'm not going to be ordering from you guys again.
Reply from Nerdywave2026-07-19
Dear customer,
We offer our deepest apologies for the terrible experience you have received with us. We are truly sorry that you waited more than two weeks for your delivery and extremely upset to hear that the quality of your T-shirts failed to meet your expectations completely, which has made you decide not to shop with us again.
We have fully noted every complaint you raised regarding long delivery lead time and poor product quality, and we will forward all these details to our production and logistics teams for comprehensive internal review to fix our shortcomings.
Could you please provide your full order number so we can archive your feedback to carry out our internal improvement work?
Best regards,
Customer Service Team
Only giving 1 star as I can't give zero.
The 30 day returns policy is rubbish and lies. They want a photograph to prove the top doesnt fit.... Its the same size as the other one on the label but no where near in reality. So now im stuck with a £20+ cleaning rag as this company lie and do.not honour their policies. Wish id checked on here before ordering.
AVOID
RESPONSE TO THEIR REPLY...
A 20% refund is not acceptable..... This will be in the hands of trading standards.
30 returns policy .... they wont allow you to return .... AVOID
Reply from Nerdywave2026-07-17
Dear Customer,
We’re very sorry that our customer support left you dissatisfied.
Our WhatsApp customer service team has already processed a refund for the jersey you mentioned—please kindly check your account for the refund.
Best regards,
Nerdywave Customer Service Team
I’m very disappointed with my experience. I bought four shirts from Nerdy Wave, and unfortunately, my favorite one arrived incorrectly. The front and back of the shirt are identical, even though the photos on the website clearly show a different design on the back. That’s not what I paid for.
I emailed customer support about the issue, but they never replied. It’s really frustrating, especially after buying four shirts from them. I expected the product to match the photos and at least to receive a response from customer service.
I hope they improve both their quality control and their customer support.
Reply from Nerdywave2026-07-17
Dear customer,
We are extremely sorry to hear about your disappointing order experience and the lack of reply from our support team, this is completely unacceptable to us.
We deeply regret that your shirt’s front and back prints are identical while the website shows different back artwork, failing to match the listing photos you purchased. We will strengthen our quality control right away to prevent similar printing mistakes.
We have sent you a direct email to resolve this issue. Could you please check your inbox and share the email address or full name you used to place the order? With this information we can locate your order quickly and offer a proper remedy for you.
Best regards,
Customer Service Team
I ordered 5 t-shirts which arrived on time and I recommend the site 100%, although the design isn't super durable But at least the fabric is of very good quality, I can't wait to order more.
Reply from Nerdywave2026-07-17
Dear customer,
Thank you so much for your honest and lovely review!
We’re glad all 5 of your tees arrived on schedule and that you fully recommend our store. It makes us happy to hear you love the high-quality soft fabric.
We truly take your note about print durability to heart and will work with our production team to upgrade our printing craft for longer-lasting designs.
We’re so excited that you’re ready to place more orders soon, we can’t wait to serve you again!
Best regards,
Customer Service Team
Had to return a dress, way too big. In return and refund, it says, that you need to send an e-mail. I did, and got the answer... Use our return and refund page.... as I did.
Then I was offered, to keep the dress, which I never will use, because it's too big... instead of returning.
I am still waiting for my return label!!
But nice dresses and the t-shirt I bought too is great!
Reply from Nerdywave2026-07-16
Dear customer,
Thank you for your honest feedback. We are pleased the dress and t-shirt meet your expectations, yet we truly regret the inconvenience you faced throughout the return process and the wait for your return label.
We have logged all your experience and will forward these comments to our team to optimise our return workflow.
Could you please provide your full order number so we can file this feedback for internal optimisation?
Best regards,
Customer Service Team
The quality of the product is fantastic!!!
Only issue is the shipping.... Took a month to reach me
Reply from Nerdywave2026-07-16
Dear customer,
Thank you for your honest review. We are glad you recognise the outstanding quality of our products, while we fully understand your dissatisfaction with the lengthy shipping time.
