It is a cheat company
It is a cheat company. Never order anything on this website.I lost money
About Newfrog
Data updated- Website
- newfrog.com
- Category
- Electronics & Technology
- Location
- China
- Status
- Unclaimed
- Replies to negative
- 51% (119/232)
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About this business
NewFrog.com is an online e-commerce company offering over 200,000 products including consumer electronics, flashlight, clothes, jewelry and watch in stock with unbeatable prices and ready to ship in 2 business days.
Is Newfrog legit?
Newfrog (newfrog.com) has a 3.1 out of 5 rating on OK.one, based on 588 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 34% give 1 star; The business has replied to 51% of negative reviews. Last updated 2026-10-24.
What people say
I'd use a credit card and if you have a …
I'd use a credit card and if you have a problem just "dispute" the charge.
Newfrog are spammers
Somehow this company has got hold of my email address and are spamming me every day. Obviously, I wouldn't recommend anyone buy from them.
Item did not came after 40 days
Item did not came after 40 days. It was insuranced. ZERO contact with newfrog service...
This company steals from you!
I ordered and paid and they did not send me an email. they took money from my account and it showed on their site that I had paid. They never sent to order and when I tried contacting customer service their website sends back an error that you can't send a message. They say they you can chat with cs but that feature is missing from their site. They have a phone number in china which when you call is always busy. So I bought from their site. they took my money, and never sent me anything and there is no way to contact them. They are crooks! Sadly I can't give it no stars.
Shopping Newfrog as pathetic as the products they sell!
Bought 2 2-din radio's at shopping newfrog none of them work at all it look like they send me dummies when I send an email nothing is possible really pathetic company! Don't buy anything at this place that's as fake as the products they sell! I know I'm not going to get my money back but this review is placed to warn other people shopping newfrog is a SCAM!!!
I am FED UP!
I have already put up a review and I am STILL waiting on my parcel to arrive. Zoe from Customer Service offered to refund me instead - does this mean you advertise goods only to mess customer's around and NOT have them in stock? I want my parcel that I ordered and honoured on my side of the transaction - now it's your turn. What else do I have to do????? Is this a scam??? The last time I heard from Zoe was 7 (SEVEN) days ago - shocking customer service!
Omg I wish I would have done my …
Omg I wish I would have done my homework before I spent my $4.16! This is crazy smh Never ever order from this site again! 😡😡😡😡😡😡👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽 bunch of scams I ordered something last Friday, tomorrow will be a week and I have yet to get any confirmation on my order or and processing or shipping! There is no wAy to contact these scamming people! Just sad
DO NOT WASTE YOUR MONEY
If there was anything less than one star I would have preferred to give that.Thank Goodness I decided to buy something not terribly expensive, I will NEVER order anything from this business again.I cannot understand how these people are still operating. I did not receive product I ordered and their customer service is non existent. This is a scam. DO NOT WASTE YOUR MONEY.
THERE IS A SITE ADVERTISING ON E BAY …
THERE IS A SITE ADVERTISING ON E BAY UNDER THE NAME HAPPYEASYBUY02 WHO CLAIM AND IMPLY TO BE UK BASED. WHEN I DID A BIT OF CHECKING FOUND IT WAS NEWFROG . I RECENTLY GOT A DASH CAM AND WANTED IT CHANGED UNDER GUARANTEE . NO CHANCE. DONT BUY FROM THEM ITS CHEAP CRAP AND WILL ONLY END UP STRESSING YOU OUT.
DO NOT BUY FROM THESE PEOPLE.
DO NOT BUY FROM THESE PEOPLE. They sent me products that do not work and their CUSTOMER SERVICE is non-responsive. I have emailed them, called them, emailed them for 30 days now and NO RESPONSE. DO NOT BUY FROM THEM. HORRIBLE UNTRUSTWORTHY PEOPLE. DO NOT BUY. Repeat - do not BUY.
This company does not even deserve one …
This company does not even deserve one star going back to last january i placed an order with them only to never having recieved my order several mails and messages later still nothing very very poor customer service
I'm only giving one star because i had to!
I'm only giving one star because i had to. Ordered a product and it arrived it was clearly a cheap imitation. It didn't even work. They convinced me that paying half the cost of another would be cheaper then me posting it (£38 i then paid). Stupid of me i know, but just wanted working product. It never arrived. Constant emails/calls and they promised me a refund. It never arrived, even after them saying just wait a while longer as it might have been delayed. Avoid at all costs. I paid twice and still didn't get the item i ordered. And no refund. Scam!
Poor Customer Service
I purchased two Dash Cams from Newfrog and after waiting three weeks for delivery they finally arrived from China (most purchases from Newfrog come directly from China) and were in New condition. After discovering they were not exactly what I expected (not Newfrogs fault) I chose to return them and purchase a better more expensive model and told them such. I sent multiple (5+ emails & webpage return forms) without any correspondence. I finally donated the items and then over one month later I received an email to start the return process. Since the Dash Cams were already gone I had nothing to return. Following this experience I will not purchase anything in the future from Newfrog. Buyer beware….. Following this experience I will not purchase anything in the future from Newfrog. Scott.......
Fitness tracker non working ;(
Arrived well packed and in a nice box but does not charge, turn on or otherwise. Site keeps crashing when logging in or trying to log support. Online LIVE chat offline so just a message option. not great so far.
Extreemly slow delivery
Although promised delivery in a maximum of 25days. Goods have still not arrived.
Ordered from Newfrog on 1/13/2017
Ordered from Newfrog on 1/13/2017. As of 1/25/2017 order shows "paid unshipped". Sent email two times trying to get a response and nothing. They are not doing very good. Follow up - 1/27/2017 I got a response from them about the order and found out why was one item was not readily available to ship. They did ship the rest of the order on time.
Solar items were okay but hair trimmer not so good.
All solar items I ordered were very good and reasonable. I did order a hair trimmer that is a little painful to use. Thought I could use it on my dogs but not so much. The black flashlight works great to find the areas of pee pee that my yorkies try to conceal from me. I can recommend the solar products, they work very well.
Do not be tempted by low prices.
The majority of the dozen or so products that I have purchased here have been junk. They are poorly made and not worth buying even though they were cheap.Shipping takes at least a month and some orders have never arrived at all. When attempting to contact them to get a refund,I have never had any success until filing a complaint with Paypal threatening to stop payment.
Problem
I try to buy but get Magento error ,Country error etc. I try to contact to report the problem but you are out. Maybe now you can inform me what is going wrong?
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