NewFrog.com is an online e-commerce company offering over 200,000 products including consumer electronics, flashlight, clothes, jewelry and watch in stock with unbeatable prices and ready to ship in 2 business days.
Is Newfrog legit?
Newfrog (newfrog.com) has a 3.1 out of 5 rating on OK.one, based on 588 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 34% give 1 star; The business has replied to 51% of negative reviews. Last updated 2026-10-24.
THE ANSWER TO A BUSINESS SUCESS IS A REPEATED CUSTOMER ORDERS. IN ORDER TO HAVE REPEATED CUSTOMERS ORDERS IS TO ANSWER CUSTOMER'S REQUEST IN THE TIME OF NEED, AND YOU HAVE FAILED TO ANSWER MY CALLS. I HAVE SENT YOU NUMEROUS MESSAGES IN REGARDS TO DEFECTIVE PRODUCTS YOU SENT TO ME. GUESS WHAT? YOU HAVE LOST A LOT OF FUTURE ORDERS FROM ME AND MY FRIENDS, CAUSE WE'LL NEVER ORDER FROM YOU AGAIN. YOUR GAIN BY NOT ANSWERING IS YOUR OWN LOST.
Reply from Newfrog2018-06-08
hello Angel , Sorry for the trouble caused to you.
It seems we have not received your call .could you send the order number to us ,we will check and give you a solution.thanks our email ：[email protected] .thanks
Hello dear Ruthie, Thank you for your feedback which is a great encouragement for us to do better in the future.
We will keep looking better quality product for our customers at lower price.
It is okay :) I hope that the quality will be better than the price
Reply from Newfrog2018-06-05
Hello dear Linda, Thank you for your feedback which is a great encouragement for us to do better in the future.
We will keep looking better quality product for our customers at lower price.
Poor service, seller full of excuses as to why product was not received.
Reply from Newfrog2018-06-05
Hello Law, I am really sorry for what you have encountered.
Is there anything we did wrong?
Kindly please send email to us, we will offer the best solution for you.
Simple and easy to search. Nice to find this, lots of deals, constantly changing..
Reply from Newfrog2018-06-05
Thank you dear friend, The excellent shopping experience is that we have never ceased to pursue. Welcome to Newfrog again, and thank you for your feedback, it is a great encouragement for us to do better in the future. Thank you.
Thank you Adel, The excellent shopping experience is that we have never ceased to pursue. Welcome to Newfrog again, and thank you for your feedback, it is a great encouragement for us to do better in the future. Thank you.
Luv all the gadgets! Always interesting to browse through.
Reply from Newfrog2018-06-05
Thank you dear Ky, The excellent shopping experience is that we have never ceased to pursue. Welcome to Newfrog again, and thank you for your feedback, it is a great encouragement for us to do better in the future. Thank you.
The website is very organized with its UI. Very easy to find what you need. Prices are pretty reasonable.
Reply from Newfrog2018-06-05
Thank you dear Terry, The excellent shopping experience is that we have never ceased to pursue. Welcome to Newfrog again, and thank you for your feedback, it is a great encouragement for us to do better in the future. Thank you.
WHY NEWFROG SUCKS SO MUCH (Story to appear in The Los Angeles Times)
Story to appear in The Los Angeles Times
Newfrog lives in the same old swamp that needs to be drained. For example, I bought an item, video recording glasses, and Newfrog took the wrong address from PayPal and sent it off. When I contacted Newfrog nothing was done, no refund, just a poorly worded email back saying I was wrong. I have made it my job to let others know this is a fake company and so I will continue writing stories in newspapers and online to keep others safe from Newfrog’s corrupt practices, Buyer beware of this poisonous frog!
Reply from Newfrog2018-06-05
First of all, Miles, thank you for your feedback, it is a great encouragement for us to do better in the future.
May I know your email address, recently we have some new comer, maybe they are not good at dealing with your case.
I would like to offer a best solution for you.
Slow freight to New Zealand. Would pay more to get the product sooner.
Regards Garry.
Reply from Newfrog2018-06-02
Hello Garry, Thank you for your feedback, it is a great encouragement for us to do better in the future.Sometimes the Airmail is a little low, we will cooperate with better carrier get a sooner delivery for our customer.
Quick shipping and really great just like the more expensive versions, highly recommended. Thankyou
Reply from Newfrog2018-06-05
Thank you Samntha, The excellent shopping experience is that we have never ceased to pursue. Welcome to Newfrog again, and thank you for your feedback, it is a great encouragement for us to do better in the future. Thank you.
The stuff comes from China and it’s usually broken when you receive it and you can never return it because you can’t send it back to China so you lose your money
Reply from Newfrog2018-06-02
Hello dear Allen, really sorry for what you have encountered. Have you emailed us?
Recently, we have enrolled many new worker, they are not good it service.
May I Have your email and offer a better solution for you? Thank you.
Dear Alex, Really sorry for what you have encountered, thank you for your feedback, it is a great encouragement for us to do better in the future.
We will look for high quality supplier to get a better product for our customer, besides we have set 3 quality checks for our product lately.
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