We have noted your feedback regarding delivery duration and will continue exploring ways to optimise our shipping arrangement.
Could you please provide your full order number so we can save your feedback for internal reference?
Best regards,
Customer Service Team
This is a scam chinese company! They rip off all their designs and their product is trash! They say you can return things but you have to pay for return shipping, which is to China and will typically cost way more than the price of the item and they know it. They have a stated return policy that the customer is not responsible for paying return shipping if it is their mistake. In my case they admitted fault for shipping a poorly made item, but they will not let me return it for a refund. They are being extremely slimy and trying to bargain with me (we'll give you 20% off coupon, we'll send you a new item, we'll give you a 10% refund, we'll give you a full refund but deduct the cost of initial shipping). They should not be allowed to market to US customers. SECOND UPDATE: in case you wonder why they have high ratings here, they (unsuccessfully) challenged my review 3 times now. In their reply they claim they were only ever trying to be helpful but here is what they actually said: "because this is international shipping, the shipping fee will be more than the cost of your items... So we would like to offer two options for you (1. exchange or 2. 30% refund)." AND "We are happy to issue a full refund for the items. However, as the shipping fees have already been paid to the carrier and are non-recoverable, we kindly ask to deduct the original shipping cost from the refund amount." even though I already paid for shipping! I eventually got my refund but I wasted SO much time negotiating with them (I count 15 emails back and forth), and I only got my refund after I started making a stink here and elsewhere. A good online business does not do this to their customers.
Reply from Nerdywave2026-07-15
Dear Customer,
You were unhappy with the quality of the garment, and when our customer service team saw your message they identified that it was a stitching issue. We then discussed possible solutions with you, including a partial refund as compensation and reshipping a new item. These were offered only as options to help resolve the problem – we never refused a return or refund.
We do not have any policy or conversation where we clearly state that you are not allowed to return items.
Your order has now been fully refunded.
Please check your payment account.
Best regards,
Nerdywave Customer Service Team
I struggled first a bit to find the right size, but both versions fit quite well in the end!
Quality is pretty good, delivery service was quiet long but still acceptable.
WhatsApp Service was fast and helpful (Thanks to Antoine), but sadly it felt a bit useless. After all, I could just look up the package status over seel.
Still, nice to have it then need it!
Reply from Nerdywave2026-07-15
Dear Customer,
Thank you for leaving your honest feedback. We are glad that the items fit you well eventually and that our WhatsApp support member Antoine offered timely replies, yet we fully understand your concerns about the lengthy delivery time.
We have recorded all of your opinions thoroughly and will forward these comments to our relevant teams for internal discussion and review.
Best regards,
Customer Service Team
I mean, it’s a dress. It has the octopus (monster of the deep) print I wanted. But the fit is poor. The pockets feel too far back. The straps aren’t quite in the right place for a plus size person. And the fabric feels cheap. Like almost shiny/slippery. I can also see some of the white stitching - which stands out on a dark blue dress
Reply from Nerdywave2026-07-14
Dear customer,
Thank you for your honest review. We are glad you received the octopus printed dress you wanted, but we sincerely apologise that you are disappointed with the garment fit, pocket placement, strap design, fabric texture and visible stitching on the dark blue dress.
We have noted all your detailed feedback about sizing structure, material and workmanship issues, and we will pass these comments to our product team for further evaluation.
Kindly share your complete order number with us so we can file your feedback for internal product optimisation.
Best regards,
Nerdywave Customer Service Team
Don't order!
I've never got an order confirmation mail. I contacted the support mail - never got an answer.
I ordered two dresses. Both are looking like plastic bags and the print looks like I have a bad sight. It's so blurred.
Now I am waiting for an answer for my return.
Definitely I would never order at this shop again.
Update: after my valuation they answered on this page. I still didn't get an answer for my mail about the refund etc.
