New one
All ordered items are new and very useful. I had a case at other sites where things are full of dust, open, which through this site is not the case. Well done, everyone working at all!
About Newfrog
Data updated- Website
- newfrog.com
- Category
- Electronics & Technology
- Location
- China
- Status
- Unclaimed
- Replies to negative
- 51% (119/232)
Do you own Newfrog? Claim this profile for free and start replying to reviews.
About this business
NewFrog.com is an online e-commerce company offering over 200,000 products including consumer electronics, flashlight, clothes, jewelry and watch in stock with unbeatable prices and ready to ship in 2 business days.
Is Newfrog legit?
Newfrog (newfrog.com) has a 3.1 out of 5 rating on OK.one, based on 588 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 34% give 1 star; The business has replied to 51% of negative reviews. Last updated 2026-10-24.
What people say
No issues No Problem
I was initially sceptical before placing my First order. I needn't have been. The first and every order have been as expected. On time and great value.
great for the little things
I find the company very useful for the small niknaks that make life more interesting. Have never bought anything particularly large or expensive from them. Have always found the company to be reliable with reasonably swift and efficient delivery . Overall I am quite happy with this company and shall continue to use them as and when apprpriate
Good stuff
I love. This site. Plenty of useful items.
Impressive Selection
A bit more service and quality guarentee would make this my go to shopping site
Cheap products
More variety of products available that you can choose depending on your budget
Great Service
Always has good products and service from them is quick and easy!!
Great prices
I like the prices and the variety of products.
Great shopping site!
I am a regular buyer of this site. There products are good and affordable. Also they are very prompt in delivering. I highly recommend this site to everyone.
There is everything new that you migth need!
I bought several times and never had problems. It takes a while but usually it arrives, if it did not arrive i was reimbursed.
Newfrog ... not the old toad
Newfrog has good products at great prices. They have a great variety of products. My purchase was send quickly.
So far , I am pleased!
Ordered several times . Everything arrived in good shape . Shipping was held up in usa customs.
Good prices and sent quickly
Newfrog has nice products at a good price even with the exchange rate (all prices are in USD). They have a great variety of products. My purchase was send quickly.
Paid the price but no goods
I paid for 2 cameras on the 22nd November 2016 for Christmas presents for my twin granddaughters, the money went out of my account but not heard another word. Still waiting for the camera's (now 10th Jan 2017). I have sent emails to sales2 but not had any response. I have bought quite a few items from newfrog in the past and never had any problems until now, but this one is terrible. The girls know their present has not arrived, I feel terrible and have to order some from elsewhere. I for one will never buy from newfrog ever again and will tell everyone I know about this awful lack of service and ignorance newfrog has paid me!
Not responding to emails
I am not getting replies to my emails. My order placed 14 April and claimed to be shipped withing 48 hours has not yet been shipped. At least I did not receive email advising so. Edit: 22 April 2016 - Finally received email advising shipping. Remains to be seen what happens next and when.
No reply to emails! Finally a reply !
I really do not know why Newfrog is replying to reviews here? They never reply to their customers when a product has a problem! I bought 4 green lasers costing about ten dollars each and one does not work. I have repeatedly emailed their customer service email and left messages on their web site and chat message board with never even one reply. I will never order from them again! Many other web sites are much better at customer service! After reading other reviews I am surprised I even got the items even though one was defective! I did add one star! Update! New frog did finally get back to me after months and did refund me for the defective item however it took so long I had given up on them I have not ordered from them again either. It’s a great way to loose customers Newfrog!
No Communication Whatsoever
Hey NewFrog after 20 attempts to contact you, ive still heard nothing. Please check my order 30000101925 and reply to the email associated with it as to the status, location and tracking of my order
Reply from Newfrog2016-02-29
Dear Ross, Sorry for the late Reply , With regards to your order 30000101925,we have confirmed that your order had been shipped on 5th Feb, the Tracking number is RF376623216SG, you can Track it Via:http://www.17track.net/en/ ,it will take 15 to 25days to deliver, sometimes it will take a litte long time to deliver, Pls kindly check it late. Best Regards Newfrog Team
Didn't received order
Didn't received a response when email to sales team better of sticking to aliexpress never had a problem with loads of stuff order over the years.
Reply from Newfrog2016-02-25
Dear Dermot, Sorry for causing your inconvenience Could you plz give us your order number so we can check more information for you .When we find out the problem we will give you a solution to make you satisfied. BTW, you can contact us via email, our email address is:[email protected] Best Regards Newfrog.com Team
Tracking number request
I have emailed Newfrog requesting a tracking number,but as to date no reply.
Reply from Newfrog2016-02-25
Dear Mark, Sorry for the late Reply,With regards to your order, we have confirmed it had been sent on 16th Jan,The tracking number is : RL172698417CN You can check it via http://www.17track.net/en/ Yours faithfully, Newfrog Team
Poor logistics but good service
"I had a problem with a smartphone I commanded on Newfrog. They refund me the price of the smartphone.And so, customer support with quick responce and adequate solutions. Very recommended!" The only bad thing is that they are some poor logistics, hope to improve soon.
banggood
Hypersku
New Fiocco D'oro SRL
Newgarden 
Power Queen DE
Zenfy
Ecomflow
FFOrder