NewFrog.com is an online e-commerce company offering over 200,000 products including consumer electronics, flashlight, clothes, jewelry and watch in stock with unbeatable prices and ready to ship in 2 business days.
Newfrog (newfrog.com) has a 3.1 out of 5 rating on OK.one, based on 588 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 34% give 1 star; The business has replied to 51% of negative reviews. Last updated 2026-10-24.
I am very satisfied with the customer service I received from Newfrog. Damage that occurred during shipping was resolved with a refund.its products is very good, hope that it will improve their logistics, will be more popular.
I buy cheap and novlity items on this site with good success. Its takes 4-6 weeks to get to New Zealand which is a long time for internet shopping but just about acceptable. Packing is very poor, I have had good communications and refunds when items arrive wrong or broken(bar one item). I have ordered about 20 times now.
Dear Mark, Thanks for your order, Usullay our shipment time is 15 -25days, sometimes it will take a little long time to deliver,with the products if it is broken or have quality problem with it , Pls feel free to contact with us , we will resend or refund you . Best Regards Newfrog Team
I have been happy with Newfrog until now. I have already e-mailed Newfrog twice in order to let them know that one of the watch's that I have purchased from them is faulty; to date, Newfrog has ignored my emails that tell of the fault with the watch, I hope that I will receive a reply from them because I have purchased several items from them todate!
Dear Frances , Really sorry for the situation. Could you kindly email us the sku number of the faculty item, we will make a resend for you . We are sorry for any inconvenience caused. best regards Newfrog.com Team
I had tried two Car dashcams before and both were very ordinary. This one from Newfrog was cheaper and better
I got a smart phone from them last month, and found some problems. After i contacted the customer service, they send a replacement phone very fast. Appreciated, and will come back again.
ok, thank you this
The item I bought was in stock and I expected that'll be shipped within 5 days (max. number of days to send a package according to the worst case scenario from their shipping FAQ). After 7 days I sent them a message why the item is not yet shipped. They answered me 2 days after stating that the order is shipped, also included a tracking number and that I have to wait for a week to be able to track it. Another few days later I received e-mail from their system that item is shipped and a REAL tracking number (completely different from the one they sent me so it definitely wasn't a typo). As I didn't receive my order yet I can't tell about product quality, but I really hope that this initial bad experience with them will also be the only one. I wouldn't recommend buying from this company but if you really must, be sure not to buy without a tracking number. EDIT: Eventually I did receive my item in reasonable time (counted from the 2nd, "real" shipment date), well packaged and with acceptable quality of a product. However, because of initial 10 day delay and providing false tracking number, I've increased rating from 1 to 3 stars.
Dear Iggi , This is Leon, Customer service of Newfrog. About the delivery, there will be some delay on the way. But generally it will take 15 to 25 days. About the tracking number, we got a tracking number from the logistic, and it do takes some days to update on the intenert. We are sorry for the false tracking number. We are really sorry for the inconvenience caused. Sincerely Leon
I bought over $1000 of product from NewFrog on-line paying via PayPal since July of 2013. Most of the items arrived, slowly, but with no problems, except for the watches. A couple of the watches are excellent and I have been wearing one for the last month with no problem. With some of my orders, every imaginable problem has been encountered with very poor responses from Mr. Chiang, purportedly the president or CEO of NewFrog. Watches have arrived with smashed crystals, loose parts, crowns that fall out, and a watch display/storage case was received with scratches on the "glass". Responses to my complaints have met with Smiley responses but no real fixes. They have made many offers of replacements if I send more money first. There has been one lost shipment with promises to re-ship and nothing received. Here are ten reasons not to buy, mostly watches, from these guys: 1) Poor quality control on some models. 2) Promises to make good are false promises. 3) Packaging of air mail shipments is flimsy and causes the products (watches) inside to damage each other. 4) They ask you to send more money before a replacement will be sent. 5) They offer refunds if you send the products back at a postage cost of more than the purchase price of the item itself. 6) Some of the instructions accompanying the products are written in such poor English it is reminiscent of "Goods Made in Occupied Japan" after the Second World War. I have problems with a WatchCam and a Pen Recorder which are impossible to diagnose. 7) They offer to pay for local repairs except the cost of repair could be 5 to 10 times the original cost of the faulty product. 8) They offer to send replacement parts except their own supplier does not even have the parts. 9) Orders supposedly shipped are never received, even after repeated promises to do so. 10) I feel as if I shook hands with these guys and they kept three of my fingers! Perhaps you should wait ten or so years to see if they wake up like the Japanese did and figure out that customers have rights, which if you don't honour them, they will come up and bite you from behind. Feel free to contact me if you want to share your problems with NewFrog. Better still, post your review here as I did. Kudos to you TrustPilot!
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