Checked my inbox + junk, didn't find a mail.
Reply from Nerdywave2026-07-12
Dear customer,
On July 14th we sent an email to your Outlook address asking for photos of the dresses so we can review the issue and arrange your return/refund.
Please check your inbox and spam/junk folder for our message and reply with the requested photos so we can help you further.
Best regards,
Nerdywave Customer Service Team
I loved the t-shirts I ordered.
They look like good quality; only time will tell how durable they are.
The only downside is the delivery time to Mexico. Last time it took two months, and this time it took 43 days to arrive.
I think the problem is that they use the postal service for deliveries.
Once again, the t-shirts look great.
Reply from Nerdywave2026-07-11
Dear customer,
Thank you so much for your positive feedback on the t-shirts! We’re glad you love their appearance and the good quality feel, and we hope they hold up well with long-term wear.
We truly apologize for the extremely long delivery time to Mexico — waiting 43 days this time and two months on your previous order is far from ideal, and we totally understand your frustration with slow postal shipping. We will pass your feedback about postal service delays to our logistics team to explore faster shipping alternatives for Mexico customers.
Thanks again for your support despite the lengthy transit time, and we hope to offer much speedier delivery for your next order!
Best regards,
Nerdywave Customer Service Team
- they didn’t send me order confirmation
- I tried to cancel the order, they didn’t respond and still sent the order to me
- they didn’t send me information on shipping, so I couldn’t track the parcel and it was just left outside without notice
- the material of dresses and skirts is like swimsuit, feels cheap and the print is really blurry
- T-shirts are OK quality
- I sent them a refund request today, let’s see if they answer or will I have to get my money back via Klarna
//Email I ordered from is ssoronen[at]hotmail.fi, I have already contacted you via that email but there has been no response
Reply from Nerdywave2026-07-11
Dear customer,
We are truly sorry to hear all the frustrating issues you encountered with your order, including missing order confirmation, no response to your cancellation request, untrackable shipment left unattended outside, and disappointing fabric & blurry prints on dresses and skirts. We fully understand your frustration and the refund request you submitted.
Unfortunately, we cannot locate your order without your order number. Please share your checkout email address or full name with us, and we will immediately pull up your order to properly handle your refund demand.
Best regards,
Nerdywave Customer Service Team
Great looking jersey but a bit small for me, so I'll have to follow the tip of ordering a two sizes bigger one next time.
Reply from Nerdywave2026-07-10
Dear customer,
Thank you so much for your feedback and glad you love how the jersey looks!
We totally understand it runs a little snug on you, and we appreciate you noting to size up two sizes for your next order. We’ll keep improving our size chart prompts to help everyone pick the perfect fit. Hope to serve you again soon!
Best regards,
Nerdywave Customer Service Team
Ordering from China! Dress arrives, awful cheap nasty fabric and the pattern is blurred.
Sizing is bad!
Company will not give refunds and items can not be returned!
Avoid at all costs!
Awful Company, absolute scam!
Company will absolutely refuse to give you your money back!!
Awful horrible Company!
Reply from Nerdywave2026-07-08
Dear Customer,
We’re very sorry that our after‑sales policy made you feel unhappy and even think we are a scam company. Please believe that we never intended to give you a bad shopping experience.
Please reply to our request for your order details and provide your order number. Once we have it, we’ll be able to look into your case and help resolve the issue for you.
Best regards,
Nerdywave Customer Service Team
Customer service is horrendous. I do not recommend buying from this store. They will not give you a refund even though the refund policy says within 30 days if you’re not happy, you can get your money back. The person I am still emailing back-and-forth keeps trying to offer other solutions than just giving me my money back. It feels like a scam so I would stay away from this company. It has been over a week since I received my order and requested a refund for four defective shirts. One shirt’s artwork was printed huge and did not match artwork size that was shown on the website. Two other shirts also had improperly printed artwork where it was way too small. One shirt was supposed to be an off shoulder shirt and it was not at all the cut of shirt shown on the website. The shirt could not slouch to the side at all like the photo on the website. The artwork for that shirt was also incredibly small compared to the image shown for that listing. On top of everything there was a horrible smell when I opened everything. The quality of the T-shirts are very cheap. Even though I sent them pictures of the shirts I received versus screenshots of the shirts on the website explaining that this is clearly not the shirt that is listed for sale, they wanted to push shipping prices on me to return the shirts before I could receive my money back.
STAY AWAY.
Reply from Nerdywave2026-07-09
Dear customer,
We're truly sorry to read this — and we hear every word. 🙏
Defective shirts, mismatched artwork, wrong cuts, cheap quality, and a refund runaround is absolutely not okay. 😕
Please reach out to [email protected] — we will make sure your case gets proper attention and a fair resolution. 💪
Best regards,
Nerdywave Customer Service Team
Dear customer，
We sincerely apologize for the long waiting time for your parcel and your strong disappointment with the cheap fabric quality of your received items, which made you feel the goods were not worth the price at all. We fully understand that poor material experience and slow delivery have ruined your shopping intention to repurchase more items from our store.
We will fully record your feedback about prolonged transit time and unsatisfactory low-grade fabric texture, and submit all these comments to our logistics coordination and material procurement teams for internal review and follow-up optimization discussions.
Could you please share your complete order number with us so we can archive this whole unsatisfactory shopping record for our internal teams to carry out targeted improvement adjustments later?
Best regards,
Customer Service Team
Purchased a dress from nerdywave, delivery took about 10 days to the UK which was expected, however the dress itself is awful, the material feels like a swimsuit, the print is over pixelated and a completely different colour, weirdly when photographed the design looks normal, I guess the camera focuses in and adjusts it. Currently in the process of trying to get a returns label and a refund, although I’m not too hopeful!! Not impressed, thankfully it was in the sale so didn’t pay full price. Cannot recommend.
Update, Nerdywave have issued a 50% refund, apparently even though (and I quote) “After carefully reviewing your order, we found it was our mistake, and we apologise for that”. they will not accept the return or issue a full refund as per there return policy.
Reply from Nerdywave2026-07-06
Dear customer，
We offer our deepest sincere apologies for the terrible shopping experience you had with our dress, including the thin cheap swimwear-like material, pixelated blurry print, obvious color deviation from website photos and your low expectation of our refund and return service. We deeply regret that the actual product quality failed to match the displayed pictures and brought you such a bad impression.
We have noted all your complaints about fabric texture, flawed printing and color inconsistency caused by shooting screen adjustment, and we will forward all your negative feedback to our production, printing and product shooting teams to conduct strict internal inspections and rectification work.
If you can provide your corresponding order number, we can fully log this product quality incident for our internal teams to analyze and optimize our product production and display standards in the future.
Best regards,
Customer Service Team
Ordered 2 bikinis in 2 different sizes. As soon as the fabric stretches at all the design warps and the white backing shows through, the thread for the stitches is rough, and as soon I stretched the bottoms at all I could hear threads ripping. Low quality, ill fitting, and uncomfortable.
Reply from Nerdywave2026-07-06
Dear customer，
We offer our deepest apologies for the extremely poor experience you had with our bikinis, including easily warped printed designs, visible white backing under stretched fabric, rough uncomfortable stitching threads and fragile threads that risk breaking when stretched. We regret that the low-quality construction and bad fit completely failed to meet your expectations.
We have fully logged all your complaints about stretch resistance, print stability, rough stitching and fragile fabric, and we will submit this critical feedback to our fabric sourcing and production inspection teams to conduct strict quality reviews for all swimwear lines.
If you are able to share your complete order number with us, we can fully record this quality failure case for our internal team’s follow-up product improvement research.
Best regards,
Customer Service Team
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